Service King Collision Repair of Park Cities

Absolutely the worst place to have your car repaired. When I originally contacted them to have my car repaired months ago I explained that it was a hit n run and MY insurance would be covering the damages so to keep cost down I would not be getting a rental car. I asked if parts could be ordered in advance and I could bring my car in when the parts arrived to minimize the amount of time I was w/​out a car. He said sure, we have people do that all the time. I asked if I needed to pay my deductible in advance to ensure I’d bring it in. He said nope, took pictures of my car, and I e-​mailed my insurance info. I NEVER heard from him so I called and left a message. Again I NEVER heard from them. I called again and got a hold of him. He acted like nothing was wrong and just said yea we will contact your insurance company. And NOTHING happened. I called my insurance company and explained to them what happened. They called the shop and set everything up so I begrudgingly took my car there since I was assured this was the quickest way now that they all the info and their «preferred» shops have to jump through hoops to be on the list. It took me 3 weeks to get an appointment. I brought it in on a Thursday morning on time for my appointment & NONE of the info I gave them while making the appointment was in the system. They asked if I was bringing it in for an estimate when I clearly told them I would be bringing it in for repairs. I had asked to have a rental for Thursday and Friday only and that was not scheduled either. Once again I spent my time communicating information that they simply ignored. It’s now the following Friday and they have had my car over a week, after the parts arrived TUESDAY morning & I was informed my car won’t be ready until MID NEXT WEEK… when originally I was told A WEEK! A 200% variance from the original time line. 200%!!! Take your car ANY where else

«No». That would be my answer if you asked whether I would ever use Service King again. I was directed here by the insurance company representing the woman who hit my car. The damage wasn’t severe (it was completely drivable) and I was told the repair would take only a couple days. 3 weeks later (I lost track). 5 separate visits, multiple rental cars, and I finally got my car back. From mismatched paint, to pieces not properly screwed on, to tape and glue residue on the car, there was just a complete and utter lack of attention to detail. The manager said this was a «perfect learning experience for his employees.» As much as I would like to help them learn, it should not be on my time, my gas money, and my frustration. The only saving grace is that the employee helping me, Mike Castro, did everything he could
to communicate and help. Mike is the only reason I gave a 2^nd star. On all other measurements, Service King is barely worth 1 star.

I would NOT recommend having any work done at Service King, especially this location. While the staff was friendly and professional, the quality of their work was very poor. The work on my vehicle was redone at least three times. At the end, I was at a point where I just wanted my vehicle out of there. I went ahead and accepted the work just to get it back.

I brought my car here after someone attempted to break into it with a crowbar and broke off a panel between my driver’s side front and back windows. The panel was broken off and metal was bent. Mike told me to order the replacement panel and bring it in. I did and he bent the metal back and installed the panel for free to show kindness to a victim of crime. When you are a crime victim, you loose a little faith in humanity, but Mike restored my faith and fixed my car just as quickly and you can’t ask for more than that! This is run with integrity and by good people. I think it would be insane to take your car anywhere else. This is the company and the location where everyone should take their car. The next time I need to have work done, I will trust them with my business without reservation.

*5 Months and 4 Visits later…
This was the worst experience I have ever had in customer service of any category but also the most incompetent car repair work possible. I couldn’t have written a worse fictional novel than the actual events that took place over the past 5 months. The initial damage after my wreck was pretty bad, and to their credit, the only thing that was still unfixed upon pick up was a dashboard caution light notifying me that there was something wrong with the automatic headlight system. When I called to inquire about it, the manager told me no one else had ever seen this supposed caution light and asked me to send a picture of it to prove it existed. He later realized his men had never seen it because the auto lights only come on after dark and they had only worked on the car in daylight. So he agreed to send out a repair man to my house to make up for their error. After several months of constant calling, pleading, and TWO ADDITIONAL failed at home repair visits, the electrical system on that side blew out. Then the car had to be brought for a FOURTH TIME to fix what was originally a small problem. Mike promised to have a compliementary rental car waiting on arrival (since I’ve now had a disabled vehicle for FIVE MONTHS), but it didn’t show up for 2 ½ hours. I don’t know how many hours I’ve spent either on the phone with them, waiting for call back, or actually waiting at the repair center, but it’s probably about the same amount of time it would have taken me to become a mechanic myself.

My car was repaired quickly and on time. Shea delivered on every promise he made. They were always kind. I just made an appointment to get started and all went smoothly after that. The car is as good as new!!!

I went else where with my business when it took 12 days to get an appraisal that at a second location took 5 mins. Don’t waste your time like I did. Avoid this place, apparently they have enough business!

Went there for directions to an auto zone so I could buy a new headlight bulb. Walked in the guy asked me what was wrong, I told him and he said «where’s your car I will fix it right now free of charge» it was one of the nicest gestures any car guy has ever made.
Would go back for repairs because of great customer service.

Went in to get a quote on fixing my front bumper. It was a pretty basic job as only the front plastic bumper was damaged. They did not seem to want my business. They basically told me to call a number for an appointment and come back later. I had just been to another place to get a quote, and the lady looked over my car and had an itemized quote printed out for me in less than 5 minutes. So I told the lady at service king no thanks and left. Who do you think is getting my business with service like that?

These guys are Great!
My daughter is at school in Dallas and she took her car to Service King on Lemon street. Darryl helped her and he is very good. Very professional and through. I should know since I work at a body shop here in Los Angeles. These guys are everywhere because they perform. Thanks again.
Bob T

I’ve had more than my fair share of autobody, paint & collision repair needs over the last few years. Everything from having a scratch repaired as the result of an oil change place screwing up, to being rear ended so hard that the person who hit me had their car catch fire. To count it up 4 major repairs and 1 minor repair to two of my vehicles in recent history. I’ve been to fancy shmancy places all the way down to a guy in a garage off the side of the freeway.
Today I stepped onto the Service King lot for the first time and found my new car (only 3k miles on it) that had been damaged and towed there renewed and in pristine condition.
So far I had only communicated with Service King via phone and email. They had emailed me the service documents in a PDF to sign and return so I had no need to visit and waste my time filling out paper work in person. From there my service advisor Shea Richard Burleson kept me up to date on my repairs and even worked with me on getting an upgrade to my car installed. Everything from the time I arrived on site to the time I left was seamless. The entire team of people up there worked together to make sure my experience was a great one. By the time I left I was sure that choosing Service King was the right choice.
Strong team work, Friendliness, attention to detail and good organization is what’s working up there and it shows.