Merchant’s Tire & Auto Centers

Went here to get one tire replaced, I was told it would take 2.5 hours at least! Ok so made an appointment the next morning, the guy helping me said I’d be done by 8:30 if I came in at 8. The next morning I show up about 7:50, get checked in and have a seat. Around 8:15 I look up and see my car still sitting In the same place so I say something to the guy he seems to be the manager and he says oh yea, we don’t have an air compressor! So this guy was going to have me sit there for however long while they figured out how they were going to get a new air compressor. Ridiculous! I was also in uniform and had mentioned I had to be at work at a certain time so he should have said something to begin with.

Made apt online for 1230 Got here at 1145 and car was not taken back till 1 pM. it’s now 2 pm and car is not ready. Are they extremely slow? Why does it take more than an hour for an oil change… come on now, slow is slow. Should have made apt at 7AM THEN my car would have Been ready by noon. Slow as crap. And the car is a 4 cylinder!!! WTF???

I was driving my rental car from Newport News to Virginia Beach when one of the dashboard warning lights illuminated. I pulled over and called Hertz. They told me I should open the hood, check things out, add some oil if needed and see if that helps.
Ummm hell no. FYI, I’m paying you to provide me a car that works. I’m not paying you for ME to be a mechanic. I’m especially not paying you for me to be a mechanic in the middle of nowhere Virginia in the dark on a Friday night. Sorry!
I hung up and did a quick Google search — Mercahnt’s came up. I explained my situation and the man told me to come on by and he could check out the car.
Upon arrival, the guy greeted me and promptly came out to my car to start checking things out. He ran a bunch of diagnostic tests and made sure the car was ok to drive before sending me off. To top it off, he was extremely kind and didn’t charge me for anything.
Did I mention this all went down during the last hour of business on a Friday night?
Really was impressed with the service I was provided and much appreciated in a time of need. If I lived in the Hampton area, I’d definitely come back here to get my car serviced. Thank you!

I recently took my car here to check on a tire that had diminishing tire pressure that caused my low-​tire light to come on in my car. I went to the Merchant Tire in Newport News last fall when I had issues, but this was a more convenient location for me, so I decided to try it out.
I called ahead and described my situation with an associate who recommended I take it in as soon as I could. I took my vehicle directly after work to have it looked at, with no appointment. They had other customers with appointments, so I did have to wait, but they took my car back within 20 minutes and within 40 minutes I was out the door. I heard the staff recommending other walk-​ins to leave their vehicles overnight or if they could not help the client, direct them to other businesses who might be able to help.
They were very professional, polite, and timely. I was very happy with the level of service that I received and will happily refer them to anyone who might need to have their car checked out! They were able to remove and repair a large screw that had gotten wedged into my tire which caused a slow leak. I am so happy with the quality of service I received I will certainly be back if anything else should happen to my vehicle.