Sleepy’s

Santi was very helpful in my search for a mattress. He was very kind and not at all pushy. He really has your best interest in mind when he’s helping you choose your mattress. Plus he speaks several languages. I recommend him and Pedro if you’re looking for the right mattress.

I came here to get an exchange with my warranty on my mattress and Im so glad I did!!! First I went to the bayside location but the rep tried to rip me off more money! He said I needed to pay extra to get a replacement mattress when I already had a credit of $ 2600. With a recommendation from a friend, I came to this location and ALEX threw in a better mattress with no extra money and threw in extra 6 pillows with 3 mattress protectors!!! Wow!!! Forget bayside location!!! This location is the place to go! And look for Alex!!!

This is such a great place to go for your mattress! Peter is amazing ! I went in with my friend because he was looking to buy a mattress and frame for his room in his apt and Peter made it super easy to choose one. He is very patient and we really appreciated the service!

Just purchased our mattress set from Jose and Peter, both super helpful and friendly! Would recommend this store.

Peter was very helpful in our mattress buying experience! We really believe we found our perfect fit thanks to him! Definitely ask for Peter when coming to this sleepys location, you won’t be disappointed

Thank you Alex for such a easy experience on buying a mattress. Very understandable and didn’t hesitate to look for the things I was actually looking for really worked out the number. Ask for Alex. he sure is straight toward and will help you!

Great prices, great sale. My Salesman Peter was most helpful and threw in a few bonuses at the end. ⁵⁄₅ will recommend and come back!

Peter is the guy you want to see! He took his time, observed our facial reactions and really listened.
We felt very comfortable talking to him. It was definitely great customer service, the kind that just doesn’t exist anymore. I find shopping to be very intimidating especially when you have to deal with representives that are just angry at the world. If I come to shop at any store and I’m nice to you, I expect the same in return!
So expect great customer service and nothing less, especially from Peter!

If you are looking for someone to really listen to what you are looking for in a mattress, you need to visit this Sleepy’s. Audee was SO helpful and very patient. My husband and I tried almost all the mattresses quiet a few times and Audee was there every step of the way. Peter was also very kind and welcoming. Thank you Audee and Peter for making buying a mattress such an easy and awesome experience! You guys are a great team! :)

You need to have the manager Peter Rosario help you in this store. I was so happy the first time I bought a mattress from him, that I sought him out to buy another one recently. I sleep very well thanks to him. He is incredibly knowledgable and a consummate professional. He does a great job in identifying what’s right for you. Service and delivery were both top notch.

Peter was very helpful. He gave me great advice on a mattress and let me lock in the price with a deposit. In the end, I decided to just hold onto my old mattress and he quickly agreed to refund my deposit. No hassles at all and really excellent experience. I highly recommend this store and Peter in particular!

Purchased a twin size mattress along with a mattress protector. After two weeks of usage, I took it to the laundry, found there is mold here and there on the protector. But it was advertised to be MOLD PROOF when I purchased the protector!!! Also I’m pretty sure my room is dry and neat and I haven’t seen mold for years in my place let along in my bed!
So I brought it to the store and asked about it. The sales person said I cannot return the mattress protector to the store!!! They don’t do RETURN/​EXCHANGE for it! Then where should I bring it to while I bought it from your store when It has the quality issue!
Even though I insisted to get it taken care in the store, he said he can only give me some number for me to call and get help with the mattress protector and that is the PROCEDURE how SLEEPS handles fabric items with quality issues. I said to sales I will call the number right here, then he asked me to leave some space for the customers behind me and said I won’t get it return to the store even though I called the number. Fabric item never return to the store. But I want to get a refund!
Yes, he still have A LOT of customers to take care of (there is only ONE customer waiting behind me). I was on an errand at that time so I couldn’t stayed long and just left.
Fine!!! I took one and half hours’ subway from BK to QNs in a Saturday afternoon, only get a number for the SLEEPY customer service.
Fine!!! I went home and called the number he gave me, after a long waiting on the phone, the SLEEPY representative saids that I should bring it back to the store where I purchased it.
As I live in BK and work in BK, I only have time in the weekend to go to QNs for the replacement. Right now more than one month has passed because NOBODY from either the store or the customer service saying they can take care of the bad quality mattress protector.
I admit that they took VERY GOOD care of my when I went to the store buying the mattress.
But they just use all kind of excuses when you bring back an item with quality issue to send you away!!!
That is definitely not the way to do business, SLEEPYS!
I already bought a new mattress protector from Amazon for a better prize, better quality (never get mold, at least! Even though they don’t advertise MOLD PROOF!)
The only thing that I didn’t do correctly and missed that day was to ask for the sale’s name. Because I need to file a complaint with SLEEPYS as well (Even though you won’t get a reply neither, I guess)

Went in today and was very impressed, Peter’s approach is honest, non confrontational, and really charming. He’s an excellent salesman and he made the experience very worthwhile. Check him out!

