Reed’s Home Delivery

I was extremely worried with all the reviews I read after finding out Reed’s Home Delivery was going to deliver my bed to me.
They called me Wednesday to setup a delivery on Thursday, but I asked for them to delivery to me on Friday instead. There was a gentleman on the phone who talked quite fast and it was hard to understand him at times. However, it didn’t bother me.
I called on Thursday morning to see if I can schedule a delivery for Friday and the girl whom pick up told me that they haven’t set up a route yet and will call me back within an hour to set up a time.
Funny thing is I received a call less than 30 mins after to confirm a delivery for 9am-​1pm. Great thing was they called me at 10:00am today (Friday) to let me know that they were 30 minutes away. They arrived at my door (I live in an apartment complex and on the 4^th floor) around 10:37am, came in, set up my bed, cleaned up, and were gone. They were done at 11am! I was impressed.
Overall, I had a great experience and I am glad I didn’t encounter any of the issues that many reviewers had.

I have never dealt with a delivery company quite like this, nor do I ever hope to again. These reviews are very accurate of the service and treatment you will receive from this company. I had a furniture delivery installation for a client and I was very clear about what needed to be done for this delivery. Upon delivery, I was told that the specific scope of work I had been very clear about and had put in writing could not be done. Instead of the office manager taking ownership for it, she continued to defend her mistake saying that I was the one wrong. As she and I were talking the owner gets on the phone and starts screaming at me. When I asked why he was screaming at me and if he even knew what was going on and why I was upset he answers no. His behavior was crazy and irrational. I really don’t know how they stay in business with the level of non-​professionalism they display.

I am pretty sure all the favorable reviews were people Reed’s hired to write them. Average ¹¹⁄₂ stars?, one star to many. This company is so bad, it is hard to imagine they are in business. Avoid them at all costs!!! Don’t let them near your home.
Unfortunately they contract with companies to deliver goods, so you can not control the fact that they will be delivering to your home. A fate I would wish upon no one. Lying, cheating, rude delivery people and staff, all the way up to the owner Tanya Reed.
THEY RAN OVER MY GARDEN!!! They admitted doing it, said they would pay for it and when I submitted the bill refused to pay. The trouble I now have to go through to get this fixed is unbelievable. Shame on you Reed Home Delivery, hopefully there is a place in furniture hell for you

Wow, wish I’d looked at the reviews before ordering furniture from Wayfair! Had I known this was the delivery service, I would have NEVER ordered a dining room table from them. They were supposed to deliver today, my husband took the morning off work to be there and then we got a call in the morning canceling the delivery! With no explanation. Tried to get Wayfair to help and it was all lip service. They did NOTHING to help. Finally spoke with Reed’s and the guy was rude and was unable to help me. So now they say they are coming tomorrow, I’m not sure what we’ll do. Hopefully they’ll show. Either way, NEVER EVER ordering furniture form Wayfair again. Very disappointing.

I was so hoping I was going to be one of those customers giving this company 5 stars, but I can not. I’m in the one star group.
Delivery scheduled for today. They call and say they are 15 minutes away and then 3 hours later have not shown up and their dispatch can’t get hold of the driver. Not a good sign. Getting hold of any one to pick up the phone is hit and miss. You just have to keep calling.
I won’t be ordering anything from WayFair that requires a delivery service. Stick to UPS and FedEx size packages.
If this turns out better I’ll update my rating.

I never write reviews, but I had been meaning to write a great review of Reed’s for a month now, and seeing some of these negative reviews feel even more compelled. I had ordered two swivel chairs through a shop in SF in September and they were months late. I was having a party Dec. 3 and it looked as if the chairs might get to Reed’s warehouse on the 2^nd. I had three different phone calls with three different people at Reed’s over a few days, and with no information at all – I didn’t know what shipping line was coming from North Carolina, did not have a shipping number (the shop I ordered from was MIA) – the three people I talked to very generously spent time trying to help me, and they all knew about my situation after the first call, so they were sharing information. Then when the chairs actually arrived late on the 2^nd, the manager (John, maybe?) called me at 5:30 pm to tell me that even though they were not scheduled to do any deliveries on my side of the Bay on the 3^rd, he had made an arrangement to get the chairs to me. On time, in the pouring rain, two very nice men brought me my well protected chairs and it made a huge difference to me. I could not imagine better service.

