Pep Boys Auto Service & Tire

My car arrived at this Pep Boys location on Sunday around 1PM. Larry kindly greeted me, took my information, and had a mechanic DIAGNOSE my car’s problem. Quickly, I was given an ESTIMATE to fix the car and upon my approval, work began.
I was far away from home and Larry assured me my car could and would be drivable by 4PM. He hunted down parts that were not available at the shop and had them delivered. Pronto! My car was FIXED and I was on my way.
The shop was clean. The staff was professional. Larry was the best!

Quick repair. Great help with no run around. Thanks guys!

While on a long weekend in Conyers, I noticed that my brakes were not working as well as they should. I was having some vibration problems during stopping. I took my vehicle to Pep Boys and wanted to have a Brake Job done. They made an appoint for the next morning.
Went in for the appointment about 20 minutes early, and they start right to work on the car. During the brake inspection, the rotors could not be turned. They were very accurate on their estimate of what it would take to fix things.
A problem that I knew existed with tires (that they needed to be replaced soon), was worse than I had expected. One of the tires was actually showing cord, and was potentially putting me at risk for a blow out. (While some could see this as an opportunity to add on to a sale, I took it as looking out for my safety first). I went ahead and ordered 4 new tires.
Within about 2 hours, they had the brake job completed, new tires mounted, balanced, and a front end alignment performed.
Jason, Andy, and Richard were very professional in the way that they took care of me. While I was about 400+ miles away from home, I was treated as if I were someone local. I didn’t get the impression that because of being from out of town was an indication that I could be taken advantage of.
Again, the crew was very professional in performing their tasks in getting my car fixed.
The store was clean, and I even saw that one of the techs was sweeping the flooring during the morning to keep the shop clean. Fresh coffee was available during the visit.
The only negatives that I have are: it was a bit on the cold side when we got there. However, it did warm up and became comfortable. (Being there first thing in the morning, I was expecting a cold environment. With doors opening all day and hot out, I knew it would adjust).
As a tech-​savvy person, it would have been nice to have wireless internet access. Being there for about 2 hours waiting, I could have passed the time easier with the net connection.
Great job guys. I will be back to see you.

On the previous advice of Clarence, one of the mechanics at this store, I thought it best to have my serpentine belt replaced before traveling out-​of-​town to Florida for my aunt’s funeral. The staff had the job done in record time! Unfortunately, during the same trip, my father passed away. This entailed much more driving. I was so glad that I could have 100% confidence in the staff and the work done at this store! The last thing I needed to worry about at that time was having to second guess whether the work was done properly. With this store, I know I can always have confidence and I was right. I returned home safely thanking Pepboys store #1554 all the way! This store proves that there are still GREAT, HONEST, EFFICIENT and KIND people out there! Sign me, A Loyal and Appreciative Customer!