Hertz Rent A Car

My van was in the shop for a week and I needed a rental so AAA sent me here. I had a really good experience. I waited about 10 mins at the body shop for a pick-​up back to the rental office. There was no line when I arrived and I was out of there in about 20 minutes. Roz helped me and was able to get me in a rental that suited my needs. She was helpful and pleasant. My rental was a Suburban and it was clean enough inside. Drop off was relatively easy too which took less than 10 minutes. I waited about 5 minutes for a shuttle back to the body shop. I was so glad this was such an easy process considering the headache of having my main vehicle out of commission for a week.

My car’s alternator started dying on me, so I needed to rent a car for a couple of days to run some errands. I’ve gone to this El Sobrante location in the past and have never had any problems. Maybe I’m just lucky. Roz helped me this time around. She was friendly and polite. There was an issue with my credit card, which was rather embarrassing, but Roz didn’t make a big deal about it. I eventually resolved the problem and my rental was finally processed. Brought the car back without any issues.
I have to add that the drivers that picked me up and dropped me back home were great. It’s always weird sitting in a car with someone else and not having some sort of conversation, so it was nice that Booker, Rhonda & John were easy to talk to. Even shared a few laughs with them.

Nuce people for pick up, but Incredibly long lines. Guy in front waited 45 min to drop off keys! I waited over 30 min with one person at desk and 5people waiting

I won’t return her as long as Roz is still here typing with two fingers and responding with her nasty snappy attitude

Competitor didn’t have any cars the day of our road trip. Called Hertz El Sob in a panic, 20 min later had a compact rental car. Great customer service from Roz, everything was explained clearly by Roz, easy transaction. Thank You!

Wow, I wish zero stars was a option. I waited a hour for my pre-​arranged rental, missed my first class and the car was filthy! Icing on the cake I paid almost $ 80 in rental insurance I did not need to this place. Turns out I was already fully covered by my insurance and they would not refund what I paid for their insurance. Stay far away from this place!

My first experience with this Hertz location was just okay, they at least honored the discount agreement with State Farm, which I was paying out of my own pocket, not State Farm. All they needed was the accident claim number, and could pay personally instead of billing State Farm. This according to Roz, who seemed senior and certainly had a bad attitude. The car I requested on the phone was economy but they didn’t have any «economy» cars in stock when I arrived, so they said, and I was uncharged to a compact. The car was freshly washed outside but quite dirty inside; it’s obvious they do no regular upkeep.
My second experience was just awful, I didn’t even get as far as renting from them. But I was plenty insulted by Roz this time. This was the second rental in 3 months as we had another accident and claim number from State Farm. I asked for the State Farm discount, gave her the claim number, and when I told her I would be paying directly she said they didn’t do that, that they only billed Insurance. I told her that I had done this the previous time and she said «no you didn’t», I replied «yes I did» and she said «no you didn’t, that would be fraud»! Accused me of attempting fraud! When I gave Roz my receipt number from the previous rental, there was a long, long pause and then she said I just happened to get a very good rate that day. Bulls… t! The discounted rate is 65% cheaper than rack rate. Instead of explaining (as I learned later) they had changed their policy (which she appeared to not know even though she said she was the «manager. she continued to insist they NEVER did this and I was attempting fraud. As a business owner myself, I know customer service and this Roz with her snotty attitude doesn’t know the basics of satisfying Hertz customers.
Needless to say, I called corporate to complain about her and they seemed to have her on their radar already; It seems I wasn’t the first to complain about her. I told them everything including the fact I was pulling my companies business from Hertz to Enterprise. While I never seek to have an employee «fired», this Roz should be demoted and retrained at a minimum. She was a disgrace to her profession.

Not good what so ever, the customer service is upsetting, the wait time is miserable, and they only have one person working. I would not recommend this hertz location ever!

I was happy that hertz opened at 7:00 am because all the other rental car places in the area opened later and I needed to be at work at 8 am. I made the reservation online the night before which was easy. Everyone from the front desk guy who checked me in, Ros at check out, and the driver who took me to Dave’s Auto Repair in Pinole was great. I had gone to this Hertz a few years back and my experience was not good. This experience was probably the best so far at a rental car place.

After reading the other reviews here, I’m one of the lucky ones. I was helped by a cheerful and pleasant woman named Roz. I was in and out the door in about 15−20min, into a very clean 2014 Hyundai Elantra.
Only downside is that it seemed like she was doing all the work by answering calls and helping the other 2 customers that came in. There were about 2 other male employees just sitting around chit chatting, ignoring the phone and other customers. My suggestion is that if they’re not going to help or acknowledge the customers, they should go to the back– away from view.
Other than that, Roz was absolutely the best! I would definitely rent from there again, especially if she was there!

