Optical Shop of Aspen

The best customer service at the Optical Shop of ASPEN — Sun Boutique (Suite 297 location)! I purchased a pair of Prada sunglasses there many years ago. i needed a repair & they came thru big time. Very quick repair and very courteous. I recommend this store. I will be coming back when i need a new pair.

Great and attentive service when I was there and Renalta, I believe was her name, was patient in helping me choose the right frame and I ended up leaving with a pair that I can’t wait to wear! The prices are reasonable for the brands you’re paying for and there is a 1 year warranty for any manufacturer defects.

I had a VIP 50% off purchases and couldn’t find a thing to purchase. Sadness…
The one thing I couldn’t purchase was any designer starting with a «C». WELL POOPIES! I like Chanel and Cartier… don’t want to buy funky Chrome Hearts. Do people seriously pay that much for sunglasses? I already have a pair of Ray Ban Aviators and many, many pairs of Oakleys because I know someone who knows someone… Persols are nice but I couldn’t find anything that didn’t make me look like a F.O.B. or Connie Chung.
I’m going to use my gift card and purchase what I should have in the first place… those fabulous Gucci sunglasses… from Gucci SCP… when my husband isn’t looking… shhhhh…

You never know how good a store’s policies and customer service are until you have a problem and I am SOOO AMAZED at how well Optica handled my situation — they exceeded my expectations in every possible way. I bought a pair of $ 450 Oliver Peoples at Optica’s sister store in Maui 9 mos. ago while on vacation after my $ 400 Tom Ford’s were swept away by a wave on my first day. I did not want to spend this kind of money at a little store for fear that if they broke, it would be impossible to get an exchange/​refund, especially at one of their other stores on the «mainland» — I expected the «Nordstrom» type service. My glasses did break (lens kept popping out of frame) and I took them to the Optica in South Coast with my original receipt from 9 mos. ago from their Maui location under a different store. I was there on a busy Saturday, yet I was promptly greeted and the guy said «no problem» — we’ll send these glasses back and they should be repaired and back in 7 – 10 days. Exactly 9 days later, Optica called me and said my glasses were ready — I said I lived 30 min away so I will swing by when convenient, so they offered to FedEx for no charge! WOW! When I received my glasses a couple days later, not only had the frames been fixed, but they replaced with entirely NEW lenses so my old scratches are gone and I have brand new paid of glasses! No questions asked — no problems — 5-​star service above and beyond the whole way! I LOVE THIS STORE now and would never hesitate to buy another pair of expensive glasses here again I the future! Honestly… even tops Nordstrom service because I’m sure Nordy’s would have at least charged me to mail the glasses — maybe not, but it is SO nice to see a small boutique store step-​up and service a customer like we expect from a big store. THANK YOU OPTICA!!!

I went into this south coast store after trying to go to Prada to get my glasses repaired (simple fix) but it would have took 6 weeks! Before heading home I stoped into Optica and asked the employee (forgot his name) if they were able to fix my glasses and how long it took. I showed him that the metal hinge was bent a bit and was loose. He looks at, takes it to the back, i wait 5 min and he fixes it. Completely shocked me. I ask him how much, he says ‘no charge’. Dude is a legend. Will definitely be going back to buy glasses here just due to cool customer service.

I’m not usually one to spend a lot of money on glasses, or any item for that matter. When walking by the Optical shop, I knew I was out of my league, but was quite taken by the displays. So, I pushed my frugal subconscious aside and walked in, clenching my $ 15 dollar purse.
The moment I entered the store I was immediately greeting by a very friend sales associate, Matt. The overwhelming feeling I had prior to walking in completely vanished with his approach. He asked if I was looking for anything in particular, I gave the typical «just browsing,» response and he left me too it! I was shocked! I assumed most stores within this prestigious plaza were commissions based and looked at each customer with dollar signs. Although he might have been, he didn’t make me feel as if my customer value was based upon my purchase and allowed me to roam about at my leisure.
When I experience this type of customer service, I am more prompted to purchase from such a stores. In the end, I walked out with a pair of gorgeous Ray Ban Aviator sunglasses which Matt polished up and tightened for me, at no request or charge!
I had a fabulous experience, and have since told many of my friends, who too have stopped in and made purchases, despite our ‘penny pinching’ personalities.
Thank you for making me feel comfortable and confident in my purchase Optical!

So… I’ve bought a couple of pairs of glasses here before, but the customer service is so terrible. I won’t step in there again.
There’s this one young, female associate that never smiles, rarely even acknowledges you. The last time I went in she was sitting at a table on the middle of the store with a girl friend chit chatting. She asked apathetically if I was looking for anything, «I said, I’m just looking for now.» Then proceeded to ignore me and continue her, what looked like a 15 min, break in the middle of the store.
The last time someone offered to help was this one young male associate. I asked him if he could clean up my Persol glasses. He took the glasses then gave me a look of disgust and asked «Uhm, do you want me to tighten these up for you?» As if the condition of my glasses were offensive to him. I awkwardly laughed if off and said yes, but what I should have done was complain about his pretentious attitude.
Just because you sell $ 500 glasses, does not mean you are worth $ 500 for your time.

