H&R Block

Horrible experience. I thought I’d give a 2^nd chance this year. But Brian L. attitude was very unprofessional.
Last year they tried to tack on $ 75 w/​o reason. & this year Brian L. was very cocky w/​his answers instead of being helpful.

Just saw I gave them 4 stars last year directly after filing. That’s a joke!
I don’t know if you know this, but you can look it up if you need reference as this was on a lot of news stations before the company did damage control. Last year H&R Block filed over 600 thousand tax returns wrong (including mine). It took me and many others months to get our money… and the saddest thing about this was that H&R Block ignored everyone who was constantly probing them about what was going on… because they probably didn’t care.
The extremely upset people like myself did their research and through message boards and online communication found that all of these returns had one thing in common… the education credit. Well fast forward many weeks and it turns out H&R Block was the only tax service that submitted the completely wrong form.
Ok so we found that out and the company admitted what happened but had no idea when we would get our money… and then everyone kept getting the run around from H&R Block and the IRS. They were blaming each other like two little kids.
Got my money months after filling. At the end of last summer H&R Block sent me a letter with a $ 25 gift card in it and said they were sorry.
Yeah I’m sorry too. Sorry I ever thought using a tax service was a good idea.
This year I’m using Turbo Tax all the way.

Second year in a row getting my taxes prepared at this particular H & R Block… & I will keep going back.
The reason is a particular person: Laura. She is brilliant, efficient, & makes sure that your taxes are done properly & complete to their full potential. Laura does not skimp on the details!
I always get a personal phone call reminding me of appointments, too. Lovely touch.
Taxes are a pain, but not at this H & R Block, & especially if you ask for Laura. I cannot sing her praises loud enough! So accommodating, professional & most of all, kind.
Location boasts easy street parking & it is close to the Sheridan Red Line stop, too. :)

You know those H&R Block commercials where they say «we found Susie an extra $ 4,000»? Those used to make me really, really angry.
I was so angry because, after doing my taxes with TurboTax, I found that my husband and I OWED over $ 4,000 (actually close to $ 4700!), and I was panicking. We showed our taxes to my CPA father-​in-​law (he does forensic accounting, not taxes, in his defense) who said there was nothing he could do to help get that number down. So I made an appointment at H&R Block, though I was sure there was nothing they could do either. So every time I saw that commercial I was reminded that I owed an international trip’s worth of money to the IRS and that there was not going to be anything H&R Block could do to change it. The commercial taunted me.
We waited until the 11^th hour — 7pm on April 14 — to meet with Laura Johns. Though she’s been working like crazy for the past weeks, she was still friendly, funny, and very informative, taking the time to not only tell us why we owed so much, but how we could avoid it in the future.
After about 90 minutes going over our tax situation and finding every deduction she could, Laura was able to knock our bill down to $ 1140 for federal and $ 166 for state! The service was pretty costly ($ 400 because I was self-​employed for 4 months and had several forms) but even with a total bill of $ 1700, going to Laura still saved us nearly $ 3000.