The Venue At Montecillo

I usually give bad reviews. But the venue does not deserve one. I’ve lived here 6 months and the staff have been great. Robbie has always been super professional and helpful.
Anything nice in El Paso is automatically given bad reviews by cheap people. This includes restaurants. The venue is in walking distance to world class restaurants a café and soon an Alamo Draft House. Rent is sensibly priced and was essentially on par with anything on the east side that was respectable.
The atmosphere is not studenty but rather a young professional to establish crowd.

It makes me so annoyed seeing a low star rating on this place. People are so overreactive and picky. This place is amazing! My husband and I have lived here in a one bedroom one bath for 6 months now and have had nothing but a good experience. They throw parties on holidays and sometimes just because with free dinner, music, open bar, etc. If anything is wrong they take care of it right away. We live on the 4^th floor in building one which is in the same building as independent burger and it is in the same corner of the building as us and we can only hear the music play slightly when the apartment is completely silent. It’s actually nice to hear the live bands on the weekend when we open the door. We haven’t had any problems yet and the staff is amazing and so friendly. This is by far our favorite apartment we’ve ever had. West side is the best side of El Paso also! We love this community and the safety of the fob locked gates. Also love having an elevator! For the people who complained about hearing everything like the cars on Mesa St or the music from the burger bar… Um then don’t get an apartment on the first floor next to a burger joint or a main road if u don’t want to hear any noise at all! Personally that’s why the 4^th floor is nice for us, we also live on the side of the building where Mesa St is and it’s fine. We don’t hear anyone in the other apartments either unless the neighbors slam the door really loud or something. 5 stars from us :)

Really enjoyed living here. Great location. Very friendly staff. Proximity to local restaurants, West side and UTEP area was a treat. Utility bills were extremely low — construction is new and well built/​maintained. I will miss living here now that I’m moving for work. Hope others enjoy it as much and even more than I did with the new commercial developments opening in 2016 – 2017.

Interesting place now that I have «sunk» my life savings into an apartment here. The worst thing is the floor –shows well but is actually linoleum and after one person walks on it, needs to be cleaned. Also, the wind! Oy vey! Fixtures are cheap but pretty (i.e. granite countertops are only granite in the kitchen – they are granite pattern laminate in bathrooms). I could give many examples but am too lazy.
Verrry overpriced!
The good thing is being able to walk to eating/​drinking establishments, coffee houses, etc. And the overall location is great – close to downtown, university, etc.
If this place was priced competitively, especially during the massive construction going on around it, it would be great. Unfortunately, has a lot of move-​in, move-​outs as people discover the lack of value for the money once they live here. Too bad. It is a great idea.
If I had it to do over, I would probably go to the Pointe.

I cannot recommend this apt complex. Its noisy, surrounded by constant traffic and visitors clogging roads, constant smell of fried food in the air and trashed roads and parking lots. There is also tons of construction going on. I was told by an insider that the move in qualifications were lowered bc they couldnt fill the apts fast enough to keep the banks and lenders happy. While the inside of the apt seems modern, craftsmanship is cheap and put together by unskilled labor. Parking stalls are tiny, apparently Not a TX contractor. Last but not least, its totally overpriced for a city like El Paso. My family and i moved out of there tiny 2br, although back in carpeted apt we are saving a lot of money. And its QIET. Look elsewhere i recommend. …and be skeptical about any glowing reviews here.

I had an excellent time staying at the Venue. I lived here for 22 months and am only leaving because I am departing El Paso. The location is convenient to get anywhere in El Paso. Right in Mesa with connections to I10 to the North and South. The facilities themselves are the best in town. Beautiful buildings and fixtures, granite countertops, modern appliances, in-​unit washers and dryers. Amenities include a nice exercise room, two pools, lovely courtyards, and several thriving restaurants and boutiques in the complex. Parking can be a challenge during peak weekend hours but, I’ve always found a spot reasonably close to my building. The staff is courteous, professional, and tries very hard to accommodate resident needs.

