Unleashed by Petco

I used like going to Petsmart, but not anymore. There’s a girl named Stephanie that was very condescending and wanted my 1 and half year old dog to be in puppy level 2. He’s not a puppy and I just needed her to focus on my dog’s barking behavior. I went to Petco and I got to talk to Christina and she was amazing! I asked her if she can give me some tips and help on how I can stop my dog from barking and lunging at other dogs. She was so helpful and sweet; she was not condescending at all. I felt like I was in her training class. I got a free quick session with her and she was like «oh this is a good opportunity here. A big dog is coming.» She told me exactly what to do. She said I can take him to the dog park and try the method she told me. The Trainer at Petsmart told me to stop taking the dog to the dog park and told me book a class right away, but Christina did not do that instead she continued to give me helpful tips and advice.
She was so amazing. I waited until Petco had a $ 100 deal again. I book a class with her and will be starting on end of Feb. She was very nice over the phone and in person. Though she doesn’t remember me because she had many customers, but I always remembered her and that is the most important thing is that she was memorable. =)
I also like how this location only allows up to two dogs. So she can focus more on my dog and she also said that I can borrow her dog or bring my friend’s big dog. THAT’S FREAKING AWESOME! I Bet you can’t do that at PetSmart, all they want is your wallet! CHRISTINA IS ABSOLUTELY THE BEST! I know my dog and me will learn a lot from her!

I came to this location a few days ago around 6pmish and probably stayed in there for about an hour in a half to two hours long. I was bored and had nothing to do so I decided to check this place out with my dog Boogie and buy some nail clippers and a nail grinder machine. My dog pissed all over the floor (I’m so sorry!) and the nice LOD at the time helped me clean it up. They were very nice and very helpful with the 100s of questions I was asking about everything. I like this location. I like the vibe. It’s a small cute little boutique but they also offer training. It’s a bit pricey but I mean owning a dog is like having a child, don’t expect cheap.
Love this location!

Love the staff here! They always smile and greet me when I come in. Store is well-​kept and they have a good selection of dog food and treats. The self-​wash is awesome! They give you everything (plus more if you ask!) Weekends can be busy though! But it’s fun to see all the dogs getting washed. The staff makes me feel comfortable enough to ask/​talk to them about anything that I need. They also go above and beyond, always asking if you need help out to your car or if you need help finding anything. They have dog training there too and it looks pretty cool! The store is unique because it isn’t a regular Petco. I love coming in here!
Overall:
— A+ on customer service!
— Bring your dirty dog here for a wash!
— Awesome stuff for dogs and cats!
— Very fun store! :)

BEST UNLEASHED BY PECO LOCATION EVER! My review is for the bath.
BEST place to take your pet here for a quick bath :)
+ Friendly staff
+ $ 10 bucks for UNLIMITED time to wash your pet
+ Shampoo AND condition, towels available for your pet
+ HOT dryer to dry off your pet
+ Near Fort Funston beach AND Pine Lake Park (perfect to bring your dog here after)
+ PARKING LOT nearby!
Little Stevie def enjoyed his bath!
(and not a fan of the blow dryer)

Great customer service at this unleashed. Richie (I think that’s your name??) carried the cat litter I bought to my car which I really appreciated. He was very helpful and polite!

There are no shopping carts at this location.

My boyfriend and I love coming here. Whether it be for food or self pet wash the staff is great.

Great staff here, I forgot to look at her name tag, don’t know the girl’s name but she greet me, and helped me with a smile. Came around 5:30 on Saturday (July 18) I took my dog, Shih tzu, here for a self wash. The environment was very clean, I saw the girl clean the sink immediately after a wash, which is great! Will be back for sure next time!

You think if you’re a pet store you’d probably should hire people that actually like animals.
Makes sense right? But then I realize why — Unleashed is still a Petco under the disguise of a boutique pet shop. No one here will greet you or your pet, offer to help, or want to get to know the customers — instead you will get yelled here by cranky employees who from the looks of it don’t even like pets.
I was looking at some merchandise on the shelf and put my dog down for maybe a min and she wandered off in the store like dogs will do. Once I noticed I went looking for her and found her in the next aisle sniffing at treats — I was calling her over when a store employee rudely yelled at me asking me if I had a leash. I said I did and he replied with a shitty attitude «yea you need to put that on her.»
Well what do you think I’m doing Einstein? and what did your mother ever do to you? Ironically the store is called Unleashed HA. I think it better describes the staff rather than the animals the store was meant to serve.
I promptly put down my purchase and left.
Save yourself the hassle and go to a real pet shop like Pet Food Express and other boutiques that value you and your pet as customers. The minute you walk into PFE you can tell all the workers there truly love animals and are connected to the neighborhood/​pet community. There’s no attitude there and the shopping experience is totally different. Plus the prices are cheaper at Pet Food Express (buy 3 get 1 free on all food/​snack items like can foods, frozen raw food bags, bully sticks) so there really isn’t a reason to shop anywhere else.

