Courtyard by Marriott

Taylor and the team at the Marriott Courtyard in Cromwell were a dream to work with for my wedding hotel block. To be honest, this hotel was my second choice when another hotel in town was fully booked… but truly it was for the best!
Taylor was super accommodating and responsive — I must have e-​mailed and called her at least a dozen times with questions and she never seemed bothered and was always extremely helpful. My parents were a little stressed about the amount of stuff we needed to get to the venue as well as the hotel welcome bags and Taylor was wonderful and let us drop everything off early, easing their worries!
The blocked rooms were, I thought, a great value for guests for a renovated hotel so near the venue. Our kid guests loved the pool! We had an informal after party outside by the fire pit and everyone had a great time. We also hosted a morning-​after brunch in the hotel which I also thought was a very good value for all the food — and service was great. Highly recommend!

We stayed here on a weekend to attend a wedding in the area. The rooms are updated and clean and the staff was friendly and accommodating. The hotel is in an area surrounded by restaurants and stores right off the highway. I only have 2 complaints. #1 the shower water pressure is so strong I felt like I was showering under a pressure washer. Trying to adjust the shower head was futile because all it did was make the pressure harder .
#2. After getting back to the hotel after the wedding and having a pretty good buzz I thought it would be in our best interest to get a couple of bottles of water to rehydrate. I had them billed to the room. Upon receiving the bill for the room that night I noticed 2 food charges for $ 2.50. I asked what was $ 2.50 and they said a bottle of water is $ 2.50. Now let me clarify something. This water is not Perrier, voss or anything fancy It’s Dasani a damn Pepsi cola product. So for $ 5 bucks we got 2 bottles of cheap purified water. Do yourself a favor stop and one of the many stores and grab your own drinks to save a couple bucks.

(This review is solely for the service and food at the private banquet for 100+ I attended today)
OK, have you ever attended a private party, say for 100 folks, and headed over to the dreaded buffet line with low expectations? No crispy French fries or rock hard chicken tenders here– we had an absolutely terrific meal.
Green salad, Caprese Salad platters, crisp sautéed vegetables, two types of pasta, roast potatoes, Chicken Marsala, steak, and rolls.
The food was piping hot, and the minute a serving tray started looking thin, a replacement tray was whipped into place.
My meal was great. The star of my plate was the Chicken Marsala. Perfectly cooked moist and tender chicken in a velvety mushroom sauce with plenty of sliced mushrooms.
The kitchen and service staff handled a 100 guest luncheon like it was a table for three.
I was very impressed.

The hotel STAFF gets 5 stars!!! Very accomendating & friendly from check-​in & check-​out. I actually left a bag there, they held it for me until I was able to pick it up two days later.
Now the hotel, VERY outdated!!! Disappointing for a «Marriott». Just needs updating.
So, 5 stars for the staff. Two stars for the hotel = 3 Stars.

The personnel that checked me into this establishment were so nice Weston, Tatiana, and Octavia were the most pleasant personnel And I would definitely recommend anybody to stay at this hotel. The rooms are really nice and really clean.

My family and I stay at Marriott properties all the time to reap the Marriott Reward points. This Courtyard was like most. Comfortable beds, nice atmosphere, cozy café in the lobby, friendly staff.
Two minor items of note at this location:
— Parking sucked. Parking lots were all completely full. After doing two laps looking for a spot, we followed a waitress from Chili’s out to her car in the Courtyard parking lot (she probably thought we were stalking her, poor girl) so we could park and get to our room.
— There are no towel bars in-​reach of the shower. You either have to step outside of the tub dripping your way across the floor to get a towel off the bar, or you need to set a towel on the floor beside the tub or hang it over the curtain rod with you in the shower.

Hotel is a bit dated compared to other Marriotts

I love the updated look that Marriott has done to its Courtyard brand, all of which can be found at its Cromwell location: updated colors and décor, plentiful seating in the lounge area, lots of TVs and even booths that have their own personal TVs and power outlets in them!
The little mini-​mart at the front desk is well-​stocked, now featuring wine and beer as well as the traditional soft drinks, snacks and sundries. In the lobby there is also a very large touch screen monitor for looking at weather, printing directions to local restaurants, and catching up on the news. You can print almost anything and also send the information to your cell phone. The location is great, as there are many restaurants in the area and it is right off of some major roads.
The rooms are standard, though I found the TVs to be very tiny for such a large space. We were comfortable and there was no noise from the road or parking lot to keep us up at night. We didn’t get to use the pool, but we did see it and it looked nice. There are also a number of meeting/​conference rooms which gives me the impression that it is a good option for professional meetings as well.
One downside that I’m sure was situational was that their phones were out during our visit, which was on Thanksgiving. We tried calling many times to let them know of our early check-​in but without any luck. The phones didn’t work for the two days we were at the hotel, but I can only assume they eventually got fixed.
Overall, this is one of the nicer Courtyard hotels I’ve stayed at and I recommend it to anyone needing a place to stay in the area.

Good enough for me. It isn’t fancy or luxurious, but I give it 4 stars for being clean and accommodating. Check-​out time is typically noon. It was 10pm when we checked in and we explained that we had just come from shooting a wedding all day, and they extended our check-​out time to 2pm. That was very much appreciated.

