Sears Auto Center

I had a 10am appointment today for oil change and tire rotation. I dropped my car off at 10am and was told that my car should be ready by 1pm. At 1:30pm (3.5 hours later) they still haven’t started working on my car. The front counter person had no explanation and no apology. Definitely not coming back here. What a joke!

DO NOT GO HERE!!! DO NOT GO HERE!!! DO NOT GO HERE!!!
This is strictly for the Maui Location!!! Can’t say it enough. Sears Auto Center at the Queen Kaahumanu Shopping Center has taken a HUGE nosedive! From their Customer Service to their Vehicle Service, this place has changed from really good, to really really really bad!
Numerous experiences here, some good (thus the one star) and mostly bad. Let me share…
This used to be the place to buy car batteries from. The batteries are warrantied and they have a computer database, which they can access with your phone number if you can’t locate your original sales receipt. I’ve been doing that for years and never had a problem with the old time employees there. But within the past couple of years, they’ve hired younger people, who either don’t want to or can’t seem to find your transaction in their computers. Sure, partly my fault for being forgetful and leaving the receipt at home or misplacing it, but who actually plans on carrying that stuff when your battery dies unexpectedly away from home?!
Also had an experience trying to exchange a defective battery, with a receipt! The young tech tells me he would have to test it first before he can exchange it, since it was only a month old. Tells me to come back in 45 minutes. So I go back in an hour, and it’s not done! I return a half hour later and the young guy tells me there’s nothing wrong with it, so nothing he can do. Once the battery has been installed in the vehicle, there is no such thing as an exchange. WHHHAAAATTTT!!! The battery is a month old and you’re telling me that because it can’t hold a charge on the vehicle, I’m S.O.L!!! What about the warranty? What about prorating it? I don’t mind paying a little to get something that works! Not even an option! The young guy tells me maybe something is wrong with my alternator. I explain I’ve just taken the vehicle in and it was checked by a mechanic. The alternator tested strong and the diagnosis was a defective battery. The young guy becomes argumentative, telling me that because the battery tested strong, there was nothing he could do. So, because my vehicle is disabled and I need a new battery, I purchase another one.
I go back another day and the same young guy tells me the same thing. No exchanges and now no refunds. After a few minutes of going back and forth with him about their :“policy,” I ask for the manager. The young guy then gives me a full refund, albeit on a gift card. How hard was that?! I wasn’t trying to cheat you, brother! I was just trying to get my money’s worth! And, I was very patient and professional the entire time.
Another recent negative experience involved oil changes there. I received a couple of discounted oil change coupons from Sears via email. After deciding to take advantage of these offers, my wife and I decided to schedule back to back oil changes. We set up the appointments and left the vehicle keys there. Another service tech punched in our information and told us it’d be about 2 hours for both vehicles. After about 2 ½ hours, we return. I notice my vehicle is parked in the same place I put it earlier. After checking it, I notice it was never moved. Hmmm, interesting. Wonder if they were going to charge me for it but not change the oil? My wife’s car is done and we go to pay. The service tech gives us back the key and charges us. But, we were only charged for one oil change. I ask about my vehicle. He can’t find the service order and disappears for several minutes. When he comes back, he tells us my vehicle hasn’t been serviced because the mechanic did not check to see there were 2 vehicles scheduled. So we were told to return in another hour! WTF!!!
After an hour, we return. The vehicle is moved and I check to see there is a new filter and some work has been done. Confirmed! We pay and leave. Here’s where it gets scary!
Less than a month later, my wife is driving her vehicle around town. On the way home, her vehicle begins smoking. She pulls over and calls me. The vehicle literally caught on fire!!! The entire engine and front end, burned! TOTALED! Traumatizing, nonetheless, but thankfully she was not hurt. She told me just before pulling over, the oil light came on. After the insurance company inspects the car, their determination was the oil had been leaking out through the unsecured oil cap, onto the catalytic converter and throughout that time, had been draining to the point there was no oil left in the vehicle and the oil dripping onto the catalytic converter caused the vehicle to catch on fire! No shit! THIS IS A TRUE STORY!!! Although they or I couldn’t prove it, it appears the mechanic didn’t put the oil cap on well, which caused this slow drain to the oil.
Closed on Sundays too, from the last time I checked. Be aware, be very aware!

same olé Sears, rude customer service reps. would rather give
an excuse of why they can’t help you, rather than helping get
your car into the shop for repairs. never will I return to a Sears
shop again.

Made appointment Tuesday night for Saturday appointment (online). On Wednesday this F@€kn guy called to tell me that 8:00 is no longer available and can put later like 12 or 1:00. Saturday came and went to the shop to find out I have 8:00 appointment and this fuckin guy acted like we never talked on the phone. I played the voice message on my phone, put it in speaker so he could hear it and still like he don’t remember anything 3 days ago. I always go here to service both of cars… NOT anymore.