I am surprised to see how many customers had a good experience while shopping here. I just purchased a pair of $ 440.00 sunglasses and almost bought them somewhere else due to the customer service. There were three people working today and not one person asked me if I needed help and the store was EMPTY. I had to carry my glasses and physically try and get the mans attention to ask him to purchase them. He didn’t even tell me he was selling me the display, and when I asked him to switch them he said they were the only one in stock. A little discount would have been appropriate to buy the display (even Costco would have done that!) but of course he would not even entertain the idea. I was so annoyed that I forgot to ask him to tighten them before I left, but again, isn’t this a question he should have asked me after I just dumped close to $ 500.00 at your store! Sorry to say, I will be shopping elsewhere for my glasses. Also, they ran out of bags and didn’t apologize as I was scrambling to hold everything in my arms with everything else I had. Disappointed customer, good thing I loved these Bvlgari glasses because I was so close to not giving them business. In hindsight, I should have purchased them elsewhere.

So whenever I need to use up my Healthcare FSA before my plan year runs out, I splurge on some new sunglasses or eyeglasses. Typically, I’ve stuck with Oliver Peoples and Tom Ford the last few years, but wanted a change. Optical Shop in South Coast Plaza has an excellent selection of high-​end frames so I spent a lot of time browsing around for something different than I normally wear in eyeglass frames. Joanne was beyond helpful and very patient as I tried on multiple frames from Persol, Chrome Hearts, Oliver Peoples and IC Berlin. Even though the store was busy with a lot of people coming in, she didn’t turn her attention away from me once during the whole time. With her opinion on top of my girlfriend’s, I settled on 2 sets of frames from Persol and IC Berlin.
So on to the real reason, I was motivated to write this review. I asked when they’d be ready for pickup and she advised within 5 – 7 business days and I was happy with that expectation as I wanted to wear the Persols to my niece’s wedding a couple of weeks away. So the week prior to leaving for the wedding came and the glasses hadn’t yet arrived… Joanne checked with the lab and advised me one pair would arrive on Wednesday and the other on Thursday. As we were leaving early Friday morning, that still worked and so on Wednesday I picked up one pair, though the ones I really wanted for the weekend were the ones set to arrive the next day. Of course, as you’d expect they didn’t arrive and I was a bit disappointed. Joanne apologized profusely and called the lab to work something out. They were guaranteed to arrive on Friday, but that wasn’t going to do me any good so she offered to ship overnight Saturday delivery to my hotel in the Bay Area right before the wedding… no extra charge. Since this review has dragged out so long already, I’ll sum it up with the fact that they did arrive on time and I was quite happy to open up the box and put my new Persols on the way out the door to the wedding. Great service is sadly very rare in retail these days. I can’t imagine that Joanne will be at this location long since I see her moving up in the company or another very quickly. Thanks again Joanne!

Luxury sunglasses ahoy!
I called in my order for Ray Ban Wayfarers and dropped in, paid and picked up. Fast transaction and they cleaned the crap out of my new replacement shades since I lost my awesome folding Wayfarers. Still sad faced about that.

Incredible customer service. PERIOD. I was actually in the mall to head to Sunglass Hut to get my Wayfarers fixed (missing screw). It turns out that shop didn’t have the screw I needed so they referred me to Optica. This shop didn’t even seem to carry Ray Bans yet they were happy to fix my sunglasses, no charge.
We shopped around in the store for twenty minutes while they took care of my sunglasses, and my girlfriend ended up purchasing some new eyeglass frames. Thank you for the great customer service, and you’re wecome for the «business referral». =D

*I love writing reviews that make me smile…***
In a world unfortunately filled with people who hate their jobs, and know nothing about what they sell – I was astonished to encounter Rick S.
He thankfully schooled me in every sense of the word (and I am a know it all – really – I DO know everything… ha!).
After experiencing a bad hinge with my old favorite sunglasses I was just browsing some exotic frames (their selection is great AND they can order just about everything – if you don’t see it, talk to Rick or his other friendly associates) when I asked Rick for his advice regarding certain brands and the quality they honestly put into their products. What a straight shooter – THANK YOU! I hate bullshit.
It turns out that Rick will not only help you find the glass of your choice – he is an expert on discovering customer needs – and exceeding your service expectations on ALL LEVELS. From understanding my obsession with customization and precision, to offering multiple solutions – I am still overwhelmed at what this guy can do.
If Unilocal was capable of generating a special Ten Star Bonus Rating – Rick S. would get it.
Summer will be here before you know it. Possibly you can find your favorite pair of glasses online for a few dollars cheaper. But will you be getting the right pair? And more importantly – will it be handled properly when that sunglass you purchased in the dark alley behind Liquor Barn breaks? Think about these things. I have never had great service like this in an optical shop.
What a great experience.
Can you imagine I got through an entire review with nothing to bitch about – and no swear word laced rants?