Dynamex

They deserve 5 negative stars. I almost hate to put this in print – any advertising is good advertising right? Well I can’t leave the review without leaving one star so there you have it.
Worst delivery experience ever. They are the delivery contractor for Airport Appliances-​we bought a new fridge at the Berkeley store. AA is a nice little business but if you shop there DEMAND an alternate delivery company or don’t buy there.
We paid to have the old refrigerator removed, the new one installed and the water line to the ice maker hooked up with a new stainless steel line. When the truck and 3 men arrived they said they couldn’t take the old fridge-​it was the wrong style. Then they said they couldn’t disconnect the water line – it was copper and was in front instead of the back – so I did it for them with a pair of ordinary pliers. Then they said they couldn’t move the fridge without damaging the kitchen tile because they couldn’t remove/​retract the feet, so I did that for them using the same set of pliers. Then I removed the door handles so it would fit out of the kitchen and pulled the fridge into the room. At this point we had to have the salesman at Airport Appliances call their manager to get them to even take it! They brought the new fridge in and handed us a cheap plastic water line and told us they didn’t have the tools to install it. I told them to get out and that I would do it. Needless to say they weren’t tipped and their attitudes and service were so poor that we also wrote a letter to the headquarters in Texas. Clearly, looking at these reviews, they don’t care. My next step is to write to Airport Appliances and try to get them to drop Dynamex as their default delivery service. PLEASE JOIN ME!

This company is horrible. I cant believe they’re still in business. Lying about delivering packages and making you wait days to get it officially delivered. Amazon should just stick to at least Ontrac

Worst delivery company ever. $ 100 for having some stupid Ikea shit to be delivered, ended up screwing up our entire week end. 4 hours time window on Saturday. Well that’s one big window, but hey, that’s fine. 4 hours, 5 hours, 6 hours. No news. 7 hours, I got a call telling me the driver was late, but he’ll be there in an hour. Fine. 1 hour. Got a text from the driver: «I’ll be here in 30min». 2 hours later, no news.
Sunday. No email, no message, no nothing. I called them back. «The delivery has been rescheduled today at 4pm». Well thanks for letting me know. We had some important errands to do, so we went, planning to be back a little before 4 (you know… already screwed up our Saturday, so we were a bit off schedule). At 3pm, we had a call from the driver telling me he’ll be here in 5 min. We said no, not before 4pm. He said ok, I’ll do another delivery, and I’ll call you back. Needless to say, he didn’t. We tried calling him over and over but with no success.
At 8pm we understood he won’t be back (we are very smart people), so we called the customer service. People were great, they tried to call the driver, again and again. The representative finally made him come back to do his freaking job and assured us he will be between 9pm and 10pm. He finally arrived at 10:40pm.
Did I mention this is the worst delivery experience in my life? They owe us a week end. This is unacceptable.

I wrote a lengthy review on these guys a few days ago. Like in many other cases, my Amazon Prime same-​day-​delivery package was «lost.» When I called Dynamex customer service, the two people I spoke to were very nice. However, it is a delivery service, and they couldn’t deliver, so they get 2 stars.
I called Amazon, received a refund, and re-​ordered my items. My second order was delivered by Dynamex very promptly. A guaranteed same-​day service still shouldn’t have taken five days, and two attempts on my part.

Very happy with the shipping company. Delivery was on point. They called the night before delivery date told me to expect them the next day between 9am to 1pm. The day of delivery got a call from the driver at 9am said he would be here in 30min and did exactly that.

Magically bad «customer service».
Ordered from Ikea.
Received robo call confirming delivery time
3:36pm, driver called saying he was running 30 minutes late
Kept our receiving dock open late, waited until 5:20. No show.
Received email at 6:07 claiming shipment delivered at 5:57
No it was not
No attempt to schedule re-​delivery
Called them. They Claimed it was delivered
Finally admitted it was not.
Rescheduled for Sat delivery
Our business is closed on Saturday
Sent our own freight company
They refused to release goods despite being shown email from IKEA releasing goods to will call and IKEA invoice
On phone, lied again and claimed not shown paperwork, using profanity.
Still can’t get our shipment…
NEVER ever use/​trust this company,

