Excel Urgent Care – Katy

This place is great! My 18mo. Old granddaughter got sick and I took her in as her normal pediatrician could not see her until the next afternoon. They were very fast, verified insurance eventhough I did not have her Insurance card. The doctor was very thorough and caring. She had strep throat and an ear infection. I was so glad I came here!

Extremely unprofessional
I decided to head there for some blood work this morning
Showed up, place had some few people seated
Went to the receptionist, some young girl setting there chewing gum and talks as if she’s a striper, and every time I try to ask her a question she gives a stupid respond, I kept asking her if they do blood work on site and she kept telling me only the doctor can order blood work I related my question 4 times and I keep getting the same answer, I explained to her what I meant by my question and she responded that they have some tests in house but only the doctor can order those !! Wtf then she picked the phone while I was standing there talking to her and started to talk to someone about weekend plans !! I picked my ID and left, what a waste of time. The doctors might have been good but with this kind of first impression thanks but no thanks

I was experiencing a lot of pain in my lower right abdomen and was immediately referred over to Global Imaging in Sugarland for a CAT scan. It turned out I had appendicitis so I was immediately taken care of during a very time sensitive (and painful!!) diagnosis. Absolutely fantastic and friendly doctors here, I highly recommend their services.
They also took my health insurance, Aetna, with no issues. I don’t think that they’re money hungry like other reviewers suggest… perhaps these people just have bad insurance coverage and are resentful? Who knows.
Hopefully I won’t have to return for a long time but if I ever feel unwell, I would definitely return to this Urgent Care.

I have had very good experiences at Excel Urgent Care. Sure is better than an ER. A good place for simple ailments. Get in and out relatively quickly.

The wait time wasn’t horrible and it was fairly clean however the doctor I saw was very disappointing.
I have Hyperemesis gravidarum. I’m pregnant and I was puking 15 – 20 times a day. It’s common to go get fluids for dehydration so I went to urgent care for fluids because I was avoiding the emergency room.
Basically the doctor said I «wasn’t sick enough» and in his country the women just puked. He then explained how he refused to give me fluids. He also prescribed the lowest dose of Zofran (an anti-​nausea medication which I’ve taken before) and told me to tough it out. I was already on meds and my situation was far more serious and deserved a better response.
I was floored at his handling of my situation. I explained this to my OB and was told that she’s never heard of a doctor treating a patient like this. I’ll never go back for ANYTHING and wouldn’t recommend this place at all.

Horrible wait time (almost 2 hrs) and I came for emergency!!!
I came here around 6 and now is 8:15 !!!
Very frustrating

If I could give negative stars I would. Are these even real doctors, or just random people off the streets who put on scrubs? Most awful bedside manner and service I’ve ever experienced! I left with absolutely no answers. He wouldn’t give me medicine because apparently to him I looked like a junkie and he just kept saying it leads to addiction so instead I should go home and drink some wine! Are you kidding me? Then we’re told insurance won’t cover anything when they never even called or checked! I understand this location may be convenient to some, but at yourself a favor and go somewhere else, maybe a place that has actual doctors who can help you.

Brought my husband here because he was ill. Waited over an hour to be seen and there was only one person here when we arrived at 1:40pm. We waiting until 3:15 before he was even taken back. There were other people who came in after us and left before he was even taken back. They didn’t do any blood work to see what is wrong with him, just said had a stomach bug and gave him a shot for the nausea and antibiotics for the «unknown infection». His blood pressure was also high but they let him go without even making sure it was at a lower half way normal level.
They were not very helpful and it cost me $ 145 for the visit and $ 25 for the shot! SO NOT WORTH A DIME.

Well it was a weekday evening when my lower back pain was becoming unbearable and my coworkers convinced me to go to an urgent care. Being that this one was literally right across the street from my job and after calling for a wait time the receptionist was very courteous and welcoming I decided to come here instead of the urgent care by my house which is 20 minutes away. So upon coming through the door there was a full waiting area and I understand that even though I was told there was no wait at the moment it can change at any time so I signed in and took a seat. An hour later I paid my $ 100 copy and was taken back where they asked for a urine specimen and then put me in a room where my vitals were taken. No problem until about 1 and ½ hours later I was still in the room and still hadn’t been seen by a doctor and it was already 10 pm! I was getting really frustrated so I went to the nurses station to ask what was taking so long where the staff couldn’t give me a straight up answer then I saw the physician assistant walk out of another patients room saying «you’re a hot mess!» As she exited. What kind of customer service is that? She said I would be seen soon and to go back to my room where about 10 minutes later she came through the door and simply said I had a UTI and gave me a RX for antibiotics. Ok fast forward 4 days later and I ended up in the ER where I was diagnosed via CT scan with a kidney stone, ovarian cyst, and liver tumor. So thank you Excel Urgent care for wasting my time and money on an incorrect diagnosis. Avoid this place at all costs go to First Choice ER where they treat there patients with respect and the dignity that they not only pay for but also very much deserve.
— Sophia Menchaca

Terrible. Called and they had no wait. Arrived 6 minutes later and 5 completely different people now in front of me to see the doctor. I know this is first come, first serve but please actually give us correct information. Been here now almost 2 hrs, only one doctor seeing folks. I will not be returning. To many other options.

The clinic is very clean and the staff is very inviting and happy to help. The doctors are so caring and knowledgeable, you really feel like you’re in good hands.

Eek! Methinks not indeed. The wait is crazy