FedEx Office Print & Ship Center

I like this location because it’s walking distance from my work. Service is usually slow but I’ve never seen more than 1 worker there. Today was much different, not only was service extremely slow, 28 mins for 1 job of 4 copies, but there were 3 employees there and only one helping a busy store. I’m positive the other 2 weren’t on break as they weren’t eating or talking, but both clearly saw the line and woman waiting in the copy area, and neither offered their coworker any assistance. I did voice my displeasure and they didn’t charge me for my 4 sheets of paper, but that still didn’t prompt any teamwork. I feel bad for the one guy trying to handle a whole store by himself. Very disappointing.

When this place works, it’s capable as anywhere else.
When it goes wrong… boy, oh boy.
Usually it’s a staffing issue: under-​scheduled numbers of on-​site workers at the busiest times, combined with store policies to handle each customer in the queue until their needs are fulfilled.
When I was there early Monday evening on the week of Xmas, this meant that only 1 worker manned the ENTiRE STORE, because his colleague was out on a lunch break.
In other words: I stood third in line, in a growing and increasingly disgruntled queue, as one tourist family from the mainland asked the single worker to rework and print their layout for a relatively large order of color handouts (looked like a family end-​of-​year newsletter), with the worker patiently manipulating the borders of the display and reprinting it over and over, until the family decided it was adequate.
The couple in front of me simply needed their parking validated. I needed to make sure my credit card charge had went through; the self-​copying machine refused to sent it to my email account, due to my card being some kind of problem, so I wanted to check that I was properly charged. We and the 6 – 9 people behind us, WAITED FOR 30 MINUTES IN AN UNMOVING LINE. One young man made the mistake of standing in the FedEx mailing counter, because he actually wanted things mailed, instead of our (main) counter. It became clear that he was never going to be served, so he grabbed all the stuff he needed from the store and packaged the box himself, then stepped behind everyone into our line. The staff person apologized to our whole line of customers once, very sincerely – but mostly attended to the needs of the family in the front of the line. He ignored the store phone, which kept ringing, and put his nose to the grindstone to please that one family. I felt bad for him, but also, as one of several irritated customers in a groaning queue who were all tired from holiday shopping and errands, couldn’t help but wonder why this situation had been allowed to extend so far.
This was a training and management issue, including scheduling but also policy, pure and simple. Several customers gave up and decided not to stay, walking out – these also seemed to be tourists, but I wondered if they were forced to pay the full parking rate, because those validation processes were stuck at standstill.
When the coworker came back off his break, we formed a second line (it seemed as if the front-​of-​line family was still nit-​picking about their layout and print-​outs) and were quickly processed.
This wasn’t the first time I’ve experienced this kind of thing at this branch. The workers themselves seemed competent, but had obviously not been told how to handle such a common problem. They are making do with bad management and frustrated customers, the best they can. It’s not their fault, but that of the supervisors and perhaps schedulers.

I know that quick projects are probably not the favorite of places like this, but when an order is confirmed both by email and by phone, reasonable expectation is follow through. I was surprised they didn’t even have record of my order when I showed up an hour later than they said over the phone it would be done.
Then, Jen said she could have 50 done by closing. (The order was for 250.) Then, 15 minutes after closing (and two hours post quoted time, she had about half done.

Steven was great, and was very courteous. He was working alone in there, yet got the job done, in spite of some of the asinine people he had to deal with while we were there. Best experience I’ve had at a FedEx. Thanks Steven!

Stood in line for 10 minutes wasn’t greeted finally the chick comes over asked me what I needed not even a «hi how are you» I got what I needed done didn’t give me a total or anything don’t get me wrong she was quick but damn slay hello and at least fake a smile.

Plan to wait in line for maybe 15 minutes, unacknowledged, even if there is only one person in front of you. The light haired manager with the glasses is a complete condescending d***. Terrible.

They offer everything you’d expect from a great copy/​print shop. They accept pretty much any kind of media you’d be able to bring in and if you just need to quickly print out a couple papers you can just go to the quick machines near the front of the store and use a usb stick to quickly print a few pages. One of the biggest problems here is parking, pretty much the only option is their small lot since there’s no parking on Kapiolani. You have to get a ticket and get it validated, even if you’re only going in for a few minutes, its a little frustrating when you’re in a hurry to have to spend extra time waiting to get a ticket validated.
Just a heads up, though they do take credit cards in those print machines I recommend using cash and getting one of the prepaid cards, when you use credit they put a hold for a ridiculous amount of money.

So helpful, I needed some business cards printed right away and he set it up and printed with no problem! great service, not to mention I cam 20minutes before closing time! I am so grateful! truly am! :D Thank you so much Chris

Came here to use the computer and print out a short report. Plenty of terminals, internet connection was fast. I was in and out on less than 5 minutes. Plenty of parking and validation for 20 minutes or less. Friendly staff. Definitely recommend and will return!

Awesome customer service. Best experience I’ve had at kinkos ever. The employees were courteous and very helpful. I just moved to Hawaii and have yet to buy a printer so I have to resort to kinkos for my printing needs. Now I know it won’t be a bad experience!

Dumb people exist everywhere, no matter how stupid you think someone can get there is always one person who surprises you…
1. First of all I came in here yesterday trying to use my wells fargo debit card & it does not work at any of their self service machines. Not at any of the computers or fax machines. So I end up paying in cash at the counter.
2. Do you think they sent the fax to the correct phone number listed on the documents? No they sent it to MY cell number! Morons!
Reminder: If you ever have anything really important to do don’t come here they will screw you up.

