Versailles Apartments

I have lived at this complex for just over a month. Their website makes the complex look very nice, but yet anything can look good on the Internet. There is not a lot of information on the website in terms of all the fees that they will charge you on top of rent. Online the rent looks reasonable, but when I went into the office for a tour, I was quoted a higher price. I still looked at the apartment. It was just «fully upgraded.» The stainless steel appliances are great, but everything else is just a big polished turd. The counters were painted to look like granite, which has already begun to chip. Same goes for the spray painted sink and bathtub, it has been just over a month and both have begun to chip. The floor LOOKS great, but it is just linoleum that looks like wood.
The complex put in a dog park on the property about a month ago. Out of the blue, it has been locked for the past two weeks with no explanation. There are minimal doggy waste stations on the property, which may be a reason that there is so much dog poop all over. Many people do not pick up after their pet and it is like a minefield, which is unfortunate being a pet owner myself. There are also people that just let their small dogs run free in the complex, so that right there adds to the poop not being picked up. There is also a non-​refundable pet deposit PLUS pet rent each month.
Now, let me address the poor business practices that BH Management has. They list the price of the apartment online as $ 883 a month. Then there is a MANDATORY $ 25.00 fee for the carport, a MANDATORY $ 25.00 fee for the Alarm System they installed, and a MANDATORY $ 25.00 fee for Valet Trash service. If you don’t know what Valet Trash service is, you basically pay $ 25.00 a month for someone to take your trash to the overflowing dumpsters that are conveniently located throughout the complex. Here is the kicker… the trash fee is not included in the Valet Trash service. I am also responsible to pay for trash, water, gas, electricity, internet, so needless to say, there are NO utilities included in the rent (many places include water and trash).
Once I got my first rent bill, there were two extra charges on there, the Admin fee and new account fee totaling $ 8.45. I paid my monthly rent on time, but not these ridiculous fees. Dane the Property Manager placed 4 notes on my door to collect the $ 8.45. The last note stated that if it was not paid that day, I would get an eviction notice. So a money-​hungry apartment complex is threatening me over $ 8.45. All they need to do is just include everything in the rent and not nickel and dime all their residents. Just post the rent as $ 986.45 (or even the $ 978 that I assumed my monthly rent would be) to begin with and state what that rent includes. It’s simple. I WOULD NOT recommend this complex to anyone. I have listed my monthly «rent» below. If you like to pay extra for everything, this is the place for you!
Rent — May $ 883.00
Rent Administrative Service Fee — $ 4.95
May Alarm Charge– $ 25.00
Carport– $ 25.00
Monthly Pet Fees & Charges– $ 20.00
Utility Reimbursement-​Valet Trash– $ 25.00
Rent New Account Fee — May– $ 3.50
TOTAL: $ 986.45

So, I don’t think this complex deserves 1 star. I’ve been living here since March and I’ve only had a few major issues. Maintenance will respond fairly quickly and take care of any problems. I love the maintenance guys. They’re really nice. There were a lot of inspection and remodel people in and out of my apartment which was a bit of a pain but nothing I can’t handle.
The office staff are so-​so. They’re not super nice and friendly unless you are brand new. After that, they’ve got what they need and they could care less. I often feel that they are blatantly rude when the situation simply calls for some proper communication. Don’t just call and leave messages for them, email them too. Videotape yourself dialing, calling and leaving messages so they can’t claim you never called.
The remodel to the complex wasn’t a great experience. There were roofers banging for hours every day, wet paint all the time and several other nuisances but at the same time, they’re trying to better the complex and it has to be done. It comes with the territory. It’s been quiet since they finished.
When I signed my lease they said the pool would be done by May. The pool wasn’t finished until winter so we got jipped on that.
Tow trucks love to tow around here too so watch where you’re parking.
Overall, I am not too displeased. I’m probably going to sign a lease here for another year. I hear the remodeled units are pretty nice.
No crime, plenty of children, decent prices. I’ll update later on my experience resigning with the office. They tend to be a bit rough around the edges.

