Crestmont Reserve Apartment Homes

Worst customer service ever! I am a very patient person, but it appears no one in the office ever knows what is going on, each person tells you something different. I waited 45 minutes in the office to sign my part of the lease… Everything went wrong their website was down, then their printers wouldn’t work. They tell you everything is taken care of and lined up and then you get a fee or note on your door saying that something needs to be taken care of. So frustrating, especially when we pay everything on time and are responsible tenants.

Stay away from these apartments you can hear your neighbors through the wall. They schedule carpet cleaner to clean vacant apartment at 10:30 pm (yes people I said P freaking M and if you know like I know the machine they use to clean carpets are loud). Anyways they been having break-​in lately. They don’t change out the carpet at the time they are suppose to, found this out from people I befriended that’s been here before I for some years. And as soon as they moved somebody else move in 4 days later and I know damn well they didn’t change the carpet. Also if you have guest, you have to go to the office and get parking passes for your guess your only limited to two passes therefore don’t worry about planning a family get together at your place. And they can only park in the visitors parking which is by the office, which is limited. The insulation isn’t all that great therefore expect a very high electric bill. I was told by another neighbor to check my water bill and keep a close eye on it since the water usage is split between the people of the unit he also said that our unit had a leaky spout. And always wondered why our water bill was always high for an apartment. So tell you this think twice before moving here. Also management don’t give you the quality service the speed upon in their ad, my wife has called them numerous times but nobody ever pick up the phone.

Holly, your office hours conflict with my work hours, so Saturday is the only day which I could come in to your office. Pricilla and Maria, your customer service reps, could not assist me and recommended I speak to your property manager. Your property manager, Melissa, made it very clear she does not work on Saturday, the only day that could «stop by the office». The review was posted after I scheduled a phone conversation with her on Tuesday. I also reached out to your corporate office by email; I have not received a response. Your property manager and now your management company has made it clear to me that you do not care to help your residents. I find your comment to my post to be completely self-​serving and not at all helpful to the issue.

As far apartments go, this place is pretty nice. We have lived here almost two years. There has been some crime around us but it’s never directly affected us. The management is sometimes scattered, meaning not always at the office, but they are always nice and try to help you as best they can.

I have lived at Crestmont Reserve since Dec 2007. The tail of my dissatisfaction is a long one so pull up a chair and grab something to drink! The maintenance requests I have been making for the last several years have been put off or completely ignored and I haven’t had screen doors on my sliding glass door since I moved in! The dishwasher, oven, and garbage disposal are all broken and have been for years! When the maintenance man came to look at the dishwasher, he said that it was my fault that it didn’t work because I didn’t run the hot water before running the machine. I thought that was one of the dumbest things I had ever heard but in order to prove it to him, I tried running the hot water first and guess what? It didn’t help! There was still dirt all over them at the end of the wash cycle. The next time he came over (several months and requests later) I told him that it didn’t work and he said he’d look into it. That was several months ago. As for the oven, it hasn’t worked right since day one. It runs about 100 degrees too hot. I was told by maintenance that I should buy an oven thermometer! They aren’t going to fix it. Several months ago, I reported that the garbage disposal was broken. I was told not to run water on that side of the sink until they could fix it because it was leaking into the cupboard. I had to remove all of the items from the cupboard due to water damage. As I said, that was several months ago. He has not returned and all of my things are still sitting in a box in the hall and I can only run water on one side of the sink. My latest attempt to request maintenance and to let them know that my refrigerator is now leaking did not go through on the web site and I received an error message every time I tried to send it. You would think that they would want to keep their own property in decent order but I have not seen any evidence of them caring so far. I had made arrangements with the front office 2 years ago for someone to pick up my trash as I have a hard time doing it myself due to medical issues. Everything was fine until they simply stopped picking it up about a month ago. After two years of no issues, I get a nasty note on my door, in my email and through the mail telling me that I will be fined if I don’t stop leaving my trash outside! I was never told that they would no longer be providing help, I was just threatened with $ 50.00 per bag! Then, there was the time that I needed to get my car registered and had medical issues that prevented me from doing so in a timely manner. I contacted the office to tell them of the situation and ask for an extension before they towed my car away and the representative in the office said that she would make note of it and that they would not tow my car. I went out to get in the car the very next day and it was gone! It had been towed! I called the office and with no apology, no empathy, I was told there was nothing they could do about it. I had to pay to get my car back from the tow company and I had to ask someone to take me to get it. I missed two days of work over it, too! I am a very tolerant person, some would say too tolerant, but this has gone on for long enough! I am going to do all I can to find someplace else to live as soon as I can! Fair warning, unless you are a DIYer or don’t care how long you live without appliances working or working properly, run, don’t walk from Crestmont Reserve! Oh. And by the way, the people upstairs are either a herd of elephants or an entire soccer team!