Louis Vuitton Honolulu Ala Moana Center

my family and I have been shopping at this location for almost two decades, but I just got a new SA/​supervisor and her name is Chona
although she has been there just as long, I just met her. Chona is such a DELIGHT, she helped us with our purchase, made suggestions,
gave us good tips on cleaning and caring for items and also returned my call promptly.
I know some people say they never go in there because they feel intimidated, but on the whole this store (trust me I have gone in looking shabby and not carrying
an lv bag) and I was either greeted with a smile or welcome.
however if you run into Chona she makes you feel like an old friend, and there is no pressure to buy, Chona you are an asset to this company
thank you lv and Chona

So I thought Id treat myself to something small… maybe a case for my phone or a wallet… I wandered into Louis Vuitton after having dinner at Manichi Ramen in Shirokiya (LOVE!)
Its intimidating to walk into high-​end stores wondering if you qualify to set foot in these places… if the right people are working when you do… its painless. Indeed I was met with Amy and Peggy. They were fantastic! Ive seen less than genuine attention on the sales floor and downright ruthless instinct to grab a shopper left unattended… but these two women were kind, helpful and fun.
I got my phone case, had it stamped and picked it up three days later.
My review is based on the staff. In high-​end, the language is sales/​bonus/​commission and sometimes that will translate to a persons behavior on the selling floor. I was greeted nicely even by the guards… and never once did I feel like just a dollar sign to a salespersons payday — -however when I went back to get my case, I saw the ugly side of it when three salespeople were trying to win over a customer while juggling the business of their current one. People… Louis Vuitton is a legendary name in a modern world of Unilocal and camera phones… dont be on the floor behaving like a b***h and think that if the company saw that video, you’d be supported by them. I won’t name the three women behaving rudely… but I will praise Amy and Peggy as you have won me over. Ask for them by name and be assisted properly. Wonderful women, Ill be back!

— Hands down, the BEST! Louis Vuitton location I’ve been into. Special thanks to Sandra! She is outstanding! Anyone needs a new bag or anything really, Sandra would be the one to help you! She’s very professional and honest! If it wasn’t for her I wouldn’t be constantly going back to this location! Whenever you’re in there look for Sandra! Thanks for my awesome collection!

As always a great experience with my sales associate Sharon. Her professionalism is on point and my shopping experience went smooth on both times. (a week apart) The second purse had to take some time on deciding. I felt no pressure on which to purchase but even valued her opinion on the second purse I bought.

I did not have a pleasant experience here. Took forever for an SA to help me, and he was so snobby about it. I get it, it’s busy, but I’ve worked retail and we loved busy. He actually complained under his breath that I didn’t know the exact name of the pochette that I wanted to look at. Terrible. We shopped at a few other high end boutiques in the mall and I was treated incredibly well with SAs who actually cared. I recommend skipping LV. Not worth it!

We came in and were met by one of the sales staff who then quickly disappeared. We walked around a few more minutes and left. This is the 2^nd time this has happened at this location. My wife even had the LV bag I got her last year with her. The staff here has the snooty attitude that I despise at these high end stores. I will not be returning and if you are in the Waikiki area see my review of that location. Buy from them and get the experience you expect at a LV store.

My friend-​girl picked me up in her Mercedes, and brought me here. I don’t normally shop at these high-​end stores… but I was thinking, you have to give sum to get sum…
I’m pretty sure there are enough women out there that crave LV purses, but just can’t afford it. We browse their expensive showcase of purses, and then she realizes it came down to two different purses [black or beige]; but I told her I was only willing to buy her one. Both were similar in pricing but one of the employees recommended the beige purse, because it was more for a dressy occasion. The other employee said the black was more for travelling and everyday use.
Swipe! Goes my card, gulp, gulp, sigh…
Here goes nothing, guess I was handed the Ala Moana experience just then and there. Might not ever do that again, due to the rather expensive downpayment… ouch!!$$

I love the Ala Moana Louis Vuitton store– I think it’s better than the Waikiki location. It’s much larger and has more inventory as well as staff. It always has the BEST window displays– I seriously wish in my next life to be a LV window display designer. Even if I can’t afford most of the swag they sell, I like walking around the store and admiring how the products are displayed– it’s like a gallery!

