Anthropologie

Love the store and sometimes the merchandise. It depends on the season.
There’s no customer service whatsoever, except for the cashier. If I do see a salesperson, they treat you like you are invisible.
Haven’t bought anything from this store in awhile. I rather spend my money in a place where you get treated like a customer!

LOVE LOVE LOVE this store. Customer service is great. I’ve worked in Retail for years and they immediately greet us, started a fitting room, grabbed me some add ons in my room. The clothes are soooo pretty. Loved that the dresses are lined. They sold more than just clothes. They’ve got home décor, candles, books, chinaware. Omg. So in love. I swear, I was in there for at least an hour. Came out with two dresses for my engagement photoshoot. First time in there and definitely won’t be my last.

I guess I had to add one star otherwise I couldn’t give a review. I was very disturbed at what transpired as I walked through this Anthropologie store at Ala Moana in Hawaii. As I entered the store not once did a sales staff greet or offer any assistance. Wow they seemed to look through you like you weren’t there. However as I walked around the store I realized the staff only greeted and assisted the Haulie customers but ignored, and literally would not look or acknowledge any of the Asian customers along with me. I’m a transplant from California educated and raised in the USA for over 47 years and it really speaks volumes when you think the world has gotten better but instead takes many steps back. It’s a shame that some not all Haulie’s who live and work here in Hawaii act with such prejudice. I hope this is read by your corporate office on the mainland, and they can hopefully make a difference. Otherwise it would seem this is a corporate statement to show such blatant prejudice. Maybe they should hire other nationalities «Locals» that know how to show the «ALOHA» spirit. Unless Anthropologie is making a statement that they are prejudiced against people of color. I liked a few things but refused to buy anything due to the poor (and that is an understatement) customer service of your sales staff in Hawaii at Ala Moana… Shame on you all

Love this location! I’ve been waiting for a long time to finally have an Anthro in Hawaii. What’s even better is that they have a petite store! The workers are very pleasant and even the after-​Christmas sale wasn’t too chaotic!

I went to Anthropologie the day after Black Friday and I’m not sure what their sale was for Black Friday, but the store was still 25% off of everything (yes, including sale items)! I love the layout and atmosphere of the store itself. It feels really homey and welcoming with their kitchen and home décor sections perfectly laid out amongst the clothes.
I went in to do some Christmas shopping for family and I found a lot of good deals, especially because I found a lot of sale items I liked and there was the additional 25% off the lowest marked price! Even though the store was busy, there was only one person in front of me waiting in line. The cashier was really nice and helped me get gift receipts and boxes for my gifts.
I hope Anthropologie has more great sales as the holidays approach and I will be back to do more shopping damage!

I’ve been an Anthropologie member forever! I always stop at an Anthro store whenever I’m traveling on the mainland, so I’m glad they finally made it to Hawaii earlier this year. I am a candle hoarder and a beauty junkie, so naturally, this is one of my favorite stores. I rarely buy clothes and shoes here, but I do buy a lot of household items like bakeware, kitchenware, etc. I also love buying gifts for loved ones from Anthropologie because they have a little bit of everything. I only picked up a candle today and the sales associate was very pleasant and helpful.

