Pilot Air Freight

I canceled half of my day to have them pick up a none working TV sold by AMazon
They informed me they will help me place the 60″ TV in the box. When the driver came he refused to help me and left. AMazon should be ashamed for using this service.
I will no longer purchase large items from Amazon

Terrible Service. The guys were untrained and had a hard time with unloading the $ 3k piece of equipment. No pallet jack, no tools to unscrew the machine from the shipping platform and in a hurry for some reason. Guys were very untrained and no wearing any protective shoes or slip resistant, or gloves, a huge liability. Made the 4 hour window with 1 minute to spare. they call it a «white glove service» which I have no idea why, they wouldn’t even take it to the space we had marked out for them. Absolutely the worst delivery service I have ever worked with and we get deliveries daily. NO STARS!

Thanks for delivering my $ 2000 TV to the wrong house!!!
Luckily the neighbor gave it back but it’s unfortunate that they now know what’s inside my house.

They don’t deserve a star at all. Horrible experience. First scheduled delivery time WITHOUT calling me. Then on the day of the delivery was three hours late.
Unfortunately I needed to return the item which meant dealing with them again. This time they called me to schedule for 10 – 2. It is now 4:30 and still no pickup.
Horrible service. Dell and whoever else is using them please stop. These guys are a joke

Not impressed. Hope Amazon does something about this given they have contracted delivery through Pilot. Ordered a large TV from Amazon, had to specify a delivery window (as this large item requires someone to receive and sign for it). During ordering, I have no idea who the delivery company is but I’m a Amazon Prime member, shop with them for EVERYTHING so generally trust that I’ll be taken care of. Moving on … Turns out Pilot was the delivery service, and they attempted to deliver 2 days before the scheduled delivery window. They did not find anyone at home to receive the unit especially since I got NO notification they were planning to do early delivery. My Amazon app notified me that delivery was unsuccessful. So I go in to check, and see that tracking history says «customer requested rescheduling». But I DID NOT request rescheduling (for early delivery). So in order to justify early delivery, Pilot seemed to have gone in and updated the system themselves that «Customer requested appointment to be rescheduled». Anyways, the notification also says «Carrier left a voice mail to arrange delivery. Please contact the carrier». But but but there was NO voice mail. So I end up calling Pilot. They could not tell me why the TV was sent out earlier. I ask them to reconfirm my original delivery schedule … the person gives me another time slot instead. Huh? Why? After re-​emphasizing that I need the delivery to be done at the originally schedule date/​time, the person agrees. Come the day/​time of original delivery schedule, no sign of Pilot. I call them twice. First time, a few minutes before deliver window close (11:54am to be exact). I get a curt reply that delivery window is still open, the truck must be arriving. Second time, I call 2 hours past delivery window. I get redirected 4 times, yes, 4 times (having to read the Pilot tracking number 4 times). After a couple of hours, I get a call from driver that he is 20 minutes away. Then, literally 2 minutes later (I kid you not), I get a call that it will take him 40 minutes because of traffic. In both instance, the driver wasn’t expecting me to pick the phone up. Anyways, you know where this is going. The driver showed up after 2 hours.

Wow. I can’t believe it. I got exactly the same sort of experience with another one-​star review, but by far worse.
They don’t even deserve one star.
They NEVER arrive at the given window, So get ready to WASTE THE WHOLE DAY to receive the shipment, or you’ll end up getting delivery at your absence and just scheduling another day.
Among 6 appointments, not even a single time they arrived as scheduled.
* They haven’t scheduled but appeared at random day at 4pm, and called me «nobody’s at the address»
* I asked to come later evening: no appear
* I called and they said will come the next day 4pm: no appear
* Scheduled through call center as 9am-​1pm: no appear
* Called call center again; they said estimate is 3pm, I scheduled after 5pm: no appear
* Called center: 3pm-​6pm: arrived at 11am.
When they didn’t appear, they didn’t even call me. not even single time.

