Sewell Lexus Certified Collision Center of Dallas

My last experience with a collision center was when I took my last vehicle to the Classic BMW body shop in Richardson. It was a terrible experience. The estimator I was working with was incompetent, did not show any regard for my business, and there was no proactive communication or updates on Classic’s end. I had to babysit the vehicle the entire time and call to extract updates from the estimator.
I switched brands back to Lexus for my current vehicle, and unfortunately, had an incident requiring a visit to the Sewell Lexus Collision Center. After my negative experience at Classic, I was concerned about how the process at Sewell would go.
I have to say, the experience with Sewell was a 180 for the BETTER. I dropped my vehicle off at 8 AM on a Monday with Stephen Kraus. Stephen checked me in and looked my car over. I was in and out in a rental from the on-​site Enterprise desk in less than 30 minutes.
What I really appreciated about the process with Sewell were the regular status updates on how the work on my car was progressing. Every day, I received a text and email update with the status of where my car was in the repair process. This was a huge help to me getting proactive updates on status. I could also log-​in to their portal and view the status updates online, send messages to the advisor, etc.
My vehicle was completed and ready for pick up on Friday (4 days after initial drop off). This was a full week faster than Classic on a very similar repair.
From what I can tell, the finished work was perfect and the car was returned to me like new.
I am very thankful for the professionalism of the staff, quality of work, and regular updates I received from Sewell.
I hope I am not in a situation requiring me to visit the collision center again, but I do have peace of mind knowing I’ll be taken care of again if I do.

I have a 2014 is 350. Had some vandalism damage. Took to Sewell on October 17 2014. They called me more than a month later after promising me the car earlier that the car was done. Body shop manager Keith A. Stated he looked at car and it was ready and inspected. Got to bodyshop and car was no where near acceptable. Sand scratches in paint, over spray all over rear deck lid, dead spot in paint in centercenter of roof. Manager started arguing with me and said that is as good as it gets at Sewell and he would take car home. I was so upset I did not know what to do. So then he says he was coming off to hard. Keeps my car another month and a half. The body shop director calls me yesterday and leaves a message that my car is ready and I have a $ 501 deductible due. Well we will see what it looks like on the second attempt to fix my wife’s car. Bad service, rude employees, not at all like the commercials or like Carl Sewell books state. I guess guess service ends after you buy the car.

I had a huge crack on my windshield from driving on 635. Auto shops wouldn’t help me because there was no aftermarket windshield for my car and «it’s too expensive». I went to Sewell Lexus Collision Center & Body Shop. An OEM windshield runs $ 1000 but insurance covered half (at least I hope they do).
The Collision Center does not deal with the insurance company. You will pay up front and then have your insurance reimburse you. Luckily the windshield for my car model was in stock. I dropped off the car at 9am and picked it up the same day at 430p. Service was professional and courteous.
I also had Manuel do a PDR (paintless dent repair) on one of my doors from a hit & run. What two body shops told me that PDR couldn’t fix the dent, Manuel did it. You pay what you get. I won’t be taking my car to any other shop than Sewell Lexus Collision Center.

My family seems to have almost single handedly kept Sewell Lexus in business with our body shop needs. Stephen Kraus always takes great care of my cars and gets them back to perfect shape. Highly recommended.

Coming to a body shop is never the best position to be in, so you can imagine that I was not excited to discover that my car had been badly damaged in the parking lot of a coffee shop in Uptown. Luckily, I encountered the rare good-​samaritan who left his information and his insurance covered the cost, but I was still upset to part ways with my vehicle as it got repaired.
Luckily for me, working with Stephen Kraus at the Lexus body shop was a seamless and transparent experience. Although the car was an Infanti, and not the typical Lexus that comes through this place, Stephen had a great understanding of the vehicle and was able to quickly describe what would need fixing. He subscribed me to receive text updates about the status of my car through each step of the process, and did it all in a timely and friendly manner. Before I knew it, the car was back in my hands, perfectly fixed and polished.
Despite the negative situation surrounding it, I am extremely satisfied that I was able to work with Stephen at the Sewell Lexus Body shop. It was about as easy of an experience as you could ask for when dealing with car trouble, and I will not hesitate to return in the future.

Texas is hard on my car. Hardest state I’ve ever lived in! As a result, handfuls of brain damaged drivers careen into my vehicle on my way to work, and the extreme weather has also resulted in almost writing off my car with each storm.
Sewell Lexus body shop, not to be confused with Sewell collision center around the corner, has done a great job of returning my car to as new as it was in 2006. They have an on site enterprise that links with your insurance so you only have to pay the overages, of which there are always at least a few dollars a day if you have standard rental coverage with your car insurance. While the repairs are ongoing they send you email updates as your car is fixed so you can have some idea of how things are going. Super satisfied!

As a small business owner with a fleet of trucks, they get some bumps and bruises, now and then. Now mind you these are GM trucks. Sewell Lexus Body Shop, does all my repairs, they have gone above my expectations on my repairs and the office staff & estimator have been GREAT. I know no one wants to go to a body shop, but let me tell you the experience has been wonderful. They have repaired my trucks and my personal vehicle along with my parents vehicle and friends autos. We have all gotten great service.

I’m struggling with this review for a couple of reasons. Sewell has a great reputation and is known for superior customer service. I have purchased several cars from them.
My ex had some work done on her car and it came back driving terrible. In the end it was a very simple solution — that I had to recommend. The rule is you should always replace tires in 2’s — so that they wear evenly together. The technician didn’t do that so when she drove her car it shook violently. Why didn’t they catch that when they drove it after performing the repairs?
In the end, Sewell fired that guy — not because of me (I learned about the above story long after he was gone).
One other incident involved me. I ordered a new body part for my car. The part arrived in a few days, but they never contacted me. It was a lot of back and forth before they finally found it (they had it all along) and wound up taking 6 weeks to get something done that should have taken 2 days. Ouch!

These guys are fantastic!
I brought my Jetta in for a repair after someone broke my passenger rear window. They fixed the problem, but unfortunately several months down the road I started hearing wind coming in while I was on the highway. This problem was related to their repair, but it is how they dealt with the problem that I am so pleased with.
I was slow to actually take care of this problem, waiting an additional several months, but once I contacted them the service was unbelievable. They sent someone out to my office with a loaner car and took mine back to fix the problem. They had it fixed within a couple of hours and brought mine back looking great. They made what could have been an otherwise very frustrating situation a breeze to deal with it.

I had to bring my RX 350 in for rear bumper repair. Worked with Robert Davidson, my estimator and I am absolutely satisfied with the job he and the people at the shop did. Would enthusiastic recommend!