Once Upon A Child

I’ve sold here before. The buy back prices are less than fair. They don’t accept most clothes. They have a lot of clothes with stains and oil spots. Customer service is lacking. I won’t be shopping here again.

I was concerned because of the negative reviews. But my mom loves exchanging toys here, so gave it a go. My five year old and I were thrilled! Excellent customer service, found exactly what we were looking for, as it’s highly organized. Beautiful store. We loved it!

This store deserves a 5 star rating due to the top-​notch customer service I received while shopping there. I was fortunate to have been referred to the store by a couple of my friends and was so happy that I listened. As we all know, referrals are like gold doubloons to any business, large or small.
The minute I entered the store I was greeted by the young ladies even though they were busy and the store was very clean and inviting. I had a list of Christmas items to buy for my grandchildren and also gifts for 2 upcoming baby showers. I was at a total loss once I saw the wonderful selection of clothing, shoes, i.e. and abundance of colorful play items. As I felt a bit overwhelmed, it was not long before one of the employees came over to offer her assistance and expertise. In the interim, the manager also came by to check and make sure I was pleased and instructed the employee to show me a few additional items she felt I might like. Together we were able to polish off the list in no time at all.
This is the level of employee training every business vies to have. I will now be more than happy to share my experience with all of my friends and family members. I believe that when people use Unilocal to rate a business or make comments, they should be constructive not petty.
A critique is only useful when the writer removes their drama and gives a professional unbiased opinion. Otherwise, it’s worthless…
Thank you again employees of Once Upon A Child, see you soon!

RUDE sales people. Me and my boyfriend went in here tonight to look at baby things, I’m currently 6 months pregnant. We were in the area and thought we would go see what they have. We apparently walked in shortly before they closed as the girl at the counter SCREAMED at me «WE CLOSE IN THREE MINUTES». I thought ok, there’s plenty of other customers in here well just take a super quick peek and see if it’s worth coming back down here again (as we live in auburn) to buy our babies things here. I just wanted to see what they had. I got yelled at several times. Even though there were other customers and it was more than ten minutes before the closing time. These people are extremely rude. Who yells at pregnant people? Let alone customers? We will be shopping somewhere else.

The Unilocal page says this business is «ultra high end» HA! it a mo-​fuuuu thrift store! Yeppy bleeps calm the eff down, you are buying second hand clothing for your little ones.
I came in to this place to sell some of my 1 year olds clothes, the customer service was OK nothing outstanding! I mean the girls there look like they may actually hate children and most definitely their jobs. So, They request you bring clothes to sell in a container. done. When I went to pick up my items after they sorted through by them, they said I had a ton of good stuff, but they would like me to pair outfits together; as in carters with carters, Calvin Klein with Calvin Klein etc… Really? It was hard enough putting them in a box without my toddler taking them out. One star bc I can’t give them negative stars for being «ultra high maintenance»
I decided to donate a TON of clothes to Sierra Moms a local organization for needy families.
To be fair I don’t know what the re-​sale prices are for their items, based on other reviews I’ve read they are unreasonable. Which I actually am not surprised. This place is unreasonable in common sense and customer service.

Great prices, great customer service! Everyone is always friendly and helpful. This is the best place to buy second hand toys and kids clothes.

I am a regular customer at OUAC. I have nothing but good things to say about the store. I think the girls are very efficient at what they do. If someone expects to have the red carpet rolled out and be greeted as he/​she walks in, then this is not the right place. OUAC is a fast-​paced used clothing store and the girls are always busy. They have no time for people drama. They have work to do and guidelines to follow with regard to what clothing they buy. To the girls at OUAC — keep rocking. You all deserve to be appreciated.

I would give this store no stars unfortunately i have to give this 1 due to it wont let me post without. I went in hopes to shop for my daughter and i wasnt even greeted walking in! No customer service skills what so ever. As i continued in the store i see 2 larger hispanic girls that kind of look similar talking about personal stuff like how they are broke and using profanity in front of me. Makes sense as to why they didnt greet me! Then i see one of the girls slap the other girl on the behind!!! What kind of business is this owner running!!! This store is so distasteful especially with the choice of employees! Ive had better service at the once upon a child in roseville which for some reason has worse reviews than this one! I wouldnt even waste your time coming here!

I was interested in selling some baby boy clothing to this location, since it is where I most frequent. I called on Saturday, August 22^nd at around 7:30pm to double check how they wanted the clothing for a drop-​off. This is where my problem begins.
I was told to pin outfits together, which I did. To make it easier, I also placed everything flat in bins by size. There were quite a few things that had been purchased over the past six months that were brand new and had never been worn by my son, so I was expecting at least those items to go. I also had a Bumbo chair to get rid of that had been purchased well after the recall, so the straps that are attached are factory installed.
Needless to say, after going back up there to see what they would take and what the wouldn’t, I was informed by whom I believe to be the owner/​manager, that all of my clothing was too out of date and/​or too stained for them to take (I have purchased items there with small stains, torn hems, and general wear and tear. I also purchased a Minnie Mouse shirt from the ‘90s for my daughter. Talk about dated!).
I was also informed that all of the items that were pinned together would not be accepted because of holes. Well, I stated that I spoke with an employee, and that I was told to do that. When the manager asked me who I had spoken with, I told her I couldn’t remember her name. That was when the manager rolled her eyes at me and said «well…» and shrugged her shoulders. I then told her that the person I spoke with was working at around 7:30pm on Saturday night, since that was when I called!
They also said that they couldn’t take the Bumbo because it was recalled. I said that we purchased it with the strips attached by the factory from Target after the recall. The manager then looked at me and shrugged her shoulders again, and said «oh well…»
I have to say that the people working there, especially in a management/​ownership capacity are extremely unprofessional, rude, and disrespectful of their clientele. They didn’t even have the decency to wait until I had removed my things from the store before they started talking about me.
I had politely informed them that I would no longer be shopping at their location, and handed back my half-​filled rewards card. I have two children that are growing like weeds, and I would love to save money on their clothing, but never again will I shop at such a horribly run establishment.

