Macy’s

Do not ever shop at the Macy’s Furniture Store. Bought a size double mattress and waited a week for it to be delivered. They sent a Queen Size mattress and I told the driver to just put it back on the truck, spoke with customer service and told them to cancel the order and give me a credit. They said no problem I would see credit in 2 days. To be safe I called the store and made sure they cancelled the order too. Checked my credit card a week later and not only wasn’t there a credit but they had another charge for a new second mattress (that I did not order). Called store and they said the was a «ghost charge». Who every heard of a ghost charge!!! Store called customer service and then let me knew everything was going to be taken care of and I would get a credit for first charge and the
ghost charge would disappear, because that’s what ghosts do, I guess. Soooooo, just checked my card again and ghost charge has now been applied to my account and the first charge is still there. Called store AGAIN, told I now have to call a third party to be a go between the store and my credit card!!! Are you kidding me! NEVER, NEVER, NEVER shop at Macy’s Furniture! Still don’t have a mattress!

While the last thing I ever want to do on the day after Thanksgiving is shop, my husband talked me into running a couple of errands with him.
We ended up at a nearby Macy’s. I can’t tell you the last time I was in any Macy’s outside of the one in NYC, but here we were in search of a particular men’s shirt.
I was surprised as soon as I walked in. No hordes of people on this the «biggest shopping day of the year»! It was almost too good to be true and I found my inner reluctance melting away.
Almost as soon as we hit the men’s department, we were greeted by a salesman with an offer to help. Alas, the shirt hub was looking for was not available. We discovered this fact a lot sooner than we would have without the salesperson who knew right where to look.
We’re both the kind of shoppers that actually like knowledgeable salespeople helping us but are usually bemoaning the lack thereof these days.
Our next stop was linens. Here again things were calm. Where was everyone at 1:00 PM?
Things in the linen department were so slow in fact that we had not one but two very helpful saleswomen assisting us. Hubbie’s sense of humor wins salespeople over all the time even in hectic situations, as they were falling all over us… laughing with the customers is always better than dying of boredom in your job.
There were some gorgeous sheets calling out to me here. Silky, high thread-​count and amazingly inexpensive given the sale for this Black Friday.
There was an unfortunate lack of organization to the merchandise that I have come to think of as typical in department stores, sad to say.
However with all the sales help we had, there were enough of us all up to our elbows in sheets trying to find the right sizes and then the extra pillow cases I wanted.
But we found it all and quite surprisingly had a bit of fun while doing so.
Then these two lovely ladies were turning drawers upside down just to find us a coupon they were surprised we didn’t have to begin with, for an extra something or other percentage off. They were sweethearts really and the sheets were an absolute steal.
From here we roamed around the kitchenware department. We didn’t need anything but hub is drawn like a moth to a flame to pots, pans, kitchen gadgets.
There were a few people shopping here but no crowds and again almost immediately we were asked if we needed assistance by a salesperson.
This visit to Macy’s was not only painless but surprising.
It reminded me of the good old days when getting help in a department store was the rule. This visit might even be the start of turning a department store loather into a lover.