John Moore Services

This is one of those times I wish I’d logged on to Unilocal before I called the company for a quote.
This is hands down the most ridiculous, unprofessional, over priced company ever. Don’t give them your business. You will save THOUSANDS!

Appointment was scheduled, but no one arrived in our given window. The technician called after the appointment time and said if we still wanted him to come out it would be over an hour. The main service said this can be a normal occurrence and were unapologetic. Needless to say, we canceled our appointment.

Attitude from phone representatives do not win customers. They said they would be here between 6−10pm on a Friday night. They called at 6:30 to say no technician was available. No «sorry» after asking what happen several times, but «chevene”(the rep who called) admitted no technician was ever available. Needless to say, we were angry they made us wait for hours for our timeframe and they had no intention of calling us hours prior to let us know that we didn’t really have an appointment. When I called back to see if I could get an earlier appointment than 6pm the following day, they denied that it was a scheduling problem, even though «chevene» talked to my husband a few minutes ago. She said it wasn’t their fault and didn’t apologize. Yes, I spoke to her as well. And got attitude too.
I want to give them the benefit of the doubt but own your issues. Don’t try to hide that this was a mess up on your end. If they had apologized instead of giving us attitude, instead of making us wait over their «24 hour policy», this bad review wouldn’t be written. Good customer service goes a long way but now their BAD service will be even more well known due to this review.
NEXT DAY: John Moore saw this review and called us and apologized. I REALLY appreciated that. John Moore owned their issue. That is good service recovery with a very long term customer. They offered us a $ 75 discount on the next service. Thus, from this call, I change my rating from 1 star to three.

Our business was having some AC issues, these guys came out. I was told we had a leak in the coil of one of our units and the motor was out in the other. I was told I need to replace the motor and get a new unit. The next day I get an estimate at 6:30 in the morning for 15 THOUSAND dollars. I said no way, I’m getting a second opinion. I called a friend who knew an AC guy, $ 65 dollars later I needed a new belt, unit is working great again. No leaks, no motor issues. John Moore and its service techs are a bunch of scam artists.

To update a comment by «John Moore» of my review of them.
I’m very modest about being «handy».
I’ve been an PROFESSIONAL electrician for 35 years. A licensed master electrician for 20+ years. Also being in the «trades», I know plumbers, A/​C guys, etc. I’ve been there, done that residential thing. How dare you rip homeowners off!!!
I was out of town, the A/​C unit stopped working. I told the wife to call you first, unfortunately! (I then had to call in a favor to an A/​C buddy to go over and fix it)
That $ 850 was your «good”/ cheapest price. What a bunch of BS about parts! If you have a bad spark plug in your car, you’re going to change the engine???
Shame on you!
Get over yourselves!!!

Our a/​c went out so we called JM. They told us we needed a new a/​c or we could just repair the compressor, motor, and start line all for $ 1400. We ended up getting a second opinion who said our a/​c unit was fine, it just needed a compressor $ 180.

John Moore had the biggest ad in the Yellow Pages and had the most mentions so my parents called them out for a repair. They were ridiculously expensive. They charge $ 130 just to hook up the main shutoff valve to the toilet water tank, a job that took about 3 minutes.
The good things are that they did the job and they answered the phone (which some plumbers don’t).

BIGGEST RIP OFF! My husband and I came back from a weekend out of town to find our AC not working. Our first call was to john more because we were told they install window units until they fix the problem. First of all, they required a $ 60 fee to make an appointment, then the guy’s title who came out was «lead sales», not AC repair or anything like that! He quoted us $ 4,000 and said it was the «coil» or something like that. We have a very cool house tonight after talking to two other repair men who both said it was the motherboard and cost us ¼ the price! Like I said, they are a RIP OFF!!! Can’t believe they are still in buisness being that dishonest!

Quoted us $ 8700 saying whole unit needed replacing. Really tried a great sales pitch but we were firm in our decision to get a second opinion. Second guy (from Mike’s AC) fixed it with a new compressor for $ 115. What a scam john Moore is! So pitiful and really upsetting!

Wow, these people came out and assessed a leak. Guess what? All the pipes need to be replaced for over $ 9000.00! But wait, we could replace half for $ 4500 or ONE VALVE (where the leak occurred) for $ 1700. Yes, these are like video game prices. When we asked for a break down of the prices, they told us it was «a job price» And the could not break down parts and labor. What?? anyway, called two more (reputable) companies, both confirmed pipes were fine and got the valve replaced for $ 200. Yes, a savings of $ 1500 for the same service. How can this company rip so many people off. It’s as if they are worried about doing something wrong so it is easier just to say everything needs to be replaced. DO NOT USE THEM.

