Crate & Barrel

At first we were ignored completely by an older slimmer gentleman with glasses upstairs, then asked a younger male (longer light brown hair stoner dude) who told us it wasn’t his department (not really listening to our request clearly since we saw him helping people all over the store later). After lots of time looking lost I finally asked glasses guy upstairs who ended up helping someone who got there after me… not paying attention to customers. I finally had to interject since it was obvious he wasn’t going to ask me if I needed help. Felt totally ignored. Asked him where and how I could grab some shelves and he really couldn’t have been less helpful. He told me (coldly) you have to order them downstairs, ask an associate for help. Wasn’t just what he said it was how he said it, especially after speaking nicely to the customer ahead of me. Unless this dude owns the place he shouldn’t work in customer service. We nearly walked out until Diana a lovely young girl working downstairs helped us. She was absolutely fantastic, so helpful, friendly and attentive. You should fire the two idiots upstairs and hire two more like her. I also got a call from Colleen about our shelves coming in who was lovely as well. We were a little disappointed about how long it was going to take for some simple metal shelves, since they had to be ordered. But that’s far more palatable than piss poor customer service. Diana should run that place!

The gentleman who helped us and the woman who checked us out were extremely helpful when we went there to buy a large sectional sofa and inquire about outdoor furniture. He was exceptionally helpful in providing fabrics and knowing when to just back off and let us look around and work out the options that would work best for us. Not pushy whatsoever and handed us a catalog of their outdoor furniture when they left. They pointed out the savings we could acquire if we opened up a card and used the coupon we had due to having just moved and getting one of those «just bought a home» coupon packages via the post office. We racked up a lot of points that we can use to save on the purchase of our outdoor furniture, which is currently on sale.
My experience here was just quality customer service — a cut above what I’ve typically experienced at furniture stores, and even with opening up a credit account — check out didn’t take overly long

C&B called on 1÷5− they are refunding us the delivery fee on credit and giving us a $ 50 gift card to C&B to cover the costs of hiring someone to move the couch last minute.
I appreciate their effort to make amends– they admit that the delivery situation was 100% their mistake (really their delivery company’s bad which = their bad) but like waiting for the couch, we received little to no updates from them and the whole process took too long. I guess I shouldn’t have been surprised that my complaint took 4 weeks for them to address it.
Their biggest issue overall appears to be time. We really do love the couch and appreciate them trying to make amends, we were just unsatisfied that «delivery date» doesn’t factor in to the timing of everything and whatnot so when they tell you «7 – 9 weeks» it can actually take much longer
Just for fun, here is the timeline:
— I sent C&B the order number via Unilocal (¹²⁄₁₀)
— Inquired on Unilocal about a follow up 2 weeks later, heard nothing back
— Followed up with a tweet 1 week after the above inquiry, received a prompt response that I should hear from them by the next day
— C&B called on ¹⁄₅

Three stars because C&B items are so out of reach lol. I wish I could find a chair here that wasn’t $ 2000 that would be awesome! Everything here is just very pricey and that can be frustrating. I like the flatware and glassware though!

Went back into this store looking for a few items and some of the staff here are just so incredibly rude and fake. While I may like some of the things they carry here, I will continue to shop at the Park Meadows location. I was wearing yoga clothes, my winter coat, and hat, as it was about 25 degrees outside. However, inside, I was made to feel like I was a shoplifter. I felt followed around the store and the employees made it very uncomfortable to be shopping in the store. I don’t care if it is Cherry Creek, or wherever we are… you treat all customers the same. I am in the process of purchasing a new house, and will make sure not to make this location a place I frequent.
I will say that after the manager wrote to me about my experience, she was even so kind as to call and ask me about what happened the day I was in the store. While she did mention that the person who worked there had an interesting demeanor and was a holiday hire, she was very apologetic about the situation. I really appreciate having the time to speak with her and the fact that she reached out to me definitely makes me reconsider possibly giving this location another chance when I am in the area.

This C&B location is large and filled with just about anything you’d ever need to create a beautiful and functional home. All of the kitchen appliances and accessories, dishes, barware, and home accents are located downstairs and furniture and larger home accessories can be found upstairs.
Prices are kind of all over the map. Sometimes I’m surprised at how affordable some items are while others seem outrageous. Recently I’ve noticed more sale items and markdowns than I recall on past visits. There’s even a clearance section tucked back around the corner from the front entrance.
The employees here are super friendly and more than willing to help you locate anything you need. I also greatly appreciate that the store validates garage parking (so be sure to park in the garage!).

