Landmark at Gleneagles Apartment Homes

My partner and I have just moved in and we already have problems. First we were told pet fee $ 200 per pet. But on their website along with
it says $ 150 each. When I brought it to their attention all they have to say is the fees are the same at every landmark complex. Which is fine but false advertisement. How am I suppose to know I’m not getting ripped off and that others are be charged differently. Then we didn’t get our keys in time. The office closed without informing us. Which delayed our move out from our other apartment. All they have to say is sorry. Nothing else. It was the biggest inconvenience to have to wait till they open the next to get keys. We had taken the days off to move. Then stressed out because our time was shorten. I called their answering service 3 times the day we were suppose to move in and all 3 times informed us someone will call us back and that our message was marked urgent. Lastly with the back and forth of all the complications they are saying we still owe our waiver fee which we paid with money order directly to a leasing consultant. They are very disorganized. I’ve called again to get the waiver fee situation cleared up and still no answer at the office. Makes me wonder if they are even there. I can never get anyone on the phone. And no one ever wants to call back.

Please be aware when dealing with this complex and management company Landmark Apartment Trust. They will take your money whether or not you actually do rent from them or not. I have heard of a complex pocketing your money for an application fee (even though theirs is one of the highest for a complex $ 75) Yes $ 75 to obtain basically free information (its how they make their money since they have so many empty apartments sitting ready to rent) Do not be fooled by the incredibly friendly people in the leasing office, and yes they are friendly but they don’t seem to have any control over anything the thirsty management company does (or atleast that’s what they say) Bottom line is that I did not end up getting a unit from this complex yet they are refusing to refund the Amenity/​Admin fee that they say would have been used to hold the apartment that was never even held. As it turns out there was some undisclosed problem with my application (i’m still investigating what that is). I put in the app on Friday, immediately got an email saying the apartment could not be held and the next day was told my application was rejected. At this point I’m extremely shocked as I have applied and been approved by other complexes (much nicer ones by the way) with no issue. So I inquired as to what was the specific issue and of course under law they don’t have to say specifically. At this point, I’m not worried about renting from the sub-​par complex anyway but just wanted what was described as an «Amenity/​Admin Fee» refunded. (not the application fee of $ 75) So I was told that I would just be out of $ 225.00, Even though the unit was NEVER held and my application was never processed and approved for move-​in. This is how this complex is making their money because again… despite what their website says there are MANY empty units at this property, just vacant with many in dis-​repair. I will be going to the BBB to file a complaint even though the company isn’t accredited (what a shock). I will also go as far up the chain to receive an answer as to why I should pay an Amenity fee when I was never a tenant and when the apartment was never held for me for any length of time. Corporate Greed taking advantage of people is what I call it, and I understand it but for this complex to keep $ 225.00 ($ 150) minus the app fee is repulsive and unethical.
UPDATE Reply: Lies! The online app clearly stated the additional fee as «Amenity/​Admin» and was not stressed as non refundable but as a means of holding the apartment for leasing (which it never was) People don’t be fooled. Majority of apartment complexes refund any such money if the unit is not leased (minus the app fee). Thirsty corporate greed at its worse.