PetSmart

I absolutely love this place.
Not only do they send me coupons for dog food as a frequent buyer, but they also send coupons for grooming. They are quick, affordable and my son loves them – who cares that he has 4 legs and a tail.
High points:
you can book online now –which I love given my work hours
they will review his shot records prior to your child’s visit — and I love that they did. Sebastian was due for his shots and he had gotten them that morning but they called before my appointment informed me that he needed to wait at least 48 hours before he could get groomed.
They love my son
Low points: nothing

This is a review for dog training only.
I enrolled our 2 year old rescue pup in basic obedience in anticipation of having her tested to be registered as a therapy pet. She is sweet and mellow, and not a behavior problem at all, but had to know basic commands to pass part of the test.
The in-​house trainer, Joan Sparks, is great! She is knowledgeable, friendly, tolerant and fun. When we had an aggressive dog in the class, she took care of it. When we wanted Mother’s Day off, she adjusted the class schedule. She was always on point in training, but not in a pushy way. Let’s face it, you get out of dog training what you put into it. The prices are also very good for the quality of class you get.
My girl passed her test and is now a registered therapy dog. Yes, her natural sweetness and love of people had a big part in it, but so did the class. Thanks Joan!

Been coming here for a while, not sure how to rate them since I have used all services here. So lets rate them all…
Banfield: I rate them a 3– only because I really love my dog and I think the Vets (well one of them, not going to name her) think I’m crazy because I treat my dog like a human and want to know everything about my dog’s wellbeing… I was not happy here so I now go to the Beltline (Addison) Banfield and see any random Vet they have on staff…
Petsmart Store: I rate them a 5, because everything is always stocked and staff is very dog-​friendly and are nice to the humans too.
Boarding: I rate them a 3, because when I picked up my little guy he really cried, maybe it’s just him but I swear he didn’t like his stay. It was for one day boarding too! I was surprised on how upset he was. I’m sure they took care of him (that’s why I brought him here). Wish they had real grass, although most places don’t have the real deal… If you add up boarding, camp, and a treat, it all comes up to about $ 50… For this price, rather do home sitting and my dog isn’t terrified. But many dogs seemed to like it here, especially the small dogs that get the cool room and not that sad half empty room… at least they have a camera but still…

Having been previously employed by a different Banfield inside another Petsmart some time ago, I am quite familiar with the way these stores work when it comes to their animal department and more specially the care.
Usually the care the animals (note: not cats or dogs) receive from the other stores are, well, further down the list in the managements priorities –to put it lightly as sad as that truth may be. Typically, they enlist the Banfield veterinarians to care for «exotics» in which these vets have absolutely no training or experience with!!!
But this store truly takes care of the animals sold here. I know this because I work at an exotic vet that they bring the injured and sick ones in to.
To me, that says a lot about the care and compassion for the creatures (your future baby!) this store sells you. I honestly wish I could say the same about other Petsmarts. Maybe, one day, the upper levels will see these companion pets as true living creatures in need of proper vet care. As an animal lover, one can only hope!
If you’re going to buy a bird, reptile or small mammal companion from any Petsmart– this is the one you should go to.

This is the best location. They have the most friendliest crew. One in particular is Terry Houston! He understands what customer service is supposed to be. He was very personable, and put me and my dogs needs before himself. I was very knowledgable about the services and just went the extra mile. Definitely recommend this location and Terry Houston should get a raise because he does his job well.

I agree with the other negative review. Besides being overbooked and rushing through pet appointments the service is horrible. I will pay the extra money somewhere else where my dog will be taken well care of.

DO NOT TAKE YOUR PETS TO PETSMART!!! I took my Rocco to doggie day care and they slammed his head in the door… and his eye popped out… they rushed him to the vet, a «licensed veterinarian», at the banfield there and instead of pushing is eye back in (which I even knew because I googled it when I first got my pup incase this ever happened. no vet school here) she let him lay on the table for OVER AND HOUR and when she finally did push it back in it was too late, the nerve damage was done… you see I adopted my pup with only one eye… I don’t know what happened to the other one but he was able to see out of it. now he is BLIND and petsmart never took any responsibility for what had happened.
Roccos accident happened at the INWOOD AND FOREST location. Do not trust them. I thought it was a great and cheap place to take my dog and it was the biggest mistake I’ve ever made. I hear people say all the time.“well they are so good with my dog” yes and Rocco was their favorite. everyone loved him. everyone knew him. people In the daycare would tell me «if I ever didn’t want him. they would take him» the customer service was awesome… until they turned their back on «their favorite dog». I understand it was a corporate thing. but you could have some compassion. Also. I had the «pet insurance» and they wouldn’t let me out of my contract said it wasn’t their problem. so here I am having to pay $ 59 a month to this company who blinded my dog for another 5 months… I hadn’t even had my dog for a full year when this happened.
BOYCOTT PETSMART tell your friends about these stories word of mouth is powerful! Here are a few more petsmart incidents that they just act like they didn’t so any thing wrong:
they killed a friend of mines kitten. when she took her to get declawed… and another friend of mine took their dogs over there to board. and they were soo malnourished that they lost half of their body weight and had to be pumped with fluids… another lady took her dog to get a de-​shedding treatment and her pups eyes would barley open… took to the vet inside petsmart and they said he had hair in his eyes… they took to an emergency vet and they said he had scratches on his eye from scratching the un-​rinsed shampoo that was still in his eye (that one happened at the Greenville location)
Ps. It’s unfair that I have to even give a stare to write a review. they don’t even deserve that.