I just was reminded why I don’t ever step foot in these kind of stores .I stood in the front of the cases and NOBODY helped me! not even the workers that were right infront of me… the guy helped the lady behind me and ignored me standing there… so luckily the lady he helped was looking at the same bag as us and we found out the price FROM A CUSTOMER! Like really? So by the time I was over waiting for some help… a different local (lady) worker asked us if we needed help but I told her no because we were waiting for so long and she apologized so thank you! to that one lady that recognized us… but to the other 5 workers that saw me and said nothing while I was trying to get ur attention thanks for the horrible customer service! Now I know that I won’t be returning to buy my moms Christmas present!
Btw! There’s only 1 star thanks to that one lady that recognized us as we were leaving and I can’t post this without a star other than that you guys would have gotten no stars!
P. S. Just cause I have tattoos doesn’t mean I don’t have money! COMPLETE BS!

Thanks to Cynthia! So attentive and professional. In the past, when Ive stepped into the AM LV, real customer service was hit and miss — they either ignored me, spoke to me as if they assumed I would not be able to afford any of the merchandise, or there would be some really nice men and women who were genuinely nice. Like I said, hit or miss.
This time around, I was really impressed with the sales associate Cynthia.
I spent lots of time and $$ this summer. So much of my LV stuff has lasted for years and years that a purse needed to retire. Ten years! Thats how long this stuff holds up. Ten years later, I bought myself two handbags and a small accessory. So thanks Cynthia for your help.

I’ve always liked the quality of Louis Vuitton handbags, but kind of grew bored of their monogram icon bags. It seems like everywhere I look, I see an LV bag in someone’s hand or on their arm… some real, but most are replicas. So, for me to invest in a handbag that will cost me a couple grand just to carry around, while someone else got the exact knock-​off for a few hundred bucks kind of makes me disappointed.
So, I decided to wait until they came out with the next handbag that I just had to have in the plain black leather… so, this is where the Bastille came in and stole my heart. I’ve been eyeing it since it came out a few months ago. When it comes to making these types of purchases, I’m not the type to buy on a whim nor do I ever feel like I have to be the first one to own it. I usually give myself enough time to digest the want vs need concept.
Before I had a child I never bothered to even think twice, but now the process has become a regular thing before any major purchase.
When I walked into the store, I wasn’t planning to make my final decision to purchase anything. I was merely browsing so I didn’t care that none of the salespeople approached us… that was until Robert Esteban walked over to greet us.
He took his time to show me my 2^nd choice of handbag, the Siracusa, in the damier azur… which I really loved the style because I was looking for an everyday bag which was a crossbody style and it was just the perfect size. However, I knew that the white was just not going to work for me so I asked if they had it in the ebene – which, unfortunately, they do not make them.
After trying out a few handbags, I already knew I was becoming antsy and wanted to leave. However, my buyer insisted that I find the bag I wanted or else we weren’t leaving the store. Well, if that was the case, I knew exactly which bag I wanted from the start… duh!
With that being said, I told our salesperson I wanted the Bastille bag in black and the matching Clemence wallet. After the credit card was swiped, my new purchase was packed and in my hands in about five minutes. My buyer was happy and I was even happier…
The entire process took about an hour, but I only needed 5 minutes because I already had my heart set on the Bastille from the moment we walked in, but I’m not the type to grab the most expensive item just because I’m not paying for it. Whether it’s a personal purchase or a gift from someone, I still weigh the want vs need, unless the buyer insists then I will oblige.
Robert was patient with us throughout the entire process. He didn’t make us feel rushed nor was he ever annoyed by my indecisiveness. He was professional and kept his bright smile to very the end. Thank you!