AAA arranged for me to get a rental car from here Bc their policy holder rear ended my car. When I dropped my car off to the body shop, I called hertz to pick me up. The place is only 3 miles away. It took the hertz driver an hour to come get me! I was better off walking!!! This made me late to school. (Since they close at 6 and I called at 5, probably the driver drove around to kill time before getting off of work Bc at 5:30 when I called to check the driver’s location… Hertz said he been left to pick me up. Well the guy took an hour to get to the bodyshop!!! It took us 10 to get to hertz.)
Not to mention when I arrived at hertz, there was two front desk attendants. They both were busy w their side conversation with some lady for 20 minutes before they assisted me. This made me even more late for school. Worst/​ghetto service

NEVER NEVER NEVER GO TO THIS LOCATION. Wish I had reviewed before going. I found out from my AAA adjuster that I could have gone to any Hertz and rented a car because they have a contract with Hertz Corp. I have rented here before because it is close and convenient AND THAT IS ALL! However the employees, appearance of the office and the cars have all slipped down to the very bottom of the hill and now are stuck in sludge, I began trying to make an appt at 7am with «Fallon». Told to hold on for just a minute. Seven minutes later I hung up and called back. Was told I had been disconnected and Fallon would be with me in a moment. Again waited 5 min with no indication there was anybody on the line. A simple «I will call you back» would have sufficed.
Called my car auto body shop and they said they would make the call to have them pick me up from their shop and take me to the office to process my car rental.
After a 1 ½ hour wait in their very dirty office I was presented with a filthy white car (I have pictures) they said that they could not wash because the car wash had been broke for a week and the had no idea when it would be fixed. This was long after I made many calls to my AAA adjuster and my State Farm agent because they could not find me in the system and left it up to me to do the detective work. Evidently the 4 people who had been approached had no idea that AAA claim number system had changed and they were to reference old numbers in a different way. Now if I found that out, do you not think they could have done the same thing?
The staff has not an inkling of what customer service is. They do not greet you and when I inquired if there was a line, I was told by Fallon that she did not know. I inquired because she had no one in front of her portion of the counter. When I asked her how was I going to get help, she told me to ask the people in line if they were in line. The other patrons seemed to be disturbed by the attitude and told me that they were all together and offered me a seat until they completed their transactions.
There were people behind a partition who kept sauntereing back and forth like they had a great deal of time. I left with my filthy car. Stopped by my 5 star auto body shop to let them see what they were giving their customers and informed him that they do not have to frequent that location. I am exhausted but will try first thing tomorrow to exchange my car at a different location. Will absolutely report my experience to Corporate. I see a problem reported 1÷9÷2015 has not had a posted response.

Worst location to rent a car! If you food avoid going to this location I recommend you do so. The employees are very unprofessional and ghetto!

Convenient, good local help. Dirty cars, real dirty. worn wipers, bad tires.

Horrible cleanliness of car! We rented from this Hertz because we had our car in the shop, so we had no choice (dealership picked). I will never go back here again! The car we were given was not cleaned, it smelled of cigarette smoke and marijuana! Found cigarettes in the glove compartment while looking for the manual, thus confirming what I thought. The seats were set in a «cruising» position, and the radio stations were all set to vulgar type music stations. I do not appreciate my 4 year old child having to ride in a car with second hand cancer causing carcinogens! Absolutely not acceptable! There is no way that the people of Hertz could not notice the smell before giving the car to us. They didn’t bother to adjust the seats back to the normal positions, let alone properly clean the car. They knew I had a child with me while renting (he was with me while signing paperwork) and gave me this car anyway. Not acceptable!
The only reason they got a star at all is because Unilocal makes you give at least a star, and the receptionist was nice.

First rental: Nissan Altima
Second rental: Toyota Prius!
Overall satisfaction=^ u ^~YAY!

Incompetent and ill informed as to prices, reservations and looking up transactions on their own web. People lined up and waiting for assistant.

All around great service. They found my lost property and returned it in a timely manner. Thank You.

If you’ve been keeping up with my reviews, you’ll notice that I tend to only review places that I ~*love*~ and hand out five star reviews like they ain’t no thang. Well, this is one negative review that needs to be written. As with my experience with the Albany Hertz [
, it started out as a 4 – 5 star experience that later turned into a really annoying 1 star one.
Things started off great. I loved the customer service and the car that they hooked me up with. That was all quickly forgotten, though, after I dropped off the car. It was towards closing, and when I got home from Hertz ten minutes later, I realized that I had forgotten my SecuraCard. I called them immediately and asked if I could come back and pick it up or at least hold on to it for me. They said that they were closing and that I should call back the next day.
This kicked off the dozen or so of frustrating phone conversations that I had with them. Literally every time I called them, whoever picked up always said something to the extent of, «Can you call back at [this time] on [this day] and ask for [this person]?» and hung up abruptly. Nobody was helpful at all. I really felt like I was being kicked around like a soccer ball or something.
It was my fault for leaving my SecuraCard in the car, but they could’ve handled it better, like by not shuffling me from unwilling-​to-​help employee to the next unwilling-​to-​help employee. They were probably hoping that I’d stop calling, which I did, but it left a customer with a pretty bad experience. How about a lost and found box?
After a few days of playing [one sided] phone tag with them and getting annoyed with having to sign in as a visitor every time I went home to my condo since I didn’t have my SecuraCard, I said screw it and forked over $ 65 to my HOA for a new one. Yes, those things are friggin’ expensive.
Debbie L. is not a soccer ball to be kicked around, nor is any customer.
It… *Hertz*! }:(