Great selection of tasteful items. Love the pillows, the table clothes as well as the duvet covers. Hard to resist buying more than you need. Bit pricey but very nice

I have purchased multiple items from C&B, and was registered there for my wedding which was 5 years ago. I’ve generally been happy with their service and mostly like the kitchen products that we have from them. However, we recently shopped for furniture. We were looking around this C&B a couple of times, since we were indecisive. When we were there with our son, who was 18 months old, we got dirty looks and curt responses to our questions from the employees. He is a toddler but he was not acting up, we carried him the whole time, he didn’t have a snotty nose or dirty hands or anything else. News flash, people with kids need furniture too. We took our business elsewhere and spent thousands of dollars on couches at Room and Board down the street, where we got a much better shopping experience from VERY helpful salespeople, even when we brought our kids.

I ran in to pick up a quick gift, and the service was horrible. Gift wrapping took over 20 minutes. I just told the associate to forget it and bought wrapping paper on the way to the wedding. It was clear that they couldn’t care less.

Glasses galore!
I’ve been to this location multiple times now and I can always find something I want on every visit without trying to hard.
For the holiday I wanted to buy some great Brandy Snifters for someone special. It didn’t occur to me until I had already shopped my way through 5 – 6 stores that Crate & Barrel was the perfect place for what I was looking for. I wanted durable yet beautiful glass snifters that would be timeless. There they were, on the right as I walked in the front doors, the glasses I imagined in my head, large 33 oz. glass snifters. I had planned on only buying six but as I waited in line the cashier informed me that if I spent $ 100 I would get a gift card for $ 25 to use after the holidays. I was sold, I bought two more and got my $ 25 gift card (Holiday Special). The woman spent some time ensuring that all the glasses were wrapped with protective tissue paper and fit them all perfectly into one box with a handle. It was one of the easiest and stress free holiday shopping experiences of my life.
I could tour the store for hours looking at stem ware, platters, table settings, rugs, furniture, kitchen appliances, Tupperware, and other decorative home accessories.
They have some amazing sales if you pay attention to your emails. I will always come in to peruse their sales for that moment when you see something for 50% off that you just have to have. Crate & Barrel is at the top of my list when shopping for home or looking for housewarming gifts.

I would give them NO stars if I could. Sales people are there for selling. PERIOD. Once they get your money the lies come out. Waited 2
Months for orders that was supposed to come in two weeks… Then they come and pieces are missing. They charge an arm and a leg, expect you to pay delivery charges because they did not deliver everything at once… and expect me to wait another month for the rest of the order… This store is a joke.

