The Reserve

I wish I could give it ZERO stars!
First, what is shown online doesn’t accurately describe or depict what you will get, thats one of my biggest gripes. The appliances are deemed and labeled as stainless steel, that isn’t the case at all, its plastic. Everywhere it is advertised and even over the phone we were told it was newly renovated, the renovations were done over 5 years ago almost 10 years ago.
The carpet was laid over cracked and broken tile, I actually worry one day the loose and wobbly tiles will break the carpet. All the outlets are loose and are a major fire hazard.
I was told that I was getting Granite counters, just no hardwood floors, that wasn’t the case. I confirmed, double checked, and made sure the unit had it before we moved in. Sadly I couldn’t inspect the unit before moving in, someone else did and they weren’t sure what the unit had. I asked if the balcony was screened in and I was told yes, that is very important because I have cats and I explained that, It turned out there was no screen.
When we moved in we weren’t shown around, I didn’t even know where my unit was. I had to come back the next day and ask for a map because I didn’t know where the gym was or the pools, even still I wasn’t offered a tour. I went later that day to the recreation center and couldn’t get in because I was never given my passcode. Finally I received the passcode and it didn’t work, I would have to wait 10 – 30 minutes for maintenance to come and open the door for me because even though it was open the door didn’t work. The amount of times I was forced to adjust a workout or just go home because I would be late is countless, it still happens after living here for months. while I was using the gym I couldn’t figure out why the pool was never open. Shortly after getting my passcode a pipe burst in the recreation center and it needed to be dried out. I called and confirmed the day it would open because it wasn’t listed on the notice on the door. I was there bright and early in my exercise clothes and it was closed, so I called and no one picked up. I found out the new date and I was told it would be open in the morning, it wasn’t, when I called they told me it should be open some time during the day. Finally it opened, and the codes still don’t work. I walked inside to see all the workout equipment pushed around and out of place to the point that I had to move it my self just to be able to work out. I also found out from the maintenance staff that the spinning room was locked and I needed a POOL KEY, I have lived here for a few months and I didn’t even know there was a pool key.
I made an appointment to see a different unit at a time that worked best for all of our schedules, we get the the lobby and they closed for lunch because they were short staffed, we still haven’t received a call and its been a month.
The thermostat doesn’t work in my bedroom, its either however cold it is outside, or it is scorching hot, it took over a week to be fixed and even still it hasn’t been fixed right.
There was construction on the building face for two months, it started early, very early, my significant other works nights. We over came that, but then they stared working on where we slept at and managed to crack the wall and it still hasn’t been looked into.
I signed up for package notifications so that I could know when I had a package delivered, it turns out that the system wasn’t set up and I have been waiting for a package that arrived since November and was never notified, I just picked it up in January.

We lived at the Reserve (FW) for a full year and loved our time there!
The office staff is great, especially Theresa. She helped us get into the apartment over a year ago and was soon after transferred to another sister complex for most of the time that we lived at The Reserve. Even while she was at another location, she had no problem with us reaching out with questions or qualms. Now she’s back at the FW location!
The apartments at the complex are extremely nice. We lived in one of the updated versions. Every time we had people over we got non-​stop compliments about how nice it was and that it felt like a house, not an apartment. Maintenance was always very friendly and informative when they came to fix random things. The gym is great and clean! It has all the basics you need to get a good workout in.
Overall I would highly recommend the Reserve. They were very helpful if we ever had issues with neighbors or noise in our building. We were sad to leave, but it was perfect for that season of our life :)

Since moving into my apartment in November of 2014 I have had great interactions with the staff in both the office and maintenance division. As a Supervisor myself, it is refreshing to see a group of people who genuinely not only enjoy their jobs but also have a jovial familial commradrie with one another.
A special thank you to Theresa who has worked with me from the beginning. She exemplifies such a wonderful a rare work ethic, just as all others do.

