Jo-Ann Fabric and Craft Store

Excellent experience. I asked for help to find a material to cover two woodworking benches and was shown a variety of materials. Settling on vinyl the associate calculated what I’d need, cut it and suggested I look over their website where coupons sometimes are. It was forty percent off. When I showed the cashier she told me below is a better one and the discount was fifty percent. She also bagged the long material. I’m very impressed with this place. The service is excellent. They have a huge inventory.
I noticed many of the customers are friendly and very into their craft. If you need advice most would likely help you.
Get a service ticket. A few customers took mine instead of explaining I need one.

Out of all of Jo-ann’s I go to, this by far is my favorite one out of all of them. Not just because I am from here. I find this one to be more organized then the others. The shelves aren’t empty. I always get good customer service here. Pleasant shopping experience.

The choices of fabrics is mind boggling. During one of our visits, we didn’t have a coupon, but the lady at the register hooked us up with an on-​line 20% coupon, by signing the hubby up to Jo-​Ann Fabric emails, via his cell phone. Also, those who measure the fabric are helpful, nice and patient. The only downfall are the choices, because there’s just so much to choose from!

I never have a bad experience at JoAnn’s. I wish they carried Copics. I love that I can use multiple coupons and that they price match.
It is my first place to shop for my scrapbook needs all the time.
I would suggest going here before you go to Michael’s actually. Totally before you go to Hobby Lobby.
Also, the JoAnn’s in Columbia is great!!!

I love this location. They have a HUGE selection of fabric and staff is always helpful and friendly. Lines at the cutting counter do get long so grab your number before you’re completely finished shopping.

I love to make stuff! My future to-​do DIY project list continues to grow daily with the amount of pinning I do on Pinterest. Also, being a good sewer I tend to find myself here a lot. Currently I am fabricating my office cube walls to make for a brighter atmosphere. Overall, Joann’s is NOT my favorite craft retailer due to the past experiences I have had here. I took a lot of sewing classes here last fall, in fact I took around three that met up every week. I almost decided to not finish them due to how nasty the teachers were (old women who are full of hatred for the younger generation of sewers and all they do is complain and yell at you). If you have children DO NOT take them here to learn how to sew. The classes are expensive and to top it off the supplies you are required to purchase for the classes are also expensive due to them picking out everything (higher priced items of course). I no longer will sign up for classes at this location and if I do come in to get fabric, you better believe I am in and out super-​fast so I don’t have to talk to their nasty employees.

Why in the name of everything holy does the cutting line never move??? Do NOT come here with small children.

My daughter has taken two kid’s sewing classes here (for 9 year olds). The teacher is kind and patient, and included basic instruction on setting up their own sewing machine — she made them actually learn how for themselves, which I consider a big plus. Another advantage is that the store is in a shopping center, so bored parents can do errands while the class is in session. A disadvantage was that the class came in 2 parts (two weeks), and since it’s pretty far out of our way, we ended up devoting a lot of time to the commute. Final disadvantage is that the supplies for the class are extra, and they ask students to bring just about everything but the sewing machine, so we spent almost as much on supplies as we did on the class enrollment fee.

The ladies at the Annapolis location told me I might be able to find the box I was looking for here since it’s a much larger store. They were right about the size! This place was huge. There didn’t seem to be much staff (perhaps because it was the middle of the week). But it was clean and pretty well organized. I didn’t find exactly what I was looking for (didn’t have the size I needed) but I do plan on coming back for future projects.