If I could give this place zero stars I would. The customer service at this store is so abhorrent I don’t think I will ever go to another Crate and Barrel again. My husband and I moved from Dallas to Denver in May 30^th. When we sold our house we got rid of most of our furniture knowing that we would be living in a smaller apartment when we moved to downtown Denver. We figured we should invest in a nice pullout couch for when we had guests staying the night. We did some research and settled on the Davis sleeper sofa from Crate and Barrel. When we called in May we were told not to order the couch until just before we move because it is a standard stock color and the delivery of such items usually happens in a couple days and we would need to be there to accept the delivery. So about a week before we move I call the Cherry Creek store to order my couch and I’m told that there has been a shortage of these couches nationwide and that they are currently being reproduced and it will most likely not be available until late June but should be delivered by the first few days in July. This is a bummer because we won’t have a couch for a whole month and we have guests coming in the middle of June that are now going to be sleeping on a small air mattress. We decide that we still want the couch and we will just suck it up for a month without one so I pay my deposit and ordered the couch knowing that at least we will have it by July when my mother-​in-​law comes to visit. So mid June goes by and we haven’t heard anything so I stop by the store on my way home from work to ask someone if they had a more exact date as to when the couch might be ready. The gentleman working looks it up and then asks me if this is a custom piece. Nope it was just being reproduced. He then informs me that he isn’t sure why I was told it would be delivered by early July because he would say mid July at the earliest. At this point I am a little frustrated but I and keeping my fingers crossed that I will get it by July 18^th when the mother-​in-​law comes to visit. Mid July rolls around and we still have not had a call from Crate and Barrel. I have hung my head and realized that my mother in law will be sleeping on the small air mattress (she is to stubborn to take the bed) Last week my husband calls to see if there is an update on the couch because we have still heard nothing and we are told that it should be early August before it can be delivered… Really??? My husband asks if they are planning on giving a discount because it will be so far past the original date we were told and that we wouldn’t have ordered the couch in the first place if we knew it would be 10 – 11 weeks before we would even get it. The woman told him that when they call to set up a delivery we should mention it then and they could discuss it. So yesterday I FINALLY GOT A CALL FROM CRATE AND BARREL (you would think their phone only receives incoming calls) I was told that they have my couch ready and ask me to pay the remainder of my balance so I can set up a delivery. I ask her if there is going to be a discount of any kind because of the additional wait time for my couch. She asks me if this is a custom piece (I mean really is that not in the system yet?) I inform her that no it is not and that we were told not to oder until we move and then when we order it is sold out and we need to wait while they manufacture more. Then it would be early July, then mid July, now August and that we never once received a call telling us that their would be another delay and we had to contact the store every time. I told her that when my husband called last week they said we should talk about a discount when we set up a delivery. The woman on the phone starts to get short and says that I should wait until after delivery to get a discount. Huh? I asked her if that would mean I was being refunded a portion and she said no well it would probably be store credit. I am confused at this point so what does she want me to do exactly? She then gets huffy and asks me accusingly what I am wanting from her. Not what could she do to make this right not an offer of anything not even an apology. Not a single time has someone acknowledged the fact that this sucks or even just said «I’m sorry.» Today after work I went by the store to pay the remaining balance for the couch and resolved that I will just never do business with the company again and maybe call the crate and barrel offices and let them know how bad the customer service was at this store. I have worked in customer service for 11 years and have been a retail store manager for 3 years. I am blown away at how inconsiderate and down right hostile they have been throughout this whole process. Oh and when I tried calling Crate and Barrel directly just to tell them of my experience it was a 30 min wait for a furniture customer service representative. Go figure.

Great place to buy a great gift for pretty much anyone older than a college student. Parking can suck but that’s Cherry Creek North — The «Rodeo Drive» of Denver (a piece of me died just typing that. This ‘hood is no where near Rodeo Drive, geographically, socially or otherwise.) But I digress. Crate is the best go-​to for wedding gifts, housewarming gifts and filling your house with modern/​craftsman furniture.

Nice building. Looks great in the neighborhood.
Too bad they’re about to tear it down.

I love CB. Love love love. My fiancé… oops…now husband… had a blast registering here. We spent forever picking stuff out, sitting on furniture and just having fun. (Maybe more fun than needed thanks to brunch and drinks at Second Home before hand!)
The products that CB puts out are great. I’ve had the same water glasses since I was 14. We’ve now upgraded and I’m looking forward to another nice long relationship with new glassware. The plates that we have rock. They’re simple and white but they do the trick, their sturdy and have lasted for 5 years and are being handed down to my sister to make way for our new dishes!
Everyone here is always so helpful, and I feel like I could move in to the store. I can’t wait to carve out some time to come pick out furniture with the hubby using all our gift certificates!

Engaged? Then read ahead.
My fiancé and I attended a registry event at this Crate & Barrel location and, well, it was fun. It’s not like registering for gifts for yourself isn’t fun to begin with, but it’s even more fun when there’s little appetizers and beverages and product demonstrations.
The store was closed to the public during the event, which meant CB personnel were solely focused on you and answering your questions, but they were hands off unless asked. Also, a useful highlight from the event was being able to test knives on a variety of produce. My fiancé cut enough carrots to feed a village of rabbits! At the end of the registry event, we were sent home with a darling bud vase as a thank you for registering with them.
A nifty bonus of registering with Crate and Barrel is that they will give a discount on unfulfilled registry items, if you end up purchasing them yourself after your wedding.

Buying a gift from a wedding registry? If you’re around my age, you probably can understand when I say that all of my disposable income as of late has been going to Crate & Barrel for extravagant wedding presents. Save yourself a headache — order your gift online and they will have it packed up and ready for you to pick up at a Crate & Barrel of your choosing within a few hours. This happens to be my Crate & Barrel of choice, and I LOVE the online ordering. Saves me from being sucked into the store and spending heaps of money on things *I* don’t need, such as an avocado pit remover (Doesn’t a spoon work the same way? Why do I think I need one of these?).

