Service King Collision Repair of East Dundee

I had bad experience with this shop. I made an appt to have my car repaired after the collision. I dropped my car off on Thurs and they told me they were going to give me a quote. 5 days had passed i didnt get a call from them. So i called them on Tues the following week and ask whats going on? The guy answered me ‘we are so busy’ so i said at least u give me a call to let me know theres a delay. I told him im taking my car somewhere. They are so Unprofessional and rude!

I was also referred by Allstate and I was very pleased. When someone hits you it is very disturbing but these guys knew what they were doing and took care of everything. I went in for an estimate and it took no time at all. When it came time to drop off my car Enterprise came and picked me up right there. I had a whole side repaired (except for the back bumper) and it took a little over 2 weeks. Definitely take your car here!

Unfortunately, I’ve had experiences with a few body shops in my day… and this experience was decent. I don’t think anyone likes giving their hard earned cash away for auto repairs, but I liked it even less when I was paying my deductible bc some jerkoff ran into my parked car annnnd drove away 4 days before Christmas. But, whaddaya gonna do?
Since Sterling is an «Allstate preferred shop», I was referred to them through Allstate. I figured I was in good hands (get it).and when I dropped my car off Arthur was very friendly and professional. They even called Enterprise Rent-​A-​Car for me and I got picked up moments after dropping off my car.
I called the following day to see what the damage was, and how long they estimated it would take to repair it. At this time, it was December 22^nd so things were looking pretty grim with the upcoming holidays of Christmas and New Year’s. Arthur told me he’d run out to look at the car (this mildly alarmed me, that they hadn’t looked at it yet) and when he got back on the phone he assured me the car should be complete in 1.5−2 weeks. Although that totally sucked for me, I figured sh*t happens and I gave them the allotted time since I wanted to ensure repairs were done correctly and not hurriedly bc I was being a pushy and impatient be-​otch.
Today I picked my car up, exactly two weeks to the date of dropping it off. Overall it looks great and they even cleaned the interior (although they did a shit-​tastic job of that). If it hadn’t been the holidays I would have expected it to be ready in a little shorter of a time frame (I drive a car that’s very popular so parts were no problem).but they were cool with me calling every couple days to nag and whatnot. I’d probably go here again if I have the unfortunate incident of needing auto body repairs again, but it is pretty far from my house, and I’d want a guaranteed pick up date of a week to a week and ½ tops. That’s just too long w/​o a car and rentals are way too pricey. Arthur was a doll though, and I couldn’t have asked for more polite and efficient service.

I was patient at first but as weeks turned into almost two months I grew pretty angry with this place. Inexperienced body shop employees and poor management screwed around with my car and then called me in several times to say it’s ready — but it was not. They burned the paint with sanders, got overspray paint all over the hood and sides, dripping clearcoat in the door jambs. It would have been comical if I hadn’t been so pissed. In the end they fixed most of it but I had to ride them, inspect everything carefully. I found a minor ding they missed about a week after I finally accepted the car. The whole thing was a horrible experience.
They also made me promise to give them a glowing review for their internal reports — at times it seemed like a quid pro quo (ie you give us a positive review and we’ll finish your car.) I felt the best way to keep my promise was to not review them at all for their internal report — but I am reviewing them here on Unilocal