Super clean updated apartments and complex. Great location & amenities. Can’t wait to move in! A special thanks to Kim who was absolutely fabulous! –BH

Keep looking for the staff in the office are lazy and RUDE. It would be nice if they would answer there phones/​return your calls when you leave messages. And it would be nice if they would fix the parking lights for it’s DARK and (nightmare when its snowy or icy) not safe. The computers and the printer in the community center do not WORK. I don’t think they care for the don’t live on there. I bet all they do is sit back feed there face and drink from there little coffee machine.

My girlfriend and I lived at the reserve for the past 7 months and it was the most disappointing and frankly disgusting experience of our lives. The washing machine dyed all of our clothes blue and the maintenance staff insisted it was working properly, the bathroom is old and we spent a week without a working toilet, the apartment was overrun with ants that were in the cabinets and our bed, and on top of that the maintenance staff requested access to the apartment just before we moved out and when we returned our 60 inch TV was gone. The apartment had facility workers that were looking in at my gf each morning in her bedroom while I was out of town as well, just creepy. The staff is rude on top everything else, reccommend that you pass on these apartments unless you don’t have any other options

My experience was wonderful at The Reserve. I came in couple of times to see all my options, Briana was so patient with us. She took extra time to show us all our options. It took a while for us to make a decision but I’m sure i pick a great place to live.

We went by this weekend to look into leasing an apartment in the near future. After living there 12 years ago we thought we’d give the apartments another look. Briana took us on a tour and spent time with us explaining all our options for apartment size and pricing. She was really nice and patient with us. The property is quiet, well maintained and plenty of options for rental. We left there with an application and plan on The Reserve being our future home.

We did not even get to move in and our experience has been horrible. Whenever we called to get information about the place they NEVER answered the phone. It took us on time 15 times to call until they finally answered and when they did they didn’t have the answers we needed so they had to always call us back, and again no call back. The leasing office is very unreliable to say the least. We worked with Kim and she seem very inexperienced. The apartments are too small for the price, and the complexes are all located on hills. (nightmare when its snowy or icy) It was a real headache trying to lease an apartment. We saved the future hassles and are not moving in. Anyone considering leasing, good luck!

Sadly, we didn’t even get as far as being offered any information on the apts. at The Reserve. The young woman had just walked back into the leasing office (towards her desk on the left) and basically told us that we close in 10 minutes (it was 4:40) and that we would need to make an appt. and it was too late to show us anything. This was after telling her we drive from Bonney Lake. She then said «She was writing up a lease for the two young girls at her desk».
The grounds look beautiful and maintained. We were in a position to rent an apartment, but after our experience; I seriously have to wonder how the office staff or anyone else that works there would make an effort to go above and beyond to provide excellent customer service, if something came up where we needed something. Hmmmmm, you know that olé say, «things happen for a reason». Guess we weren’t meant to seriously consider living there. Susan A.

The Reserve staff is highly rude to my fiancé who’s been living in the complex for two years and has done nothing wrong. The staff doesn’t follow up with him on any of his complaints that he’s made about the tenant below him banging on the floor if he’s walking in his room and to this person making to much noise. The floors of these apartments are very thin and creak, there no way to be quiet if the floors creak. Also, the tenant below him abused the security line by calling telling them he’s being too loud using his microwave and opening and closing cupboard doors. Security is meant for security issues. When you live in an apartment you will hear noise and people above or below you as people have to live their lives normally. If you expect to have a quiet peaceful place then you shouldn’t be living in an apartment. I feel that these issues have gone untreated and not followed up on when he reported them to the leasing office, just a flat out no follow up on any of the complaints made. I would think twice about moving here!

When I first moved in there were some issues surrounding getting repairs done but they have been resolved with the new management. The office staff have always been helpful and the grounds and amenities make it worth staying. I have really enjoyed the newly remodeled cabana… the work out room is top notch and the kids love the pool and indoor basketball court. My only cautionary tale is in regards to car break ins. I have had my car broken into once and my neighbor twice. Make sure you park in the light and have an alarm. All in all I can happily recommend these apartments. We did a lot of searching and were not able to find an apartment with similar amenities at this price range.

