Caliber Collision

If I could give them less than one star I would. I took my Avalon into be repaired for a small ding on the drivers door received while parked in a strip mall.
These are the neutral things I encountered; estimates from different Caliber collisions yield different quotes, when going through an insurance company the estimate is more than 50% less than fixing a ding on your own. The
Cons– When I went in for service it was 1:15pm and they were clearly open. However, the friendly receptionist could not locate anyone who could help as everyone was at lunch. Finally a lady came up to assist but it was clearly not her job. Then within a week the paint began chipping on the drivers door handle, which stuck and cut ones fingers as you opened the door. When I called they said they needed to get a new door handle however none were to be found any where until my husband called and they immediately located a door handle which took another week plus to get and and another week plus to repair which included use of a rental again. When the car was ready, upon driving away from Caliber, while on the freeway the drivers window dropped and would not go back up. My husband called and I returned the car and got the rental I had just turned back into them again at their expense for another 1.5−2 weeks while they fixed the window. Then when I finally got my car, they rushed me out so fast I didn’t notice that the automatic antenna was now broken, however, due to them having my car for over a month for I did not bring it back in fear that they would break something else.
The Pros– In general the customer service is friendly and nice but don’t go there ever around lunch time as there’s no one to help. The workmanship initially was shabby but eventually it is good, but again, it was a little ding. The location is easy in and easy out. I like that they are open part days on Saturdays. It’s nice that they have an Enterprise rental in their lobby too.
I have used Chino Valley Caliber since I can remember as we moved to Chino Hills in 1991 and have always had excellent customer service, workmanship, and expedited work. However, it appears that over the years these things aren’t provided any more at this location. I have always recommended this Caliber location to friends and family over other repair shops and many have gone there, but not now.

Wow! Great service. Fast repair.
Had a light fender-​bender on Dec. 26. Insurance paid for everything. They sent me to Caliber.
I have had my cars repaired in the past at different places and the results were less than perfect, so I was prepared to have to send the vehicle back to have them «do it right». But i didn’t have to!
The repairs were MORE than I expected. The car looks BETTER than before it was damaged.
The entire time they had my car I received daily updates on the progress of the repairs so I was «in the loop» the entire time.
I highly recommend Caliber and will bring any future vehicles back to this shop.
Great experience!

Fantastic service. Lawernce was professional, helpful and willing to work with me on exactly what needed to be done to get me back on the road.

My vehicle was involved in a minor «accident». Perhaps about $ 1,500 or so repair. My insurance suggested this place because it is in their network and they would 100% guarantee their work and won’t for other shops. I trusted Progressive and took my car to this place. At first I was told an estimated damage by Caliber, then 3 days after I was told damage was 12k and my car was going to be totaled. After trying to fight it with my insurance, I couldn’t buy it back nor cancel the claim to repair on my own. I got the repair «estimate» of it, and the amount of bullsh*t that was on there such as; replacement of headlight assembly (my headlights are perfectly fine), replacement of the most insignificant things that were fine on my vehicle. All the small stupid things they added caused the vehicle to get totaled. Never would go to this place again. Plus you have to be harassing them and calling them all the time to even get any word about your claim/​car. Some of the staff is nice but their business ethics are not. I was given my car back for a few day to remove my personal belongings and when I received it back, no electric things were working, no radio, no door locks, no window power. NOTHING. It wasn’t a collision that happened. My car was not like this, the condition my car was given to me was disgusting. Not to mention how they ripped off my seat covers ($ 500) during their estimate and stretched them, and their towing company they use curb rashed my wheels, my rear bumper, sideskirts as well. They don’t care about their customers, they care about getting paid. Total rip off shop. If you care about your personal belongings stay away from this place. Nothing but headaches and lies.

Brought my new car here. 2^nd visit. First visit was with my previous car from a head on collision. So 2^nd visit… Front and back damage. Was very satisfied at how attentive staff handled things. Even after I bright car back for some minor touch ups… I had no issues and car was taken care of. Car now need repairs again due to bad driver hitting me… Again! I will be back!