I ordered a bed off Wayfair, which was going to be delivered by Reed’s. The first time they attempted delivery, I got an email of the delivery window. However, they did not deliver and never contacted me as to why or what happened or what next steps would be.
A few days later, with no warning, I got a call saying they were going to deliver in 15 minutes, and when I tried to get more information, the person hung up on me. We waited for half an hour and no one showed up. After that, I called and tried to reschedule, and the person on the phone said they wanted to deliver it the day after. The condo complex I live in requires the loading dock to be booked in advance, so I booked the dock and let them know what the time and date were.
They called the day before to tell me their delivery window, which only overlapped with the loading dock booking by an hour, and I mentioned again that I only had the loading dock booked for a certain time. The person on the phone said they would try to take that into account. Then they tried delivering it outside the time window and said they could not deliver it during the one hour that overlapped with the loading dock booking. When I called again, I was told they could not have the driver go back for the time I had booked and that I should try again, even though they could not guarantee what the delivery window would be.

No complaints. My delivery window was from 1:00 — 5:00pm. They were done dropping off my new dining set by 5:30pm. No damaged boxes. Overall happy with this company.

Called me about a delivery I was supposed to get today. Gave me a 30 minute notice. Never came and they aren’t picking up their business line.
I also contacted Wayfair, the company I ordered it from, and they we’re unable to help making this a pain to deal with.

Not horrible, not great either. They got my delivery on Monday and called Tuesday to arrange delivery Wednesday from 10am to 2pm. Knowing how tough it is to negotiate delivery times during peak season and with how far we are from Hayward, I said sure. Was at the house from 10 to 2 and no one came. Called their number at 2, rang and went to busy about 6 times. At 230 finally got a person who put me on hold. After holding for 7 minutes or so I asked what was going on. Was informed that they were 3 hours behind due to a mechanical problem and to expect them between 4 and 5. I asked if the delivery guys would call ahead, he said yes. Truck showed up at 345 (no call) and delivered into our dining room. They were efficient and polite. Bottom line: be vigilant, be at home, call often if you want your stuff.

The absolute worse service ever!!! I cannot believe Wayfair isn’t doing something about this! My bed was not delivered simply because the guys thought there we no way it would get up the stairs but they didn’t even try! I’m appalled that this company is still in service

I took the day off and my couch is not here. I’m really upset. They called me yesterday to say it would be noon-​4 PM for my delivery. Their website says I won’t have to wait longer than the 4 hour window. It has been over 4 hours, with no courtesy call to me. I’ve called them 12+ times and their phone number just rings and rings and eventually goes to a rapid busy signal… no vm… no help… WTF??? I am so disappointed.

Worst service I’ve ever experienced with a delivery company. I get deliveries on a daily basis from UPS, OnTrac, and FedEx and nothing comes close to how bad these delivery guys were.
I purchased a bathroom vanity and mirror from Wayfair. The item was shipped on time which was great but the delivery guys were incredibly rude. When I opened the door, they just said «Oh good… here» and started to walk off. Mind you there were two boxes and the largest was probably 100 pounds.
So I asked them if they could help me move the boxes just inside my door to get them off the street.
They said «We don’t do that.»
I replied, «Well, they’re kind of heavy and I can’t move them by myself. Could you help me?»
He said, «They’re not so heavy,» as he shoved the heavy one to show me he could move it.
So I started to struggle with the smaller of the two boxes and drag it inside and I mentioned to him that I happen to be 3 months pregnant (not sure if he heard me) but I don’t think I should have to mention my own personal medical condition to a delivery driver when I’m just asking for a little human decency and kindness. I mean, I know it maybe isn’t explicitly in your job description, but what about just being a nice human being?
It took 2 large men to move the boxes to my front door and they were refusing to help me move it another 3 feet?
In any case, he saw me struggling and shoved the boxes in the room and said «Okay? Done» and he walked off.
Unbelievable.

When the CFO-​Tanya-​speaks to customers using a hostile tone and belligerent attitude-​as she did with me, there remains no doubt that the organization is seriously dysfunctional. Mind boggling how a company, such as Reed’s can constantly operate on the brink of chaos and stay afloat financially. Perhaps an operations manager at Wayfair can take a few moments and explain to their contractor, Reed’s, that deception, intimidation, unprofessionalism, stonewalling, and aggressive hostility are NOT the desired attributes of a thriving organization. In particular, one that is associated with their brand.