Awesome job to the auto techs at the Sears Automotive center!
They mounted and balanced my custom rims and installed them into my truck in a timely manor!
Great service = Happy customer
Reasonable price

PLEASE READ THIS BEFORE YOU GO TO SEARS FOR CAR SERVICING!
So recently I went to sears to buy tires for rims that I just purchased. I wanted to replace the tires with the same size but they did not have them in stock. They recommended a different tire, similar size, that would have the same driving performance. So I dropped off my rims, and did some errands in town while they finished. When I came back, they had finished the job… but to my surprise the tires looked a little too big to fit my truck. The store manager assured me they would fit fine and would look great on my truck. I was really excited and rushed home to put on my new rims. As soon as I put on the first tire, I noticed that the tire was WAAAAY too big for my truck. The tire was SO big that I couldn’t even turn the steering wheel left or right. I immediately drove right back to sears and asked if they could take back the tires and I would apply more money towards ordering the correct tire size. They said they would not take back the tires since I did not purchase the rims from them. I remained cordial and asked to speak to a manager. The 18 year old kid behind the desk said that he was the manager for the auto center and that his superior was in California and only visited the store maybe once a month. Now I have tires that wont fit and am out $ 500
Now I ask Myself…
Do they always give people tires that are wrong sizes just to make the sale?
Do they hire cheap labor and unknowledgeable employees?
Why would they turn away a loyal customer who is trying to give them MORE MONEY just because they made the mistake?
I wanted a 245÷40÷15 for a 15×10″ rim and they gave me a 265÷75÷15
The tires were for a 4 wheel drive vehicle and anybody who installed tires for more than one week could see they wouldn’t fit.

Worst service I’ve ever experienced. The sales clerk admitted to the technician lying to me. He showed me where they falsified the courtesy check on the work order. I brought my car in for service and they held my car all day, only to return it saying they didn’t do the work. My car was worse off after I got it back. They’re unprofessional. Incompetent. Untrustworthy. Don’t use them for ANYTHING.

Saturday Afternoon Oil Change and Brake check.
My Service took 2.5 hours a half hour longer then estimated.
Very Impressed with the Brake Check I actually observed the tech measuring my brakes in several places with a caliper.
The price they quoted to replace a noisy belt seemed Over The top Expensive, so I going to taking that job elsewhere. Also I asked them to check my coolant level but it was missed. I personally checked the oil level after service and it was filled to the medium mark at the dip stick. (Good)
They rotated my tires for free (Great), but not sure if they checked my tire pressure. (Not so Good) hope they did.
If you want to save time ask to skip the aliment check. For the amount time the car was at the shop I wish they provided with either a car wash or vacuuming.

I’d give these guys negative stars if possible. Didn’t like the experience here. We had an appointment, for battery replacement and tire repair. Olé the counter person didn’t put the tire repair on the work order we requested yesterday, only the battery replacement. Olé tried to reassure us, that he would take care of us next time. There will b no next time. I don’t recommend Sears auto, w/​the mechanics that they have now. All the dependable old time mechanics are gone or left Sears Auto. B aware that no mechanics will greet u or acknowledge u, when entering the garage entrance, u needs 2 good in through d glass door entrance @ d counter, which sux. Expect 2 wait minimum 5 mind. We waited 20 mins. & had a stupid appointment. Also if ur vehicle is breaking down & have no appointment, be advised they’ll will not allow u park ur vehicle overnight outside the garage or it’ll b ticketed, if there’s no room inside the garage. Better luck go else where, where they’re upfront & honest in their dealings.

Went to have radiator checked. Charged me $ 125 for procedure. No fix. Hear from another mechanic that a pressure test is standard & cheap way to diagnose. Confront sears, get full refund. They tell me there was a mix up & they never touched my car. Still have a brand new radiator cap from them… Wish there were negative stars. Shame on them.

I scheduled an oil change here and found the service team very polite, helpful and kept their word by calling me promptly as promised when my car was finished. Price was fair for Maui and while standing in line to pay another female customer told me how great they were in servicing her car for many years. I’m glad to hear this because the Honolulu Sears auto does not have as good a customer rating. I definitely will be bringing my car back for routine service.

I scheduled an appt. for 11am and got there right on time, only to wait in line for a good 15 minutes. Then, I was told that my oil change was going to take 3 hrs. because it would be done after all the «first come, first serve» cars. What’s the point of taking appts. then? I was able to get an appt. at Maui Oil Lube for 12pm that day, and my car was done by 12:45. And the best part was, it was cheaper too! The service was great, and I was on my way! I won’t wast my time with Sears anymore!

Terrible! Went to get tire fixed, was told it would be about an hour wait. After over two hours still not done was told next in line would be 30 minutes came back an hour later and they told us they were really busy? No one was even working on anything. No wonder they are losing $. Never again!

Maui’s oil change options are limited. Wal Mart almost caught my car on fire. The other «jiffy» type place in Kahului always adds things on to cost more than originally stated. I have found my new oil change spot!
Sears employees were super nice and the price was exactly as stated without extras added on without my permission. Better yet I could take my kids to play in the mall and they called me on my cell when the car was ready. Easiest oil change ever!

Called the tire center at 9:30am to see if a specific tire size was in stock. Guy who answered the phone asks for my name & # so he can call me back. Waited about a half hour and still no call. Headed over to Costco. Costco made $ 320 from just me today. It’s now almost 8pm and not even a missed call from Sears. Hmm isn’t Sears not doing so well financially? Isn’t the Ala Moana location closing soon? I can see why the company is losing money. Tsk tsk tsk!