Idlewyld Village Apartments

First off let me start by saying the community has a nice drive up appeal and is inviting. However, this pleasantness stops the moment you walk in the door. We were greeted by Alex in a very unprofessional and aggressive manner within seconds of walking in the door. We explained what we were looking for and our approximate time frame and the choices she gave were not even remotely what we asked for. I thought maybe she didn’t hear or understand what we were looking for so I explained again and was abruptly asked how much my client could pay in rent. At that very moment my client looked at me and I knew we needed to get out of there fast. Upon leaving the office we disposed of the material that was given to us and was shouted at by another member of the staff from across the parking lot that it was rude that we were throwing away their material. I explained to her that not only her attitude but the attitude of the other staff member is why my client choose not to move forward with pursuing this location any further. If you are wanting a friendly and welcoming property staff, STAY AWAY FROM THIS COMPLEX. The staff is rude, unapproachable and make you feel like they are doing you a favor by helping you.

Lived here going on four years. The constant change in staff is annoying because no one ever knows what’s going on. Things get done slowly.
Location is so convenient.

Idlewyld apartments are located in what appears to be a nice family-​oriented neighborhood. I was a tenant for a few months starting in June 2013 and my apartment was clean and spacious enough.
Unfortunately, there is nothing else positive to say about this place. The police was constantly in this «family-​oriented» area and some of my neighbors seemed rather questionable. Maintenance either took forever to fix things or never came at all.
I lived on the first floor and could hear everything my neighbors did. When I moved out, I knew I would be charged for 1 or 2 things like re-​painting of the walls and carpet cleaning. However, I received a call from creditors asking me to pay $ 155 that day or risk having my credit negatively affected.
Idlewyld failed to inform me of anything until after I had already paid the move out fees. I didn’t have time to dispute the fees which included replacement of bulbs and other random things they felt like charging me but I was at least rid of them, or so I thought.
In July 2014, I was moving into a new complex which requested a renter’s history from Idlewyld Village. After taking forever to provide the information, they informed my new complex that I had an outstanding bill of $ 155.
I had to call the credit agency I paid about a year ago and luckily they confirmed I already paid so Idlewyld simply forgot to update that important detail into their system. The day before I was scheduled to move into my new apt complex, I drove over to Idlewyld (since they weren’t answering their phones) and asked them if they could send the new complex the correct renter’s history info as I was moving the next day.
The young man working there randomly gave me attitude as though I was at fault and as though I was being unreasonable. I explained to him that his office made the mistake and I’m only asking if it would be possible to fax the correct rent history. The jackass continued to give me attitude saying he had to deal with the needs of his present tenants first and implied he won’t be attending to me any time soon. I just walked out of the office in the middle of his idiotic behavior because clearly that office is not known for being on top of anything. I’m sure after I left he just twirled around the office pretending to do office work.
You would think they would at least be apologetic and helpful given they were at fault but no. No professionalism whatsoever. This place is not worth the rent at all and the rent gets even higher after your lease is up. So you would basically be paying for a semi-​luxury to luxury apt and getting a dump along with crappy service from the staff. Not worth it at all.

I BEG YOU, DON’T MOVE HERE. PLEASE, DON’T MOVE HERE. SAVE YOURSELF THE TIME AND EFFORT; THIS IS A BREEDING GROUND FOR HOMOSEXUAL PROSTITUTION, DRUG DEALING, AND THEFT. THIS IS A WARNING!
From Day 1, I had issues and I’m still having them. Once I filed a complaint with the BBB, that’s when I finally got some things done. Parking is a nightmare thanks to new management; Count on putting in two or three requests before anything gets done… and to think, I signed another year last month. Trust me, it wasn’t because I wanted to. It was because I was comfortable and promised my rent would only increase $ 10. I now pay a total of $ 50 – 65 more a month and the person who promised it to me is no longer with the company. DO NOT MOVE HERE OR YOU WILL BE SORRY, SERIOUSLY.
Update 9.2.2014
So, management was so horrible, all of the maintenance men quit with no notice on the same day. Funny how THE RESIDENTS knew and management didn’t.
1÷28÷2015
The guy above me in Building 9 doesn’t work, so he sleeps all day and has sex with multiple people all hours of the night, mostly between 11pm and 4 am, when working people are trying to sleep. He’s had sex parties that involved multiple people. How do I know, because I heard it. The walls are so thin that I can literally hear everything that goes on up there. It got so bad one night that I had to go upstairs and knock on his door and tell him that my significant other and I were trying to sleep. This, of course, was after I informed the office (see my the picture of my email to the Asst. Manager), after the courtesy officer had been there, after the Dallas Police had been there… What’s next?

We recently bought a home and it was time to moved out. This apartment complex has been good to us thus far. For the most, part we’ve had a decent experience.
This place has recently changed management 3 times since we lived there the past 27 months. Once was more of the nicer apartments surrounding this area, now seems just ok. The most recent management company seem really aggressive about their pricing and are offering free first month rent (which has been unheard of the 30 months that we lived there).
The quality of service has gone down slightly. The new management has cut staff and the fun friendly faces that we love in the apartment office have left or found a new job at new places. The apartment manager still works there; before we rarely ever saw her.
Also, the apartment complex has raised rates on us every year since we moved in and have provided us with less quality.
Would still recommend these apartments to a friend because of it’s awesome location and vicinity to west Plano and great access to the highways. The best part is the great access to lots of great restaurants as well nearby.
Overall, location is great. management is eh. 2.75 stars
p. s. the new management offers the option to pay by credit card but they access a fee of 45 dollars or so. If you pay by debit card it’s like a couple bucks. You’re better off dropping a check in the office box.
p.p.s.
Utilities come out to range from 30 to 90 (this one really cold month was more expensive) for heat and gas per month. Also, water comes to be a 20 – 30.