The amount of time I’ve wasted with this company* is insulting. Is this a drug front?! Based on my conversations with the staff, I would say so. Not only do they sound like they’re on drugs, but they seriously DO NOT GIVE A S**T*. As of today, they’ve missed 3 deliveries.
I’ve learned to never order from Wayfair ever again. I’ve learned to always check the Unilocal reviews of the company that’s delivering my items. I’ve almost sworn off of deliveries in general. Thank god I have an SUV.
These fools* missed several deliveries because they couldn’t get their STUFF* together. I told them the table was at another location and they said «oh yeah sure» and then called me to say «Unfortunately, we cannot deliver your order because it’s at another location.» I told them that I mentioned this during the delivery call and they said «Oh, your note is on there; no one read it.» As though that’s a job half well done.
I got an email tonight that they’re coming tomorrow. No one called to schedule it. They just do as they please. I’m 99.9% sure they won’t show. And if they do, they’ll have to wait for my indignant butt* to be ready for them.
Reed’s Home Delivery is a waste of space. And to be a waste of space in Hayward? Kudos! I hope your drug front is profitable.
*Imagine the most foul word possible. Please note that I did not use the c-​word.

I read a lot of these reviews and was very worried, but I’m happy to say I had a great experience. Bed and dresser (Wayfair) arrived at Reed’s last Saturday. Reed’s reached out to me on Tuesday morning (Monday was a holiday) to see if they could deliver on Wednesday. I told the agent that I was working in the valley but Saturday would work. As promised, they called back on Friday to arrange Saturday delivery set between the windows of 1−5pm. On Saturday, they called at 12:30 telling me they were 30 minutes away and arrived on time at 12:50.
Delivery went great and the items were brought to my 3^rd floor apartment as promised. Delivery guys were friendly and efficient, and the call agents I interacted with were great as well. They never emailed me but stuck to calls which was good.
This was definitely an experience where Unilocal freaked me out, but delivery went perfectly.

Awful service. Who knows if we’ll ever get our furniture. It’s been sitting at their warehouse for over a week. When I called two days ago, after first being transferred twice to an extension that doesn’t work, the rep told me that it was out for delivery. The furniture didn’t come that day, or the next. I called today and they told me it would arrive Monday. I asked them to expedite it, but the rep told me they couldn’t because the trucks are already out. She didn’t apologize and I really doubt that it will come on Monday. So frustrating.

These guys are truly awful.
Their timeliness is terrible — our item sat in their warehouse for a week before they scheduled a delivery. Their responsiveness is also poor. You cannot get them on the phone when you dial them, and they do not call to schedule a delivery until the day before, giving you no advance notice of when you might receive the item.
We were scheduled for a couch delivery. They called me after the delivery window had expired to say they couldn’t get to my front door (we live on a hill) and so would need to reschedule. This was after providing detailed instructions that they should bring a smaller truck, and being told that the delay was due to the need to schedule this smaller truck. We have had many deliveries to our house and each one was willing to work with us to find an alternative solution and bring the product to the house. Reed’s would not troubleshoot, discuss another option, or commit to any follow up timeline or when the delivery would be scheduled. Totally unacceptable customer service.

I ordered an item from Wayfair with the instructions I would be contacted ahead of time by the contracted delivery service (Reed’s) to arrange a delivery date and time.
This is what actually happened:
I received an email close to 9pm stating the item would be delivered the next morning between 8am-​12pm and to call if the delivery time did not work. The office doesn’t even open till 9am so there was NO WAY I could do that. Who can arrange their work schedule to be off that quickly???
As it turns out I was ill that morning so stayed home. The chair got delivered and I had NO IDEA it was even outside. They did not ring the bell or knock or anything Just left a huge package on my front porch.
Thankfully the chair arrived with no damage but I was not happy with the customer service AT ALL!

They were coming in for a delivery on a Friday, and they called to say that they cannot bring it and have to reschedule, and we should hear back within one business day. We did not hear back. I called on Tuesday asking when to reschedule. I was told the person in charge was on lunch (at 2:20 PM?) and I will hear back within an hour. I don’t get a call. I call next day in the morning to learn that the delivery was in fact scheduled to that day, good thing I called. delivery window 11AM-​3PM. After the delivery window was over, they call around 3:15PM that they’ll be here within an hour.
the only reason I will give two stars is that the furniture wasn’t damaged.