Sheffield Square

I moved into Sheffield Square in 2014 and I absolutely loved living there. Maintenance was always quick to respond. The people in the front office were nice and always remembered who I was when I came in. My boyfriend and I decided to move into a larger unit once the lease was up. One month into this new lease, the new management took over.
This is when living here became hell. They had shut down the online payment system, requiring us to come into the office to pay. Both of us work full time and had to take time off from work to come into the office since they did not have a drop box. Then they «accidently» shredded our money order and wanted us to take more time off from work in order to go get a new one and bring it in.
Our AC wasn’t working properly in the summer. Maintenance came out around 30 times to come look at it. They had to put freon in it at least 10 times, had to replace parts, yet there was nothing wrong with it. Our electric bills were $ 300+ for a 2 bedroom apartment! The manager told me that this was normal for a 2 bedroom apartment. I have lived in a 4 BEDROOM HOUSE that didn’t have light bills like this. Our AC would run all day long and the apartment was still hot. The manager told me I needed to put my AC at 60. Whenever maintenance would come to look at it, they would leave lights on in the house. I tried to take the issue to corporate, but they barely respond. I even tried to call the company President. Never got a response back. I contacted a lawyer about the matter. Because the company had shut down the website, there was no way to track all the work orders we put in for our AC, so there was no case.
The tiles in our bathroom kept shifting and the «paint» on the bathtub kept coming up. They sent a contractor to come look at it. The contractor stated that the bathtub was sinking and needed to be replaced. Instead, maintenance re-​caulked the tiles and resurfaced the bathtub. They had to come out every few months to fix their «quick fix.»
The woman in the front office never remembered who I am, even though I have gone in there numerous times. They still act like I am new to the complex. Most of them barely speak English and act like they don’t know what the hell is going on. They closed the gym to do renovations. They posted signs throughout the complex to come check out the new state of the art gym… that is only open while the office is open. Most people work during the day. I had to get a gym membership.
When it was time to move out, they lost my 60 day move out notice. Then when it was time to turn in my keys, they had the wrong move out day even though I was moving out the day my lease ended.
Over all the last year of living at Sheffield Square was a horrible experience. They have increased the cost of rent, but the place hasn’t gotten any better. They put in a dog park, but no one cleans it up and it smells horrible. The 2^nd pool in the back doesn’t get cleaned and looks nasty. They raised the cost of trash from $ 15 to $ 25 without notice. In the Summer, they play the music at the pool 24 hours a day. I asked them numerous times to turn it off at night as I could hear it in my bedroom, but it didn’t stop until the courtesy officer who is also with GPPD had to talk to them about it. Every now and then, it would still play all night long, even in the Winter.
I waited to post this review out of fear that they would try to with hold my deposit for it. However, because they shut down online pay, they also had no way of tracking our utilities bills. They could never tell us how much it would be, causing us to go 3 months behind when it was time to move out. I have never not gotten my full deposit back from any place I have lived. My entire deposit is going towards paying utilities.
Unless you want to throw your money away, PLEASE DO NOT MOVE IN HERE!!!

The complex has potential but the staff needs help in all areas! I had a water leak in my apartment several months ago from the apartment above. Unfortunately it happened while I was away from home. Therefore when I arrived I noticed a nice sized puddle in my kitchen and stains on my walls. When I finally did get ahold of the office staff (several hours later), I was notified that the apartment above had a pipe bust. Not once did anyone think to check all surrounding Apts. The maintenance personnel arrived 3 hours later and unprepared. He used my mop out of my apartment without asking. Broke my mop and just stood it up against the wall like nothing ever happened. I was then told to go to the office as soon as they open the next day to to speak with the manager to notify them of all of the events.
Here we are 3 months later and I am still finding mold in my apartment. I am definitely on my way out of here!

We agreed to sign a one year contract because of a car garage availability. We never got the garage. Each month we were told «You’ll get the garage on the first of the next month». Each month passes by, we are charged for the garage but guess what, we never got a garage. Each month I would send an email to the office inquiring about the garage. They ignore my emails.
This is how the garage situation typically goes: Manager tells me «We may have a garage available by the end of the week. I will have the guys check it out and give you a call later today». I never got any calls or updates.
Management is quick to charge us a fee for having boxes on the balcony yet when asked about our garage we get the run around. «Oh management just took over 12 months ago and we’re still updating our inventory». Great story! The garage we were promised is taken up by one of the maintenance guys. How do I know? I’ve seen them open the garage multiple times. They store paint buckets, screen doors and other junk inside. UPDATE: We got our garage 5 months into the contract!
Maintenance takes their sweet time. I’ve had to send duplicate requests just to get their attention. My mailbox lock was broken. I had to place two requests one week apart just to get them to fix it. I requested an additional apt key to be made. They told me it would be dropped off on the kitchen counter. After two requests it turns out the duplicate key never left the office.
There has always been potholes with multiple failed attempts at patching them up. The apartment building is so poorly insulated that it gets super cold during the winter and super humid and hot during the summer.
So if you’re not looking for a poorly insulated apartment with a garage, and don’t mind waiting a week or more for maintenance to fix your apt then Sheffield Square is the best apartment to sign up for.