This is probably the worst carrier I’ve ever seen. I purchased something off of Amazon with same day delivery with Dynamex as the carrier. They threw my package on the lawn in the middle of where the sprinklers would go off. On top of that the package was visible from the street and to anyone walking by.
Other carriers don’t always carry the package to my front door because I have a gate, but everyone at least puts it inside of the gate. Worse I’ve had before Dynamex was they put it ON my gate but that was no big deal.
This company seemed like they were in such a rush I could’ve imagined them just flinging my stuff onto the lawn and driving off. I’m not asking for a deluxe delivery service, but at least put it on the sidewalk.
I guess people don’t usually write reviews unless they’re really happy or really upset. You can guess where this one is coming from

Wow! I am almost in shock over how pleasant my experience was. I ordered two sofas from Ikea for our office in San Francisco. As I was waiting for an automated call from the delivery company the day before the delivery was to be made, I thought to look up Dynamex to get a phone number in case I missed the call. When I saw all the terrible reviews on Google and on Unilocal,I was horrified. I hoped for the best, but mentally prepared myself for the worst. I sincerely hoped that I would be one of the few lucky ones to have a good experience.
I started to get worried as the work day drew to a close and I still had not received my automated phone call with my 4 hour delivery time slot. From reading other people’s reviews who had actually called the company I saw that The call would happen sometime before 6:00 PM. I received the phone call at 5:56 PM telling me that my delivery time would be between 12:00 PM to 4:00 PM.
The morning of the delivery, I informed the building security guards of the delivery. Fortunately for me, the building guards work 24/​7, so if the delivery came late, I could at least count on the guards signing for the package in my absence (I was not going to stay at work until 9:00 PM for a delivery that may or may not show up). With that in mind, I set my worries aside because the delivery will get here when it gets here. But of course, I still had hopes that my delivery would be on time, and that my delivery would also arrive in the earlier part of the time frame.
Count my lucky stars, I got a call at 12:12 PM from the delivery truck driver informing me that he was 20 minutes away. As I went down to meet him, he called again upon his arrival to make sure he was in the right place. I met him at the loading dock, and he and his colleague made sure my large boxes of sofa parts got safely up to our office.
I am genuinely very surprised and extremely grateful that my experience with this company went so smoothly.
I hope you guys are able to keep it up and turn things around!

I bought a sofa and a foot stool and had them delivered. After I read all the horror stories about Dynamex, I was really worried about the delivery.
I called Dynamex’s customer service and got through their Ikea specific person the day before the delivery. She told me that I would get an automated call from Dynamex regarding the delivery timeframe before 6:00. I wanted to make sure that I was on their schedule, so I asked her about my order number, and she confirmed that the delivery was scheduled, so I was relieved. Around 4:00 that day, I did get an automated phone call from them and was told that my delivery would be between 10:00 — 2:00.
On the day of the delivery (next day) I got a phone call from the driver about 11:35 and he told me that he would be at my house in about 5 minutes. Sure enough, he was here in 5 minutes and delivered my sofa and the foot stool. 2 men were polite and careful with my boxes.
I had a completely different experience than most of the reviewers who rated them low. The delivery was on time and the customer service was courteous. Also, right after the delivery, I got a phone call from Ikea surveying the delivery.

If you choose Dynamex to deliver your IKEA furnitures, you will never get them.
If you buy furnitures from IKEA and take their home delivery, IKEA will choose Dynamex.
What’s more, Dynamex employees cannot reach out to their delivery driver all day long.
Haha Dynamex is the biggest joke I’ve ever heard this century.

I would choose no stars if I could.
I was on the phone with your company for almost thirty minutes getting the ring around on a product I had ordered. My item was suppose to be shipped to your Hayward, California facility on October 1. I went there that day in the evening but order was not received. I was reassured I would be getting a phone call once my item arrives to the facility. 10 days later still no phone call. I call today and keep getting re routed to your call center. After many different attempts in getting a hold of an actual person at your Hayward facility, not only was the call taker rude but not very apologetic the fact that they screwed up. I will make sure the better business bureau will hear about your lack of customer service.

