Kohl’s

This kohls is clean, the lay out is easy to understand the customer service is great. I go here periodically because I get discount coupons through my email and then there is the spend $ 50 and get $ 10 kohls cash back-​which is another great incentive to return customers. With the kohls card you get more of a discount. So I walked out spending $ 42 and saved $ 106 today. I was very impressed with Farley’s service and his willingness to exceed my shopping expectations. He communicated to the customers in line and acknowledged that he would be right with them. I will go back soon.

Ashlee was so helpful with my shopping experience April 27, 2016. I came in to purchase a Fitbit. Ashlee knew so much about the different styles Alta, Blaze and Surge. She took time to explain each one to me. I am going to purchase the Blaze. Thanks so much for all your help and making me feel like a valued customer.
Rey the supervisor and Daisy helped me find my size at the Santee location
Carol Lovejoy
Alpine, CA.

I’m a very happy shopper today, having a very good experience here to be sure. As soon as I walked in I was greeted by a very nice lady whose name I later found out was Lori and I asked where I could find the bed linens. She directed me there but I got sidetracked on the way in the intimates section where I found not one but two bras that fit me on the clearance rack. I didn’t find any comforters or comforter sets that suited me in price although they had some really beautiful ones in colors I loved. I looked at a few more things on the way out and headed for the registers. As it happened the same lady who greeted me when I walked in was checking me out. She was friendly and asked me if I had found everything I needed and I told her how happy I was with what I found and that they were on clearance to boot. Then she asked if I had any coupons or discounts and I said no because it was an unscheduled stop so I hadn’t tracked any down. She ended up giving me some sort of discount that took another $ 9 off of my purchase and I ended up saving $ 51 and spending about $ 33 on two bras that fit and they’re purple! See why I’m happy? 4 stars for service and results. 1 star off because their prices aren’t as low as I was expecting on the non-​sale items. I have friends that love Kohls and I always got the impression from them that the store had great prices. However I’m not going to complain about what I paid for what I got.

Shop anywhere else.
Horrible customer service and mediocre quality products. Yes, they are cheap but you get what you pay for.
Spoke to their manager (term used loosely) Lluvia and probably should work in another industry. Something not dealing with customers, service or basic addition.
If you shop here buyer beware. Good luck!

Really bad experience today. I came with my 2 little kids 7 months and 20 months .No shopping carts at all there. How can I shop without shopping cart? Employees couldn’t help. No more shopping at kohl’s not kids friendly

I came to this kohls the past week about 3 times to start shopping for the holidays, I’ve went to buy a couple things however their amazing quantity of gifts clothes and accessories amused me to buy many wonderful things that will put a smile on my family and the kids. The best part of this shopping experience is the end. Sadly I forgot my 30 percent off in addition to all the sales they already provide. However the very sweet cashier named Karam gave me a sweet deal and ended up counting the 30 percent for me. I really liked this young man not only because of the deals but because of the service, how nice he was to me and even the little things such as dressing nice. I will definitely come back to this kohl’s to finish off my holiday shopping and hopefully meet Karam again.

This is my 2^nd time at a Kohl’s. It’s not bad but it’s not overly exciting either. I bought some toys online and had to return a couple. I went to the back of the store where the customer service online purchases bill pay and returns are located. It was a very easy fast return with the young gentleman working today. I walked by the toy section to go check it out and wow was it messy looking like a Black Friday aftermath on a normal Saturday shopping day. Someone needs to organize that section it’s NOT appealing at all. Also, the clearance section for boys clothes is combined with girls clothes on purpose? Umm no, I’m not digging through all kinds of sizes of baby clothes and toddler clothes in both genders for 10 hours just to save a couple bucks. Please help this store out with organization and maybe items would be bought off the floor. Hence another reason I shop online and pick up in store if I have to. Just saying. On the other hand, my hub had to buy a pair of pants and we went to Claudia’s line where she was training Pat. They were both very nice, informative, helpful, and told us that Kohl’s always has sale prices and explained the points/​awards program. Great customer service in my opinion. 2 stars off for organization and being an eye sore in certain departments.

