Hawaii State Federal Credit Union

People are great here BUT MAGGIE she is so horrible has a bad attitude, she stopped my debit card due to a lost or stolen card without telling me and she did not follow through on anything. She made my time that’s usually great with everyone else here horrible. Don’t go to Maggie! She’s he worst service provider ever!

Everyone at this branch is always so friendly and helpful. So glad this is the closest branch to my house. Thanks Tee for always going out of your way to help me. So nice to have someone to rely on and trust when you’re dealing with money or in my case lack of money. Thanks!

Typically I do my banking at the Hawaii State FCU Kaneohe branch but I was in Kapolei and figured I could take care of my business at the Kapolei branch.
I don’t know if it’s typical but the parking lot was a mess when I went. It’s located in a shopping center which seems to just squish as many businesses as they can into it.
The air condition inside the bank was nice but the line was very long. I was quite annoyed by the fact that there were only 2 tellers available to assist us all. The organization of the bank is a little confusing. In my opinion, there’s no concrete flow of where to go for the various services they offer.
In general, trying to do banking at any Hawaii State FCU branch on a Saturday is difficult because of their weird 1 pm closing time. Nevertheless, I will stick to doing my banking at the Kaneohe Branch as much as possible.

The super friendly service is top notch. As soon as you walk in you get either a Good morning or Good afternoon and as you leave you get a have a nice day. And you can tell that the managers are saying it with sincerity. The tellers are just as friendly and know what they are doing. The branch manager «Flo» has done an exceptional job in creating this environment.
Just feels good when coming here. You know this is missing in many establishments.
Unfortunately she has retired and hopefully the next branch manager can continue this. So, I give this wonderful neighborhood business a rare 5 star.
Aloha and Mahalo Flo and her staff!

Best Credit Union on the planet! !!! Ask for Maggie or Tee. They are totally awesome. They also seem to know every member by name and that is special in this crazy information age.

Great people!!! Wow I am overwhelmed with the kindness and time my loan officer took with me today. Maggie was awesome! She always called back, was always flexible with my time, and always made me feel comfortable through the whole loan process!
I was the last member today and all the workers were friendly to me all the way to the end, even after 6pm! Oh and I forgot my keys, guess what the manager came out and ran my keys to me!
Im very grateful for them all today! Great service with great rates!!!

Convenient locations, hours, and ATM! Located in the kapolei shopping center between radio shack and Jeans warehouse. Love, love their hours, 9 – 6 mon-​Friday and 9−1pm saturdays. Not only do they have great hours but they offer online banking and coinstar in their banks that don’t charge you if you are a member. Staff is very welcoming and friendly. Low rates and never run out of cash is my motto!

Just dealt with a teller that has no customer service skills and has a really bad attitude. not only is she lacking in etiquette but she messed up a simple shared branching transaction.. Now I have to wait for her to redo it! If Unilocal would let me this would be a zero star review! (Which I rarely give anyways!)

The tellers are always smiling and always friendly, and the loan department always seems to work wonders and the rates have always been excellent, I would recommend anyone I know to join. … actually now my whole family ate members.

This credit union was located in the State building across of Kmart and it was so convenient. Now it’s located in the Kapolei shopping area between Safeway and Longs (
). I hate getting in and out of the parking area — there’s so much traffic. I have to go during non-​peak times, which is usually right before the lunch crowd.
When I walk in, I’m always greeted by someone. I don’t know who because it’s just yelled at behind a cubicle, and I look around so I could at least thank that person for welcoming me. I come here a lot to deposit checks and notarize documents. It’s really nice and smells like a new house.
LINES are decent — most I ever waited was 5 minutes (
). There are TVs to keep me occupied and learn about their services.
COIN COUNTER is free (to members) and easy to use. No one really uses the counter, so it’s always available when I go.
NOTARY — there’s only one person that does it, and if she is busy working with someone, you either have to wait, or come back.
I wish this credit union didn’t move from their original location. I’m giving this place 3 stars because of 1) location and 2) only one person currently does notary.
31 Unilocal Review Challenge — 19 of 31