Quite possibly the worst delivery service ever.
If you are ordering from IKEA, they are the delivery service that IKEA will use.
Do not, by any means, use their service to get IKEA products delivered. Choose will-​call and do whatever you need to do to pick up the items yourself or use a preferred courier service.
There is no transparency for customer service. Multiple re-​schedules were cancelled without notifying the customer. Inconceivably discourteous.

Is there a way I can give zero stars? Their services have caused my fiancé and I so much frustration– taking time off from work to wait for these folks to come and assemble our Ikea wardrobe. I have never had to deal with folks who care less about people’s time, make commitments they can’t keep and straight up just don’t give a shit about service.
It’s been a week with 3 days of waiting around– maybe tomorrow there will be a miracle and someone will actually show up and grace us with their services. Just maybe.

I bought furniture in store and placed a delivery order that was going to be done through Dynamex. They were supposed to deliver the next day but their truck «broke down.» I rescheduled delivery for Friday and they could not give me an exact time. I waited on Friday and after calling AGAIN to find out about my furniture I found out they could not find my furniture. I called Ikea and Dynamex and they kept redirecting me to other people to talk to because they had no idea where my furniture was. I emailed Ikea and talked to 6 different people today and spent 3 hours on hold. No one knows what happened and no one can help me.
After a week of being excited for my furniture and 2 full days of waiting with nothing, I’m just trying to find my furniture and get a delivery refund. This is the worst customer service and I have no idea how they can expect to keep customers coming back with such poor reliability.
If Ikea or Dynamex can help me find a good solution to this I can change the rating but so far I would not trust Dynamex with your furniture or any serious customer concerns.

This is a review for Dynamex (IKEA’s delivery service)
I bought a king size bed, slats, and mattress from IKEA and paid for a delivery service on Thursday. I was informed by IKEA that Dynamex would call me Saturday to let me know of a 4 hour delivery window for the Sunday.
Saturday:
I never received a call from Dynamex.
Sunday:
I called them as soon as they opened to find out what was going on and was told that no information on my order has been updated and to call back in an hour…
So I did call back in an hour and was told that I did not have a delivery scheduled and that neither the dispatch nor the driver was picking up the phone. I was assured by the woman at Dynamex that she would call the driver every 15 minutes to get an update on my delivery and that she, in turn, would call me to give me a status update.
Sure enough she did call me back (only phone that was ever returned) and let me know that no delivery window was available.
I called a few hours later again and spoke to a very rude man named Michael who interrupted me numerous times. He told me my order «could not be located.» When I asked for an explanation he simply said, in a matter of fact tone, «Your order is lost and there is nothing I can do» Wow.
Monday:
I called around 11 am and spoke to a woman who said no delivery window was available but promised me that I could expect a phone call back from Dynamex in a short while at which time I would receive a 4 hour window for delivery the following day. I was worried when she added, «If you don’t receive a call, call us before 4pm today»
Well, as I am sure you can guess, nobody called me.
So, before 4pm I gave Dynamex yet another call. Again I spoke to Michael who gave me the run-​around. Same, story «ma’am your order cannot be located in the warehouse» and «ma’am, we are doing our best.» When I ask Michael for details/​an explanation he acts as though I am irritating him. I let him know that another Dynamex employee let me know that my delivery would happen tomorrow and I could expect to get a delivery window today. He basically said that wasn’t true and that I was shit out of luck. What customer service!
I STILL HAVE NOT RECEIVED MY ORDER. IKEA should not do business with this clearly incompetent company. Yes, this is the fault of the delivery company, but I hold both IKEA and Dyamex responsible.
If you have to buy something oversized from IKEA may I suggest renting a U-​Haul or Truck for the day and doing it yourself? There’s no doubt that it will be cheaper and more efficient.

Dynamex lost $ 1600 worth of merchandise. What’s worse is that they lied to us and kept us waiting for the order for over 24 hours, while they tried to find it. And they do not reimburse. They make customers go through IKEA for reimbursement. And IKEA will not reimburse you until your Dynamex account reflects the loss of merchandise. It took 2 days, 10 calls, 1 disconnect, and endless hours on hold to get my account updated.
If you can avoid it, never order IKEA merchandise for delivery, because you do NOT want to deal with Dynamex or IKEA’s help line.