So imagine going to a McDonalds knowing what you’re going to order — you know the food quality and you know exactly how much that food is going to cost you. Once you get there you aren’t greeted with a smile nor a thank you for your purchase. You leave feeling indifferent because of the lack of customer service but you still love the food. Do you go back? Do you shop someplace else? Or do you boycott all Mcdonalds all together?
The above scenario sums up my latest experience at Anthropologie. I love the brand and the products but I dislike the customer service at this location. Shameful really since a store’s reputation for quality products will only stand on its own for so long before a lack of decent customer service drives away loyal customers. I just don’t know why it is so difficult to give good customer service (sigh). No greeting nor an offer for assistance. No thank you just a slam, bam and shut the door behind you feel at this location.
I came here on a weekday morning to pick up items I had called about earlier in the week only to find that the products that they said were there were no longer available and have been sold out for quite a while now. I made a special trip out just to pick these items out and I was extremely perturbed and bothered knowing that the person who told me that those items were in the store were in fact, sold out for a while now. Which leads me to believe — either the salesperson on the floor does not know the Anthropologie products or basically flat out lied to me. I specifically named the items by name (Attingham Mug in blue as well as a few others) and was told, «yes, we have that in stock today and I can gladly hold one for you.» Forget the fact that of the three items that I specifically asked for only one of them was in the store.
Upon arriving, no greeting or offer for assistance (even after walking around with an armful of breakable items — and yea no, the shopping basket they offer for shopping would not have worked for those breakable items). There is an air of arrogance at this location that is reminiscent of some high end, luxury boutiques which I find laughable since this is Anthropologie. Because I do love the Anthropologie products I will continue shopping the brand but unfortunately will not be making any special trips out to Ala Moana — all my shopping will be done online and/​or when I go the mainland.
Furthermore, the store continues to be sold out of many things and there doesn’t appear to be as much variety and stock in comparison to the mainland locations (maybe because it’s Hawaii). I’m still very bothered since I made a special trip out to town and into the mall (anyone that knows me KNOWS that I detest going to the mall — especially now with all the construction — roads and mall) only to find that that those items I called about have been sold out for months already! Fortunately Anthropologie products sell themselves but can you imagine if you combine that WITH great customer service? This would easily be a 5 star review if that combination existed but in reality, I’ve experienced much, much better at other Anthropologie locations.

Anthropologie is one of my favorite stores that remind me of back home. It’s also a great idea to become a member. One of their perks is to send you a birthday discount and alert you with future events such as sales and free shipping. Their clothing is modern, hip and sometimes exclusive. I recently encountered wedding dresses that they sold online. They are definitely branching out. They sell jewelry, home goods, clothing, and shoes. Unfortunately, the price does not always fit my budget. But, when they have sales it’s worth a stop and sometimes a purchase;) Its located on the third floor in the ala moana mall. The employees are sweet and helpful. I ended up with a long skirt petite size with their aid. I’m grateful for petite due to my height. Lol

Just wanted to share. Anthropologie at Ala Moana is my fav new store. I’m happy we finally have one on island. These are gorgeous glasses. Made in the USA and are vintage chic glass. Originally I bought 3 green glasses a month back. I was so impressed I went back and bought 1 green and then 4 white and 4 blue. They are pricey — but beautiful.

I love the clothes, customer service could be better. It seems like it’s a hit or miss sometimes. There are days where I can walk in and be greeted by someone in EVERY section. Other days, the sales associates could just glance at you and go back to folding. I had a manager ring me up on a transaction that had 2 dresses on special pricing. When it rang up as original price, I told her that it was on special (I would hope that the manager would know what the specials would be, as it the sign was placed directly on only 2 racks. It was literally just 2 dresses on a special rack in the front. It was no where else in the store.) She discounted one, but not the other. When I pointed it out again, she had already processed my transaction. She seemed irritated when she had to give me a refund on the overcharge. Anthropologie has nice things, but if I am going to be treated like that, I may just go visit Urban Outfitters instead and throw money at them.

I’ve loved everything about Anthropologie since I visited their store in Seattle and of course when I heard they were bringing a store here to Hawaii I freaked out big time. When i first walked into the store I was immediately drawn to their home décor area right off to your right that you can view from their window display. The store visuals look just like it they do in their magazines and on their website! I had no idea how large this store was once I began walking the floor. Lots of great products to explore. The items do come with a hefty price tag, but they do offer Sale areas for items discounted around 10−20% off. I recommend getting lost in here and just letting the story and beauty of what they offer inspire you. I couldn’t leave without buying a few tops and a Kinfolk magazine (yay they sell Kinfolk here!). The sales associates on the floor are pretty touch and go and will offer to start a room for you if you have a handful of clothes in your hands, the dressing room attendant I had was very nice and did a great job of checking up on everyone without being too pushy, and the cashier that checked me out was very nice and pleasant as well. I hope Anthropologie stays at Ala Moana for a very long time because it’s one of the few favorite stores at that mall that I would keep coming back to. :)