Today was the first time I had put my dog, Daisy, in any kind of Puppy Day Camp. We were both apprehensive when I dropped her off early in the morning, the staff forcibly dragging Daisy away as I went to work did not ease my nerves and apprehensions in the least. All in all, the drop off/​pick up routine was simple, the pricing was even decent and fair! Daisy seemed happy but tired in the car ride home.
It wasn’t until a few hours later, when we were both hanging out on the couch, I noticed a flea on her. Then another one. Then another one. And before I knew it, I had four fleas pinched in between two fingers on each hand (for those not mathematically adept, that is 8 fleas) which was very surprising as she did not have any before I had dropped her off at day camp. I rushed her to an extensive flea bath where more and more jumped off poor Daisy, even more after the bath too! I lost track after flea #15, although I am fairly certain the count is closer to 20. She is a small, 11 lb dog, and it was absolutely astounding the size of these fleas I found on her!
IF THAT WASN’T ENOUGH, Daisy also had a scar right above one of her ears, NOT THERE BEFORE TODAY! I understand that things happen when dogs are stressed or put in new, uncomfortable situations with other strange dogs. That being said, as a general courtesy, owners need to be informed of any mishaps that happen to their pet while in the care of someone else (Petsmart). Nothing was said during pick up, I had to ask how she did and received a simple «Oh, she was good» response. Daisy usually gets her nails done at Grooming and they usually do a pretty good job. However, after today’s experience we will not be contributing to Petsmarts’ business anymore.

I called before heading that way and Kaci in groomers told me they could absolutely clip his claws as long as I came before 6pm. I put my cat in his crate to head that way (which any cat staff knows is no fun experience) across town and they tell me they won’t clip his claws because the person that does it is not there. Kaci was very apologetic and I appreciated that, but i think Kaci should have figured out a way to apologize to my cat who was freaking out in his crate for the past half hour. Did I stress my cat out for no reason? As I’m shopping around to get him some toys, the manager tells me they’ll make an exception for my situation. Wait a minute, if someone legitimate was there who could clip him, why was I told away in the first place? I soon found myself confined away from my cat because they say, if i’m there it will stress him out. PetSmart, what are you hiding? This sounds sketchy. Then, when I get home one of the toys — a laser pointer is defective. It was really just one thing after another that didn’t go right here.
Allow me to list for you in bulletpoints the times I was refused decent customer service just during this very brief trip to PetSmart. The staff here had more than enough opportunity to redeem themselves.
1. NO. we will not do your cats clippings (even after you called to make sure we will)
2. NO. I will not call other pet groomers to assist you in finding someone who will take care of your pet.
3. NO I cannot watch your crate while you shop around.
4. NO. You may not take your kitty into a private area to play with him, even though you’ve made it clear that he needs affection after suffering from crate anxiety.
5. NO. you may not come into the «back area» where we do the claw clippings
6. NO. You may not use the calming spray we just sold to you before putting your cat back in his crate after said «back area» clippings.

I usually get my dog groomed by me in Frisco, and they do a pretty good job, but they don’t groom cats, So i took both my animals to the Forest and Inwood location. My cat used to see Gina who was amazing, but she recently relocated and told me to ask for the manager Heather who also groomed cats. Lets just start by saying that I was very specific that I wanted a Lion cut, and I wanted a FULL lion cut, down onto his chest and back on his shoulders. When I picked him up and saw him I couldn’t even believe that she cut around his neck. She didn’t listen to me AT ALL, and further more his mane isn’t even. In his «pawgress» report she stated that she had to use scissors because he was afraid of the clippers. I have never had anyone tell me that, EVER.
If you’re the manager, you should know what the hell you are doing. Also, don’t use your shears if you can’t use them properly and make his mane even. One side is noticeably longer than the other. Poor guy.
Onto my yorkie. The girl brought him out with half of his face wet, looked at me and said, He was playing in his water. I just paid 60 dollars for you to groom him and give him to me DRY, not half wet. figure it out.
Needless to say this place is ridiculous and the customer service is horrible. I won’t give up on petsmarts all together, but i definitely won’t be returning to this one, ever.

HORRIBLE Customer Service.
I called the Grooming Salon to see if there were any appointments available for today. The guy who answered the phone said: «I don’t think so, but hold on one minute… let me ask.» In the background, I could then hear him saying to his co-​workers: «I’m pretending to ask!» After a few seconds, he then told me that he had «checked»; I immediately confronted him, and although he denied it you could tell from his voice that he was lying. What an idiot. Don’t trust my dog with people like that.

