FedEx Office Print & Ship Center

If I could give you zero starts I would. Seriously, at rush hour, there is one person working. None of your automated printers work. Seriously??? This is so very frustrating from a customers point of view. I will never use your establishment again.

All I was here for was a simple pickup of a held FedEx package. Based on the whirlwind of jacked-​up messes going on around me, I would think long and hard before going here for anything important. The place just looked messy in the back too for what that’s worth. The layout is not intuitive — there is a desk for packing packages. It doesn’t say anything about picking up packages. There is also a long desk for printing help. People were lined up in a big glob and I honesty didn’t know which area to wait in. I started trying to box out new people who came after me so that they couldn’t bypass my spot, while trying not to make the people in front of me think I was trying to cut in front of them. Was a bit comical. Fortunately another customer told me which area I needed to be in for picking up a package.
I was finally able to get my package, but I witnessed pissed off people asking for the manager because they couldn’t get the fax machines to work. Yeah they were old and old people likely don’t know what they are doing with fax machines. Other people were getting frustrated about the wait. I was rolling with is since it was a day off for me.
The employees I interacted with were overhaul friendly and helpful — just not enough of them to handle the rush.

Went here to print out some stuff I emailed to myself because I don’t have a printer at home. Ended up spending $ 8 on what should have costed $ 4, but their computer system doesn’t work very eloquently, so I ended having to spend more money to get the damn machine to print. Annoying, but life’s like that sometimes.

Don’t come here if you don’t have to. Avoid. Avoid. Avoid. They’re ridiculously slow. Understaffed, incompetent and the employees they do have don’t even help you.
They stand around working on other tasks while ONE employee helps a line out the door.
And watch out for the old black lady. She is rude as hell. Yells at the customers!
Waited 30 mins to mail a letter.

Not returning. Slow incompetent staff. Repeatedly deal with mistakes on overpriced printing. Latest error printed on incorrect paper stock, wanted me to wait around for hour to redo. Always always stand in long line even just to pick up online order. From now on moving business to more competent customer friendly small printer. Just not worth it.

Terribly inefficient. Waited 20 min just to hand them a pre labeled package. Staff walked around doing nothing avoiding all customers at the counter.

The management of this location should be utterly ashamed of themselves. I’m writing a letter to the Fed Ex corporate office and not giving another dime to these jokers.

Customer service was awesome very late night which is always a plus!

It’s like being at the post office. No one really wants to help you. No one cares. I waited at the counter to make a purchase for 13 minutes before I was even acknowledged.

Staff is so unbelievably, unnecessarily rude. In one gentleman’s defense, Ray, he was exceptionally nice the other day. Unfortunately I have normally had to deal with the rude ones who tend to pull the late night shift. I try my best to avoid this place.

Super unprofessional had something shipped here Friday called to confirm that and management told me there was no such thing here come to find out they handed out my package to someone with not even the same last name only same first name and handed it to another customer luckily who was honest enough to bring back my package! Horrible office horrible

Pretty incompetent and slow staff. Always allot for at least 30 minutes go get evening the simplest thing done. No one employee knows how to do anything. Any one employee has to ask at least 2 others about how to do something. It doesn’t make any sense. What other options are there though?

One time a long time ago, I was in hurry for a party and so I needed to immediately print some undisclosed info from my computer. When I arrived there, they said they were out of ink to print, so I decided to come back the next day, still said they were out of ink.
I didn’t know what made me come back here, until that next week the person who worked there CHANGED THE STORY and said that the printer «don’t work no more».

This location appears to have enough staff but do not manage the customers well at all. I will be going to the Oak Lawn location going forward.

This locations communication between the staff is absolutely horrible.
I called at 11 am & spoke with someone who said my order would be ready by 3 pm.
After driving halfway I decided to call & make sure they were ready, a guy tells me he doesn’t see the order then days he sees it and will start it & have it done in 2 hours.
I come to pick up at 6 pm, and a third guy says he never saw it and it hasnt been started!!!
i will say he handled very well with making me happy in the end and starting them right there on the spot.
It took 15 minutes to print them so why it couldn’t have been handled all day is beyond me.

Today I went there to print out necessary documents. Their card reader for the credit card for the computer rentals did not recognize my debit card as valid.
Anyway, the people there let me borrow one of their employee cards so I could copy, print, and fax.
They were going to write it off what I owed for my inconvenience. These were very important documents so I still paid but they saved me time.
I know it is a busy place but they will help you. You just have to be patient due to people ahead of you.

Never have I been to a store that was so rude, condescending, and incompetent. Printing some files from the computer, my first set had blurred photos and leaking ink. Printing my next set, I chose a different printer. Upon trying to figure out where they were printed, 2 employees had no clue, and the one who finally helped, scolded me for using that printer. When I explained I was looking for quality since I was paying $ 50 to print this 50 page document in color, he told me it was my files issue, not the printer… From the marketing department at a global fashion company and when I print at my office look great.
He made no effort to help, was rude, short and accusatory, and I felt I had done something wrong before I remembered I was being nice and polite with a smile on my face saying please and thank you whenever I could!
Upon asking for help with a scanner, another employee sat down next to me, then got on her phone and started texting… Finally, upon trying to staple my poor quality printed copies of 53 pages, 3 employees ALL walked me to the staplers and told me to read which staples would be thick enough… I had done that before I asked for help and told them that!!! 3 times, they walked me again and again over the same stapler reading it to me!!! Then, made no attempt to apologize or come up with another solution, I asked for a binder clip. Then, after paying $ 116 for copies, I ask for bag since it was raining and they smirk and say that will be a nickel. After I paid. Luckily, i found some spare change in the bottom of my purse because I don’t think I can charge 5 cents on my Amex!

Horrible customer service. Most employees are lazy and unhelpful. They just ignore you when you try to ask for help. And if you try to get anything adjusted, like if a machine overcharges you, forget about it. Convenient location and relatively clean but not worth the convenience.

As I read over the previous reviews, I am shocked to see people exclaim how great and how awful the service was. My experience was pleasant. Nothing out of the ordinary. The staff wasn’t rude but not super helpful either.
I was shocked at their prices to fax. It seemed incredibly high. It cost $ 35 to fax something long distance. That seems a little extreme. Thus, the three stars for the high cost.

I go to this Fed-​Ex Kinkos often for work and several odd jobs that I have to complete. The space is large and easy to work with on your own if you know what you’re doing. The staff is responsive if you approach them at the counter, but outside of that, don’t expect them to approach you on their own and ask if you need help.
Be sure that you know how to work the machines, because some of the specifics can be confusing at times.