Love Love Love Love this store! I’ve always been a fan, and it’s always on my list of stops when I travel. So I am so happy this is finally here at the Ala Moana shopping center! I wish it were bigger! However, I love walking through here, every inch is inspiring… I love the textures and colors of the clothing and housewares! Don’t forget to check out the back area where you can find clearance items at a steal!

I found a dress online and i call the store to see if they carry it. They held it and gave me the mothers day special because i couldn’t make it to alamona that day. Store is pretty with alot of intresting things. Pretty pricey but its worth it. Good customer service especially lady in the fitting rooms. Forgot her name but she was helpful. I would come back any time..

Only this shop just opened, I’ve already been quite a few times. First, on opening night, I was greeted by an employee that used to work at another store. Not only did she remember my name after over a year (amazing), she was just as sweet and caring; I’ve had a wonderful experience with each of their employees since and think they’ve done a great job in hiring the right staff.
After multiple trips to the shop and only buying candles, I finally bought a pair of (perfect) shorts and oh-​so-​comply sleeveless tees. Nothing special, but I felt like I bought quality pieces worth the price. Plus, I find they are always rotating and adding just a few new pieces here and there, so there’s always something new to discover.
Finally, my experience in the fitting rooms has always been great. The only thing that bugs me are the unfinished floors. Once I visited in my tennis shoes, and when I took them off to try on a skirt, I caught a bunch of splinters in my socks and had to throw them away. I’m all for reclaimed wood, but I like my soft, splinter-​less feet better.

I’ve always loved the clothes and home furnishings at Anthro, but their strong point has never been customer service. From Las Vegas to Seattle, San Diego, LA, the service at their stores has almost been non-​existent. This review is based on their service or LACK OF.
I entered the store this past Monday and passed by an associate — not even a hello or welcome. They act as if they are working at Chanel or Prada. Very snotty. I browsed the store, passed another associate in the petite section and again, not even a hello or how are you? Rude.
I then found 5 glasses that I loved and picked it up. I also loved their o&v cruet. I now had 7 items in my hands and not one associate approached me to hold my items at the counter or even acknowledge my existence. I almost put everything back, but decided to just go ahead and get the items. I made my way to the counter and of course, there was a line to pay. If you notice, there is always a line. The store was not too busy, except for 2 people in line to pay, but I find it amazing that the service is SO POOR.
The gal who rang me up was not very friendly — very transactional and she seemed overwhelmed at having to wrap everything up in paper. She asked another associate for help. I have to say the associate who came to help her was much friendlier.
Anthro needs to train their associates on how to assist the customer and make them feel valued. Lessons should be taken from Nordstrom and NM.

LOVE LOVE LOVE this store!!! I first fell in love with Anthropologie in Los Angeles. Many of the items I purchased from here tended to get tons of compliments! I was super excited to discover they were opening one up at Ala Moana and learned about their petite section. Once I entered the store, I saw some cute tops that were fairly long and wondered if they were dresses in the petite size. The sales rep in the front seemed a bit arrogant and said «they’re tunics». When I explained i thought it might have been a dress since I knew they had a petite section, she explained the petite section was in the back. Her whole demeanor was unfriendly and standoffish. She certainly killed my happy buzz =(
Luckily I found the petite section and was welcomed by a genuinely friendly, older sales rep. She helped me look for a few items in the petite section to no avail. It would’ve been nice to see an article of clothing you liked in the regular section and the smaller version in the petite. It’s a tease when there’s a tag that says it’s available in petite but it’s not in the store.
I also found the sale section which had a small selection. I’m shocked that there was a sale section since the store just opened. I found a simple, elegant navy blue silk top in the sale section for less than $ 40! There were plenty of them… hurry and get ‘em!
The dressing room area was large and inviting. The girls back there were very kind and helpful! Their insight and suggestions helped me decide which ones to keep.
Near the cash registers, was a nicely laid out home décor area. Oh gosh I love their knobs!!! I got three coat hangers and one knob that I’ll use as a coat hanger. What a great way to dress up any dresser!
Lauren, who helped me check out was awesome! She was super friendly and helpful! She informed me of the benefits of being in their club thingee. You get coupons but you also get 15% off your birthday month for one entire transaction! SCORE! Can’t wait to come back in January =)

