Discount Tire Store – El Cajon, CA

flat left rear tire. paul found metal in it and said it would be repaired in an hour. raphael gave me my keys and a no charge invoice in 59 minutes. well done discount tire. great to have this service close to home.

I stopped in to get a new set of tires and after the job was done I received a call saying that they forgot to return my wheel locked and that I needed to come back and pick it up. When I said that would be inconvenient for me the response I got was we can mail it to you. No apology no offer to drop it off no offer of compensation for their mistake. On acceptable discount tires.

«Great Service from Great Trained Professionals «
I went to Discount Tire on Jamacha Rd. the other day because my car was flashing a light that said «Check Left Rear Tire». My air pressure said it was only 25 lbs and all the rest of my tire pressures were at 35lbs. After talking with Julian Granados the Manager who was very nice, he quickly put in the paper work and also looked up my car’s history, and saw that I was over due for a Tire Rotation. So within a 20 minute period, the employees ran out to get my Car, took off the one tire and found it had a 3» screw in that tire. They repaired the tire and rotated all the other tires. They also polished them up and set all the tires with 35 lbs of air. Discount Tire trains there employees so well. To stand and watch Rafael and Daniel with their organization skills, and performance of their duties, as they hustle and do a thorough and complete job is amazing. Their Management team demands a lot of excellence from the employees, and it shows well ! I would not go to any other Tire Company. Discount is the BEST !

Book an appointment online and you will be in and out in a third of the time

Awesome service. Patched up my tire in a half an hour and didn’t charge me. Very nice and would definitely recommend.

Today I came in to find out how much it would cost me to rotate my tires and to patch my tire that had a nail in it. Paul helped me out and he said that would be free :-). Merry Christmas to me, was not expecting that. I experienced nothing but professionalism along with excellent customer service. Coming in on a Saturday without an appointment, it only took about an hour! I am new to the area and will come back for any of my and my daughters tires needs!

Came in; no appointment, odd size tire request. Got 5 options, a pretty detailed explain of pros/​cons of each. Tires ordered. Left. Came back, and literally 40 minutes after I arrived, tires were done and I was out the door. Pretty good folks, prices are very good, service was very good. You could do the whole «online and save» — have your tires put on by someone in the alley: but DT stands behind their service — confidence is worth something, you know?

Been buying tires exclusively at this location for every car owned by my family for almost 10 years. We will never buy anywhere else. The service is friendly and honest and thorough every time, no matter which tech helps you. They match and beat all prices, and really look for ways to take care of you and your car. They do things the old fashioned, genuine way. Other tire dealers should learn how to do business from them.

I have bought my tires mainly from Discount tires. I brought my car for new tires and bought four tires. Without telling me, they billed me for optional insurance for the tires at $ 22.50 per tire. When I asked they said this was optional. So I cancelled it.
I brought a different car for tire service and the sales person did not have my tire in stock. So they asked me to come back. When I returned they encouraged me to buy two front tires to avoid the «imbalance.» Again they had billed me for optional insuarance without disclosure. This should not be billed until after offered to customer and then only when the customer accepts, they should then bill for it.
Also, I assumed that when they replace your tires, they would at least check all tires and make sure the pressures are balanced.
When I left, I noted that the rear tire had low pressure by automated gage. Before, I could bring it back, I had appointment at the dealer. They found a nail in my rear tire. I would expect that the tire shop would have found and corrected this problem.

These guys were great. Shout out to John and Sebastian for their hospitality. I came in for a screw stuck in one of my tires, and they patched for free. Great service, I’ll 100% be heading back.

The dealer said I needed an alignment along with a new tire that wore wrong. Got the alignment done and then came to Discount to get the tire replaced as I had bought the tires from them. They had a 50,000 warranty.
To my surprise, it had already been 3 years since my last purchase. They inspected the tire and the others as well. They told me what my options were. I would get a return prorated credit from my other tires which helped. I decided to get all new tires and went with their recommendation which was just $ 5.00 more for each tire. So glad I did! Such a great ride!!! I love my new tires. Makes a big difference. Love how they perform. They were a brand I wasn’t aware of CONTIENTAL CONTROL CONTACT TOURING A/​S .They were able to put them on and have them ready in an hour. I just walked to the Y, worked out and came back. and drove away.easy.I’m happy! Thanks! I was serviced by the assistant manager, I think his name was Andy.

Have to say, it’s great to deal with an auto service company that cares about their customers before and after their purchase.
Have purchased tires from this store multiple times, always a great experience.
Recently on a set of fairly new tires I was experiencing a leak. Brought it in, it was a slow leak they knew it had a leak but couldn’t locate it (rare). They just replaced the tire instead, said it would be safer and quicker for me. Job well done. Would definitely recommend this place.

