Park Place Bodywerks

Well, they did it again! My car was perfect — Park Pace Bodywerks repaired it so that it was as good as new! Less than one month later, I had another accident with even more damage than the last time. But they worked with me, I got it in the shop quickly because they had all the necessary parts (including a new hood) and I got it back out when promised. And of course, it looked as good as new! Thank you Michael Dagenhart — you are my hero!

PLEASE learn from my mistake: DO NOT GO TO PARK PLACE BODYWERKS!
For some strange reason I decided that all the bad online reviews of Park Place Bodywerks were not true. Perhaps it’s because I purchased my car at Park Place and assumed an affiliated company would have the same work quailty and ethical and customer service standards as the franchised dealership. Rest assured, Park Place Bodywerks is among the lowest of the low in all of these categories. Were it not for the Park Place name attached to this shady operation I don’t see how they would survive.
After battling with them for over 40 days, I finally got my car back only to find out it was fixed incorrectly. I thenhad to take it to another body shop for proper repairs. On top of that it turns out their «estimators» are really just commissioned sales people out to «sell» Insurance companies (which really means you and me and everyone else who pays premiums) into replacing parts which are not necessary. In a way they kind of remind me of those crooked doctors who do unnecessary surgeries and bill Medicaid just to line their pockets.
PLEASE don’t be fooled into thinking Bodywerks is anything like the Park Place dealerships– I am honestly dumbfounded as to why Park Place allows them to use their good name. Dallas has many excellent body shops who specialize in repairing imported luxury vehicles, Please do yourself a huge favor and go to any of them instead of Park Place Bodywerks.

The Airport Valet damaged my car while I was on vacation. After a haggling experience to get them to repair it Park Place Body Werks stepped in to negotiate for the repairs. Airport Valet refused to cover a loaner car unless I used their repair company (Panel Beaters Paint & Body). Uh… no. I’m not taking my Lexus to «panel beaters» for repairs. So Park Place Body Werks also made sure I had a rental car while the repairs were made. At completion of repairs my car looked like new. The gas tank was full and it had been detailed. My advisor, Michael D., even made a trip to my work location to ensure all final parts were installed and ensure complete satisfaction. This place is nothing short of first class. That’s why I will continue to use them if the need arises again. If you expect quality work with impeccable customer service, this is the place.

I had the BEST experience with Park Place Bodywerks. They were incredibly friendly and responsive. They communicated frequently and honestly throughout the process and handled all of the communication with the insurance carrier responsible for payment — saving me the hassle. Tom Milner is a dream to work with. My car came back, on the date promised, and looked BRAND NEW. They had washed and detailed it… it truly looked better than the day I bought it. While I hope not to have a situation where further bodywork is needed, I would return to Park Place Bodywerks with great pleasure. Thanks Tom and team for your incredible attention to customer service.

We were involved in an accident that was not our fault. The insurance company of the liable party was totally uncooperative and drug their heels on every
count. Greg Cinocolo was the adviser assigned to us at Park Place Bodywerks. He kept us informed almost daily and went to bat for us at every turn. We cannot recommend Park Place Bodywerks highly enough. The work and the adviser were top notch!

Been working with Greg C for a couple of months now. Upon receiving the estimate from insurance I received a very unprofessional response and was asked to wait two weeks before bringing the vehicle in. When I finally brought the vehicle in Greg left for lunch without getting the vehicle in and without setting up a rental even though I told him when we were going to be there. The insurance and Greg could not come to an agreement even though the insurance company raised what they were offering to pay for repairs there was no budging from Par Place Body Werx. I now have to go through my insurance and pay my deductible on top of all the time lost due to their incompetence.

I used Park Place Bodywerks on two separate occasions and both turned into problematic experiences. The first was for a bumper repair. They had the car for a couple of weeks and called me to advise it was ready for pickup. When I arrived, I could immediately see that the bumper was installed at an angle. Looking at the area where the bumper was originally damaged, cracks were still visible and the paint had streaks in it. My 4 year old grandson could have done a better job. Needless to say they had to do the entire repair over. I gave them the benefit of the doubt and brought the same car back for a different repair. Same experience this time. They called to say that the car was ready for pickup. I sat in the car only to find an error on the dashboard related to the daytime running lights. The error appeared each time the car was started which means the tech and the estimator would have seen it. The estimator brought the car to the back to have someone look at it. He came back saying everything looked ok and that this was now a service issue. The light worked when I dropped the car off and clearly they had to remove it as the bumper was completely replaced. The estimator gave me a song and dance about how great their quality control is. They must have lowered the quality bar at Mercedes Benz if this nonsense is deemed acceptable. I have been a faithful Mercedes owner for a number of years now and have observed a clear difference in the product and service quality between then and now. Mercedes is on a downward trend. Park Place Bodywerks is just another example of this. Research other body shops before considering this one.
Update 5÷6÷15 — I did finally hear from the body shop Manager who agreed that both instances were unacceptable. He offered to deliver the car with a full tank of gas. Modifying my rating.

I’ve had the pleasure of using Bodywerks on several occasions. No car accident is fun, but Bodywerks did help make the best of a tough situation.
Michael Dagenhart is a phenomenal adviser, and worked with me on all of my claims. On my first visit, when I dropped my car off, Michael made sure I had everything I needed out of the car, and even remembered to get my garage door opener that I had forgotten. He kept me apprised of the work required, the progress of my car through the shop, and helped me handle the insurance company when additional damage was discovered that the insurance adjuster did not see initially. After I got the car back, he made sure everything was to my satisfaction. Michael and his associates at Bodywerks are truly customer oriented, and always easy to contact and available to answer my questions. This was the service I got the first time, and each of the other 3 times I have been back to Bodywerks.
Park Place sells some of the best cars in DFW. The dealers have earned a reputation for customer care that Bodywerks extends to collision repair.

