Found a hair in my piña colada smoothie and they said it was my daughters hair. Seriously? She hadn’t even gotten near the smoothie when I took the top off and found it right there. Messed up. Btw the staff talks behind your back in Spanish. Little did they know I may look white but I’m half hispanic.
Tito M.
Rating des Ortes: 5 Houston, TX
The services is good but please !!! Make sure to taste the coffee before serve to customers! I’ve been at this location so many times and I always order coffee which taste really bad! Please make sure your coffee taste good… Coffe issue its been fixed it !!! Thanks Guys!
Robert G.
Rating des Ortes: 4 Houston, TX
Good service and food. The place is clean, and well kept. The parking is awkward but plentiful. This food really satisfies my craving after being in Korea for a week.
Jasmine P.
Rating des Ortes: 3 Houston, TX
Came here early in the morning & bought a dozen hoping to get fresh hot kolaches given it was about 8 am they should be hot. The kolaches were cold & had to take them home & warm them up myself which was very inconvenient. But overal the kolaches were good but not the best. Their service is fast and friendly, but I wouldn’t come back.
Mary L.
Rating des Ortes: 1 Houston, TX
Fast services but poor Kolaches, they r warm but not a good look. I got the Cream Spinach, its nth like the fresh cream spinach i eat on kirby this one was dry and only a small amount of it in the middle of the doe so bad! The philly steak and italian chicken looked like it was done 2 fays ago… sooo not fresh!
Depp N.
Rating des Ortes: 3 Houston, TX
I always go to the highway 6 one. Decided to try this today. I had a friend who had never tried kolaches. First of all he loved it. Nobody can hate kolaches. But bearing that in mind I will touch upon some things. 1. All kfactories follow a template pattern. But a drive through high opens at 5 am. Thumbs up 2. They run out of inventory pretty fast. I can’t entirely blame it on location. I painfully realized they are not going to make new batches of certain items after 12 pm. 3.they have booth and tables which is great 4. They support leukemia and lymphoma society. 5.fast movers from what I saw jalapeño sausage, ranchero, enchilada, bbq beef, philly steak ham bacon and cheese
Dave T.
Rating des Ortes: 4 Houston, TX
Starting the day off with a Hot Polish Kolache! Excellent quality and very, very, very tasty. A bit on the pricey side, but well worth the price when compared to Shipley’s or other doughnut places that use lesser quality meats.
A L.
Rating des Ortes: 2 Houston, TX
My husband and I tried the ham and cheese, sausage egg and cheese, jalapeño and cheese, and the polish hot. Ham and Cheese and Sausage Egg and Cheese: They were descent except for the fact that there was barely any cheese Jalapeño and cheese: missing the cheese, way too spicy, and you could barely taste the breading Polish Hot: Very spicy and the sausage was too dense(more like a hot dog) Overall, we won’t be coming back. There are better places in Houston that sell kolaches.
Blake P.
Rating des Ortes: 1 Houston, TX
The staff is unprofessional, unfriendly and unhelpful. I ordered 2 sausage and cheese kolaches. One was fine and the other was only sausage. I went to the counter and she said, «ya that happens sometimes. If I give you another it will just be the same.» I said the first one was fine. I pulled the sausage out and showed her no trace of cheese. Her reply was silence and then, «ya they just put a little bit» and then more silence. No apologies, no solutions, no reparations, nothing. I have overlooked this locations other flaws because of convenience. But, your feet stick to the floor as you walk in. The tables are hardly ever wiped down after the last patrons. It seems that management is either not present or doesn’t care. It’s a shame because I love kolaches. I will travel the extra mile to go the Briar Forest location.
Joyce s.
Rating des Ortes: 5 Houston, TX
Great service n my favorite Kolache: chix enchilada :) with this great coffee they have :)!! Mmm!!! Love this place n location.
Yvonne B.
Rating des Ortes: 1 Houston, TX
Every other time I come here they are always out of something I want to get! It’s quite frustrating! Ive currently been waiting in the drive thru for 20 mins behind another car while they get their order. Needless to say I will not be returning to this location!
