Katy Urgent Care

Great front deck & nurse, they were both kind and showed concerned. The Dr. Assistant was the only one there on Friday 5÷27÷16 @ 11 AM. Martha Davis has absolutely no beside manor and has no business working with the public, especially in the medical field dealing with sick people. Martha Davis spend no time listening at all to us, said she already knew what was wrong as soon as she walked in. I have never meet a more rude unconcerned person involved with any medical profession. How Martha Davis allowed to work there is unbelievable. Next time we will call and verify if Martha Davis is the only person available and if so will have to find somewhere else to go. We will never have Martha Davis write us off again and frustrate us instead of helping. Martha Davis please find somewhere else to work!

Poor standard of care when the actual physicians are not there.
Right now it is only on Thursday that he is there.
The physician’s assistant, Martha Davis, is unethical and clueless about how to follow basic standards of care. I went in for a possible pulmonary infection (I have fever and cough). I have insurance and was normal in behavior, mood, appearance, etc.
She was rude, had zero empathy and no patience.
Martha did not even bother to listen to my lungs, she did not ask me if I was having difficulty breathing or shortness of breath.
These are basic standard of care assessments that might have indicated if I needed to go to the emergency room.
Be warned.

Visited here not too long ago for a nasty cough/​cold I had. The staff were still nice as usual as was the doctor and he listened to everything I had to say about my symptoms and eventually prescribed the right medication to get better. They were also honest enough to refund part of the co-​pay I paid since I overpaid due to an error and mail that refund check to me.

This is the Crooked Used Car Lot of the Urgent Care Business — They are Liars and Thieves! Beware!
A year ago or so I cut my finger with my Swiss Army knife. I was right in front of Katy Urgent Care, so, I went in to get a simple Band-​aid. The lady at the front desk said I really needed to see the PA as the cut was deep and would not give me a Band-​aid. I have had many deeper cuts that I bandaged and they healed just fine. I asked what it would cost me out of pocket and she told me it would be $ 50 or $ 55 (can’t remember exactly) as my Blue Cross would pay the rest. I told her I would just get a Band-​aid and started out the door. Just then the PA came out and wanted to see the cut. He told me that I should really let them close the wound. I argued that it wasn’t worth the $ 50 some odd to bandage it when I can Neosporin and bandage it myself. After a minute of talking I decided that I’d pay the required amount so I could get back to work. The PA rubbed some super-​glue on the cut and then steri-​stripped it. (exactly what I would have done at home) However, within and hour the steri-​strip came loose. So, at home I greased it with Neosporin, used longer steri-​strips and wrapped the finger in gauze and adhesive tape. It healed just fine.
A month later I get a bill for some additional $ 75 for services rendered. I was told my out of pocket would only be the initial amount quoted. They lied. When I declined treatment I was pitched by the PA to do business with them. And then they billed me an additional amount for the poor quality treatment I got. It occurred to me that if I had gone to a gas station, grocery store our a hair salon and asked for a bandaid I would have gotten what I needed as a courtesy. At Katy Urgent Care I got bad medical treatment and it cost me $ 50 plus they are still asking for some $ 70 more which will not pay. If you are bleeding to death, I suggest you drag yourself to anywhere except Katy Urgent Care.
I have repeatedly refused to pay this bill. They refuse to budge.
Patient beware!

This place is terrible. We took our daughter to Katy Urgent Care back in November, 2014. We were visiting from NJ and our daughter was crying a lot and we were due to fly back the next day. Not knowing if our out of state insurance would be valid in TX, we called Katy Urgent Care to ask what the cost of a basic exam for our daughter would be without insurance. The receptionist said $ 125. We took her in and the PA did the most basic of exams (took her temperature, blood pressure, checked her heart, ears, and throat). His diagnosis was strep throat. He gave us a prescription and went on our way. In December, we get a bill from them saying our insurance did not cover us for out of state care (which we expected) and the cost of the visit was $ 230. I called their office again to double check that I was right about the cost of a basic exam (and I was). Their receptionist Jordan said that any other extraordinary services like x-​rays would be more. So I authorized payment of $ 125 because my daughter received a basic exam. We continue to get bills from them saying we owe the balance of $ 105. I have requested (via letter) from them a detailed explanation as to why they believe we owe them more money but they haven’t responded. Long story short, they are playing a game charging us for services we did not receive. Stay away from them at all costs.

Three Visits:
I think they have gone downhill as they staff seems to degraded or a bad day.
Two weeks ago are very fast to get you in but also are VERY RUDE. The Male PA I had service me was very direct and had no bedside manner. The receptionist was rude. I basically told them what was wrong and what I needed and they took care of it. However, they made me show that I prescriptions for antibiotics before so they lack trust. One bright spot was a female med tech who was very polite and professional.
Around Christmas — Great experience with a real Doctor, not a PA. Was from overseas but was very professional and went out of his way to help. The rest of the staff was ⁵⁰⁄₅₀. Good diagnosis for issue verified by my MD.
Last summer great experience. Female PA was the best!!! Staff was very polite and treated me like I was special. Good diagnosis for issue verified by my MD.