After a very crappy (no pun intended) experience with Roto Rooter I gave John Moore a call for some bathroom plumbing issues. I called the Friday after Thanksgiving and made an appointment for the following Monday. I was impressed that they had openings late in the day 5 – 8. This kept me from having to take time off from work. An operator from John Moore called me that morning to confirm the appointment, and the tech Jeff called me when he was on his way.
Jeff diagnosed my problem quickly, and quoted me a price of $ 129.99. Roto Rooter wanted to charge me almost double. Jeff was friendly, made small talk with my family and me, and even wore those boot covers on his shoes when he entered my home. Home repairs are a pain. It makes things easier when to handle when you have a company you can trust doing the work.

We have never had such efficient service.
I will start with the initial estimate request via the John Moore Website. I was contacted 3 times following my initial request to ensure that my needs had been met and that a representative had already contacted me to schedule a service.
The best part about the service is that you can have someone come out, give an estimate, and if you don’t like the estimate they will leave with no problem. Fortunately for me, our issue was minor and he was able to fix for a small amount and we even got a year’s supply of enzymes that we can use to keep this problem from occurring again.
The tech arrived in the time frame I was given, assessed the issue, brought in his power tool and got to work. I would say all of it took about an hour if that.
Mr. Alvin Dury was a super nice guy, loved on our animals and they enjoyed that.
Being an American Homesheild Customer for years now, it’s nice to know that there is better service, prices and quality work AND WORKERS out there.

Quoted me for $ 2400 called another HVAC company and they installed the same broken piece for $ 600
Wonderful customer service upon scheduling
Extremely educated and nice tech
I just can’t believe John Moore’s pricing.

I had called John Moore for a leak issue in our bathroom closet on the first floor of the house. Water was leaking through light fixture. There is a bathroom on the second floor above this closet. John Moore technician came over looked at the leak, which had stopped when he was there, went up in the attic and the upstair bathroom as well. He told us to wait and see as the leak had stopped. I asked him what is the other option than waiting, he suggested on cutting the sheet rock of the bathroom closet and searching for the leak, when he himself had confirmed that I had no fresh water leak as it is a new house. He gave a estimate of $ 500-​$ 1500 for this job.
Since the John Moore technician had given us conflicting information, I didnt feel comfortable with his opinion. Well that same night the leak started again. I called Red Lion Plumbing, they came over on a 2 hour notice in the morning and right away could tell me that my A/​C drainage pipe is blocked. They fixed it in 30 minutes, charged me just a basic trip charge and didnt have to cut any sheet rock.
I am not calling John Moore again.

I’ve used these guys about half dozen times in the last 5 years for various minor plumbing and electrical issues and they have never failed me. Everyone I have ever dealt with from the person that answers the phone to the service technician has always been courteous, friendly, and professional.
My latest issue was with my hot water heater. We noticed we weren’t getting any hot water so I checked the unit and noticed the pilot light was out. I literally tried to light it a half dozen times before it stayed lit. After about an hour, it was out again and I could not get it re-​lit. Realizing the unit was 15 years old, I was hoping it didn’t need to be replaced quite yet. I called John Moore Services because I knew they would fix it if possible. It took a good while to get a techinician out but one finally showed up at about 6:00 p.m. in the evening and took only 15 minutes and $ 180 to repair. Hooray! Hot water again.
This latest has been typical of each experience for me using John Moore Services. I have come to expect top of the line service from them.

This review is of the initial visit by the John Moore tech.
My main line has been stopped up for quite some time now and I needed some professional help. I reached out to John Moore with a bit of hesitation because I tend to stay away from bigger named companies for fear of them charging me some insane price right off the bat.
I was pleasantly surprised on the service I got from the intial call, follow up call, and finally when the technician showed up. (and he showed up within the promised timeframe)
The technician was very friendly and knowledgable of the situation and I felt treated me very fairly in the price of the drain clean and the quote for the dig. **please note a drain camera was required before even talking about a dig**
Overall, I am very pleased with this first interaction and I look to be doing some business with this company in the near future to complete the job.