I am giving this Kohl’s a 5 star rating only because Adilene was so nice and helpful! She has great customer service. My mom and I came in to buy a JansSport backpack that I saw online. She did her best to give us the biggest possible discount with our coupons. Thank you!

Am furious. First I have to do three different logins, then I can’t pay in store with card… then the site keeps telling me my username and password are both wrong, even though I’ve triple checked. Then I’m told that I can’t pay over the phone without being charged ten dollars! Never shopping there again, or using my card online. Absolutely terrible.

I am a Kohl’s shopper! I didn’t give it 5 stars because sometimes I don’t care for their women’s fashions, but I love the 30% off coupons coupled with the reward dollars and apply any extra promotional $$ they send in the mail on top of Kohl’s cash you may have. I walked out of there one time with $ 60 worth of merchandise for like $ 7 or something like that! And if you used your Kohl’s charge card you don’t have to worry about finding the receipt if you need to do a return. And they will accept anything back, used, not used, broken, not broken, whatever, no questions asked. I like going to the Santee store. Yay, Kohls!

I like Kohls I used to come to this location in Rancho San Diego/​El Cajon a couple times a month with my 80 year old grandmother. She loves poking through the deep clearance racks and she looks for her coupons to combine and get a killer deal.
Now I have had a problem with SOME, not all of the cashiers being rude to me and my grandmother. I’m assuming this is because the line is a mile long and an 80 year woman goes a little slower. They also get weird and have attitude about coupons its like they have a problem with you getting items too cheap. That being said the store clearances the merchandise and let’s you use coupons on top of it, how is that something I did wrong?
I’ve also had a few shady encounters with a red headed cashier that worked in returns. One time she told me because I paid with Kohl’s cash that I wasn’t entitled to a refund, but if I didn’t want the item she would take it. There’s a couple of problems with that scenario but I did get my store credit, I just had to go to a less shady Kohl’s. Meaning I had to leave the El Cajon location and drive to the one in Santee. Anyway, I just shop online or go to the one in Santee now.

I can honestly say that I only shop here because of the deals and because I have a charge card here. If my opinion were based strictly on customer service then I wouldn’t be giving this store or the Santee location a 1 star review quite frankly. The reason I even give the 2 starts that I did is because this is based on the return policy in which I have found it to be pretty easy. That says a lot considering the loops and bounds a person must jump to overcome hurdles when it comes to stores return policy’s nowadays. There are so many restrictions set in place and not to mention each store has their own individual guidelines customers have to follow to make returns. Things use to be so simple before these times and kohls seems to be the only retailer in my experience thus far that is making it easier than most to bring in an item for return or exchange without an accompanying receipt. Of course it does help that they like Target can look up your purchased items using whatever form of payment you used at the time of purchase (debit, credit or Kohls charge). I think that the employees that work here are absolutely despicable and rude and not to mention absolutely inconsiderate to their patrons and customers alike. Not just once and not just twice but THREE TIMES since I first step foot in to a kohles last year I have been overlooked and treated with such a lack of customer service and lack being given the very basic quality customer service that everyone deserves that walks through their front doors. I have on 3 separate occasions been doing my shopping and have made the mistake of not getting a cart upon my arrival simply thinking I would be in and out. Getting distracted and before I know it I have been shopping a few hours. As I fumble with items in both arms and desperately attempt to get to the dressing room, try on clothing and then make my way out the front door I seem to pass several employees. Do these employees stop and ask if I need any assistance or help of any kind? Nope! Do they make it a point to go outta there way and bring me a shopping cart or basket? Nope! Do they offer me any sort of assistance whatsoever? Not at all. I have almost eaten crap right in front of an employee after dropping an item on the ground and having so many items in my arms as I attempted to reach down and pick up the item that I nearly tripped over a long dress I was holding. It was so shocking and bewildering to me that the employee kept on walking even though she looked at me directly. I stated «Ni thanks that’s ok but how nice of you to offer» thinking this night do something or cause the employee to pause and take notice to me. Suddenly was I ever wrong! She kept right on going. Absolutely pathetic! I hope sometime the President or CEO or some chairman of the board is sitting down and reading their companies reviews from real customers such as myself here on this media outlet source. Then I can only pray that this review will have been heard and mattered enough to consider the idea & thought of training employees in the field of customer service. That’s all I got!