WARNING: DO NOT GO TO PARK PLACE BODYWERKS!!!
I have a 2008, Lexus 430 SC and had an accident in November 2014.
Because of their presence in Dallas, I felt Park Place would be a reputable and reliable place to get my car fixed correctly to look and run like new.
It started poorly, because my estimator, Albert Herrera, kept telling me that the car was going to be totaled. So we waited and waited to start the repairs. Ultimately, they did not total it and so I told him that we needed to start repairs on 12÷10÷14, after wasting so much time on his «hunch».
The insurance company estimated 15 days worth of work on the car and forwarded Park Place the check for almost $ 20k repairs. They got their money and as soon as they cashed the check they stopped caring. After getting empty promise and outright lies about progress and completion date from Albert, I finally got the car back on 1÷19÷14 (that’s over 35 business days). I had to call the manager, Brandon, who was a completely unsympathetic to the fact that this whole process had gone badly (but did offer me an oil change to make up for it).
I was so glad to have my car back and the idea that I never had to talk to Albert or Brandon again… UNTIL…
After a week of having the car I noticed that the truck wouldn’t stay open (which it did before the accident). Being that Park Place replaced the entire trunk lid during the repairs either they had screwed up or the part was not put in correctly. Begrudgingly, I had to call Albert and tell him that I needed it fixed. He replied that he was sorry, but it wasn’t something they touched and would be happy to submit a supplement to the insurance company to get them replaced (more money to Park Place and more crappy service to me). So he wants me to wait before they fix the problem. After the amount of money they received and the horrible service they delivered you’d think they’d just fix it and figure who’s fault it was later.
Instead of being a happy and satisfied customer here I sit waiting and waiting. getting hit on the head every time i’m loading and unloading groceries. Park Place has made me look and feel like a food. Don’t let the same thing happen to you.
In Response to Park Place’s comment:
I only counted the time it took to repair the car after we found out the car was not being totalled (¹²⁄₁₀). The car had been in PP’s shop since mid November.
Also, Brandon, the manager, called only after my review had posted on Unilocal (one hour exactly). He told me that there would be a condition to replacing the part at no charge: TAKE DOWN THE Unilocal POST. Yes, I did decline because the «olive branch» they offered was not to do the right thing by me (otherwise it would have been offered before the post), it was merely a way to keep the my story about this place from being posted publicly. Shame on you, Park Place.

Ask for Tommy. He’s courteous, responsive and remembers his clients.
Took my Porsche Cayman here after someone bumped it from the back. A couple of insurance procedures later, I picked up my car a few weeks later.

These guys did fantastic work on my GT-​R. Car went in needing a new rear quarter panel and bumper and it came back as good as new. They even found a temporary solution when one part was going to take another month to come in from Japan so I could drive the car around and the temporary solution looked 99% good as new. During the repair the leather of the seat seemed to have gotten snagged and got some paint on it, which I noticed several days after I picked the car up. They had no problem repairing the snag and paint and it looked fantastic after they fixed it. Hopefully I will not need to see them again any time soon but if I do I will feel very comfortable turning my car over to them.

Absolutely terrible service. I bought in my car for repairs expecting excellent service and work from a certified Mercedes body shop. My repair advisor, Michael Dagenhart, did a below average job of responding to emails or phone calls about questions regarding when to bring in the car and updates on when it would be finished. Basically, he is impossible to reach until he finds his own time to call you. In the end, he did work hard to help however he could.
After picking up my car, I noticed they had ripped a hole in my floor mat which was not there before. I spoke to Michael about this, and he spoke to his manager Paul (I don’t know his last name but would love to find out). Paul absolutely refused to help in any way, and when I asked to speak to his boss, he said he IS the boss of Park Place Bodywerks. He then had the balls to threaten to park my car in the back until I pay my deductible. Calm down buddy, I’ll pay the deductible once you compensate me back for ripping up my floor mats. We spoke again, and I asked him if he is positive there is no one else I could discuss this with. He said there is, and he introduced me to his boss (yes, the real boss) where I then realized Paul lied to me. This is the type of unprofessional service you can expect at this shop.
His boss agreed to compensate me for the floor mats by taking a little off the deductible, which I happily agreed to. Overall, the work on the car is fine, but the service is slow, unresponsive, untrustworthy, pays no attention to detail, and just down right rude. I won’t be taking my business here again.
(The actual Park Place Motorcars dealership, however, is excellent. The service department is polite and very helpful, in fact, the exact opposite of the body shop.)

Park Place Bodywerks is awesome! My car took some pretty bad hail damage, so I brought it here for repair. Great service from Bodywerks and Enterprise here.
I was on my way out of town because Enterprise didn’t have a rental for me, but just as I was leaving, they gave me a call because they had a car free. It was after hours by the time I got there, but they were extremely accommodating. They even gave me a discount on my rental car because they called me in on such short notice.
My auto worker was very friendly and honest. He gave me a timeframe, and they were able to get it done earlier than expected, even with 80 other cars in front of me. I was signed up for updates through phone and email. I got consistent updates, and my auto worker was very quick to respond to my questions through the repair update website.
Got my car back today, and everything looks great. Super service, and I’m very satisfied.