The previous reviews were making me optimistic that I could have a great shopping experience. Alas, it was not in the stars. Long story short, I spent 20 minutes finding was I wanted, and almost 90 minute waiting in lines. The store was grossly understaffed, and some of the staff that were there were unbelievable rude.
I arrived at 10:15AM on a Friday needing 2 yards of fabric. I asked an employee where the flannel was. Her response was «I don’t know, this is my 2^nd day here. Ask somebody else.» As it turned out, there was a HUGE section of flannels along the back wall of the store. I don’t know how she was never told about it while she was getting trained.
I finally found what I was looking for on the complete opposite side of the store. Turns out there’s some flannel at the front of the store as well. They had this perfect piece of fabric hanging on a hook, and I was confused because it didn’t have a price, but it was hanging with all the rolls of fabric, so I grabbed it and hustled to the cutting station to get a number. They were servicing number 8. I was number 20. Over AN HOUR later, I was finally called to the cutting station, and asked to have this fabric cut. As I’m talking to the attending, a very mean older lady who works there rushed over to me and made a fuss about how I had taken a display, which they don’t sell. I asked if they had that roll somewhere, so I could buy some. No, apparently they don’t. She then stormed off with the fabric, without offering to help me find a replacement.
Riddle me this: A store puts up displays of fabric that they don’t have in stock, but they won’t sell you the display, even though you would really love to pay for it. Why have that display then??? That’s the equivalent of a shoe store putting chocolate cake on display. What’s the point? Isn’t a display supposed to attract customers to something that they could actually purchase? Apparently not for Jo-​ann. I saw 7 different kinds of fabric on display, and had an employee tell me that they sold none of those, but that people tried to buy them all the time. Why not display fabric that you do sell? Is that so hard?
I asked if they could order me the fabric. Sure, but I would have to come back to buy it. Could they ship it to me, since they didn’t have it? Apparently that was an unheard-​of suggestion, and the sales lady gave me a very nasty response.
I finally gave up, and bought a different piece of fabric. Only to wait in line for 20 minutes to check out. I left the store at noon.
Never again will I come into the store. Nor will the 2 friends I had with me.

Service is terrible and the store is a mess! Went tonight to get fabric for my niece’s costume and there were 4 people waiting at the cutting table (I was number 11 and they were serving 7). The gal who was working was nice, but slow.
While I was waiting, I saw an employee walk behind the counter, say they needed more people at the cutting table and then left.
I waited more than 10 minutes and finally decided to leave. On the way out, I talked to another employee who was standing by the customer service counter — I was nice because didn’t really think it was her fault but wanted her to know I was leaving due to lack of help and limited selection. She just said ‘ok’ and looked at me — no apology or offer to help. I will drive 30 minutes extra to a competitor store rather than shopping here again.

Extremely slow service in the cutting counter area. I waited 45 minutes today until my number was called and the person that finally helped me was not apologetic at all and borderline rude. They also only will make one cut for you so I had to purchase much more fabric than I needed. I most likely will not return to this location. It’s a shame because I have been to locations in Northern Virginia without a problem.

This place has a lot of helpful employees who will help you in your quest for whatever your sewing-​heart desires. In my case, I wanted to make a pretty tutu for my daughter. One of the employees took me to choose the tulle materials and then explained how much to use.
I’d really recommend this place as they don’t talk down to you or make you feel like you need to be on their level of expertise. Also, it’s a huge store full of fabric. I’m sure whatever fabric you are looking for will most likely be in this particular location!
Fabric is sold by the length of material. It’ll be displayed as price/​yard.

This place is pretty big. I can’t even explain or describe what it sells. I just know that I used to work at a Dry Cleaners and sometimes I would need to stop by Jo-Ann’s to pick up some more fabrics, bags, needles, cotton pieces, etc…
They have never disappointed me. They always had what I needed. Service is always great. Place is big and can be confusing at times, but if you ask any worker there, they’d be more than happy to help. I actually had a conversation with 1 about different fabrics I could use to substitute a pair of silk pants.
A place that has so many things you want and need. Superb service. Fantastic place.

My mom favorite store. She love to go to the card sections and get the supplies what she needed to make the cards for birthdays, holidays, etc.

Love this store. It is what they once called «JoAnn ETC». This location has the selection, the stock and the staff. No one could have been more helpful. The variety was great. I got lost in this store for 3 hrs but lost in a good way. Needless to say, when I left, I had my fix for now. This location is a little bit of a drive for me but worth the trip. I will just have to combine and condense my project lists to enjoy this store again. And the classroom was in the middle of the fabric department not stuffed in the back of the store somewhere… how refreshing. If you are a crafter, this is your heaven!

Poor service (when you can find somebody) and low quality stock.

For a superstore, the selection is thin on quality merchandise and heavy on cheap, tacky knickknacks. The fabrics are mostly tacky, cheap sorts and the better quality stuff is terribly overpriced. The yarn selection is pathetic, as is the book selection. You can get the basics here – thread, needles, etc. but you’re going to have to withstand the apathetic and woefully under-​trained staff, rude clerks and long lines to do it.