Might be a place to purchase items that you never need to return. The worst return policy I’ve ever seen. Stood in line to return an item without a receipt, was told I could only exchange for an item of the exact price. No one ever told me that there was NO other item of that same price, wasted two hours in the store for nothing. Would not recommend this place. If you’re a coupon whore, go for it. I’m not. It’s definitely not a store for me.

Just spent the most frustrating experience at this store. Had one item to purchase and spent 45 minutes in line trying to check out. They never have enough registers open. I have had this happen too many times. With the holidays coming up it will only get worse. I have complained so many times to no avail. I’ll do my Christmas shopping somewhere else. Time is precious to me. Not worth the few bucks I might save.

Great customer service! Excellent return policy looked up my shoes without the box or receipt because I charged it on my Kohls credit card. Three different associates helped me out from customer service returns to looking for something for my girlfriend to checking out at the register all were great. If you have a Kohls charge and forgot your coupons they will let you do a scratcher to see if you get 20% or 30% off or 15% off. They also have complementary gift boxes and gift receipts. Very friendly and patient staff and very helpful everyone was willing and able to help me with any questions I had. This is out of my way but I will definitely return one of the better more organize Kohl’s I have been to. The return policy is everything comes back that was bought here!

Terrible customer service, slow and they do not care about you. I was charged for someone else’s purchases on my Kohl’s card and put into collections for purchases I did not make and they did not care that it was a store error. Get rid of your credit card. In addition, the credit card 800 service is slow and not helpful either

This store is by far the worse department store I have ever experienced, very sad but true!!!

2 stars for cool accessories such as gloves and comfy winter slippers. Not a fan of the clothing. the makeup section is blah because people do not have respect for businesses. They open packages and mess up everything. I ended up buying two lip glosses, 29 bucks for 2. Got home and someone had already used one of them so I ended up returning them couple days later. Seemed easy to return which is nice.

Great prices along with a good selection of clothes, home goods, etc. Good place to shop!

This was a great store. The customer service people were friendly and efficient, and the selection was pretty good.
They could do a better job cleaning up the clearance racks, but I can’t blame them for the stupidity of the customers who just mindless move things around anyway.
Gotta love Kohl’s Cash, MVC coupons, and the clearance racks!
The only thing I really have to complain about is their lack of size options for men, but this is a pretty common problem in these stores. I don’t think I am that odd of a size, but there are NO pants with lengths over 34 in the entire store, and I only found one of those but the waist was a bit too small. With everything going to the «slim fit,» the size needs to be a bit bigger for any normal people to fit!

GREAT… cashier convinced me to get a kohl’s card for an additional discount… their clearance rack and coupons are a deadly combination. cannot resist! :)

Had some trouble with the customer service department. They could improve.

This Kohl’s is pretty well put together but I must say make sure you always shop with a coupon. The prices are a bit high!

I originally stopped by here after work to pick up some new boxers, but when I saw the outrages price they were asking for them, I decided to wait and buy some down the street at Target. They wanted $ 32.00 for 4 pairs of Hane’s. I can get the same brand for $ 12 less at Target.
It was not all a lost though, because I saw some cool Levi’s decorated t-​shirts. (
) I had to have the one in the pic, so I shelled out 25 bucks for it. It is a cool shirt in a cool color.
The service was good, but nothing to get excited about.

The management at this store is completely incompetent. Apparently abiding by the companies written price matching policy is too difficult of a concept. I went in to buy a kitchen Aid mixer and brought along a lower price quote from the kitchen Aid website. The manager said that they could not accept the quote because it was from the manufacturer so I found the same lower price at Sears and Willliams Sonoma. She rejected both of these sources saying that she didn’t know what Williams Sonoma was (seriously?!) and that they could accept the sears quote, but that we would have to go to Sears and bring an actual paper add from the store. HELLO!!! If I’m going to go all the way to Sears why wouldn’t I just buy it there??? Basically she had no idea what she was talking about and was making up the rules as she went. This store always has long lines and rude customer service. Shop else where and avoid the irritation!