I am a regular here. I buy my pets food here all the time, and don’t go anywhere else. The staff has always been welcoming, and always greets you through the door.
Today, I found myself in line with 3 other people ahead of me, but no one at the register. The girl worker was helping a customer out right next to us in the aisle section with the toys.
I guess I’m just kind of upset because she didn’t acknowledge the people in line, the least she could have done is say something along the lines of, «i’ll be right with you~» or something.
Another worker/​manager? walked out to the register area and didn’t even acknowledge the customers in line. He just spoke through his walkie talkie asking where the other girl was (who was supposed to be at the register).
When it was my turn to pay for my pet’s food, the girl didn’t even say one word. She didn’t say, «Hello/​Thank you for waiting/​how are you today» not even a single word. She scanned my item, and stared at me to slide the card.
It’s not usually like this here. I love this store, and it is a really inviting place, but today, i just feel like the workers there had no manners to even greet customers who were walking in, or even just say a hello/​acknowledgement at the register.
I came in on 6÷29÷15 Monday at around 5:30~.
Disappointed by their service today.

When i live up here during school time I take my dog here for her baths and it is the BEST. I recently went to a self bath in my hometown and it made me appreciate this one so much!
The bath is 10 dollars and no time limit! The petco one i took her to was 12 dollars with a 30 min limit.
They provide clean towels that don’t look overused.
Their dryer actually works.
The area that the dogs are bathed in is secure and deep, making it harder for my dog to jump out. Unlike, the petco i went to which was a bathtub with no way to latch my dog for more security.
They provide not only shampoo, but conditioner too! (I like my dog being soft)
Most importantly, the environment is clean and the workers are helpful!!!

REVIEW for Self Serve Bath for Dogs:
Staff’s are friendly and nice. I used the self serve bath tub for my dog for the first time since he was all filthy from the beach. For only $ 10 you can give your dog a nice, comfortable bath. They include an apron for yourself, a scrub, soap (shampoo, conditioner), three towels and blow dryer. Of course the water is included as well. The tub is cleaned out by staffs after each bath.

Whoooo hoooo! We jus completed and graduated our class with Christina at petco unleashed! We were originally getting classes from else where… it didn’t work out and we ventured over to petco and talked to Richie who was very helpful and friendly and was able to get us signed up for classes the very next week! We met Christina she was very bubbly and friendly (I was a bit skeptical she is young) but damn! This girl knows her stuff! We learned so many helpful tricks and pointers along the way. Our Nala girl is doing so much better then when we initially got her (a few months ago) she came from a bad past and was very timid and scared of a lot of things. She now knows all of her commands! Off leash and on! And Christina is so amazing! That we are coming back for more! Gonna take the adult 2 and work our way up to get our CGC (I hope it’s called CGC sorry Christina bad memory over here). This class and Christina seriously exceeded our expectations by far! The classes are very small compared to other pet classes. We had 2 in our class… but with this training you have to take it seriously you have to go home and practice! Christina will know! And she will call you on it! (In the sweetest way possible) seriously UnilocalERS! If you need help with any puppy/​adult behaviors of any kind you need to come take a class with Christina! She is AMAZING!

Came in for the clay paw prints today. Michelle was very sweet and now we have a nice paw print of Bunny. She took a photo for us too!
Thanks Michelle for making our Saturday the best!

I will keep it short and sweet. The customer service was fantastic. As soon as I walked in the lady at the desk greeted me and asked if I needed help finding anything. I needed flea shampoo for my dog and 5 cats. She was extremely helpful and gave fantastic advice that saved me money. I would definitely recommend this spot!

My opinion of this location has drastically changed because of the last time I was in there. On Wednesday evening I went in around 7:30 because I had been given a petco gift card and forgot to use it when I was making a purchase on Monday night, I didn’t realize it until I got home and was so annoyed with myself. I explained the situation to the girl at the register and held forward my receipt to show the purchase had been from not even 48 hours prior. She ignored my receipt and called a young man over who was probably the manager on duty. She in the most over-​the-​top lazy way said in a bored monotone «she wants cash for a gift card she forgot to use or something» so I followed up with telling the guy the REAL whole story. He told me «Ohhh soooorrrryyy we really can’t give cash for giftcards it’s against the rules etc». If he is a manager he should be able to make an exception for a loyal customer.
I think I’m going to re-​gift the giftcard and be done with petco.