Biggest nightmare ever. I was called by someone who I could barely understand saying he was on my way to my house and would be there within 20 minutes to deliver my package. 45 minutes later, I call back the number wondering where he is and I was told «my house was too far for him to drive and I needed to reschedule for another day». Furious as I was never even called in the first place to say the driver was actually NOT coming, or to ask when I would like to schedule my delivery in the first place. Spoke with the dispatch office that night and was told I would be receiving the delivery between 10−2p the next day, and receiving a call 30 minutes ahead of their arrival. Fast forward to the following day, 1:45pm still no call or delivery. I spent another 30 minutes on the phone and was told that the driver was delayed, and I would be getting my package delivered within the hour as I was next on the list and the driver had just been delayed from the prior delivery. I had to call back another hour later and wait on hold for forever to find out what was going as the package still had not arrived. Told it would be another hour wait and if it didn’t arrive I could call back again to talk with a supervisor. Package finally arrived 35 minutes later.
Horrible customer service. Major lack of consideration for people’s time. And by far THE most frustrating shipping service I have ever had to deal with. Filing a complaint with the BBB as well.
Avoid at all cost!

I was told that they would call me to schedule an appointment to deliver an item. I get a call with a wooping 5 minutes notice that they will be coming by my home and delivering my item. I told them I wouldnt be able to make it and I would be back home in about an hour. They said they’ll see what they can do.
I get a voice mail call later while I am at home, waiting to see if they will come. Apparently they had just attempted delivery and ‘no one was home’. Thanks. I was told to make a call and schedule an appointment, but no one’s working so I have to wait until monday to make a proper appointment to have my stuff delivered. Gee thanks I guess.

AVOID.
WHAT. A. JOKE.
Awful, rude, careless delivery men. Ripped limbs off my tree by parking next to it and pushing a fridge into it. Blocked driveways for one hour. Swore, were rude, and a totally unprofessional service. Never use again. Best Buy — drop this vendor now, please!

Completely unprofessional! Do not use! When I received the shipping confirmation from the company sending me a paddle board they told me that I would be contacted by Pilot Freight. Pilot Freight did not contact me. Their online tracking site did not work. I called them to find out what was up with my delivery. I was given a delivery window of 2−6pm. At 5pm I called them and was told that it would be delivered at 6pm. At 6pm, I was told 8pm. At 8pm they said that they did not know. At 9pm I got a call that it would be delivered at 10pm. It arrived after I had waited at home to sign for the delivery for 8 hours!

610−891−8100
Key Executives For Pilot Freight Services, Inc.
314 North Middletown Road
Lima, PA 19 037
Mr. Richard G. Phillips
Chief Executive Officer
Mr. Lou Cortese
President
Mr. Andy Drescher
Chief Financial Officer
Mr. Abe Achackzad
Executive Vice President of Operations and Transportation
Mr. John Hill
Executive Vice President of Sales
ordered two large sheds. First available appt was today, even though they have had my sheds for ten days. Supposed to be here by three. Nope. Waiting… Fellow at Home Delivery is unable to contact driver but will let me know when he does… I will keep you posted live as it happens…
Update: Forty five minutes later now. I guess Home Delivery still hasn’t found their driver. Supposedly, he was 20 minutes away in Vallejo at 1:30 when I initially called to ensure he would be here BY THREE, not sure why he is unable to make it here. Tomorrow I will be calling one of these guys in old PA, probably Abe, regarding my BBB complaint.
Update: 1 hour late now, no call from the Home Delivery guy indicating he had found the driver. I called 510−781−1600 for a third time and asked the woman who answered the phone what the deal was. She put me on hold and then told me the Home Delivery dispatch guy, Essayas, would locate the driver and call me in around five minutes. I would take bets on that but it’s already been 7 minutes, lol.
Update: 15 minutes since last post, driver called and said he would be here in 10 minutes. I had to ask him to repeat it several times as I could not understand him at all.
Update: Took delivery at 4:35. I have no doubt I never would have seen them today if I had not raised hell. Boxes have huge holes in the corners, have been mishandled. Took pictures while the guys were here, crossed out all references to «received in good condition.»
I missed a 93^rd birthday party at the nursing home that I should have been able to make no problem. What a bunch of idiots. Will file a BBB complaint tomorrow and direct them with links to Unilocal reviews in many cities.

A lot of bad reviews, but I had a good experience. I didn’t personally choose the company, but they were who delivered a high valuable item from Amazon. Delivery driver was very professional and courteous. The only reason I’m giving them a 4 star rating is because they did not deliver my product on the scheduled date. They delivered it the day prior, yeah I know earlier is better than later, but I’m just thankful I was able to leave work to come home and get it. Other than that, great service.

