Hw Home

CAVEAT EMPTOR ~ BUYER BEWARE!
I had previously purchased the majority of my furniture, etc., (including a couch, 3 tables, 7 pillows, a wool throw blanket, 2 lamps, a chandelier, and 2 silk/​wool rugs) at the HW Home in Cherry Creek North Denver. When I tried to return the chandelier because it was the wrong size, I was told by the manager that they did not allow any returns. I could not believe they would not take back the chandelier after I had spent over $ 30,000.00 in their store. In addition, (and more importantly) I explained to the manager that since the chandelier had been purchased in the store, and not ordered, their Webpage states they accept returns.
In pertinent part, HW Home’s webpage (under the return policy segment) states the following:
«If a product fails to meet your expectations, our design consultants and customer care team will work to come to a reasonable and expedient solution. A return authorization number (RA) must be issued by HW Home customer care prior to any merchandise return. Customers are responsible for all costs and arrangements of any and all returned merchandise.»
The manager replied that they are not bound by what it states on their webpage. When I asked to speak with the owner of the store, the manager told me this was not possible and to pick up the box and leave the store. Although I would normally pick up the box and leave– happy never to return, I had recently undergone 2 spinal surgeries so an employee had carried the box into the store for me and I could not physically carry it out. When I explained this to him and that I would need assistance in carrying the box to my vehicle, he stated with a smile «thats too bad, I guess you will need to procure help elsewhere.»
Upon returning home, I called the store and got the owner’s telephone number. I left a message with him explaining what had happened, and requested he return my call. He never called back. My suggestion, if you have managed to make this far in my lengthy review, would be for you to go to any of HW Homes’s competitors to purchase your merchandise. Simply stated, HW Home does not deserve to be in business when treating customers this poorly. Please pass it on.
Thank You,
Marie

We purchased two Adirondack style chairs with distressed wood and black leather cushions. They were so generous and low-​key, explaining every detail about how they’re made. We’ve shopped in your Boulder store as well and are so impressed with Manuel and the entire staff there. It’s nice to be welcomed the moment one walks through the door. The furniture is high end and the service is impeccable. Thank you so much for making our home beautiful.

This store carries excellent quality home furnishings/​accessories and great designer brands. I have purchased a bed and Bernhardt chairs from HW. They were very helpful however I have read the other reviews and the men that work there are very pretentious, however I have interacted with a couple of great women. I would simply recommend to HW to be clearly available to all customers… you just never know who may buy from you because you treat them well.
Great stores… I usually shop the Cherry Creek store, and there are not really nice independent furniture stores in Denver metro, such as HW, so this is a refreshing change. I buy mostly high end but like style not extremely traditional. HW works for that type of person… plus you won’t see the same furnishings, etc at other people’s homes as you can customize your pieces with their wonderful fabrics.

Arrogant and smug. How do they ever sell anything??? Hard to give them a star!
The ‘gentleman’ was rude to my children as well.

My boyfriend and I are beyond happy we stumbled into HW. After scoping out some of the goods, we were greeted by Jaeger, one of their associates. We explained the home we were furnishing, and he showed us some beautiful pieces that would accent our style yet maintain functionality. Jaeger was knowledgable about the various designers and their specialties (best chair, better rug); and steered us towards a look that suited our lifestyle best.
Due to the homes’ construction, we had to reschedule the furniture delivery several times, to which HW was more than accommodating. Once it was delivered, Jaeger helped to situate each piece to best accent the space, and took inventory of what we may need in future visits to HW (pillows, end tables, etc) that he’d present to us, as well as keep on file at the store — but was not pushy in us purchasing anything further at the time.
Yes, it’s a pricey shop; however, with the reviews I’ve read online of the specific pieces of furniture, I’m confident the items purchased are high quality and will last. In the rapport we’ve gained with Jaeger, as well as meeting the shops owners and discussing the project, I’m confident HW will stand by the products they sell.
I definitely recommend shopping at HW Home — it’s not just a furniture shop, it’s a full-​circle design experience.

Terrible! Spent about seven grand in there and AFTER i paid they told me there were no returns, even for store credit. I changed my mind about an item after i ordered it but before it was delivered and had to threaten to deny the credit card charges to get it taken off. Wish i would have just denied all the charges and not accepted delivery of anything. A mirrored dresser i bought there has already broken. They have told me someone will have to come to my house to «inspect» it to see if it is my fault it is broken. So we will see what happens there but overall it was the worst home shopping experience i have ever had. The staff is very snotty and unless something is custom made you should always be able to return it!

One of the worst customer service experiences I’ve had — order wrong — salesperson doesn’t return phone calls — brought the item back to the store to have the problem corrected — and even tho they said the correct item was in stock — it wasn’t. It’s now been a month and still no resolution.

Thank God for HW Home. Where else can you find contemporary furnishings in Denver, and knowledgeable designers to help you? I was lsearching for a dining room table, and while they didn’t have what I was looking for on the floor, I got an email promptly back a few days later with three table options.

I walked into this store, and the employees just looked at me, but didn’t say anything. Not a big deal since I don’t like a lot of help when I shop anyways. Maybe they sensed that I wasn’t going to buy anything huge or something. I don’t care.
I had a day of doing nothing, so I stopped in here for a bit just to look around.
Every area of this store is set up like someone’s living room. Gorgeous, expensive furniture, beds, bookshelves, tables, etc. You’ll definitely have to put a second mortgage on your house to afford the furniture here, but you’re paying for quality and style. Both well deserved.
The staff was a bit pretentious, I guess to match the snootiness of the other customers. I felt like I was back in high school since the employees were all behind the counter talking, and looking at all of the customers coming in to decide if they can be in «their group.» This is the Creek, yo.
I did like the nice smelling lotions and candles. Lots of interesting smells that you just can’t get from Yankee Candle and such. They would make nice gifts for both men and women. HW also has some kind of colognes (at least, I think it was cologne), so that’s always good. Most furniture stores don’t sell lotions and cologne.
It’s worth taking a look around if you’re having a lazy shopping day, need a gift for someone, or you’re in the market for some high quality, high-​priced, substantial furniture.