Czyz’s Appliance

Czyz’s is where we have purchased our last few appliances. However, they took extremely great care of us over a foible with our refrigerator. The fridge company was giving us the service runaround, when we stopped by Czyz to look for a washer, a discussion ensued about the fridge. Corey jumped on the issue, and a few weeks later we had a replacement fridge no questions asked. This is old school service that has seemingly vacated the industry. I am a Czyz customer for life… thanks again!

Today is the third time our appliance is to be installed and the third time I sat around with them not coming during the scheduled time and not calling. Today supposed to be between 11 and 2pm. The first two times they arrived only to find the appliance damaged. They should have figured that out at the store and rescheduled, not wasted my day. I told the store on the third try that I would change my schedule again and be home. At 230 I called the Dublin store, was polite, but concerned about the service. I was hung up on after being told they would be here at 3. At 3 the installer called to say they would be here at 4. Again when I politely said I was not happy with the delay, I was yelled at and told to call the store. The General Manger hands out his card when the purchase is made, but then turns my calls over to someone else. Guess he does not talk to customers. They obviously have many problems, but there is no follow up or communication. I wasted three days. Time that could have been saved with a phone call.

Never buy an appliance at their store. They don’t support you with problems with the manufacture of the appliance you purchase. We always try to support our local businesses, but have learned an expensive lesson purchasing a refrigerator from Czyz’s.

I shopped around all the big stores, amazon and Friedman’s and Czyz’s was by far offering the best deals. This is a family owned business which I sincerely appreciate as they are truly a dying breed these days in America. Because the atmosphere is so casual, personal — they treated me like family. Corey was my sales rep (daughter helped too) and he was professional and prompt in answering all my questions. He even helped me do research on which BBQ technology was best and we sat at his desk and shopped online for comparisons before he quoted me!
This casual friendly store has everything I needed — or was willing to get it to me right away so it was a no brainer. I’ll definitely shop again when we remodel or kitchen next spring. I purchased a very high end refrigerator and outdoor grill and am extremely happy.
By the way — I read all the reviews on Unilocal and the harsh ones are nothing like what I experienced. I had to visit several times and it was always consistently positive.

My wife and I have been in to Czyz’s about 5 times to look at appliances and every time I have gone in there I have been greeted with a nice «hello is there anything we can help you with» but never any preasure to buy. Yesterday we went in there and bought a ventahood and it was the same experience. I can honestly say that this will be my spot to go from here on to purchase my appliances. Thanks a lot Cory West for the great experience and taking time to answer all of our crazy questions we will see you again when it comes time to purchase our 36″ stove.

Just noticed that there is an ‘under new ownership’ banner on this site. If true, hope new owners aware of negative reviews of many buyers. They should initiate a campaign to restore the reputation of this business.
Our saga began in 2013 when we purchased a floor model Milano Zephyr cook top fan. Although it was new, there was no original box available so it was shrink wrapped for transport. Then our family experienced an extended medical emergency which prevented us from beginning the planned kitchen remodel for one year. As a result, the fan was not unwrapped and installed until Oct. 2014. And, therein lies the rub. Eligibility for warranty issues becomes sketchy first because of unknown age of floor model; then, with delayed installation all hope of help with warranty voided, despite its new condition. Much as we liked the fan, one of the lights burned out within a week. A new light installed did not resolve, so then began calls to Czyz’s and directly to the Milano Zephyr dealers. There was repeated back and forth where one said the other would handle problem, with long periods of silence ensuing. At one point some kind of replacement part was sent by Zephyr, didn’t work, still another part was picked up personally, but also didn’t resolve. Hard to believe that an entire year went by before a repairman sent by Cory at Czyz’s showed up and fixed problem without further delay (November, 2015). The only surprise was the $ 100 charge which we naively thought was finally being covered by Czyz’s.
In the past we have purchased other appliances from Czyz’s and actually had deferred replacing refrigerator and dishwasher at time of remodel. Because we were ‘turfed’ for months and remain very unsatisfied with our treatment, we will not be purchasing any further items from this establishment. Customer service is NOT their forte!

My husband and I have purchased several appliances from Direct Appliance. Most recently, a new double oven wall unit. The owners of this company are so knowledgeable about all their appliances. They also have superb installers. The appliance installer and electrician that installed our new ovens were awesome. Both are so polite, clean, professional and personable. It was our pleasure to have them in our home. Thanks again to all of you.
Debi Silva

I’m all for supporting local business, but I made a mistake here. The GM is not focused on the customer, but rather on his cell phone. My order, based on his recommendation was way off — then he blamed my contractor first, then me, rather than a recommendation that was way off (yes, my fault that I relied on the salesguy). In having to spend even more to make it right, I was promised the receipt in my email box by the time I got home — haven’t seen it yet, weeks later. Disappointing.

An update. Less than two years later the «best quality fridge you can get ‘Kitchen Aid’ completely died less than two years after purchase. This appliance was going to last us ‘longer than you live in the house’. Stay away.

Wow… these guys must be raking in the business or something. I came in and no one was in the store. They have the attitude that they are doing you a favor to talk to you and won’t even get off their lazy butts to help. Amazing… for a place that depends on customer service to sell, Cory needs to learn it! I wouldn’t go in there again.