Similar to preview reviews.
Ordered a mattress from Amazon, it did not arrive on the date scheduled — I was waiting at home.
The next day I get a call from the delivery guy asking me why I am not home… Nobody ever rescheduled. He asks me when he should come the following day — and he is an hour late.
I have asked Amazon to re-​ship the mattress with a different firm

This is the worst company ever! They are never on time and pretend that you were not home when you are to make excuses. They have a delivery window which is absurdly long and then don’t show up or are 1 to 2 hours later that the last window.
I hope businesses find another alternative. They are the absolutely worst delivery business ever.

Terrible. They just decided to not deliver my TV from Amazon because it was the Saturday after a holiday week. Guess they had one monster holiday party where they can’t do their job 3 days later! My advice: cancel your Amazon order if Pilot is the delivery service.

This company is a joke. Scheduled delivery was cancelled since the package had not arrived. They refused to reschedule delivery until the package arrives. Once they received the package, the next available delivery was not available for 3 days. Therefore, my shipment is 4 days late because of the poor customer service. No apologies or assistance. That’s their policy…

Have read some negative reviews and was a bit apprehensive of the delivery service. Purchased a Weber Summit 470 from Amazon and Pilot Freight was the delivery company. Delivery schedule was 9−12am and they arrived around 9:15am. The box was in very good condition with no damage. Delivery was smooth and was happy with it.

I had a terrible experience with a number of different people from Pilot. They were to deliver a large, heavy mirror to my house. This would be the second delivery, since the first attempt, the mirror was cracked and I had to send it back. I got a call the day prior to delivery saying they would be there between 11 and 3. I asked that it please be on the earlier end of that window, since there is no street parking in front of my house as of 3 p.m.
I set aside half of a day to stay home to wait for the delivery. at 3:05, they hadn’t arrived yet so I called Pilot.
Call #1: I was transferred to the California office where the guy said he would call the drivers and find out where they were. An hour later, he hadn’t called me back.
Call #2: An hour later, I called again. The woman put me on hold for a few minutes and then came back on the line and said, «Actually, they are in front of your house right now.» Great! Thanks. I hung up and went to my front door. No one was there. I waited 15 minutes.
Call #3: I called again. This time I was put on hold for 12 minutes.
I hung up. I had already missed two meetings, a 3:30 and a 4:30, and I had to get to the post office to mail a package for my business, so I left the house and went to the post office.
Coming home at 5:15, as I rounded the corner, I see the Pilot truck in front of my house, parked illegally with one of the guys in the back of the truck scratching his head and the other guy smoking a cigarette.
They had no explanation as to why they were so late and why they never called to tell me they were running late. I was given the run-​around and a blatant lie just to get me off the phone by the people in the office and a crappy attitude by the two delivery guys. As they were leaving and I was washing marks off the walls they had caused and picking up pieces of cardboard that they had left strewn in the front of my house and up my staircase, they just looked at me with a blank stare.
I can’t choose my delivery company, but I will never again sit at home and wait for a delivery from this company. They can scramble to catch me at home next time. Let it be their schedule that gets screwed up. Never again will it be mine.

Drivers were very friendly and delivered my somewhat bulky package up several flights of stairs and all the way to my door. Thank you pilot!

I was going to give this company either a one stars or a five stars.
After calling and making appointment to have my packages ship to my address, I was giving two choices 9 – 12 or 3 – 7 I chose 9 – 12 and ask the customer service to make sure that it 9 – 12. so I went on and make others appointment for the rest of the day.
when i went to track the package its said deliver around 3−7pm, which is a no no… It’s frustrating when you plan all your events out for the day and have some moron mess it all up. So i call in hoping to get an answer.
1^st call: put on hold and then transfer to someone else. got disconnected.
2^nd call: get someone and then transfer again, this time she said she have to call the driver, but she couldn’t and ask me if she can call me back. an hour later no call, but it haven’t pass 12pm yet so i’m not angry yet.
3^rd call: after talking to 3 different ppls and on hold for 20 minutes finally got a confirmation that the driver will be here in 30 minutes. it is 12pm now and no package yet.
Wow… they actually came right at 12pm.
I have to make a lots of calls just because one person minor brain fart from Pilot, but i’m glad they actually try to make the shipment on time.