My wife and I lived in two different apartments in this complex over the course of about 18 months, so I feel like I have a solid position to voice my negativity. This review is not based on a single negative experience; it’s the accumulation of frustration from a year and a half of disappointment.
These apartments look very nice but once you spend some time in one you will quickly realize that they are poorly constructed, poorly thought out, and overpriced. The floors are disappointing linoleum that looks (almost) like wood. None of the corners are properly square. The carpet quality is about as low as it can get. The sink fixtures are flimsy and the dishwasher, range, and refrigerator are bottom-​of-​the-​line quality. I will say that the washer and dryer are very nice, work well, and are a very nice amenity.
Most annoyingly the insulation is terrible. You will hear every word people say as they walk through the parking lot. You will hear their car doors close, their horns honk. You will hear the traffic on Mesa Street. You will hear the massive security gates slam closed every time someone goes in or out of them (these things slam so hard that I’ve seen two of them have to be replaced because the shaking tore them loose from their mounts). You will hear your neighbors move their chairs, walk around, know when their phones ring, and be a silent guest to all their dinner parties. I don’t know what building the review that talks about her crying toddler lives in but it certainly wasn’t one of the ones we lived in.
The management is generally helpful and seems to actually try to take care of things when you bring them up but there is only so much you can do when the problems are the result of fundamental design flaws and construction issues.
The pet policy is ludicrous. They ask for $ 700 PER PET, half of which is non-​refundable. They state that the fees are for cleaning the apartment after you move out. I cannot understand the logic by which they will need two deposits to clean the apartment once after you move out. Further, the lease we signed clearly stated that the management is responsible for scheduling the carpet cleaning but when you file your move-​out notice. However, expect to be told that this is your responsibility. I fought them on it when we left the first apartment and just caved in on the second one because I had too many other things going on to quibble about it. All of these issues aside, it’s really just not a great place to have a pet. There is no grass anywhere on the complex, there are no walking paths, and the bags dispensers they provide are only sporadically refilled. All this and they still claim to be ‘pet-​friendly’!
We had significant difficulty with the maintenance staff as well. Don’t get me wrong, they responded to all our requests reasonably quickly. The problem was that it generally took 2 – 3 calls to have them come back and do the job right. It’s extremely frustrating to feel like it’s your job to double check maintenance work, especially when you’re already paying $$$ in rent every month.
Please, take this, and the other negative reviews, into consideration before signing your lease here. There are better places to spend your money.

My family and I are temporary residents at The Venue and absolutely love our 2bed/​2bath apartment here. We stay for several weeks at a time throughout the year.
We have a toddler and I was SO worried his occasional screaming & crying would disturbed our neighbors. My closest neighbor insists that she’s never heard a peep from him. And I believe her! We have never been disturbed by neighbors either.
It’s a brand new build, with brand new everything! We have a great westward view of the sunset every night and the convenience of walking downstairs for dinner at Independent Burger or dessert at Gufo.
All of my interactions with management have been outstanding. They are quick to respond to maintenance issues and have always given us notice if someone would be entering our unit while we’re away. The workers also leave a service notice receipt on the counter so you know the work has been done. I get the feeling they truly care about the tenants here. Management has hosted several events on the property with delicious catered food and open bar. They had a fun Halloween party and a festive Holiday party for all residents this year. So cool!
The fitness center is small, but top notch.
They have a «club house» room by the leasing office which is always stocked with coffee and snacks for residents. Another thoughtful touch!
There is quite a bit of construction going on around the property right now. But that is just the price you pay for living in the center of El Paso’s new hot spot! We are really looking forward to the new businesses and restaurants that will be opening in Montecillo soon.

Looks combined with marketing ploys are deceiving. If you are in town for a long term but temporary assignment and you are a working professional and over 30 years of age and looking for a nice place to stay then I’d recommend you keep it moving. The Venue might be the trendy new place in El Paso but that’s not necessarily saying much. I had issues with everything from the giant sinkhole in the corner parking lot of my building, to the people drinking and carrying on at 3 am in the courtyard, to the messed up parking, and the maintenance people helping themselves to my unit, without notice, while I was away. I would not recommend the Venue until the property management company significantly improves their service.