Let me start off by saying I’ve always had great service at the Santee location, but at my current residence I can walk home from the Rancho San Diego/​Spring Valley location on Jamacha Blvd. Two weeks ago I came in needing all new tires, they had to order the tires I wanted and have them shipped in. Andy took down my info, and charged me a $ 20 deposit to hold my tires. Over a week later I go to check in on them, Chris looks up my info and says «oh yeah, they’re here.» No apology for not calling or notify me of their arrival. I had a couple of busy days ahead of me, so I schedule an appointment for the following week. I have no put down a $ 20 deposit, and scheduled a set appointment of 9:00am on Thursday, July 2.
I arrive at the store on Thursday, July 2^nd at 9:00am. For tires they ordered in specifically for me, and tires that I have already paid a $ 20 deposit for. I’m first asked if I chose those tires strictly on budget, and my answer is yes, I had to choose what I could afford. The next words out of Chris’ mouth are that I’m going to get a free upgrade because they shipped out two of my tires to another store. Two of my tires, that I paid a deposit on, and made an appointment for. People make mistakes and I totally understand that, but during all of this I do not receive a single apology. Tires get installed, they just hand me my key and say «thanks.» I have to ask for a copy of my receipt. I finally leave.
Driving on the freeway later in the afternoon I notice my car is pulling pretty hard to the right, and I had just been at the dealer a few weeks prior for regular service. If my alignment had been off at all, they would have caught it there.
I come back in the next morning and explain the situation. I’m calm, but obviously irritated. It’s Chris again, and he tells me there’s no way it could be their fault and that it’s probably a mechanical issue that was already a problem before I brought it in. So once again, rather than apologizing and offer to take a look, which they did anyways, he was immediately on the defensive about how it’s not their fault, even though my car started pulling to the right immediately after having service done at Discount Tire.
They put my car on the rack, about 30 minutes later a service tech comes out and tells me the front right tire was about 5 – 6 pounds under pressure, and that it should now be driving fine «as long as your alignment is right on.»
Again and again there were mistakes, poor customer service, and lack of care for the customer, never a single apology throughout the situation. The only positive out of this was the free upgrade on the tires. Otherwise, I am telling everyone I know whether in person, or on social media, to never visit the El Cajon (Rancho San Diego) location on Jamacha Blvd, as it is the worst service I have received anywhere in a very long time.
Avoid this location at all costs, they do not care about the customers one bit.

Tops in services and understanding
We own a 1974 GMC Classic motorhome that if you jack it up wrong you will crack the windshield
It needs to be raised up with both front wheels off the ground at the same time.
Next when you raise the rear wheels it needs a special bar inserted to keep the wheels from dropping down to far.
We carry the tools
The guys where very helpful and understood my instructions
Working very clean and fast
Services over the top and friendly
This was for a six way tire rotation
The kicker I did not buy the tires at this location
We bought them at a Discount Tire Store in Serra Vista Az.
The way we where treated you would have thought we bought the tires at this store.

I incidentally keep popping tires, and have been here frequently in the last month (4 tires). ¾ of my visits cost me about $ 20 and one wrongly priced for $ 46. When I came in today and was helped by Chris, he willingly corrected the pricing from the previous purchase, which also shorted his sales for the day. He didn’t have to do that; he could have sent me back to the original store and have the intern correct his mistake. Super appreciative.

I will never ever bring my car to this place again. Totally unprofessional. customer service was horrible. I was told my tires would be ready in one day and then was given the runaround for 4 days, missing 2 days of work because of the incompetence of a few employees. When I called and asked to speak to a supervisor to explain the situation, I was given major attitude by the person on the phone. I received Zero apologies from anyone. as a matter of fact, i was treated as if it was my fault for the delay. This place deserves zero stars all around. As for Antonio, you need to learn how to speak to customers when they call with concerns about their vehicles. I will be sure to discourage my family who primarily live in the Rancho San Diego area to steer clear of this horrible excuse of a tire shop.

Thanks discount tire. Just got 4 news tires for a great price. The service was great made an appointment had me in and in 45mins.
Very clean waiting room with fresh coffee and cold water. This place ROCKS!!!
Note: ask for any specials and they will help you out with a better deal. Just have to ask.
Thanks again discount tire!!!

These guys are GREAT! I have been coming here for years, and especially when I was single, knowing that I wasn’t going to be ripped off or sold stuff I didn’t need was priceless! The manager is awesome and military friendly. This store has even helped us put new tires on one of our wounded warrior’s family’s car.

Excellent staff and service!
My boyfriend and I rushed in on Christmas Eve with a flat about 15 minutes after they had closed. The staff and manager reassured us they could fix it and proceeded to get us out of there in 15 – 20 minutes. Honestly could not thank them all enough for staying late on a holiday for us. Would recommend this location to everyone! Can’t thank them enough.

Do they always do their customers a disservice?
I asked for a rotate and balance. I do this to keep my tires in good shape.
Now I have a vibration in the steering wheel at certain speeds.
I worked on cars for more than 10 years, I can tell you that a steering wheel that didn’t have a vibration until right after a rotation means, they weren’t balanced. Or worse yet, the lug nuts weren’t tightened.
I don’t think they left me with loose lug nuts.
I do think they didn’t balance them.
I’ve had this service (if you can call it that) done at least 4 times. I’ve actually watched a rotation the time before last and they didn’t put them on the balancing machine.
I didn’t say anything that time because there was no vibration and I didn’t want the trouble.
I should have watched them this time, but didn’t want to wait the hour they quoted.
They’ll see me soon when I go in to have them fix it.
Btw, I purchased a $ 100 tire insurance plan that included rotation and balance from this company.
It’s a 2012 Nissan Versa with 23ķ miles on original tires and they look great .
Yeah, it was a sucker bet because I know they do it for free, but felt bad because I didn’t buy the set from Discount Tire.
When this set wears out I will avoid them like the plague and be sure to tell all my friends where NOT to go.
Express Tires will get my business.
They earned this rating.