I sometimes take my dog Baxter here for the doggy daycamp. So I will write the review from his point of view:
«Make sure that your mom has all of her paperwork in order when you get there the first time. My mom is a little disorganized, but she always comes through. They will even ask you for an emergency contact in case something happens, so you may want to have someone in mind. I had a fun day of running and playing. The only problem is that sometimes I am wet at the end of the day. I don’t know why. I just know that my mom does not like it because I get paw prints on her tan seats. They did give me a peanut butter treat which cost my mom $ 4.eh…probably better to buy a bag of pupperoni.»
Well there you have it. The reason for 3 stars is that I called the other day, and the woman who answered the phone could use a little customer service coaching. However, it is about $ 18 for the day, and if my little guy is so happy that he falls right asleep, then it is worth it for me.

We had our puppy bathed and toenails clipped. Our puppy looked so nice and fluffy when we picked him up and smelled so good! I must say that if you want to get your dog groomed there be prepared to walk in and wait forever (even with an appointment) and it seems a little unorganized and chaotic. If you don’t mind all that they do a pretty good job.

This review is for the Petsmart on Inwood road in Dallas and only regarding Jessica the dog groomer. Jessica has been grooming my little babe for over 6 years and we both adore her! She’s great with her hair/​fur skills and Pluto always leaves looking adorable and feeling happy.

They always help with whatever I need! It’s incredible the staff are SO knowledgable… there are so many animals. And yet, I get serious advice and recommendations for my fish and my reptile. Always lots of personal attention. Leigh was a wonderful help to me with a new rescue gecko, and his advice gave me confidence!

I have sent my Yorkie to this location a few times over the past year only in emergencies. She has always been ok when I pick her up, usually around 4:45 pm when all of the dogs are finished with playtime.
Today, I arrived earlier than my scheduled pick-​up time to see what was going on, a surprise, if you will. I noticed that tiny, tiny, dogs (a chihuahua and a yorkie) were both in the front play area with a number of HUGE 75 lb. plus dogs. My dog was not in this area and it is the only one you can see inside. This didn’t seem right to me. I always explain in great detail to he employees that my dog should only be placed with dogs her relative size.
I asked a male employee if I could go back to see where my dog was and he promptly said «No, you aren’t authorized.» I get the rules are rules, but he was acting really strange. My gut said something wasn’t right if they wouldn’t allow me to see where my dog had spent the day and with what dogs she was grouped. I explained this reasoning to him and got the same answer.
Since only 1 of 3 areas is viewable to the public, you can’t see what facility or condition your dog is in and they haven’t caught on to the webcam trend, I won’t be back. If you have a big dog, I wouldn’t be as worried, but for the tiny dogs like mine, there are other alternatives as well as more transparent businesses.

This is an updated review. I posted 2 years ago when I was upset because someone forgot to feed my Knuckles. Hey, the place is run by humans. We make mistakes, and I boarded Knuckles at the last minute, rush rush rush. He didn’t starve. But he was killed by a car a few months later, and though my heart still hurts, it is filled with love for Fergus, our Welsh Terrier we got 2 weeks after we lost Knuckles. I can not say enough GREAT things about the boarding at this location. Everyone is so helpful and comforting. I have had to leave Fergus and return to Switzerland where we live, and each time I call, they have detailed info for any questions I ask. They even left a voice mail for me, because of the time difference, saying I could call before opening hours to check on him one day when I was more worried than usual. And I worry a LOT! But this is one thing I do not worry about! Fergus is so happy to get there, and I know that he actually plays, because he’s tired when I pick him up. I’ve left him elsewhere and he was a wild man when I picked him up, obviously having been crated all day. Grrr. I don’t know about the grooming there, but I recommend the store as well as the PetsHotel, because they also are knowledgeable and helpful without being pushy. I’m changing my review to five stars. Thank you, Lauren and team, for being so kind to my fur baby, and so compassionate with me, while I have to be away for him!

What came first, the chicken or the egg?
We have been feeding our dog a specific Royal Cannin product that we had been buying from one of two PetSmarts.
Well over the last year or more we were not finding the same particular product, so I started to go by both of them lately with more frequency, over three weeks.
Same story from both stores. Corporate orders and the Truck will be here on Tuesday.
Still no product! I can tell you why. They order what they have sold to replenish their stock. Pretty much standard business practice, that is if there was any on the shelf when they checked, So none on the shelf none gets ordered.
Then you lose customer!

Petsmart is good to go to for dog accessories and fish tanks. :) By dog accessories I mean collars, leashes, carriers, toys, potty pads. They don’t carry the kind of food Dupree eats (he get’s the GOOD stuff), but I go here for accessories quite a bit. I also got a nice fish tank stand here, a fish tank, and some fish accessories.