All was well until Marco lied, flaked, ducked, and avoided my calls, never called me back, no courtesy, nothing like promised.
I had my car repaired here from an auto accident and when I picked it up from Marco, he was kind enough to let me know there was a crack on the inside headlight and that he doesn’t know if it was caused by one of his crew or if it came like that in transit. He stated he ordered/​would order a new headlight and to return in 2 days to have it replaced and it would be in and out. So almost 2 weeks pass by, I call the shop and ask for Marco and he stated he is waiting for the part still to arrive. Another week passes by, called the shop, but Marco was unavailable/​busy. 2 more weeks pass by, I call again and they get Marco on the line for me. his reply? «Let me see what the status is and I’ll call you right back.»
Surprise surprise… no call back. This is a prime example of what not to do. My dad was a faithful here, he always suggested me to go here also over the years, not making that mistake again. If management is reading this from the shop, I hope there is a protocol in place for situations like these. I would not recommend anyone to come here after my experience with them.
If i could go negative stars on this review, I would.

Brought my car in for a fender bender repair. Front desk was helpful and courteous. Service advisor Anthony was responsive to my needs. Even had car done before promise date. During the whole repair process Anthony called to keep me updated on the progress while at the same time I received texts keeping me updated as well. Upon pickup my car looked brand new in the areas that were repaired and they even left me a small bottle of touch-​up paint. Plus, car was delivered fully washed and clean. Happy, happy, happy!

Got my ford dinged up at a car wash had a couple of different scratches and dings. Thanks to caliber it’s back to normal. The front desk was welcoming and helpful and the rental process was great as soon as I dropped off my car I checked in and they had my rental ready. Definitely recommend. Thanks Antonio !

I recently was backed into on the side of my car from a person backing out of their parking spot as I had the right away. My side panel, door, and bumper were effected. Since the other person was at fault, I went thru their insurance and did not have to pay a thing. The insurance referred Caliber Collision and I could not have been happier. It had everything, the appraiser, repairs, and enterprise all in the shop. I could of course taken my car anywhere, but I liked the fact everything was all in one local place and didn’t have to be driven around (awkward! LOL).
I arrived on Monday, the woman helping me at the front was very helpful and nice. The appraiser was also great and quick. It was a busy day, but everything went pretty smoothly when I dropped my car off. The only snag was I had to wait for a car from the other enterprise location because all they had their was a Dodge Ram (hell no i’m driving that thing lol).
I chose to get updates via text message, which was very nice, I was update about 3 – 4 times during the process. SO originally they estimated my car would be done a week and a half from drop off. However, it only took a week. I got a call Friday night at 5pm saying my car was ready to be picked up.
When I came to pick up the car on Saturday morning it literally took no more than 10 minutes! I was very happy with the service and repairs done to my car! The best part was when I left, I paid NOTHING lol. Going thru the other person’s insurance worked very smoothly here. Overall, I would come back here, friendly service members and great job done in a timely manner!

The service here is top notch! Fortunately, I have not had to utilize an auto body repair shop very often, but Caliber Collision in Chino made my recent repair process a breeze. The front desk staff are friendly and efficient in completing the paperwork with the insurance company. I was very impressed with my service advisor, Antonio Velasco. He was quick to give an honest and reliable estimate as to the repair costs and the amount of time for my car to be fixed. He was very good about contacting me and keeping me up to date on how the repairs were going on my car. I was especially impressed when my car was finished several days ahead of the original estimate. I definitely would recommend and use their services again without hesitation. Thanks to all at the Caliber Collision, Chino store.

Stay Away! Horrible customer service! Antonio Velasco, service advisor, needs to learn people skills and dealing with people. I took it in for service, but left after talking with Antonio. Not sure how they stay in business with this guy getting rid of customers!

I have been here on several occasions and have been helped by Marco. He is great at Customer service! My car has been fixed great good as new. They are speedy too

Had an appointment for 9:30. Thought the rental car would be ready like we had discussed on the phone the day before. I called again this morning before driving over to make sure they had a rental Car for me and they said they did. When I arrived it turns out they had no rental cars here. they had to leave and go get cars from diamond bar. I should have left and took my car somewhere else but they told me it would be quick. It’s 11 o clock… Still here waiting. Wasting my day, I’m unhappy.

From the warm greeting to the final good bye, Marco Gonzalez of Caliber Collision (CC) went beyond all my expectations. My car needed the front and rear bumpers replaced and painted. CC and 3 other local shops estimated 5 days work. Marco got it done in 3 days! He kept me informed at every step of the way and answered all my questions in a friendly and professional manner. Stacie the appraiser and all the staff were also very personable.
Yes Caliber Collision and Marco !

Unscrupulous, dishonest, deceitful. They give one estimate then all of the sudden the parts go up and the job is done. No time negotiate they just do it. I would not recommend this shop. There are overpriced.

