Sutherlands

I like this store and sometimes they have some good sales.

I like this place. It’s local and has decent products and helpful assistants. I know where the products are located which is a big help. One thing they could do better on is the prices.

Always please with the very knowledgable and helpful staff.

If you know what you need and can find it, this is a good store. They have all the hardware needs you would want. If you don’t know what exactly you need or can’t find it, good luck. All of the workers congregate at the customer service counter/​register area at the front of the store instead of roaming around assisting people.
After spending a good 30 minutes searching for a drill bit to remove my Jeep hardtop, it was apparent they didn’t have it. They had a good selection of sizes, but stopped short of the size I needed. I stopped here instead of the local hardware store around the corner thinking a bigger store was more apt to have what I needed.

Great plant sales. You can spend as long as you want in the store. I just really like it the staff is so nice. They let me return stuff, and were nice about returning it– even if u didn’t buy it there they tell you they can’t but were nice about it!

Old school hardware store. Feels much more locally owned than the Depot or Lowes. Everything you would need from a hardware store plus a little more, like clothing and candy. Good nursery department in spring and a more impressive building section than any other store in town. I don’t build things but if I chose to, I would come to Sutherlands. The staff is friendly and more helpful than any chain store in town.

We are in here all the time for stuff because we live nearby. Super friendly staff, I am always asked by at least 3 – 4 guys what they can help me with while I’m there. (Hopefully they are all employees?!) downside is, it’s obviously going to be a little pricier than Home Depot or walmart.

One of my favorite places to shop for household basics – cleaning supplies, tools, plants, mulch, lightbulbs, and of couse, hardware. The staff is very helpful. And if they don’t have it, they will help you find it.

I love shopping at this hardware store verse Home Depot or Lowes… better service and less hassle.

I hate to only give Sutherland three stars because they are oh so close to home and have bailed me out of many home improvement crises with that one needed part. However, the service is slow, not particularly friendly, and prices are high.
Sutherlands isn’t somewhere I go and grab a cart and buy everything for a project. But it is great for something I need in a pinch.

Sutherlands is a hardware store, much like Lowes or Home Depot, that has a bit of everything. Hardware, electrical, plumbing, gardening, etc. It’s all here. I actually prefer Sutherlands to the larger chains. The staff here is helpful, and the merchandise is comprehensive. They do not have everything under the sun – there have been times when an item for which I was looking was simply not something kept in stock – but there is a bit of nearly everything.

Unlike my Unilocaling brother David A, I actually dig this treasure trove of hard to find gadgets and stuff. The place is not a big box. They don’t have everything. But they do have some stuff they big box stores do not. Painting, tiling and drywall tools in particular are just awesome.
Try to find a window saw anywhere else (for freeing windows that were painted shut).
Help is good when you can find it… but spotty to find just like the big stores.

Susan, you don’t know what you are talking about. I have been going to Sutherland’s in Waldo for years and it is one of my favorite «quick» places to go to get the basics. They do cut lumber and are happy to do so. Your analysis on the staff is a very limited one. Sutherland’s does employ several inexperienced and young individuals who typically run the registers. Did it occur to you that you should seek help under that «Customer Service» sign before you threw your hands up and left, later to spread your bad attitude to anyone seeking real advice about a hardware store? Under that sign you will find a manager who is not only knowledgable but experienced. BTW, most people read a how-​to book before getting into a project, it’s a good practice.
If you are looking for a huge hardware store with every little trinket and bolt ever manufactured, Sutherland’s is not your hardware store. BUT, it does have a good selection of the basics as well as a fabulous rewards program.

Here’s another hardware store that has everything, yet you’re expected to come with your own knowledge and knowing the store layout even upon first visit.
I walked out not buying a single thing because:
a — the girl by the store door pointed me in a general direction that couldn’t have been more vague when I asked for shelving,
b — I don’t have the luxury of having a garage with my very own power saw, so when I go to a store like this and pay a markup for wood, the very least I’d expect is someone, anyone, to be around to help. Bueller? Forget about getting a suggestion on what was the best option for what I need. Forget about getting someone to cut the wood for me. It ain’t happening. And it probably won’t for you either.
c — when you do find staff, you’d expect them to know the basics. Hardware staff don’t have to know everything, even regarding the section they work in. But when I point to several different closet organizers and explain the area in detail, don’t try to sell me the wrong thing. Listen Sutherlands… if I’m smarter than your employees regarding building out stuff (which really is pretty sad), then you should do a better job hiring people with knowledge or training people well.
It really depresses me that I drove way out of my way for a serious lack of help. If you’re in the Waldo area, I guess come here if you don’t need any store help at all, otherwise just skip this place.