Sunglass Hut At South Coast Plaza

Highly recommend this store and their customer service philosophy. We purchased a pair of Armani sunglasses and wanted to exchange them for a different color. Linda, our sales rep was extremely accommodating and gave us a pair of polarized lenses as a customer service save!

Sunglass Hut — Sears Wing level 2 — They thank you when spend $ 300 on a 1 pair of sunglasses, but the bozo, dark hair manager that doesn’t shave, treats you like a jerk if you try to return something. There are many Sunglass Huts with the same frames, rude here, avoid this one.

This place rocks! ! Tina is the best… She is so helpful and so knowledgable. She wasnt pushy… and I had been in and out of the store many times in 2 months trying to make up my mind… she was always understanding and cool. A few other places had the glasses for the same price but since she was so cool and not pushy, I decided I would buy them from her store. I love my new Gucci glasses! They are hot! Thanks Tina! I also bought my man a new pair of Oakley’s here in the process of deciding on my glasses because of their customer service. He loves them… and we are looking great in our new shades! OH YEAH!!!

The Old lady with the brown hair is so rude and condescending! I had two pairs and she fixed one (barely) and she refused to fix the other one. On the one that she did fix she botched the job and barely cared. Rude! –_–

I went in there to find a pair of sunglasses for my vacation (and so I’m not blinded driving back from work against the glare). They have a pretty good selection and the employees are pretty friendly. They don’t pressure you into buying anything. I did have 2 pairs I liked; the girl working had been noticing the style of sunglasses I seem to prefer and pulled a pair out from a drawer I didn’t bother to check. I LOVED them (the new Ralph with rose gold, Ralph Lauren).
They have a great 90 return policy and if you happen to break your glasses, they will sell you another pair 50% off. They also will exchange defective pairs. This came in handy today when I bent over and my glasses fell off my face, hit the ground and broke off one of the arms. I went in to see if this was considered a defect and they exchanged it for a new pair on the spot no questions asked and then had them fitted better to my face.
You guys have won my patronage =]

I wear my sunglasses at night, so I can so I can! ~ So I can spy on everyone muah hahahaha!
I like the Sunglass hut. The first sunglasses I bought here were some Ralph Lauren and had them for almost 8 years and then I finally grew out of it. Years since then I just bought ones at the swap meet for cheap but they are cheap and they broke easily. I have been looking for some new ones but needed a friend to help to be blunt on if they looked good on me or not.
We spent a good hour plus trying out sunglasses one after another. I don’t know how many they carry but they have good selection of brands to choose from like Prada, Maui Jims, Oakley, Revo, Gucci and much more. In case you came shopping alone they have this thing called the social sun where you you can take a picture of yourself with the sunglasses so you can see how it looks on you on their monitor.
Well after many tries I finally found some Ray Bans that I really liked
Sunglasses is an extension of your personality. So at Sunglass Hut you have 90 days to try them out and for some reason you don’t like them you can return it for a full refund or a store credit. I’m sure everyone can find some style that they like!
Eyes ~ I can see clearly now my sunglasses are on! It’s gonna be a bright, bright sun shiny day!!!

So like Nancy G wrote, Sunglass hut is Sunglass hut. I agree, but, the customer service is not. This place is all about customer service. The most helpful, nicest, friendliest, sweetest staff ever.
Sunglass is one of the few things I can’t buy online, because I have a small face and I have to actually wear it. Even if I want to order it online, I need to try it somewhere.
Every time I go to this store –right next to the McDonald’s in South Coast Plaza, I find them super nice and helpful and on top it, super patient. I mean incredibly helpful, they don’t mind if you wear all their sunglasses and misplace them and ask tons of questions. They never push you buying anything, they never lie to you if you don’t look good with what you tried. They are honest if the lenses do not protect your eyes from the sun –you know those fashionable sunglasses that don’t do anything other than leaving a mark on your nose?
And the return policy is great! 90 days, no questions asked. They have this cool system there that you can take a pic of yourself while wearing the glasses and see yourself on the monitor, so you can clearly see how you’d look.
Oh, and most of the times, their prices are the same as online stores or not much higher.
And their manager, Maurine? she is the bestest ever.

The day I went in here, it was pretty busy. Both of the guys working were already helping customers so my mom and I just browsed around. I ended up finding the cutest pair of Ralph Lauren glasses ever! When it was my turn to be helped I asked them if they had a new pair (I mean, come on… who wants to bu a pair that a million people have tried on). Sadly they did not, but the guy offered to call around… which he did to 3 stores and finally found a pair for me. He also wrote down all the information just in case I needed it. Even though I didn’t’ buy from them, I thought the customer service was excellent.

Sunglass hut is Sunglass hut, no matter where it is. The people are decently nice and there is an OK selection. Personally, the time I went there, it was kinda disorganized. Not messy, but not everything was where it was supposed to be which was a little annoying.
I love their sales though :)