Marshall’s Department Store

Pretty good size store with plenty of parking and enough check out points at any give time minimizing your wait time.
Love the cookware selection, quite extensive
Friendly staff
Women’s clothing department could use a better selection on new arrivals I always find it difficult to find small or medium sizes.
Over all my favorite discounted department store around this area.

I can never kind anything in it’s proper place here. I do not understand this madness here. It will wait to come here for a periods at a time. Usually I come every 4 months or so and it is always the same. I just cannot wrap my head around the chaos of this store. I will find women’s clothes in the men’s sections. Clothes just tossed everywhere and anywhere. Clothes will be on the floor, halfway on a hanger, over in the shoes section!!! Trying to find specific items in just difficult.
I always say I am done with this place and then I give it another chance but every time I come back I deal with the same crap. Clothes everywhere. It is seems like this place is deliberating trying to drive me crazy. Like a tornado comes in right before I get here and throws all the clothes around here. Even getting some assistance here is crazy. I had called out to an associate to get help and she looked RIGHT AT ME and then waited to say, «Sir.oh…hold on… what can I help you with… hmmm…oh, I have to get someone else to help you». I could not even tell her what I needed help because she had something else to do… how does that work and how does that make sense!!!
I am just highly annoyed with this place. I cannot take this kind of customer service or mess. The relationship with this place and myself is OVER. They get the 3 stars for having clothes and lots of registers but the rest is just a load of CRAP. Happy shopping to all you other loyal customers!!!

Clean and nicely organized. But the bathroom smelled like weed.
Unlike some Marshalls Stores, they had most of the shoe sizes. I usually have trouble getting shoes because 7 – 7.5 seems to be the most popular sizes and theyre always sold out, but at this store, I was able to find many 7 and 7.5 size shoes.

I will never buy shoes here again. In fact, if the district office doesn’t call back, I will never buy my dress shirts and slacks here either.
The supervisor, Darwin, looked at the shoes and said «did you wear them?» AAAHH, of course, why would I try them on and buy them, then try and return them? I wore them, the right shoe started to fold near the base of the toes, and became uncomfortable. I just wanted a store credit to get different shoes, but now I want more!
Do you really want to lose a customer, or 10, or 100 because you wouldn’t help a customer with a shoe issue. Bad business decision, Darwin.

Good decent shoes selection.
Horrible service! People working there seems sad and angry. Its like they doing you a big favor working there. I was returning defective shoes. Customer service lady didn’t say a word, didn’t even look at me. No personality! She called a manager though. The manager was exactly same way. No word, no talk, nada. It’s like they have a policy — no verbal with customers. No smile, no eye contact, nothing.
My intention was to exchange to another pair. Weird and awkward experience!
I changed my mind and bought another pair at downtown location.
Not going back to Marshall’s @Colma.

Deals were alright but the cashier was trying to argue with me that she asked if I wanted a bag. She clearly lied in front of her manager who was 10 feet behind her by the exit. I had already paid. So she rang me up for fifty cents to buy a bag… I hope she feels good… She just not only provided crappy customer service by not just asking her boss if I could have a bag due to her mistake… But she actually lost the company money by a charge that cost more than the purchase… So frustrating.

For every one friendly staff here, you have about four people who are not happy working at this Marshalls.
As I was looking for my fiancé at 9:31 pm to leave, the store manager as well as a few others told me sternly, to put it very nicely, that I must exit immediately. I understand that the closing time is strict but your customer service earned you a big whopping zero stars.
I will, however, throw one star up for you for the selection you have of shower curtains!

This Marshalls is very organized. Everything was so easy to find. They really had some great trendy wear. That’s cool. Everything that’s in style now, is here. The home section was looking right. Beautiful color comforters and linens to brighten your place

Like many other Marshall’s, this one has excellent discounts. I admit their shoe selection is not great according to my style, but I can manage to find something once in a while. It’s not easy to find great clothes either, but once in a while I’ll troll around and pick up a gem like the last pair of Michael Kors capris in my size. Nice! What this Marshall’s is awesome for is the kitchen stuff though. If I need something, I’ll go here before anywhere else including Amazon. The prices are discounted about 50% or more. I bought a nice Zyliss garlic crusher and found it here for half the price. They have nice dishware, pots and pans too. I bought some 320 thread count Calvin Klein King sheets here for $ 50. Score! I’d definitely check a local Marshall’s before stepping foot in a Bed Bath and Beyond or any other full price home goods retailer.

Came here twice this last week and found some awesome stuff. They have a pretty good selection of everything.
They have plenty of journals, baskets, pots and pans and other cookware. They have a huge selection of women’s and men’s clothing and an excessive amount of women’s shoes.
I’d say this is a pretty decent sized Marshall’s and so far one of the best I’ve seen in the area. Also the staff is very friendly and the lines are never long.
I highly recommend coming here before spending loads of money at the mall.
2 thumbs up for Marshall’s!!!

Great store for women’s shoes and clothing. Décor and kitchen items, too. I wish the selection of baby clothes was better but they do carry lots of books, toys, and kid dishes. I had come in to look for area rugs and bath mats and I was disappointed in the options. There were literally 2 rugs that were bigger than 2×4. However, I did pick up some cute storage baskets and I noticed a lot of trendy bedding options. And, unexpectedly, I picked up some clothes for myself so, hey, not so bad.
This store is very clean and organized and the service is friendly. I was pleasantly surprised by how nice the dressing room attendant was and how spacious the rooms are.

The cleanest discount store I’ve ever been to. I was so surprised. The sales associates are nice too!
Every department is organized well. It’s such a breath of fresh air compared to ross. I’ll be back looking for treasures.

This store is the best i have ever been in! It is huge and has an amazing selection! There is plenty of parking since the shopping center is huge. They have a ton of home goods, accessories, clothing, and I have never had to wait that long.

Long lines. Only opened cash register was on the very opposite end. Tried asking the ladies behind the register if they were open. Thy rudely turned away. I asked again. They said they didn’t have their register opened and turned away. They didn’t even direct me to an opened register. The lady who had an opened register was at the very end and said she didn’t see me. Very lazy and rude. Would never come here again!

It’s a good selection of clothes for Juniors and men’s. The home décor selection is also a good variety. The shoes and children’s section is a hit or miss. I also frequent the purse and accessory section and somehow find a fabulous purse, hat, or scarf.

They don’t want to refund me unless I show them the credit card that THEY issued me.
Every other store including kohl’s down the street will refund you no questions asked without needing a card, receipt, or even tag.
This company is going to go out of business with their shitty business practices.
Never going back.

I Didn’t Buy anything but the employees made sure if I needed any help that they were there for me.
Very polite and courteous!
Nice Customer Service!
5 Stars

This location is easier to get in an out of. This location seems to have more options and they sell the yoga mats that I was looking for that the San Bruno location wasn’t selling. I do tend to find a couple items such as shirts and slacks that I can definitely wear and make use of. Again the items are hit or miss but I do take a gander in looking. I never know what I may find that will suit me well.

There is not a whole lot here, but when I find deals… boy do I score! I have found Denim shorts here for $ 2 and $ 3… you’ve gotta come at the right time and day to score big. I love bargain shopping so it is a definite treasure hunt. Always fun to find something good. not so fun when you leave empty handed.

3.5 stars — expected a disorganized store as I remembered it from years ago… happy to find that it’s well organized and everything in place.
Wasn’t in the mood to shop but making a return was easy and painless.