The UPS Store

Zero stars.
Called this location on MLK Jr. day to explain my shipment situation — returning an item with a half page size return label in a small box, and that the label is larger than the box fitting over two sides of the box. I was told by the female employee over the phone to come in to the store with the box and they will use a plastic cover for the return label. No mention of the label needing to fit entirely on one side of the box.
When arriving at the store an old Asian male employee immediately told me it is impossible to ship the box, as the label must lay flat on one side. I explained that I called about 30 mins earlier to confirm that it was possible and he proceeded to call me «lady» telling me he would not do it. He tried to sell me a larger $ 5 box, which I declined. I asked to speak with the female employee who I assume I spoke with over the phone before leaving. When she came over, she agreed to ship the box and attempted to stick the label on one side of the box so that the bar codes were still flat on one side. As she began doing so, the male employee came over and ripped off the label saying to me, «lady, we will not do it! Go take your box home.»
1) You need to calm down. At no point was I aggressive or upset. I wasn’t saying you were wrong, however I did want to confirm with the female with whom I spoke with over the phone at this location, as I had driven all the way there solely for this shipment. (Only one male and one female worker in the store) 2) I came here with this box for a reason — I was told it was possible. You gotta hear me out before going nuts about it being impossible.
Thank you calm female employee for trying. Will likely not return to this UPS location.

Had a horrible experience here and will not use this location again; the customer service was awful and the cashier was unhelpful and argumentative. I decided instead to take my business to the UPS store on Kapahulu where I received excellent service with helpful employees.

Half a star should be a viable option. Run by Koreans, don’t expect any customer service but rather employees with rude, short tempers. Being Korean myself, I’m ashamed! :p
To avoid irritation, keep your visit brief and your interactions with them minimal. Then continue on your happy day :)

Wow! What a rip off for notary services! She tried to charge me $ 15… $ 5 for the notary and then $ 10 per document! The other UPS store in Hawaii Kai and any notary at a bank only charges $ 5! Crazy!

Went here to return a speaker for a warranty exchange yesterday. Brought my speaker in a box that had already contained what I thought was sufficient bubble wrap. All it needed was tape to seal.
I was helped by the lady behind the counter when she told me that I would need to buy additional wrap for $ 3. I was a bit turned off because I thought I brought enough. So I went ahead and said yes. Handed her my credit card when I found out there was a $ 5 minimum… Since when does a huge corporate entity like UPS mandate a $ 5 minimum?!? I told her I didn’t have cash so she suggested I buy something. Wtf do I need from a UPS store that I couldn’t get in my office?
So instead of shipping it here I went to the Kahala location where I was charged $ 1 for tape, but didn’t have a credit card minimum. It was so painless there. Should have checked the reviews to this spot before coming in.
So if you need to go into a UPS store, I would highly recommend skipping this store.

Remember the Seinfeld soup naz# episode? I felt like George when I made a dropoff one sunny morning. Prior to coming, I scanned through the reviews and knew what was expected. My package back to headquarters was good to go. ie boxed, taped, extra taped, labeled, and postage prepaid. I didn’t want to deal with the personal here. I simply wanted to drop off my box and leave.
There was a long line when I came, but I did see others who were doing the same… drop off, leave, and nothing more.
notes:
1) request to have a scanned receipt when dropping off.
2) parking can be difficult since they share the lot with Palama Supermarket.

My rating is zero. Today, I got a call from Sunny Pak who yelled at me that I needed to pick up my box that I had diverted to her store because we (my wife and I) were on a trip (box shipped by UPS and MyChoice allows you to divert to a store). The box arrived at her store on Monday and this is Friday of the same week. I told her that she should charge me for storing the box but do not ever yell at me again. I went to the store 20 minutes later, I got the box and I told the clerk to tell the woman who called never to raise her voice again. My wife asked for her name so we can complain to UPS.
Ms. Pak can out and said I owed her a favor for keeping the box. I told her as a UPS store, she needed to keep the box for pick up. She told me that she had no obligation to hold the box. I told she was full of it because she has a contract with UPS (which UPS told us when we called them before I went to pick up my box).
I told Ms. Pak that over the last month I had $ 6K of parts shipped to me and I do not care what happens to this box (a replacement wheel). Ms. Pak said promise her not to divert any more boxes to her store. I told I promise but I will renege on this promise and have all my boxes diverted to her store so I can see her face every time I pick up a box and she does me a favor.
Then F bombs started flying, I told my wife let’s go. Her man servant started to open the door and block my way. I told this man servant I wanted my wife to get out before I left. Another F bomb and a return F bomb. This man servant needs to grow up (mentally).

$ 5.24 to print two double sided pages. They charge per side too. double sided saves you nothing. Not anything special printed, simple PDF, words only. The employee was helpful, but didn’t seem to think this was excessive. Don’t use UPS to print something in a short suspense. It is about 10−20x what they should charge for this service. It is a rip off.

Wow I am glad I read the reviews before I went in. I had to ship simple headphones back to Amazon and had the shipping label. The woman everyone has complained about was the I got stuck with. I told her I need something to ship the headphones in and she said it was going to cost me $ 6.70. I asked why so expensive I just need something simple. Then she went in circles but basically she sold me on this big box with extra packing materials. I told her to just put it in an envelope which was $ 1. After fighting me she finally did it and of course they have a $ 5 minimum for cards. It all makes sense now because she the owner and basically trying to up selling everything.