Came here yesterday to get passport photos for the kids. as you can imagine it is not easy to get a 1.5 and 3 year old to sit still for the right photo that is going to represent them for the next 5 years. The associate assisting us was so helpful, I feel bad for not remembering her name. She is an Asian lady, with long dark hair and was working with us ³⁄₂₄ around lunch time. Keep up the good work! DW

IMHO this is the best FedEx on the island. There’s one located closer to the office but after several co-​workers told me about their terrible experience there we now always choose to have our print jobs done at this location.
I’ve never used any of the machines here because we always just order our items using FedEx Online.
The staff is friendly and professional. They have always completed our print jobs before the scheduled pick up time (granted our print jobs are fairly simple but it shows that they are on top of things) and send an email to let us know when the job is ready to be picked up.
They also are able to ship your FedEx packages and have a mailing center. I believe pick up for overnight deliveries is at noon so if you miss that deadline your overnight package will ship the next day but will be date/​time stamped the day you drop it off.
They will validate your parking for 20 min so if you’re just picking up an online print order you’re good to go.

I do not recommend customer service from Nicole. When you stand in line for customer service, she ignores you for awhile, while she works on some other copying project… there was two people in line, but didn’t want to assist anyone. When she finally decide to give any assistance she was unpleasant to me. This makes me think she should not be in a customer service job. I had to stand in line because I needed to use their self-​service printing with using a special paper not the usual white letter-​sized copy paper since I needed it for a special purpose. She walked over with me to the machine I was working with and verbally told me the instructions on what buttons to press and to select the bypass for using my jump drive and walked away quickly. She didn’t bother waiting til those selections showed up before walking away.
*Even the guy in front of me in line tried getting her attention for assistance and tried asking another employee who was helping someone else because she looked like she didn’t want any interruption from her other copying project/​assignment/​task that wasn’t for anyone who was standing in line.*
*Anyway, I was supposed to get a refund because of the machine I was working on also did not print my selection and the machine charged my fedex card. In the end, I just got my stuff done and left. I certainly didn’t want to deal with her again, even though I was owed a refund and she said so herself earlier when I asked about the red blinking error light.

They have a fax machine and its $ 1.59 for the first page and $ 1.49 for additional really not all that busy the staff isn’t really there but when they help you they will help you.

The only business I do at this FedEx location is sending and receiving packages. I must say, I have always received good service here. Nothing AMAZING but always a fast and easy experience. I never have issues sending packages and I always receive really good customer service when picking up. The location always calls me when there’s a package waiting for me.
I never felt the need to write a review but this holiday season, I’ve been picking up lots and lots of packages and I’m just happy with the service because I’ve had very bad encounters with other «Customer Service» workers in other establishments.
Thanks, FedEx! I’ll continue to use you for my needs :)

Why on earth would I go out of my way to write a review about a FedEx that’s not even in my hood? Because I need to give props when they’re due, and I gots a late notice.
Rolled in there with my boo one blistering hot day to pick up a creative request (via e-​mail). First, the staff member we worked with was a gem. Without any huffing or puffing, she took care of our order and exemplified professionalism to a «t.» While we did enjoy the air conditioning inside, we didn’t get to enjoy it long enough since our visit lasted only two minutes. Speedy and friendly customer service, FTW!
Call this location for their e-​mail, so you can just pickup your order without having to do it yourself in the store.

Friendly staff, working machines, and clean, professional atmosphere. This place is solid. Hardly ever any lines when I go too which is a plus.
If you don’t know how to use the machines, just ask and someone will help you.

The FedEx Office Print & Ship Center offers pretty fast & friendly service with ample validated parking directly in front of the store. If you have a large print job, you can just bring it in on a flash drive and plug it into the self-​service machines and print it out yourself and pay by credit card.
Personally, I hardly ever print things because now you can show coupons & vouchers on your smart phone to restaurants and other establishments. I print so little that my ink cartridge dried up well ahead of its print capacity. If needed, you can even email your document to
at the FedEx Office Print & Ship Center and when you arrive they will have your document ready for you at something like 13 cents per page.
Service could be a little faster but it seems that the staff is occupied doing projects but they will eventually come to help you when needed, as needed. Sometimes, a simple, «excuse me…» can expedite things.

Where does one mommy go to print this massive baby birthday bash?! Well FedEx of course! This is the only place I know that prints invitations, pictures, favor tags and such. So one day my boyfriend, 11month old and I came here and needed to print out some party favor tags and party hats. So I asked one of the workers, Dillon if we could use our own cardstock paper and the prices and such.
Dillon was such a lifesaver! Instead of me paying to use one of their computers he suggested that I just email him the documents and he would print it out from his computer. So I did was he told me too. The only down size is that the internet connection is slow so it took him a while to receive my email. But once he got it he took it from there and that was that.
I printed about 70 pages of colored cardstock paper and he gave a really good price for it and could not have been happier. I will definitely go back and see him to help me with all my other printing needs.
It is quite tricky to get into the place If you are coming from ewa side because the incoming traffic is always bad unless you are really aggressive and force your car in the parking area.
Parking is not free so its best that you know what you’re doing and they also have that send from home option where you send your files from online and can print there. I do know they do validate but I have no idea how much the parking is with validation, yeah I wasn’t really paying attention to that.