If I could leave less stars I would, but that option is not available. Like other people, I wish I would have read all the previous reviews and I didn’t. So here is my honest review, and it’s a shocker… HORRIBLE REPAIR JOB.
I entrusted my 2015 Chevy 2500HD with scratches on the passenger door and a step rail that was smashed in. Estimate cost, staff, drop off, pick up date, calls, emails and texts about the repair status and being on time, seemed great until I picked up my truck. I did the first walk around and didn’t notice anything. After paying and walking back out, inspecting the truck even further, I was irritated with the miles put on my truck, just a couple, but none the less, they should not be driving my vehicle around. Then I noticed the first scratch, completely on the opposite side of the repair and in a odd place, somewhat deep, and by the hood. My gut just turned. I started walking around checking the outside and THEN I noticed the crappy ass repair to the passenger door. Looking close up, looking at it straight on, you wouldn’t notice anything, till you look from an angle.
The consultant was very apologetic about the problem not being fixed, and since my ride was already gone, offered to put me in a rental. Looks like it’s getting better right? NO
What appears to be the manager after walking back in, does not acknowledge the situation nor does it look like he cares, but rather continues to talk with the rental car associate who I was told to wait for and he will put me in a rental. After a few minutes my consultant keeps making subtle clues to the manager and finally gets his attn., he walks out, looks at the truck, walks in without saying anything, and just like that my truck is taken away to be repaired again.
I wish I could say the rental car associate was the nicest encounter after being irritated, but after his one line sinker attempts to poke fun at the situation by saying «okay, make sure the car has no indentations… are you sure… and your responsible» and the shitty grin on his face. Yes, he was doing his job, however the sarcasm in his tone of voice was not appreciated.
In the end my truck is with them for hopefully one more day as he stated. I never write reviews or judge someone solely on one experience, however this incident is horrendous and consumers should be aware.

Have been taking my vehicles here for years. Made a mistake when I bought my new Cadillac CTS and took it to Cadillac to repair. They messed the car up so bad. Had to take it to Caliber to fix there mistake. Will never take my cars any where but here!
Jodi B

Not a good place to take your car if you pay attention to detail:
–Bumper not lined up properly
–Multiple spots where bondo was not properly done
–Dust from sanding all through the interior
–Broken vents after told them to clean up dust
They can get away with it to the average eye, so spend some time looking over the work before you leave

I guess I should have read the reviews on this body shop. I would have saved myself a lot of frustration. Here is my problem, an email I sent my insurance agency. If I could give this place 0 stars I would. I still don’t have my car to this day. I ran out of days with my rental car because caliber collision transferred my car to 3 different sister locations. Enterprise was no help either, they forced me into a big car 47 $/​a day. Therefore wasting all my covered days.
(Email sent October 6, 2014)
Hello Richard,
This is Natasha, Joshua’s daughter, I am the one that is filing this claim. As of right now I do not know where my car is. From the first day that I talked to the second agent that tried to help me, he had no clue what he was doing. He said he would send out a tow truck right away. That never happened, I had to wait for the next day to get a tow truck.
All while this is happening I already have my rental car. So the next day the tow truck comes and says they are bringing it to caliber colition in chino, I had to call caliber colition to see what was up. There location was too busy so they sent my car to the sister location in El Monte, they gave me their number so I called them. I spoke with someone there that told me their lot was full. And they transferred my car to the Redlands location.
I called Thursday and they said they were busy (the adjuster told me) and that hopefully he would get to it Friday. I have not received a call or anything.
I don’t know where my car is or what is happening. My only concern is that my time is running out with my rental. I don’t think it’s fair that almost a week has gone by and I won’t know what is going on with my car. And no one has even looked at it. Let alone the days of my rental car are running out.
If on Monday I do not find out any new information. I feel more comfortable with sending the car to where I bought it. The first time someone totaled my other car I had it sent there with no problem and the car was taken care of right away.
I just wanted to let someone know my feelings because I was getting the run around today. I spoke to two persons in claims department, the first one tried helping me. I called back and the second lady tried transferring me and said that the office was closed. How could that be? I just talked to someone earlier.
Well thank you for taking the time to read this I just wanted to write this down and have it noted, before I get confused and forget everything.
Thank you.

Caliber seemed to do a good job… At first… It looked good on the outside (though the paint wasn’t quite a perfect match) it still looked decent… However, I got rear ended again a month later and another collision center showed me where Caliber cut some corners…
There were several parts they just neglected to replace all together. They were underneath the car where I would never know without crawling under the car and inspecting it.
Their price is too high to be not replacing everything that needs replacing.
I will never go back to them.