Ingresé por curiosidad a la tienda de Sleepys en el mall de Elmhurst y tuve la suerte de ser atendida por Peter quien con su amabilidad, cortesía y professionalismo me explicó y enseñó el producto en el cual yo estaba interesada. Su atención y servicio fueron excelentes. Conoce muy bien su trabajo y además pude notar q fuera de ser un estupendo vendedor es muy buen compañero de trabajo. Un relacionista público magnífico. Gracias Peter

Went to this branch at the recommendation of a friend. The store manager Santi is an angel. Walked us through their options and gave us an awesome deal. Highly recommended.

Santi you were wonderful!
Showed me exactly what I wanted without any hesitation. It was wonderful talking to you!

I just had the best experience ever making the biggest grown-​up purchase I ever had. I went to Sleepy’s in Elmhurst and was serviced by Santi. He provided me with excellent customer service and made this shopping experience a great one. He understood my budget and ensured that what he showed me, I would be able to afford, be happy and get the best sleep of my life every night. Sant, I just want to say thank you for taking such good care of my son and I. (who fell asleep on one of the mattress lol) It was a pleasure meeting you today. It was a much needed blessing for me. A big shout out to Peter, for helping out with my delivery to my new home. If you want to be treated like a family member and not just a walk in customer, ask for Santi when you walk in the door.
Lavetta

U have to ask for Peter only.
Today my BF and I went for mattress because he has a back pain problem and we would like to change a new mattress.
I have no idea about what is good for us and what is the best choice. Now I start to look at Unilocal and search. Highly rate for Peter.
I called few days before and made the appointment with Peter. And in phone I explain to him about my problem and budget and so on.
When we got there, Peter was listening to our needs and do it step by step and let’s us try out which mattress is the best choice for us. And he is very patient and listening what we needs. He is very nice and knowledgable and helpful. He never push us to go for the expensive one instead he guiding us finding the best choice for us.
Finally we got what we need. Nice price and nice service. If u are the person looking for the mattress, look for Peter. He is the person.

I never have a problem attesting to superb customer service. I purchased a mattress at Sleepy’s on September 1^st and was privileged to have been serviced by Peter. While I had only placed a down payment on my mattress during this visit, each (telephone) interaction I had with Peter following this visit proved that he obviously possesses a commitment to outstanding customer service. He would call me, periodically, to remind me about making my payments and each time he called, he demonstrated a significant amount of patience. If EVER you visit this particular Sleepy’s make sure you see Peter. I will continuously recommend him!

Went to see Peter. He is very knowledgeable. He was very patient and listened to my needs. Go see Peter. Highly recommend. Delivery was quick and easy.

my father’s college roommate recommended sleepy’s because he said they had great customer service and that they had previously helped him pick out two beds for his daughters at affordable prices. we were the first ones in the store, and, after some browsing, took a liking to the sealy starlite plush mattress. even though it was on sale, it was still $ 700 — way out of the budget my parents gave me. my father’s friend told the salesperson we would go to macy’s really quickly, see what they had to offer, and if we couldn’t find anything, we would come back. and we did.
i don’t remember the salesperson’s name, but he was very knowledgeable about the mattresses and kindly took the time to hear what i wanted in a mattress, what side of the bed i sleep on, if i have back pain, etc. he was also very accompanying when i told him my budget, so after some back-​and-​forth negotiating, he gave his boss a few calls and they let me have the sealy mattress and box spring for ~$ 350 altogether.
i truly appreciate the salesperson’s help — i really wish i remembered his name — and how understanding he was towards a college student’s tight budget and willing to work around that and lower prices even more. when we were at macy’s and inquired about prices, they were like, oh sorry we can’t cut the price, it is what it is. at sleepy’s, they really do take care of you and cater to your needs, both in terms of mattress and budget. i left a very happy customer, and i won’t hesitate to come back should i need a new mattress. thank you, sleepy’s!