I came in with a swollen and painful knee. Staff was very nice and xrays were taken, but doctor spent all of 2 minutes in the room with me to tell me my knees aren’t as young as they used to be and there was nothing she could do. She never even touched my knee and only looked at it when I pressed with additional questions. I will never use this urgent care again. Horrible bedside manner to say the least.

I sprained my right ankle. My husband took me there for x-​rays. They were very professional, polite. The only thing my husband didnt like, was the sick people that came in didn’t know how to cover their mouth when they would cough. There were signs posted to cover their mouths when they coughed. Maybe they didn’t know how to read. But I would go back if I need to.

I went in on Saturday morning for an injury on my wrist. I thought the receptionist were nice and spoke with me immediately. I had no insurance so I was a cash patient and she let me know of cost right away. I also was pleased with both nurses and nurse practitioner that I saw. He was thorough and when he suspected something on the xray he sent it off for a second opinion. Turns out I only had a sprain and not a fracture. I was there for awhile but I don’t mind waiting especially since the lobby was full.

I went in for a severe reaction to poison sumac. I was in and out within 30 minutes. Dr. S was very thorough, more so than my family doctor, and promptly saw that I needed a cortisone shot. He prescribed medicine for me for two weeks, including anti itch medication. The receptionist & nurse were also very nice and helpful. I will definitely go back when the need arises.

I’ve had the misfortune of having to go to the urgent care twice within the last 6 months. My wait time was less than 30 minutes on both occasions and both times, I saw Dr. Sammi. He’s a very nice doctor who explains things very clearly and gives really good advice. Both visits, I had a bout with bronchitis and felt better each time I left the clinic. The young ladies at the front desk do a great job, very professional. If you’re going to get to sick, might as well have a good experience with your healthcare professional.

Hellova experience! Courteous and friendly staff, and the doctor was incredible with a cranky two year old with an ear ache. Quick visit, in and out in less than an hour. Will return.

Such a fail. Will never go back.
I think I have the flu or maybe strep — not sure. My wife looked around online and called a few places like this. Katy Urgent Care showed an opening at 1:30 p.m. She made an online reservation and we show up at 1:30, fill out paperwork, and pay. An hour and a half later my wife checks with the receptionist. She says, «There are seven people ahead of you. The online thing doesn’t move you ahead or save your spot.»
Niiiiice. I’ll get up early and go to HEB’s Redi Clinic tomorrow for half the price.
The email confirmation:
Hi, Todd! Your appointment has been confirmed by the office of Sankaranarayan Alagugurusamy, MD.
If this time no longer works for you, please reschedule or cancel.
Thu Dec 26, 2013 at 1:30 PM
Sankaranarayan Alagugurusamy MD
Primary Care Doctor
21 700 Kingsland Blvd
Katy, TX 77 450
(281) 829‑6570

Does not take Humana Insurance, and does not post online which insurance they take. You can call to ask, but they do not answer their phones. When you wait in their tiny waiting room, you hear the phone ringing, but you also hear the staff talking to one another, and not always about work-​related topics. Poorly run facility.

Sorry, Katy Urgent Care, but you were useless. Receptionist was nice, the whole place had all the baseboards ripped off, which lent to an unprofessional/​unfinished feeling I’d rather NOT feel in a healthcare facility. My daughter had huge hives all over body (she has nut allergies, though we could not trace exactly what she consumed), so I wanted to doublecheck that she was ok, as Benadryl hardly helped. The dr walked in and barely looked over her arms before declaring «Contact Dermatitis» !!! Um, if you read my paperwork, you would see that we have experienced very similar symptoms after nut consumption… When I mentioned that she was on Benadryl as often as allowed with little relief, he suggested I try Claritin… which she already takes daily… and is nowhere near as effective with allergic reactions.
I don’t pretend to be a doctor, but I would hope a Dr would at least read the patient’s notes, especially with something potentially serious such as food allergies. When I mentioned my dissatisfaction to my pediatrician the next day, she told me she had heard story after story of wrong diagnoses, wrong medicine prescribed and wrong dosages. No thanks… I’ll be looking for another Urgent Care for those times when the pediatrician is closed.

Nice facility. Doctor was rude and uninformative. Contrary to earlier review I thought receptionist was nice and went out of her way to help. I wouldn’t go back though. Wait time was long as well.

I HATE THEM!!! I had a mosquito bite on my ear and they thought it was causing my fever, so they put me on random medicine. I went to the doctor, when they were open, and he said,“They know nothing. Don’t go there.” My neighbor went there and they thought he had H1N1, swine flu, and got sick from the medicine.

Dr & staff were very nice. Receptionist was rude. Clean facility.

Facility was clean. Doctor was kind and thorough. Most urgent care facilities will not treat an infant, so I was thrilled when they would see my 11-​month old. Got her taken care of with minimal wait.

Yikes! Do not go here! I visited here twice during one weekend (my doctor’s office was closed) and was told I had a virus and nothing more. Go home and let the virus run it’s course. After continuing to run a high fever and feeling worse and worse I then visited my family doctor on Monday who diagnosed me with H1N1 (Swine flu). However it was too late to take Tamiflu because Tamiflu needs to be taken within a few days of the symptoms beginning. So thanks to Katy Urgent Care I had to suffer with the flu for 2 and a half weeks and if I had been properly diagnosed I could have taken Tamiflu which would have cut my down time in half.