Sunny Pak is the lady to find at this location. I was absolutely in shock at how much she helped me with every aspect of moving my life from Honolulu to California. She gave me a phenomenal deal and knew exactly what she was doing. Sunny is the most professional and helpful person I could have hoped to meet in order to make my relocation happen in the blink of an eye.
She said she could pack my surfboards for me along with anything else I wasn’t sure how to pack properly and that she would ensure my belongings didn’t arrive at my new address until the day I took possession of my new apartment. Her team came directly to my door to retrieve everything I needed to send. The completed this expeditiously and were kind and professional. I can’t thank Sunny and her team enough for making an initially stressful situation for me effortless and easy. I will definitely get in contact with Sunny again when I eventually return to Hawaii.
Thank you Sunny and team!

I needed a small piece of tape for a prepaid package and the short-​haired lady behind the counter wanted to charge me $ 2 for it.
WTF???
I’m not bothered by her wanting to charge me, I’m bothered by the inflated cost she thought a 2-​inch piece of tape was worth and the idea that she should nickel and dime customers over items UPS pays for and writes off as business expenses when 2 cts was more what she should’ve asked for.
Am I the only one who still gives a shit about principals???
A sad representation of UPS.

I went in hoping to return some Zappos shoes, and was appalled at the attitude of the personnel. Apparently something was missing from my documents, and after lugging several large, bulky boxes up the stairs by myself and finding the error, I tried my best to understand where the discrepancy had occurred. Instead of being helpful, the response from the personnel was more along the lines of ‘you should have had your things sorted before you came in here’/ ‘this is not our responsibility to know this’/ an overall ‘I told you so’ attitude, to which I responded with shock and confusion.
This exchange continued on for 15+ minutes while I was on the phone with customer service trying to sort it out, until I finally said, «all right — I was wrong and you were right, is that what you want to hear?». Only then did the increasingly negative exchange end. I finally reached the end of my (usually plentiful) patience, without completing my transaction. Only now am I seeing the previous reviews, and am so disappointed I did not have time to check the reviews beforehand and wasted so much time and energy. Needless to say, I will not be returning to this place again.

Fast service. Gets the job done every time I have to ship something out on a whim. No complaints!

Went in to mail a return item to Amazon.
The two lads (Gibeom & another man) working were very helpful and even helped me bring up my heavy parcel from the car.
Reason for 2 stars:
The Korean woman who seems to come up repeatedly in these Unilocal reviews was extremely rude.
While Gibeom was kindly and speedily processing my shipment, the woman rummaged through my things. There was no need for her to open up my box (especially as she had nothing to do with my transaction) but you could tell she’s just a nosy middle aged Korean woman who likes to look at what other people have.
The clerk, Gibeom, finished my transaction and bid me farewell, but as I was stepping out the door, the woman called me back in to pay for a single piece of tape.
I find it ridiculous that this woman had the audacity to charge me $ 5 for a piece of tape. I was appalled at how cheap and miserly this woman was about tape and so bought a full roll to take with me. It made more sense if UPS sells an entire roll of tape for $ 4.95, and the woman is asking the same for the service of placing one piece of it on my box, to simply buy the damn roll and mentally spit in her petty face.

I had boxes of clothes to ship to the mainland and I knew it would cost a lot. But the woman at the counter realized that my four boxes could be condensed somewhat. For a relatively small charge ($ 20) they made everything fit in only two of my boxes and saved me over $ 100. The staff was friendly and helpful — so this was overall a pleasant experience. The upper parking lot was not available and the lower one was crowded.

Had four packages delivered to this UPS location over the span of four weeks, actually have a mailbox at this location and all four packages marked as undeliverable and now lost in never-​never-​land. Maybe Peter or Captain hook received it because I surely have not.
I know for a fact my name was on the box and I know for a fact that the address I had was correct.
Never again mailing anything to this address.

Coming out of Unilocal retirement just to add to the chorus of bad reviews. Overpriced, rude, cheaters — all valid assessments of this disgusting business where I will be sure to never set foot again.

I am not in the habit of posting negative reviews, but my experience at this store warrants it. I should have read the reviews before I wasted my time coming in…
I had to send a UPS package add well as priority mail and they do both so I stopped in. They accepted my UPS package as it was prepaid. However I wanted to send a box flat rate to the mainland and was rudely informed by the boss that they don’t do flat rate because they aren’t the post office. I was unaware they didn’t offer the same rates as the post office, but rather than telling me politely, the woman laughed in my face as she told me. It was an honest mistake on my part, but her response was awful.

This review is concerning their notary services. I have used the notary services at this location several times in the past. Their prices have always been reasonable and i have never had any issues.
I cannot speak to some other customer service issues as i have never encountered any at this location.
I gave 4 stars only because of the odd asian man in the parking lot trying to direct traffic caused more hold ups than good.

Wow, this UPS store is not helpful at all. They wanted $ 2.50 to print a UPS shipping label so I went to FedEx and they did it for 14 cents but it would have been free if it was a FedEx label. Upon arrival at the UPS store, I was offered to put my box into one of their boxes for $ 14. I declined then was told that tape is $ 2 to seal my box. Fortunately, I had tape in the car so I didn’t have to pay their charge. I was told they are doing me a favor by accepting my box as it was because it said Udon on it.
In conclusion, be prepared for a frustrating experience.