A lot of the reviews on here freaked me out but I had a decent experience. The whole last minute knowledge of the actual time slot of arrival is stressful though (for those in advance IKEA orders). They didn’t even call me until 930pm the night before. I was told a 10am to 2pm time slot through an automated call. You can call (800) 883‑6600 to get the status of a delivery — they have a quicker wait time than IKEA customer service.
I was pleasantly surprised that the trucks came early on in the time slot (around 1030) so i didn’t have to wait too long at all. They did not call me before coming, but called me as soon as they arrived at my building. The actual delivery was fine, although they didn’t seem very careful with the furniture.
I don’t think I would want to do IKEA delivery again just because of the sheer stress and the inability to plan my day properly.

My roommate and I were moving into a new appointment and had a delivery appointment on Saturday. Excited for our furniture to arrive, and to get moved in, this is where the trouble began.
Unlike what was promised to us via e-​mail and the IKEA website, we were not given a four-​hour window any number of days in advance and there was no scheduling the time with the company. This was unfortunate, since we only had the loading dock in our building booked for a particular four hour window and had to cross our fingers that the delivery would arrive during that time. We were finally called the morning of by the delivery company, and negotiated the time block to overlap with our loading dock reservation. Unfortunately, Dynamex arrived an hour early.
We ordered 19 boxes worth of furniture (7 pieces). Out of those, we received 4 boxes (1 piece of furniture — our couch). The movers insisted that was all they had for us, so we called IKEA and opened up a case. Dynamex claims that they delivered all of the furniture we ordered, but we must give them 48 hours to search the warehouse just in case. As evidenced by our sleeping on the floor for the past four evenings, they have not yet delivered the furniture. If they cannot find it, then they will ship us new furniture within the next 1.5 WEEKS, which is absolutely unacceptable considering how far in advance we put in this order.
Based on previous reviews, I can see that I’m not the only one who has had this problem. It appalls me that IKEA would use such an unreliable service to deliver their furniture. If you’re considering buying IKEA furniture and are looking for a delivery solution, I would suggest going the route of same-​day store to door shipping instead of putting up with this infernal company.

Had appointed a delivery today through IKEA.
1. First they blamed ikea for giving them the wrong number, where as the document that IKEA sent them did not. They ought to understand what +1 in a phone number stands for.
2. The driver did not even show up at the address but still wrote down that he did and that no one answered the door. Funny because we were sitting in the lobby the whole time, not to mention that the building has a door man.
3. Calling 15 min after they supposedly been there they could not divert the truck. The woman on the phone was not understanding and acknowledged no fault on their part.
4. Regarding 3, we called 30 min to when the delivery man said we were not there to see where the truck was. That information was apparently not any hint to that we were waiting for it.
Really disappointed with this company and I can’t understand why IKEA uses them. The door man just shook his head to what we had to go through and I hope no one else has to waste 4 hours like we did (but I guess more will).
I wonder why they even have a customers service number. They can’t deliver any service what so ever. They don’t even understand how phone numbers work, apparently.
I’ll call tomorrow and see if the manager is any more compliant, but my guess is that they are not.
My advice: Avoid them at all costs and if there was a 0 star alternative they truly earned it!

Their delivery drivers will go to the wrong address, NOT call you, and dispatch will inform you 10 minutes later that the drivers have already moved on and will not be coming back the same day — even though you have waited 5 hours for your furniture, and it wasn’t your fault that they went to the wrong address.
The best thing? Even though their drivers made the mistake of going to the wrong address, no one tries to reschedule with you. YOU have to call IKEA, several times I might add, get put on hold for 20 minutes at a time, only to be told that the E-​Commerce department is closed for the day and to call back tomorrow.
After calling several times over 2 days, you finally find a person who cares enough about their job to apologize for your inconvenience (must be a new employee). But still, another 20 minute hold while they reschedule the truck for you. Let’s hope that this truck doesn’t go to the wrong address. I guess I’ll find out.
UPDATE: The items were finally delivered this go round. However, their automated system has called and left me 3 voicemails confirming my delivery appointment. AFTER it was already delivered. I think they are going to call me forever.