Very appalled at how inattentive and snobbish the workers are here to local/​kamaaina. It seems to be the overall pattern in all high end luxury boutiques, Louis Vuitton especially!
Came in towards the later evening when it wasn’t so busy to look at a bag that I had seen online. Upon entering the store, of course I was never greeted. And I actually needed to approach someone to be helped. There were really only 2 – 3 workers observed on the floor, of course both helping tourists. After several minutes of waiting, I decided to leave, and take my business elsewhere.
Sometimes this is why I would rather shop at the comfort at my home. Because of snobby, commission-​driven workers that treat kamaaina as window-​shoppers.
Have some aloha for the locals!!! Shame shame.

Location:
They are located in the Ala Moana Shopping Center near Center Stage. The best place to park would be near the food court on the top floor or Macy’s.
Merchandise:
I love this brand. Beautiful, classic and it never goes out of style. I bought bags, wallets and other small leather goods that have aged nicely.
Customer Service:
It is a hit or miss. I’ve met wonderful SA that were helpful and patient. I’ve also came across SA that look at you, smile and walk away. I notice I get better service when I come in carrying an LV bag. The door greeters are friendly.
I purchased a bag a few months ago and was not completely satisfied with my purchase. I was able to exchange the bag for another bag without hesitation.
Overall, I love this location. The store is clean, staff is friendly and it’s at a great location. I bought all but one Louis Vuitton item from this location. I will continue to come back to this location in the future.

Bad service :/​when I asked for prices on items she kept telling me they were expensive.
I guess if she thinks I can’t afford anything then maybe I should leave? I certainly did and spent my money at Gucci instead.
Sorry but not sorry.

Came in to look around. Ended up walking out with a new wallet.
When I first walked in I was greeted by Sam. He’s a great guy. He sure knows what he’s doing. Walked me straight upstairs to see the men’s section. He then passed me off to Marie. She helped me choose the perfect wallet. When i purchased it, I was told that the gentlemen who does the engraving was out for the day. I was bummed cause I wanted to have my initials in the wallet. Come to find out, Marie called and made it happen. She told me to come back in two hours and I’ll be ready.
Sure enough, two hours later and it was complete. My crimes and I were given great customer service. So great that my friend purchased a Louis Vuitton Bag the same day from Marie.
I always imagined luxury brand workers to be stuck up and sassy. Boy was I wrong. These sales representatives are friendly and help you narrow down your options. These are the qualities I look for when making a big purchase.
Mahalo Hawaii Louis Team.

Cyndy’s Bottom Line: Love the merchandise and the location of this store!
We received great customer service here.
Excellent merchandise!

I’ve been a fan of Mr. Vuitton’s over-​priced goods since I was in junior high. I guess I was fascinated with the history, quality, price, and exclusivity of it all. I spent more allowance money here than I did after I had my own income.
This store’s humble beginnings started where the Apple Store is currently located, though the original footprint was only about ¼ of it. It was a simple boutique, a single aisle with counters & displays on either side. What I remember most was the scent of leather as soon as you entered. My first purchase was a keychain with coin holder in Monogram, which was about $ 120 back in the late 80’s. From then on, I went buck wild, expanding to the Epi line, with my largest purchase being a Keepall 45.
That aroma is long gone now in their current behemoth corner spot. What started out at 1 level is now a 2 level museum boutique. It’s very spacious and still evokes the brand’s luxury. I even saw the man I bought all my products from still working there! I especially love the antique trunks on display, though I have yet to see an original trunk in Damier canvas, which any LV buff knows, was his last creation before he died. Any designs after that were of his son’s, starting with the infamous Monogram.
I’ve visited the flagship store in Paris, where there is a line to get in. Very impressively huge. It’s almost the size of a city block.
A few of my pieces have really deteriorated unfortunately, mainly due to Hawaii’s humidity I guess. The interior leather parts of my checkbook holder and clutch, both in Monogram, melted. If you rub your finger on it, it smears off in a reddish-​black goo. Funny thing is my checkbook holder in Epi is fine. I took them to the store in Whaler’s Village where I got quoted a repair price. Being that the goods are older, I didn’t go through with it, and nothing lasts or is guaranteed forever. My other pieces are pristine, even 20 years later.
Fast forward to present day. I have a mortgage and bills. While I manage my finances fine, I will not spend that kind of money on things like this anymore. I’m more into electronics, traveling, and eating out. To each his own!
OVERALL:
I still love the brand, image, and prestige it evokes. Maybe if I have an extra grand laying around, no bills, I’ve seen the entire world, and Apple is dead, I’ll get that messenger bag in Damier Graphite.