First, I have to admit I am a temporary resident living here through a temporary housing subcontractor. This might be part of the problem, so I’ll write a review for that business as well; however, a few things:
1. The apartments do not have wood floors — they are laminate.
2. Forget using the pool — it’s always packed with people drinking.
3. Refer to #2 — it’s quite noisy if your apartment is by the pool.
4. There is a lot of food scraps everywhere on the grounds, which is bad if you have an animal.
5. There is no grass on site for animals.
6. There is some animal escrement around the property that doesn’t get picked up.
7. Parking can be challenging — they need more spaces, so pay the extra for an assigned spot.
8. Fitness center is good, but it’s still new.
9. I had one instance where management allowed a contractor in my apartment without prior notification. I have yet to see if the issue has been resolved, but here is a redacted copy of my letter:
June 6, 2013
EPT The Venue at Monticello Apartments LLC
8201 Lockheed Dr Suite 235
El Paso, TX 79 925‑2558
Re: Cease All Entries #REDACTED
Dear Sir or Ma’am:
On June 6, 2013, pursuant to Chapter 92 of the Texas Property Code and related case law, you have made one or more unauthorized entries into my apartment (herein «the leased premises»). Furthermore, you:
a. did not give an appropriate advanced notice of the proposed entry within a reasonable time and
b. did not enter the premises at my request or with my approval.
When I contacted your management at the leased premises I was looking for an apology and assurance that this would not happen again. Instead, I was combatively told that:
a. allegedly an email was sent to a third party giving advance notice of the entry, and
b. your company did not have a responsibility to notify me personally let alone in to notify me in advance.
I believe I have a reasonable expectation of privacy that includes notification directly to me, a tenant in your building, that your employees will be entering the leased premise. Furthermore, I believe I have a reasonable expectation that said notification be posted on my door and not by email (particularly to a third party).
In addition, I believe I have a reasonable expectation that this notification should come from you regardless of who I pay (Corporate Comforts) given that:
a. the building is owned by you,
b. the inspectors who entered my apartment were presumably contracted by your company, and
c. it was presumably your employees who opened or gave access to my apartment to the inspectors.
Absent express language to the contrary, it is my understanding that «the law implies a promise by the landlord that the tenant will have peaceful, quiet enjoyment and use of the premises through the term of the lease and that the premises will be exclusively for the use of the tenant» .
It is my understanding that «the law also implies that a residential tenancy is presumed to be the home of the tenant during the term of the tenant. A breach of the right to use the premises entirely is a constructive eviction» .
«The Texas Supreme Court announced in Billings v. Atkinson, 489 S.W.2d 858, 859 (Tex. 1973) that every citizen has a right of privacy defined as ‘the right to be left alone, [and] to live a life of seclusion’…There is no indication that the Court intended to excuse landlords from respecting the right to privacy held by tenants» .
While I recognize that «landlords have a right to inspect their property periodically and at reasonable times, these entries must be reasonable and must not interfere with a tenant’s right of privacy and enjoyment of the premises. While you may own or manage the premises, you gave exclusive possessory rights to the premises to me alone. This is the very essence of being a tenant. Your entry breached my privacy and possessory rights».
Further, even if a lease allows the landlord to enter the unit, the tenant has the right to deny the landlord access4. REDACTED I am exercising this right. I am certainly happy to accommodate your requests when advance notice is given to me personally so that I may make proper arrangements. Therefore, I request that you cease all entries into the premises without my express written authorization. If you fail to honor this request, I will consider taking legal action against you.
A copy of this letter has also been sent via email.
Thank you for your prompt attention.
REDACTED
Cc:
Integrity Asset Management Co.
K.C. Griffin, President
13 071 Socorro Road
El Paso, TX 79 849
Integrity Asset Management Co.
P.O. Box 971 907
El Paso, TX 79 997
The Venue at Monticello
5001 N. Mesa St
El Paso, TX 79 912
Corporate Comforts
11 601 Pellicano Suite C15
El Paso, TX 79 936
Corporate Comforts
945 S Mesa Hills Drive
El Paso, TX 79 912