RadioShack

Well everything was great, I was greeted and thanked him, also stating I did not need help. Well he asked me again and I said that I was fine, but I was just looking. 5 minutes later he asked me again if he could help and I again said just looking, he then stated that he was just trying to help, but if I did not want it fine. I then left! I went to Walmart a bigger store, having to walk all the way to the back, but now I know it is worth it. jayrob

I was skeptical and didn’t know whether RadioShack would be the spot to take my iPad. I was wrong this was the prefect place to take it. Aidan, the store tech went above and beyond while repairing my iPad, hunting down parts after mine were found damaged from a previous repair attempt. I put iballz on my iPad now so I won’t shatter a screen again but in the off chance a hammer hits my iPad Im bringing it back here for superior service and customer service! This store has made a great turn around… Bravo Bravo!

Saw some of the BEST! Costumer Service at this store.
I drove to Radio Shack store in the Laguna Niguel. I was greeted by a store manager Lina
I went to fix broken face on my phone. Lina explained the process She was very friendly and very thorough with information. She said it takes about an hour for The specialist «Arshawn «who works on these phones to fix.
As I was leaving the store an older man «Bob» walked in and said that he lost his iPhone 5 at the movies the night before. I overhear Lina ask if his device has find the iPhone. Lina and this gentleman were able to locate his iPhone using her iPhone Lina’s personal phone. I walked closer to the counter so that I could hear the entire conversation. Lina then offered this customer to take her personal phone and use to locate his phone which he did. I said are you going to let him take your phone? Lina said yes hes my customer. It was such a great gesture from her that I made a comment to her and told her that I was going to shop her store from now on. I left my phone and came back later that afternoon to pick up. When I got back to the store I was less concerned about my phone than I was about Bob and the recovery of his phone. I immediately asked her was the older man «Bob ‘able to get his phone back? Lina told me he did get his phone back.
I wouldn’t typically write an email in praise of someone but I believe that Lina is an exception to the rule of what customer care is.
I mean way above and beyond and I will definitely be a Life Long customer of hers.
Radio Shack is lucky to have her as an employee.
Way to Go Lina!
Radio Shack store. 01 – 3581

This store is the definition of why Radio Shack will be out of business soon. Three employees, all of which are slow, and none of whom have acknowledged my existence for a period of 3 minutes. Call me nostalgic, but I grew up on Radio Shack. I like to go in and get things from time to time. I walked in, had trouble finding my item, and when I did find it after some struggle, I stood in line. two of them. Both workers lagged. Kept up with their small talk. I gave up. Put my stuff back on the shelf, and walked out.

Terrible customer service. I went to Radio Shack to pick up a cable I needed for my TV. I already knew what I wanted, so I walked in, got the cable, and got in line. There was only one employee working, and she was with a customer doing I-​Have-​No-​Idea-​What. There was a couple in front of me in line that was obviously upset, as they seem to have been waiting for a while. After a few minutes of waiting and no recognition from the employee, the couple stormed out of the store. I continued to wait in line, thinking it would be my turn any minute. I waited for literally 15 minutes, and not once did the employee even acknowledge that I was standing there. No «Thanks for your patience,» or «Sorry for the wait, I’ll be with you in one moment.» Nothing. I finally stormed out of the store as well. Thats 15 min I wasted for nothing. Never going back here again.

I went here a couple of months back to buy an audio adapter for my car. I thought Radio Shack would be the perfect place because, what don’t they have? So of course they have it and I bought it for a whatever price. The woman I worked with was anything but friendly and hardly said a word to my boyfriend and I the entire time. When I went to use it in my cassette player it continued to tell me there was an error. So I took it back and worked with a man this time. I told him the issue and that I wanted a refund and his response was, «Sounds like your car is the issue.» Screw that!!! My old adapter never had that problem so obviously it was not my car. Needless to say he was a total jerk and so was the other chick that was working there that day. I know they are a chain and one customer loss doesn’t really matter, but regardless, I will never return to that RadioShack, if I ever do return to one at all.