I wish I could give this place no stars. I walked in to sell a bag of clothes & toys and the rude girl behind the counter informed me they stopped buying at 7. I looked at my phone at it was 7:01. I asked why they stop buying clothes at 7 when they close at 8 & she said «Because we have stuff to do» and walked away. Rude customer service and I don’t believe her for one second that they stop buying an hour before closing. Pathetic business

Worst customer service ever!!! I was told my large item MIGHT be on recall so they wouldn’t take it. They didn’t offer to help to open the door so I could carry it in or out with toddler in tow. The manager acted irritated that so many moms and UPS came in all at once. Anyone would be better going with Just Between Friends throughout town.

I went to sell some baby items and left very upset. They told me they couldn’t process my things because they were closing soon (it was 2 hours until closing). Their website says «Everyday. All day.» Be warned that you actually do need to call ahead of time for an appointment. They didn’t apologize for the misinformation, acted annoyed, and just watched as I tried to manage the door with a giant box in my arms.

I’ve been going here for a while cause I don’t see the point on buying my 4 month old brand new clothes he will grow out of in a month. I’ve never had a bad experience and the staff is usually friendly. Well I came here on Friday ⁶⁄₂₆ and bought a white noise machine for my son. I was in between 2 of them so I asked to listen to them. Well I made my purchase ans tested it that night. My son hated it. It didn’t have an actual white noise sound but it had waves, which sounded like white noise. I decided to return the machine for a different one. Again, i wanted to test the new one to make sure it was what i wanted. Well I just left the store and the lady who I asked if I could test it out was SO rude. She was making a huge deal about opening the zip lock bag it was in (because it was taped up). She made it loud and clear that I was annoying asking to test it. Lady, it’s a freaking zip lock bag. You can retape it lol. Or use a other. They are like $ 3 for a pack of 50. I just couldn’t believe she was so butt hurt about mw asking to open it lol. And she also threw her heart back and let out a loud sigh when a customer in front of me walked away really quick go grab something. Wonderful customer service! Lol.
All the other girls are nice. This one just has a bad attitude everytime I come in. Wish I knew her name. She has a lip piercing and brown hair. She should cheer up a bit.
The clothes are also overwhelming. Not in the best order or right section. And they are also REALLY picky on what they buy. I brought in a box full of sleepers that were in excellent condition and they bought none of them.

Terrible customer service!
My wife is a few weeks pregnant and is currently suffering from nausea and morning sickness. So I went shopping around for a specific product that she desperately wanted, and after driving around to 4 advertised stores, no one had any in stock. My final stop was this location, Once Upon A Child, off Sunrise and Greenback. I called them in advance and asked if they had the product in stock, to which they confirmed. I asked for their location and hoped they understood that I would visit. By the time I arrived, it was apparently 3 minutes before closing. As soon as I walked in the staff told me «Sorry but we’re actually closed». I asked what time they closed and she said 7:00 pm; mind you, it was only 6:57 pm, but they flipped the lights off.
Sure, I could’ve asked when I called, but if they had logic, they would simply tell me when I called initially! I was really hoping I could purchase that one small product, but apparently they don’t welcome customers, nor did they care to ask.
Overall, just a bad experience. I will never return as a customer, nor will any of my friends or family.

Stopped by this location to return something I had bought at the Howe Ave location only to be told that each location is a franchise and they couldn’t take it back. That piece if information is not on the receipt nor posted anywhere near the registers. If not illegal then that is shady business practices. And I wasted an hour going out of my way to stop here. Don’t plan on returning to either location any time soon.

I’m a loyal retuning customer and I waited in line for 15 minutes while a lady figured her money & gift card situation out. I didn’t complain UNTIL a family walked up in front of me, she had two pomeranian dogs and all the girls thought they were so cute they started talking to them about the dogs and when they walked to the counter they were immediately asked if they were ready to be rang up. ARE YOU SERIOUS? BAD CUSTOMER SERVICE. I DROPPED MY STUFF AND WALKED OUT. I’LL NEVER BE BACK AS WELL.

Don’t like how all of the playpens are in nice and neatly tucked away. If I wanted to look at one I would have to pull it out of the bag and Open it up. But there’s no space to do that. Slightly bigger and roomier than the one at Arden

Very poor customer service. The girls were using foul language with several children present. Will not return.

The store looks nice and they have a lot of cool things. Everything there is in good shape. However, seems a little pricey to me for used goods. I’ll pay extra for something obviously never worn, but $ 5+ for an article of used infant clothing seems steep. Also, not worth consigning things unless what you have is in VERY good condition and somewhat «cute.» A few of the things I brought were basic shoes and bottoms (cotton) and they wouldn’t take them because they were «worn.» They are looking for something very specific and apparently I didn’t have it. Not worth driving all that way and getting little money in return. Took my stuff to the Goodwill instead.

LOVE the girls over at this location! I live in Rocklin, and I drive across town just to do business with them! VERY fair, and totally helpful! I’ve had staff help me to my car, unload, load. and everything in-​between! By far, the best value for trade-​in around town! I will always trade/​buy with these owners! Very friendly, and helpful! They keep me informend weekly via email, and I love it!!! 5-​StarZ!!!
Karen G.
Valued customer for ever! :)