I wouldn’t move back in here if my life depended on it.
I have never lived in a more hostile living situation in my entire life. The office staff is snooty and rude. The manager who never leaves her office will lie straight to your face. And no work order is EVER done. EVER.
We moved in here 2 years ago and the neighborhood has gone down dramatically the past 6 months.
The ongoing feud with the neighboring apartments has seen friends’ cars towed numerous times. There is no guest parking of any sort. So hope you don’t have friends who want to live here.
Our bathroom ceiling is collapsing and even though we’ve been in the office half a dozen times, still not a single person has come to check it out. It is literally on the verge of falling apart, crack, leaks, the whole 9 yards.
Management chooses the worst times to do any project. They redid the pool mid summer. The start asinine landscaping projects that they never complete (just look at the ‘rocks’ laid around to stop the soil erosion, half-​assed) and landscaping, painting and any other projects are NOT on the day they say they will occur, and usually half a week later. Hope you’re a morning person. EVERYDAY.
Now that we are moving out the management has chosen new, creative ways to harass us, including putting an illegally parking sticker on my vehicle (funny our neighbors don’t have one on theirs…) no maintenance request are honored. And they are even confused if it’s 60 day or 30 day written notice.
Overall, Trust a tenant, DO NOT MOVE HERE. This place is a literal hell, and I’ve never been as happy to be away from home than when I lived here.
Since we’ve put in our 30 day notice, our rent has went from 950 a month to 1400 a month! this place is INSANE!

The new management sucks!!! I’ve emailed several times about having to walk through mud to get to my carport and that my neighbor smokes weed constantly and it stinks up my apartment. I literally have to deal with this weekly. I have received no response from the office. But they email me back immediate when I sent them my updated renters insurance. I emailed the management company and no response for them either. I just renewed my lease and am already regretting it since this is the response I’m getting with the increase of rent of about $ 100. Do not move here, management doesn’t care about its residents!

LITERALLY COUNTING DOWN THE DAYS UNTIL MY LEASE IS UP! The complex is doing renovations (which I understand that makes it look better) but the day after they do renovations on the building I live in, the crew didn’t clean up properly and left a screw in the road which DEFLATED ONE OF MY TIRES. Then they say it’s not theirs (which anyone could say) so they don’t have to pay the $ 150 it was to replace that tire. There was also a man in my window the other day at 9:30 in the morning (I have a photo of it as well) and they were blaring their music right outside my window at 8:30 am! DO NOT MOVE TO THIS COMPLEX! This is my 2^nd review in 2 months and if I can give it a negative star, I would.

**UPDATE**
The men they hired to redo our roof just threw roof tiles at me. Oh and their stuff is in my paid-​for, covered parking when there’s a chance for hail this evening.
FANTASTIC. I want to move!
I just signed on to live here for third year and the first two were great!
Now within two weeks of my third year, my A/​C started leaking onto my bathroom counter, so I submitted a maintenance request and they came and fixed it. Less than two days later, it’s leaking again, so I submitted another request. I come home that Friday night to find a puddle on my bathroom floor…
So I called, and called again, and over two hours later, someone comes out to fix it… The next morning another puddle, so they come to fix it… That afternoon ANOTHER puddle. So they come to fix it and tell me they need a part, but now since it’s the weekend… I’m without A/​C for two days and a coaster grew mold due to the lack of air and abundance of humidity — can’t imagine what’s going on underneath my carpets.
They come to fix it Monday *for real this time* … It starts leaking again that night. So I submit a request… They come to drill a hole in my ceiling the next day without notifying me and leave paint and drywall everywhere for my cat to get into.
The next morning I submit a request that they are not allowed to enter my apartment at 7 am… I come home to find the hole closed and the door to my cat’s litter box closed …
What’s the response? That I probably closed the door to the litter and that I didn’t submit the request to not enter in time.

Most terrible place to live, neighbors are crazy, fighting, gang members, noise, apartment wont respond to requests or maintenance calls
Do not come here,