I LOVE anthropologie – which is why I’m so excited that they finally opened up a store in Hawaii. It’s definitely on the pricier side, but once you see how cute their clothes are you’ll find it hard to resist spending. In addition to clothing, the store is filled with goodies like home decorations, soy candles, organic perfume, and monogrammed mugs. I could spend hours and hours in anthroplogie just browsing for home deco inspiration/​ideas.
My only complaint about this anthropolgie is the space of the store is quite a bit smaller than what I am used to. I’m not sure if the «room» layout of the store just makes it seem small to me… but one thing for sure is that the selection is definitely smaller than what I am used to from mainland anthropologie stores. For example, there aren’t as many books and large displays to see. Shopping feels a bit cramped than what I am accustomed to at the Anthropologie I used to frequent when I lived on the mainland. But alas, I guess it’s Hawaii and space is limited.
Overall though, I’m very pleased that we finally have an Anthropologie store!

Urban Outfitter and now Anthropologie in Hawaii… all within a two-​month span! URBN INC, the company that owns both brands, has got the fashion enthusiasts of Oahu hyped. Anthroplogie offers a gorgeous mix of clothing, accessories, gift, and home décor under one roof. It’s hard describe their store scent but it’s definitely fresh and very inviting.
I love that there’s a «room» designated to petites! Clothing in the general area that also comes in petite sizes will have a cute little tag telling you so. It’ll no doubt be very popular with the Asian tourists. And to my surprise, they already have a sale section in the back.
Anthropologie’s audience is more mature than UO’s. Price points are much higher. A dress can retail from $ 80 to almost $ 500. Jeans average $ 100 per pair. We’re looking at brands Orla Kiely, Bordeaux, Nanette Lepore, 7 for All Mankind, and Baggu. You shop here looking for quality over quantity. Expect to get most of your clothing here dry cleaned or washed on «delicate» mode.
There’s a small selection of bath and body items. Lollia hand creams and Voluspa candles!
It was a long shopping day so I took a break on their comfy wicker chairs… which are also for sale at their store! The sales associates are so friendly. Definitely happy to have Anthropologie at Ala Moana.

This store had one of the shortest lines for a grand opening in Hawaii. They had a nice selection of styles and sizes. If you don’t see your size, just ask. I grabbed a dress with a tear in the belt, and asked if they had another one in the same size… they did! The sales associates were also very helpful. I’m glad to see Anthropologie in Hawaii, and I hope they stock more clothes in the affordable range.

So happy Anthropologie opened here in Hawaii. The quality assortment of apparel and the fashion forward style they bring us welcomed.
Staff is very nice and excited to be here which is evidenced by their excellent customer service. The store is beautiful and much attention has been paid to detail and accommodating the waiting husbands. Lots of comfortable seating, lots if dressing rooms have been provided to make shopping fun for all.
The SALE corner is here too.
For those of us that shop online, you don’t have to hesitate to buy things. Since we now have our own store, exchanges and returns will be s breeze… just know that now we gave our own Anthropologie in Hawaii, we will have to pay sales tax for things shooed here… still a small price to pay for having this great store here!