The dogs had been to the beach four out of the last five days and needed a bath. They are small and I could bath them in the sink, but I’ve bathed them often enough at Pet Food Express, I thought I’d give this place a try.
First, there was NO ONE at the front counter. I knew what I needed but had to go find a clerk. She was with a customer. Okay, but if I walk up and stand there, she should acknowledge me. She and the customer walked away so I waited at the front counter.
When the clerk returned to the counter, I said I wanted to use the pet bath. She entered that info into the «register» and on the pad where you swipe your card, she quickly hit NO when it asked if you want to make a donation for homeless dogs. I said, Actually, I do want to make that donation. (I always do here, and at Safeway.) She said most people say no and they don’t like the question. (I didn’t understand that, but, whatever.) She was able to enter my donation in on the register.
I was given a basket with one towel and what appeared to be a baby diaper, along with a bottle of shampoo and a bottle of conditioner. There was also some kind of tiny plastic garment thing I guess I could have tried to wear to keep my clothes dry… It was folded into a 3″ x 2.4″ (approximately, haha) plastic envelope so I never even bothered to open it.
The tub is large and deep but there are platforms that can be put in for smaller dogs, like mine. I hooked them both up (though attaching them to the tub with the weird clip thing seemed unintuitive. At Pet Food Express, there is a clip for their collar that keeps them in the tub.) I didn’t like the platform because I feared one of the dogs would slip down into the lower part of the tub — the platform didn’t cover the entire tub.
This tub has a hose and you can adjust the hot and cold water separately. At Pet Food Express, you can’t make that adjustment, nor do you ever need to. Also, their shampoo, water and blow dry are all built into the tub system so you get your choice of three shampoos, the water is well — regulated without me having to make any adjustments and I don’t have to try to handle a dog and her shampoo with wet hands.
The WORST PART of this, though, was when I had my attention on one dog who was trying to leave the tub (again, my fault for trying to do both at the same time). The water was spraying on the other dog, who suddenly started whining. She doesn’t usually whine during her bath. I felt the water and it had SUDDENLY gotten way too hot. THIS IS SOMETHING OF A SAFETY ISSUE. I have to assume that it had to do with all four tubs being in use at the same time, because I hadn’t been adjusting the water temperature when that happened.
Also, the way the tubs are arranged (four rectangular tubs in a row with the narrow end affixed to the wall) makes it very possible that you can accidentally squirt one or all of the other people bathing their dogs. (My apologies to the very friendly young woman washing her dog in the tub next to mine — I might have sprayed you just a bit.)
I didn’t even bother to try to figure out where the blow dry part of this wash came in. I dried them off with the towel and the diaper (again, Pet Food Express does this right. They have actual towels — all the same and plenty of them — for you to use) and left with the dogs more wet than dry. I figured walking them around a bit would dry them off.
The dogs are clean and soft and that is a good thing. However, considering the unimpressive customer service and the amateur-​type set up of the dog bathing part, I’ll stick to giving the dogs a bath in my kitchen sink where I CAN regulate the water temperature (and I won’t endanger my neighbors with runaway hoses).

It’s a very clean, friendly, well-​stocked, pet store. They always treat you very well especially when you come in with your dog. Free sample treats near the entrance too! The store is really organized. Super friendly environment. The bath facility is really useful. The design and leash keeps the dog from jumping out. They provide the shampoo, conditioner, towels, apron to keep yourself dry, and a blow dryer. Only $ 10 for bathing. My only suggestion is to put up a gate around the area where the bathing stations are. I get concerned if my dog try to escape when I’m blow drying him. The air freaks him out. Il

Let this be a review of most of the Unleashed locations, especially the ones that have opened in the past year or so — Oakland, Daly City, and the slightly larger Dublin store. All the locations are clean and there is always someone to help you out with food questions. The dog wash stations are $ 10 instead of Pet Food Express ($ 15) though the tub area for your pup to sit in is a bit smaller. The brands are mostly specialty brands (no Iams) so they are going to cost a bit more, but then again they would cost more at other stores as well.
And just because the store is Unleashed don’t mean your dog should be, every once in a while someone takes the sign too literally and lets their pooch run amok. The street is right outside people, heads up.

Maxie writing a review:
Ruff Ruff Ruff Ruff Woof Woof?
Ruff Ruff Ruffer? Grrrrr!
Arf Arf
Arf Ruff Arf Woof
Rawerrawerarr!
Translation:
$ 10 bucks for a shower complete with shampoo, conditioner, towel and a blow dry?
No happy ending? Grrrr… I’ll lick my own.
Friendly staff.
Clean place and everything provided for me.
I love this place!
Me:
Easy on the wallet. Convenient location. Very friendly staff indeed. Good selection of items on sale. No mess.
As you know, giving Man’s Best Friend a bath could be quite a challenge (especially if you have a big horse) and can get quite messy. This place makes it easy for both the dog and the owner.
Thank you for being so affordable and being in my neighborhood. I always take Maxie here after a trip of messy fun at Fort Funston. You should take yours, too.