First Hawaiian Bank

Horrible customer service by the Bankers. Signed in, waited thirty minutes just to get a PIN code reset. They had three or four tellers and they had to remind the bankers that we were waiting. Then they got a delivery and the bankers all rushed to receive it. We ended up leaving because we weren’t ever going to receive any service.

I have been using their service for last 14 years. Their service quality is getting worse and worse every year. I will probably switch my bank pretty soon.

I love this location!!! Located in the Manoa market place, this first Hawaiian bank caters to the residents of Manoa. As soon as I walk I’m always greeted like an old friend. Friendly and almost always fast service! First Hawaiian bank is super chill and the warm smiles from the tellers always help brighten up the worst of days!!! The only quarrel I have with this location is that they close early but that is expected with most banks. I’ve been with FHB for a while and have no complaints! They have a 24 hour operator phone line which is very useful as well!
All in all highly satisfied with the FHB Manoa location

opened an account years ago and i’ve never been charged a service fee or had any problems. the only reason i don’t give them all 5 stars is because their hours are short compared to banks back home, but thats just hawaii for you i think.
i would recommend this bank to a friend.

City Bank, Bank of Hawaii, First Hawaiian, American Savings, Central Pacific, Bank of the Orient, and a few credit unions. I’ve frequented a lot of banks over the years, for personal banking and for work. First Hawaiian in Manoa has possibly the friendliest people I’ve seen. They’re not overly friendly, just very pleasant and professional. It seems like all the employees are cool. Male and female, young and old, they are often smiling and you can usually hear regular customers greeted by name. It’s a small location, but it’s very nice inside, and when there is a line it is usually moving quickly. A benefit of it being located in Manoa Marketplace is that there is always parking to be found. And a little added bonus is having plenty of good places to eat nearby. Food. good. nearby? Sweet. Money is in the bank, you go get your nails done, or your hair all prettied up, honey. I’ll be gnawing on my kalbi for the next 30 minutes, I’ll be fine.

Went to see Renee (not too sure on the spelling, my bad) for a new account. She was great! Made everything simple, waited just a bit while processing information, but overall FHB has got me saying «YES!»
This branch is extremely quiet, friendly, and willing to serve you!

I have banked at this branch quite often, but used their ATM bank machine even more. I enjoyed banking at their machine in the evenings because you could always park up close, and I liked the fact that it’s generally one of the safest open parking lots to be in at night because of Safeway being right across from them. Plus their security guard always seemed to be in the nearby vicinity, and Manoa in general is always a pretty safe area.
I will remain a return customer to this branch!
Food: N/​A
Service: ****
Ambiance: ****
Value: N/​A