IF I could give this place a minus star I would. We purchased a wall oven for $ 2,000 an charged it on a credit card (thank goodness) The oven was delivered on time and the two guys who put it in were very courteous but I don’t think they knew much about how the oven actually worked. The next day I tried to use the oven to no avail, I could not get the door closed so it was unusable. I called and spoke to Cory, he said he would send out a service person on Sat. this was three days after the oven was put in.
Sat. came and no show for any service person. I called and spoke with Cory and all he said was he got busy and will not show, call G. E service and gave me a 800 number. I could not believe it. I did call G.E. I explained the situation and there response was where did I purchase the oven and they could not believe the poor service.
It took me a couple of days to cool off. I called Cory and told him that i wanted a new oven and he told me that was not possible. I then told him I would do a charge back on my credit card. I finally after some very upsetting arguing was told that a new oven would come the next week, which it did. After three weeks I finally have a oven that works.

Don’t let their family friendly ads fool you. The service was great when we bought our refrigerator but horrible when we needed service. We purchased a ten year warranty and found out that the paperwork was never submitted by the store. They agreed to repair our frig the first time there was an issue and advised they had resubmitted the warranty info. The next time we needed service we discovered that our frig serial number was listed under another customer. I caught the employees in several lies, one of whom was the owners son. Thank goodness we moved out of the area and bought new appliances.

Heed the recent reviews. I purchased a commercial washing machine ($$$) and they delivered me a broken machine. The installation team was not professional and in a rush. I felt I was inconveniencing them, although I paid extra for installation. They did not wait for the wash cycle to finish and the machine malfunctioned, resulting in 3 feet of water covering my basement. Caused material damage to belongings and water heater. They would not take the machine back, saying it was a manufacturer issue. SpeedQueen (also would caution against buying this brand) would not help me as I guess there is no warranty on a commercial grade machine.
I disputed the charge and the business provided dishonest information saying the issue had been taken care of. I did not receive any correspondence from the bank so now the case is closed.
I always want to purchase from smaller local businesses but now I am rethinking that decision. They just don’t have the policies and relationships the bigger ones do.
I wish I had read the reviews… do not purchase from here.

Went into the store to look for Dave. I had purchased appliances from him in the past. He’s not there any longer though.
Now, instead I was helped by someone else who was impatient, and unprofessional. He seems irritated by me.
I work in Pleasanton and thought it would be easy to take care of this on my lunch break. I actually live in Concord though. Funny thing… I found David at their competitor in Concord. He’s working at Pacific Sales now. I made my purchase from him there instead. I won’t be back, that’s for sure. If you don’t mind being treated like your stupid, and paying higher than normal pricing, by all means, shop HERE.

3 Stars just so I don’t get filtered immediately. Zero Star Rating! Don’t buy here, don’t buy here, don’t buy here!!! Worst retail experience, period.
All reviews referencing Dave, he no longer works there. I assume Cory canned him. I was referred here because of his great reputation. Terrible service after they take your money. Late delivery of refrigerator, never delivered the range and dishwasher, I had to pick them up at the warehouse. Wrong address and contact information given for that too. Just amazing, could you screw this up anymore if you tried??? From other reviews and no calls returned about about my non-​delivery, forgot about after the sale service if anything goes wrong. If you think you will get ahold of Cory after the sale, I will save you trouble, he’s on vacation and nobody knows when he will return or he is at the Reno store and they don’t know when he will return or get how to get ahold of him.
Although my personal job, I will add I am a general contractor with 45 complete home builds to my credit. I have never experienced anything like this, just awful. Soon to be an available commercial lease soon when they go under, I hope!!! 7K spent, 4 pieces purchased.
Did I mention don’t buy here!!!
Mark

Do not buy from these guys! We purchased over $ 15K in appliances from the previous ownership. Had major problems for over a year on a $ 3,500 Electrolux fridge. Changed to the current ownership and even though they were still Electrolux dealers they would not help us. Basically the general manager said sorry you didn’t buy that from us. We are getting ready to buy about $ 25 in new appliances for a kitchen remodel in our new home. I will not even walk in their store ever again!
Don’t buy from Czyz’s and don’t ever buy an Electrolux refrigerator their customer service is terrible! I had to get a supervisor from Electrolux involved and the first
thing he said was I don’t know why they didn’t get you a new fridge. He had to get us a new one and have Czyz’s deliver it.

I star too many! Bought a LG fridge a few months ago, owner or co owner of this place told me it was latest model, come to find out it’s 2 years old, how did I found out it broke down a few weeks ago!!! Liars! Do NOT buy from these guys! Go to a major retailer !

This is a place that goes above and beyond we had a terrible experience at lowes of Dublin after doing some resource tis team of professional appliance people where able to fix a problem lowes couldn’t and that even before I paid them. Personally I’ll never shop at a big box store especially lowes Dublin
We will use mom and pop shops

We are still happy with our purchases, but we were not given the right info re: warranty. We got a fisher paykel washer and dryer. My husband was told there was a two year warranty but the salesman gave him no proof of this despite my husband asking for it to be written on the receipt. We needed service and the fisher paykel serviceman told us two year warranties haven’t been offered for years. We felt the salesperson wasn’t completely honest. Get everything in writing. When we called for help we were passed off to fisher paykel and got no help from the store.

Awesome