Pros: fantastic lobby (just finished a renovation a few days before we arrived), very friendly staff, Clean rooms, beautiful pool.
Cons: might seem trivial, but only 1 small garbage pail in the room is not enough, parking: the hotel shares a parking lot with a Chilis so parking is difficult during dinner hours and on the weekends.
Overall, I would def come back and visit them again.

I’m going to have to stop myself from completely ripping this place apart. I just spent the last month here for contract negotiations with my union, so I’ve been jotting down every little imperfection that I saw. I never saw the inside of a normal room. This review is for their business conference/​breakout rooms.
The staff. Oh, the lovely staff. Whoever does the hiring here should get a pay raise, along with the rest of the staff. At least a medal or something. They are insanely accomodating. Need some tables taken out of your room? Done in minutes. Need some tables rearranged? Done before you can walk from one room to the next. Need a room unlocked for the 5000^th time that day? They’ll be there in a minute. Aaaand that last one brings me to my first complaint.
So, yes, we hadn’t originally booked a breakout room. We got stuck with the only one available, as was expected. However, why is there only one room among all of the business rooms that doesn’t have keycard access? Why isn’t anybody allowed to get an actual key for the door? Like I said, they were always quick to let us in, so it wasn’t a huge problem. These rooms are usually only booked for a few hours, yet we were there from 7 in the morning until midnight, so they had to help us out quite a bit. Again, the staff was excellent.
Another annoyance was that they don’t have room service during the day, yet they have a policy forbidding outside food. Granted, we walked in with pizzas and beer, and nobody said a word. Also, these rooms are for conferences and training seminars and ponzi scheme meetings, so they expect you to use their catering service.
The décor is a little outdated, but acceptable. I don’t see how these conference rooms can make them too much money, so I don’t blame them for holding off on rennovations. Honestly, these rooms are probably more work than it’s worth to the hotel. The layout of the business rooms is a little wonky. Instead of having a kitchen in the basement, they have an area kind of woven into the conference room area, creating this crazy labyrinth. Sadly, I never encountered one muppet or David Bowie in shiny tights. This setup also causes the rooms to randomly start smelling like onions when the kitchen fires up. Oh, and plan on hearing trucks making deliveries early in the morning.
On one of the first days we were there, the automatic soap dispenser in one of the bathrooms broke. They came right out with bars of soap. That soap dispenser was still broken at the end of the month. I don’t know what the holdup was. However, one of the toilets broke, and they had it fixed within the hour.
Okay, that’s long enough. To summarize: the staff is as good as it gets. The business areas are outdated, and occasionaly smell of onions. I don’t have any experience with other hotel business conference room areas, but this one is acceptable. I would go back. In three years, I’ll probably be spending another month here.

A serviceable hotel
I am a 10 year plus Marriott gold card holder, and can say that this location overachieves on nothing, and underachiever on nothing.

Courtyard usually meets expectations. this is a newer property, up to date interior design, free in-​room wifi, free parking. Clean.
Thin walls, but everything else made up for that.

We went to the Courtyard in our area recently as a place to escape cabin fever from a brutal winter. A night in a hotel with the kids and some fun at the pool. We have done this in the past at the Residence Inn in Rocky Hill (which is great by the way) but it was booked.
The place is a standard cookie cutter hotel, although the place has been here for awhile and the décor is starting to look a little dated. They do have a bar and a restaurant, although with the proximity to a couple close restaurants, I’m not sure they serve a real purpose. Rooms are spacious and beds are comfortable.
The staff was generally devoid of personality. Oh, except when the woman at the front desk debated me over whether adjoining rooms were «guaranteed.» As much as I would like to send my 2 year old to a room on another floor, we pretty much need rooms next to each other.
Oh, and also when 2 of the staff had a coronary when my 4 year old was walking through the «common area» without shoes. With the concern about cleanliness, I was surprised when the dirty bandaid sitting on the edge of the pool was there when we got there in the afternoon and, yup, still there in the morning.
(Overall, the place wasn’t dirty, but the 5-​star Unilocal about soaking in the jacuzzi at a Courtyard makes me uncomfortable just thinking about it.)
And then the pool. First time, no towels. Asked for some and waited until the whole family was on the brink of hypothermia before they actually made it to the pool area. Next morning, no towels. They brought them in a lot quicker this time, except they were actually hand towels. That was enjoyable.
Last was the experience at breakfast in the morning. Let’s keep it brief and just say that it was the worst omelet I have ever had in my life. Egg was thin, toast was burnt, contents were canned, and it tasted like they poured bacon grease over the top of it. Stay with the Continental.
The place is cheap. Sometimes, you get what you pay for. Next time I have cabin fever, I’m going to a different cabin.

great hotel! Fine dining, great bar, friendly staff, near everything but away from the city. We had a large wedding party here and had both quiet and noisy places to be. $ 99/​nite rate for blocked rooms.

I recommend you stay here if you can get a room with a jacuzzi. I am one of the lucky ones! The indoor pool is great, the gym is good enough (and you can choose to instead use a real gym down the street), and did I mention my room has a jacuzzi? For the same price as any other room no less! Whoa!
One of the waitresses is really not nice at all. She kind of made me feel bad for inconveniencing her by eating breakfast. I didn’t even demand anything from her (other than silverware) and yet she was just so grumpy. Ack.
The staff at the front desk are super nice. I ordered room service both nights I stayed here for work and it was very good.
Just like any other Marriott really except for the JACUZZI!!! Can you tell I am excited about that? I am going to get back in it right now! WAHOO!!!