Greg B.
Rating des Ortes: 3 Carrollton, Dallas, TX
Kolaches are awesome 5 star breakfast, service 2 star, so average that to 3. They run out of certain ones every day. I understand wanting to lower waste but when it’s the same one every day make more, duh. Employees seem unconcerned with waiting customers. I say hire less people that are more attentive. Better than over staffed and unattentive.
Kabita B.
Rating des Ortes: 4 Westchase, Houston, TX
It’s a small, nice place with variety of kolaches. They have carry out and also seating arrangement. I went there on last cold Saturday morning. We had chicken enchiladas, Italian chicken, jalapeño cheese and apricot kolache. The kolaches were warm, soft and tasty, perfect with a hot cup of coffee in a nice winter morning like that day.
Sarae R.
Rating des Ortes: 2 Houston, TX
Was very disappointed this morning with the kolaches! I went to the drive thru to get a dozen for my coworkers and when I got to work I tried one of the kolaches and it was cold and did not taste fresh. Mine you I only work 7mins from the Kolache Factory.
Feedm E.
Rating des Ortes: 2 Houston, TX
ok, so i don’t get the texan obsession with kolaches… so know that this review is from an «outsider»…fwiw the idea is cute, a little bun with fillings… the concept is familiar since it’s all over asia… well, pretty much anywhere in the world… but i don’t know why this place is so well-loved. here’s why we ordered: 1)creamed spinach-ummm…the spinach tastes fishy. yuck! 2)bacon and cheese-it was ok. honestly, i think i like hot pockets more. 3)sausage and gravy-this is the only one i’d eat again. tasty! and not messy like if you had to eat biscuits and gravy off a plate. score. 4) philly steak-good amount of meat, but lacking in flavor and where’s the cheese?! 5) ranchero-it’s alright… nothing much to say about it. so i guess this one’s super duper nice because it has a drive thru… but i wish they didn’t stuff all their kolaches in the microwave without asking. i prefer my food not to be microwaved, but it was too late this time… oh well.
Leslie T.
Rating des Ortes: 4 Houston, TX
New location, nicer inside seating, drive thru(!!), same excellent kolaches! Anytime I have to get my wife up before the crack of dawn to catch a flight or something I make sure to run to the Kolache Factory while she’s in the shower to get her breakfast. It makes the grumpy go away! So when they closed the one just a few blocks from my house I was horrified! What now? How do I soothe the savage morning beast at 5am?! Then I saw it had re-opened in it’s new location just outside the Beltway. Whew! Same great kolaches, same friendly staff and now a drive thru! I do agree with a couple reviews that the drive thru’s location is unfortunate. Don’t pull into the far west entrance to the parking lot but the one closer to the Beltway or you’ll get jammed up in one hellova mess with everyone else trying to jockey into the thing. There is a back way into the lot from Rogerdale I discovered which makes it easier than fighting Westheimer. Turn left into the drive after the ugly blue apartments on Rogerdale and right behind the church into the strip center lot. I love the sausage and cheese ones, the bacon and the ranchero kolaches too. But get a fruit one every now and then for something sweet and tasty. Make sure they heat it a bit.
Bill R.
Rating des Ortes: 4 Houston, TX
The only reason this place did not get 5 stars is the horrible drive through parking situation. if you ever go there its a pain the in ass to get to the store and then when you go to leave its a pain in the ass to get out Ordered a Texas polish spicy … man those are good. they asked if I wanted it heated. quick fast service as I said above getting in and out SUCKS
Edson S.
Rating des Ortes: 4 Houston, TX
This KF is on my way to work and I stop at least once a week. Always friendly faces and smiles from all their employees. The drive-thru is a huge advantage, but I still prefer to go inside.
Lauren J.
Rating des Ortes: 5 Houston, TX
This kolache factory is a drive thru! It just opened about a month ago and I had my first try today. The staff was quick and friendly — and they accepted my coupon without complaint.