There are a lot of things I wouldn’t buy here, like appliances and pots and pans that can definitely be found discounted easily at a hundred different places, but there are still plenty of reasons to shop at this store. For one, it’s ginormous — one of the biggest I’ve seen. Also due to the size, the volume and variety of sales merch this store offers is amazing! I’ve found a 100% wool 8’x10’ $ 899 rug for $ 198 and a $ 199 king size duvet for $ 29 (matching king shams $ 19). Though I love their high quality and long-​lasting rugs and linens when purchased on sale, the best deals can be found on seasonal items and their huge selection of glassware and dining/​serveware. Many of their basic pieces are affordable already — like $ 2.50 stemless wine glasses (hard to beat even at a thrift store) — but due to rotating their lines frequently, you can score crazy good deals on beautiful porcelain and china sets of plates and bowls, glass and crystal drinkware and especially their unique and often very expensive (originally) silver serving utensils. It’s always fun to dig through their holiday sale bins for cheap Christmas ornaments, Easter cupcake stencils, Valentine’s Day heart shaped cookie cutters, napkins, stockings, baking kits and other themed décor. The customer service at this store is awesome and they will go to great lengths to hunt down specific things no matter how marked down they are ;) I do stay away from lots of the knick-​knacky stuff like vases and candle holders and wall art because chances are, you will see them in more than one of your friends’ homes and the styles have been ripped off by many other retailers.
I did register here specifically for a few things I couldn’t find at other stores (namely, a couple of pieces of Mario Batali enameled cast iron cookware before his line was offered at other merchants — my beloved pesto dutch oven and risotto pan) for my super small wedding and they have a great policy where you can buy things off your own registry afterward at a 10% discount. When we did this, they let us add and remove things from the list at will, meaning we basically got 10% off anything we wanted including things on sale. Dangerous, but fun! I highly recommend signing up for their private spring in-​store events for couples who have registered with them, where they wine and dine (ok, it was mostly breakfast-​y foods and mimosas) you using all the fun equipment they sell and let you play and test things yourself.

I would say that if you’re getting married soon and want to piss some people off, register here. You’ll get all the stuff that you want but don’t need, and you can pass off the expensive burden to your guests.
Don’t get me wrong. I like this store. But like I said, I saw so many things that I wanted to buy, but didn’t really NEED to buy.
I wandered around, looking at millions of glasses and plates and bowls and vases. I’m a bit clumsy, so I thought that I was going to break something. Luckily for me and the store, I didn’t.
It’s a big store with something around every corner. I really didn’t need any home décor or kitchen wares when I came here, but I’m a browser.
Upstairs is the furniture section. Before the sales person could ask me if I needed help, I just walked around the corner and acted like I knew where I was going. The furniture and cabinets are upscale and pricey, but worth the price. If you want it to look like you spent a lot of moolah on your furniture, take a look here. It will be money well spent.
Lots of employees here who are happy to help if you need them.
The weird thing is that all the stores are closed on Thursday. Don’t know why that is. I thought it was just a Colorado thing, but looking at the website convinced me otherwise. Very odd.
Even if you’re not shopping for cookware or furniture, C&B is worth stopping in, even if for a second, to just browse.

Crate and Barrel shipping vs Pottery Barn
Sure the merchandise isn’t all that different between the two, but if you’re having stuff delivered, I’d stick with either Crate and barrel or a local furniture store (Airhaus for ex is roughly $ 80 for local delivery)
I bought two items from both stores in the past few weeks, coincidentally the SAME price yet when all is said and done, the Pottery Barn item ended up costing nearly 19% or $ 187 MORE than the one from C and B:
here’s the breakdown:
Pottery Barn
price of item (on «sale»): $ 999
delivery charge: $ 150
shipping and processing: $ 99.90 (huh??)
tax: 96.42
total: $ 1,345.32
More than a quarter of the merchandise cost in shipping fees!!!
9.65% tax, 7.71% on shipping fees + merchandise (this must be illegal?)
Crate and Barrel:
merchandise cost: $ 999.00
shipping and handling: $ 79.00
tax $ 79.98
total: $ 1157.98
delivery windows 2 – 4 hours long as early as two business days away
price difference for same price point item $ 187.34 (18.75%) MORE at Pottery barn.
difference in delivery timeline 10 days +
Some things you just can’t make up.