Masterpiece Roofing & Painting

Had a miserable time working with this company. The kings of passing the buck. It would take too much time and effort to tell you about our experience with this company. Mostly I will just say it was unpleasant.

Not surprising this guy has a one-​star rating. My rating isn’t on performance but general human decency. I’m eating at a restaurant right now and «Rex the Roofer» is giving a woman a quote… on speaker phone. I just heard all of her personal info including address, phone, and email. What a jackass!!!

We had our roof put on by Masterpiece roofing. Oh boy I wish I could turn back time and never had them roof. They put on our roof and that’s when things started to go bad. After replacing our roof we had rain coming out of our sky lights– two rooms. We called them and they sent out two ladies to solve the problem, they didn’t know what the heck was going on. After they were here the next few days was rain-​rain and more rain. The rain came in around the sky lights and ruined sheet rock, paint and sank our patio doors. You cannot believe the mess we had. All sheet rock had to be repaired and painting– my husband did all this himself. I called the owner of the company– the owner said we never did anything to your sky lights, I said yes but we never had this problem until you guys shingled this house. After being on the phone with this guy he came over and sent his worker to repair the sky lights, while he was here he said they would take care of the sheet rock in the living room. To make a point to all of you reading this, they never came back to fix the sheet rock as he promised, on top of that my husband went up on the roof and repaired the sky lights himself, no problems since. The roofers didn’t know how to shingle around the lights and that why we had water. Think before you hire these guys — – NOT GOOD– SO MUCH FOR PROMISES FROM THIS COMPANY– YUCK, YUCK and YUCK…

Terrible experience. Wouldn’t recommend to my worst enemy. Lots of promises from the sales staff but very little follow through from anyone else. Communication was horrible and insurance submissions were not made as promised.
Added 10−1−15
Rex, with all due respect you were well aware of my frustrations and choose not to address them. We talked personally on the phone and you offered nothing to address long standing issues. Insurance can be confusing. Having multiple employees tell you they filed something and then having your insurance company tell you it was never filed is not confusing — its the sign of a bad business who doesn’t care about their customers. I understand that five months after my review (and others I see) you are trying to clean up a well earned poor reputation. I hope others don’t fall for this latest promise like I did for so many promises by your company.

Sales guy was nice enough but dealing with the back office was a complete nightmare. Just getting them to put us on the schedule was a pain and there was no communication on their end, we had to continually call to check up on the scheduling. We would be told to expect a call within a week and the call never came. Then the guys showed up late to start work (around 9AM) and were here working until after 9pm. We were told they would be here by 7am and gone by 5pm.
Additionally, we received a phone call in the middle of the job while we were at work saying we needed to make a decision on a type of venting that was required by code. The whole reason we were told to give over our insurance estimate was to be sure there was nothing missing and then the day they are doing the work they realize something is missing? We didn’t have time to research what was best and made a snap decision, it worked out but would have been nice to have more time to discuss, especially since the venting they chose was a color that I would not have picked myself, they did not ask us about color. Also, they left a mess behind, likely because they were trying to clean up in the dark.
All communications with our sales guy and the back office was a mess. We couldn’t get called back, sales guy would say he was coming over and wouldn’t show up. Also the way they explained the process of signing over our check was confusing. Told me I would give them the check from my insurance and they would give me a check for the same amount… I don’t understand why they said that, but then they just took the check and cashed it. They also said they would look at the invoice at the end and pay back the money in the insurance check that was allotted for gutters, which we didn’t have done yet, but then at the end of it they said I had to call my insurance to get them to pay me that money.
Months later, after paying our deductible and trying to forget about the experience, I receive a call, someone who doesn’t identify themselves says, «When will you be paying us your remaining balance?»…I don’t owe you anything…“Yes you owe $$$”…basically he says I owe more money but that my insurance company has been contacted and is sending me a check. I should call when I receive it and they will pick it up. ??? No new invoice provided, no explanation of charges, nothing. I don’t even know the guys name. 2 weeks later we received a phone call and we were told we owed our deductible. We already paid our deductible. Again, person did not identify themselves nor did they bother to ask us if we had paid or anything about our experience. When we pointed out that we had paid and that we had had a terrible experience we were told that the former office manager was fired. We were connected with the CEO, we asked for a written letter explaining what they needed, when we received it it even had errors saying we claimed our insurance company was responsible for our deductible, we never said that, why would we? we already paid it with a personal check 4 months ago! Thankful to be done with this nightmare but buyers BEWARE.
Get it together guys! Would never recommend this company to anyone needing painting or roofing. Completely unprofessional and a pain in the neck to work with.