We had several issues with the house electrical and A/​C issues… no emergency, but issues that were fire hazards and had to be fixed. We already had a guy come out to fix this electrical issue once from another company — paid him $ 200 and the issue returned two weeks later.
John Moore came and not only fixed the immediate A/​C and electrical issue, but fixed it all for much less than we were expecting, AND it comes with a warranty (although I don’t feel we will have any issues for many many years to come, based on the work he did).
He was very polite, explained everything he was doing and answered all my questions (even fixed a few things that I thought were big issues, for free, b/​c I was simply doing things incorrectly).
From now on, John Moore, is my go-​to for everything — electrical, A/​C, insulation.

Hard to find a better service provider in my opinion for any plumbing needs. We’ve used them twice now. First problem was a major gas leak in the kitchen that they dispatched with great care.
Most recently we had a small toilette issue. Went online and sent an email inquiry…5 minutes later I got a phone call. Set up the appointment for Monday July 30 between 11 and 2. 10:00AM on Monday got a call from the tech, would be here around 11:30 I was told.
Tech shows up as promised, uniformed and professional looking, gave me my estimate and upon approval did the work. Cleaned up the job site, was very respectful and polite. Once the tech left I grabbed a bite to eat and a follow up email hits my inbox. Customer survey email: how’d we do? Wow!
They are not the cheapest plumbers in town but from my 2 experiences, they are professional, on time, responsive, and thorough. I would certainly use them again.

After hearing an unending thump through the night from my kitchen sink, and after a slow drain and some screwy happenings with my disposal this morning, I decided to break down and call JMS. I described the problem to the operator and was given a window of 2 – 5 PM and was also told that if they had to use the pipe slinky thing that it would cost $ 69.
I received a call around 130PM confirming my appt window of 2 – 5 PM and was informed that the service tech would call when he was on his way. I received another call around 330 confirming again. I received a 3^rd call around 515 indicating they were behind schedule and was asked if I still wanted them to come today or reschedule for another day to which I told them to come today.
Around 630 the tech showed up, asked a few investigative type questions, turned the water and disposal on and then advised that he needed to use the slinky which would cost $ 69. He indicated it was a hand slinky and only 15 ft long and if it didn’t work, he would then need to use the machine slinky which would cost $ 238. We told him to continue because surely 15 ft of slinky would be enough. Well it wasn’t, so he brought in the machine.
The machine was loud and sounded like it broke everything along its path but after about 15 mins, he was done. Drain fixed, no more choking and spitting up by the disposal, and no more thumps in the pipe.
We paid $ 238, and he was on his way. He didn’t ask for a tip, nor did we pay one as one other reviewer mentioned. He was actually very pleasant and professional. The cost was a bit much but the service was good and our problem was fixed. I’d likely call them again in the future depending on the problem.

Horrible.
I won’t even say the name of the man who came to our house because he knows where we live. Anyways, the guy that came to fix our sheetrock was very demanding and rude. He DEMANDED we tip him from the getgo… and when that didn’t work, he tried to coerce us by saying, «Well…I could do this for a tip» or «Are you going to tip me later?» or «You need to tip me after this». Like WTF. Shut up already! If you do a good job, we will tip. If you do a crappy job, we will tip (don’t we have to?). If you demand a tip, WE WON’T.
He did a shoddy job at the sheetrock and took his sweet time to get everything done. He was snippy, overbearing and disgustingly disrespectful. Left track marks all over our floor and made sure he talked down on us.
He was LAZY, too. Every time we asked him a question or to redo something, he’d sigh or say, «I can fix it if you give me some money». UMMMM. Who do you think you are? It’s YOUR job to fix things correctly the FIRST time. If you mess up, YOU REDO IT.
Oh, he also took the liberty to use our toilet and then he saw that the faucet trim in the shower was stuck (we were going to repair it with somebody else), so he took the liberty of trying to fix it without us asking and guess what? He ended up BREAKING it and not even replacing it or repairing it. When we asked him about it, he said he’d fix what he had broken for a fee. Again, WTF.
We called John Moore and complained, but their only resolve was to send a new maintenance man (oh geez…). He was nicer and less demanding, but the damage was done. He also showed up really late at night around 10pm when he said he’d be there by 5pm. I would not recommend John Moore. They like to rip you off any way they can.
I will never call them again.
P. S. The 5 star reviews on here by users with one review are obviously people who work at John Moore. Don’t believe them.