Sleepy’s

FOLLOW UP. HORRIBLE!!!
Okay, so they replaced the bed. Delivery guys came to our apartment, delivered the bed, we checked everything.
The bed is okay (still it doesn‘t worth the money we paid though).
Then the same guys went to pick up the damaged bed (plus we got a pillow from Sleepys+ bed sheets). When we asked if we have to sign a paper that they took everything they said «NO, we won‘t have the paper, we will let them know». That was our BIGGEST mistake.
Their people didn‘t mention at the warehouse that they took the pillow from us + bed sheets (for a twin size bed). Now we have to pay for them.
Customer service is as useful as usual, they protect their workers who FIRST delivered us a USED BED and now claim that they only took the bed back.
I‘m very tired from all of that.
This is my worst experience in my entire life. I hope that people who read it will NEVER DEAL WITH SLEEPYS. I will spread my word and will try inform as many people as I can.
Terrible management, terrible service, HORRABLE COMPANY
P. S. The only normal person is Sean who tried to do his best to accomodate us but non of the other people listened to him. Thank you, Sean, seams you are the only adequate person in the entire company.

Sleepy’s included bed bugs for free
My grandparents bought a mattress from sleepy’s, sometime ago. The mattress was delivered and at night my grandparents went to sleep and woke up with bites all over their body. It turns out sleepy’s included them in the mattress free of charge. My grandparents went through hell. Not only they had pay thousand of dollars for exterminators to get rid of them, they have to buy new furniture. Sleepys response was we are sooo sorry and next time you buy a mattress from us, we will give you the best possible discounts on a mattress. My grandparents had such a wonderful experience the first time, they were never going to sleepys again, even if they offered a free mattress. Some time has passed and my self (her grandson) was upgrading a bed set and wanted to get a mattress, and remembered my grandparents had a discount at sleepys. I went to a local sleepys in Rego Park, Queens store, and spoke to a sales person by the name of Sean. He told me that sleepys can honor my grandparents discount for me and I should pick out a mattress. I found a mattress that I liked that was $ 3000. Sean told me that with the discount it will be $ 1500 including tax, and delivery, and on top of that, sleepys wants to give me free two pillows, mattress cover and sheets. Sean also advised me that with regular mattress the return policy is 30 days, however, since I got the memory foam, the policy is 90 days to try it out. If I do not like it, it will be picked up and I will be refunded. I was very happy with the deal. The mattress came few days later. As the delivery people were placing the box spring on the bed, I noticed that there were defective, (they looked curved like a C) I rejected them. Sean called me and told me he is very sorry and he will give me better box springs that are meant for that mattress. I asked him why did I get some cheat once at first and he stated it was an error. Next day the delivery drivers came few hours late… I was running late to work, the box springs looked better, they placed them on the bed and the mattress on top. I was about to look over the mattress and the boxspring as the drivers asked me to please sign because they were in a hurry and were running very late to next job, and told me if I have a problem to call sleepys and they would solve it with no problems. As I and the delivery guys were running late, I signed the papers and right after noticed the box spring was torn on the side and the mattress was not the same one I picked out at the store. I called sleepys and told them about the situation. The scam artists, told me since I signed for it and it was a clearance item, and they are not responsible for any damages to the box spring or mattress. I cant return it or have it exchanged. The only thing I can get is a free bed sheet set. According to sleepys, the mattress that I got was on clearance for $ 900, boxspring for $ 75, $ 100 per pillow, and $ 100 for sheets. I tried to explain to the customer service about the discount my grandparents were eligible for and the item was not on clearance, and if I paid $ 200 for pillows and $ 100 for cheap sheets that were dirty I will return them. Right away the person on the phone said NO you cant return anything since it was clearance. The only thing I learned is never ever trust the company that brought bedbugs to my grandparents that went through hell and paid thousands of dollars out of their own pocked for SLEEPY’S free bed bugs with your order. I was a fool to trust the scam artists. No matter what kind of a discount you are being offered don’t be fooled into their trap.

This is an on going problem with Sleepys This is the fourth follow up.
I bought a mattress there about 4 years ago. It sags badly on both sides. They made me an offer only after I made a complaint on Unilocal.The offer was not remotely acceptable
after doing a little more research which I should have done in the first place (Consumers Report) I found that Sleepys rated last in the survey and Sealys (the mattress company) rated next to last. They sent an industry funded company (Mattress Marshal) to do an asessment. Just imagine having a problem with your car and having the problem reviewed by and industry funed by the car company.
I have a video of the test but I dont know how to put it on this site. It truly is funny.
Just frustrated with the poor response from the store and Not my problem from Sealys.
Maybe that why they both rate so poorly in Consumers report

I’m a little wary of this location bc of our experience with a particular saleswoman. Very nice at first, but smarmier and smarmier by the minute. Even though we insisted that we wanted firm, not plush, she kept trying to get us to try/​buy all these plush mattresses that we weren’t interested in. She also kept pushing more expensive mattress sets at us. And the sale beds with a style we didn’t care for. So much for the alleged 50% off sale that lured us in. A certain degree of salesmanship is to be expected, but ya gotta cater to a customer’s needs or he’ll leave without buying anything. Like we did. (2.5 stars)