From the time I moved in, there were problems. from loose boards in the floors to possibly being over charged on my rent after the trash transition. The computers and the printers in the community center do not work. So if you need to use a computer, hopefully you have a laptop with wifi capability We have to pay $ 19 a month for a trash service that only take one10 gallon bag of trash 5 days a week. The average kitchen trash can is 13 gallons. Office staff is can be very rude and have no sense of privacy when it comes to their residents. The pool, and exercise areas are filthy. The walkways and stairs are always dirty. They charge for carports. I can understand charging for the garages, but there is not enough uncovered parking for the amount of units in this building. I’ve been waiting for them to clean my carpets for 6 months (since my renewal). They raised the rent $ 55 when I renewed (no good reason was given when I asked why). On the plus side… sometimes I can get a parking space somewhat close to my apartment, and they have some very nice functions and parties on the monthly calendar. I also like the new mailboxes. They seem more secure. I love the surrounding trees. The views are breathtaking. Unfortunately, I don’t believe they will change anything.

I really enjoyed living here, and wish I didn’t have to move. If I ever move back to federal way, and need an apartment, I’ll be coming back to The Reserve. The staff are very friendly, Theresa and Alicia are amazing; very helpful and professional, and always remembered my name. When I first moved out here I only had a week to find a place, and I corresponded over phone and email, and Theresa and Alicia always responded very quickly and were extremely helpful. As for the location, I loved how close I was to everything in town (stores, restaurants, parks, my work, and son’s daycare), but didn’t feel like I was living in the city; very calm and relaxing. I was in building 7, and was surrounded by large trees; every window had a great view, I never had a problem with parking, always felt safe, and never heard my neighbors. I miss it already, and hope everyone has as great of an experience as I had.

I have lived here for 15 months and these are my thoughts on this place:
1) Parking– Good luck I strongly recommend paying the extra $ 40 a month per spot or risk walking halfway across the complex.
2) Safety– For the most part ok although one night I did have Federal Way PD chasing someone around my complex at 3a and another day they were walking around the back looking for someone… but this is Federal Way so some of that is to be expected I guess
3)Amenities– They are average at best when they are open which seems to never happen when I want to use them.
4) Staff– Friendly but constantly changing. They listen to your complaint but nothing seems to get fixed when you asked. Someone is always coming «on Friday»
5)Cleanliness– Sub par, there was a windstorm 2 weeks ago and there is still pieces of roofing on the ground around my unit. As I walked to my car today there was the same diaper and empty can of baby food on the ground that has been here for a week.
6)Garbage– They use a garbage service that comes five days a week and you are «allowed» one bag. While this seems ok when you have more than one bag you get a notice on your door warning you. Recycling is available at a «small charge». What do you do if you have garbage on the days they don’t collect? Well you have a choice you can live with garbage in your small apartment or you can put it outside and walk past it every time you come and go and of course get a warning letter.
I Would not Rent here again

My bro used to live here years ago and it seemed nice. But that surely isn’t the case since I moved in about three months ago. My welcome flower pot was stolen off back porch the night I put it out. And then my motorcycle about four weeks ago, along with some dudes fifty feet away. Someone elses car was on bricks two weeks ago after getting their tires and wheels jacked. The apartment is doing nothing about it. And yes, walls are thin and new trash handlers look like thugs, probly dudes ripping off sh*#…
I can here my neighbor fart when she is opening her door and I’m in my living room; awesome if you like that sort of thing. Can’t wait to see what’s going to happen next. Maybe I’ll come home to a missing apartment if I’m lucky.

It is a satisfactory apartment in Federal Way, WA. We have been living here many years. We like its natural surroundings very much. Everything is OK except some non-​renovated units.

Parking is horrible. Far too many speed bumps. Walls are paper thin. Rarely is there peace and quiet. I’m woken up by some loud piece of machinery on a daily basis at 8 sharp. Find somewhere else to live, this isn’t it.