LOUIS LOUIS
⁵⁄₅ Stars
Since I was little, my mother always fancied Louis Vuitton and their LV monogram print. I never really cared much until I had a dream about their checkered Damier fabric in high school. My dad bought me my first Louis Vuitton bum bag when I was 17 and I’ve been addicted to LV since then.
This location is my favorite, I bought half my supply from this location because of their wide selection in stock & service.
Compared to other locations, LV Ala Moana has a lot of workers that treat you well and makes you feel special. They are always catering to you and bringing out every design that you want to see or things they think you may like. I like seeing my options and getting opinions.
I always get the thrill strolling through the store and finding new things I want to buy in the future or just seeing things in real life to see if it fits me.
Louis All The Way!!!

I can’t say that I’ve ever had a bad experience walking through the doors of Louis Vuitton. I have bought two bags from them before in a span of 5 years and my experience yesterday and 5 years ago was the same. I was greeted with a friendly smile, asked if I wanted to see any bag right away, and had all my questions answered.
My first time there I was by myself shopping for a bag for my then fiancée. I was dressed in slacks, buttoned long sleeve, and nice shoes. My second time there I was with my now wife and we were dressed in shorts and slippers and we’re chasing around our 2 year old who had taken to running around the store, shopping for a bag for my mother. Again both times we were welcomed and treated well.
Actually the second time the sales associate who we worked with looked very eager to help us. As soon as she spotted us she waved us over and immediately asked us which bag we wanted to see. She brought down bag after bag after bag even letting us see 2 – 3 at a time to compare.
Anyways, long story short: walked in, greeted immediately by multiple SAs, saw whatever we asked for, friendly staff, smooth purchase.
Will most likely shop there one last time to get a bag for my mother-​in-​law.

Normally, if I buy a Louis Vuitton, I purchase from the store in Waikiki on Kalakaua. However I was pressed for time on my trip and had to make a quick stop at Ala Moana anyways.
I’ve been here before and I remember just being brushed off. No one greeted or acknowledged me. I felt as if I was being judged and I wasn’t good enough.
I came back anyways and they were a lot more friendly. The store itself is really well maintained and pretty. I walked in, wearing shorts, tank top and flip-​flops, and was immediately greeted and welcomed. I was shocked! Although, I did pass by one sales associate who didn’t acknowledge me. Oh well, that person missed out on a sale. I looked around and found the bag I wanted. A sales associate approached me and was really nice but then again I came in knowing what I wanted, so it was an easy sale and I was an easy customer.
I literally came in knowing I wanted the Favorite MM. To my surprise I asked if they had the Favorite in damier ebene. I knew they didn’t but I asked anyways. Surprisingly at the beginning of the month (October 1, I purchased my bag on October 7)) LV released the Favorite in damier ebene! I was ecstatic. I was in the store for about 10 – 15 minutes before i walked out as a happy camper. Most of the time was spent waiting for my bag to be wrapped.
I still would have preferred to have purchased in Waikiki, but Ala Moana wasn’t that bad. They were actually pretty friendly this time. So I’m happy!